Colombier-Saugnieu Hotels

Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.

My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.

Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.

Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.

It is close to the airport

So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place

Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.

Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.

Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend

It was clean and efficient.we only stayed overnight for our return flight from Lyon

The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.

Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.

Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night

Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.

Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.

Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.

near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price

Advertised free inter net wi fi when in fact it was chargeable.

Initially, the staff seemed abrupt and disinterested. Later, in the evening they mellowed and it was OK.. I had to keep reminding myself that I has booked a 2 star hotel intentionally. No shower enclosure or curtain. Mold around tub.

Simple. essential but well located for Airport acess, 10 minutes with no traffic. Missing any bath curtain for having a shower. Having a shower in the bath tub may result in swimming pool in the whole bathroom.

It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.

The room was good They booked the cost for the room on my card twice, not solved yet (5 days after checking in)

The location was great due to proximity to the airport. We enjoyed the kindness and service of the staff. Although all the rooms were non-smoking rooms, it was inconvenient to have people smoking at our floor.

Clean room, fairly comfortable (reflected the price per room), reasonably close to the airport/motorways, morning receptionist very cordial, breakfast available if required (at extra cost). Despite the confirmation stating that we could check in up to 23h00 the hotel was closed when we arrived at 22h20 and we could not get past the security gate into the car park. I walked around to the hotel entrance and found a telephone number to ring and was told by the woman that answered that check in was until 22h00. That said she gave me the codes to get in to both the car park and the hotel and advised that the keycard for the room had been left in the lock so we did gain access to the hotel & room. However, it was extremely dark round the hotel and very cold, -5c, plus I speak fluent french so conversing was not a problem - I think that a non-french speaker would probably have had a great deal more problems in even getting into the hotel let alone understanding where the key had been left. Other points - no lift so had to drag cases up the stairs to the first floor - not easy to find despite being right on the main road as no signs (lit or otherwise) that are easily spotted from the road in the dark. - we requested a twin room (which was stated on the confirmation)and got a double and, since there was no hotelier/night staff on site, there was little we could do to change that.

Place is calm and quite. None particularly.

Close to airport Very hot, indifferent staff, depressing decor