Colombier-Saugnieu Hotels

Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.

Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.

My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.

Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.

Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.

Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.

It is close to the airport

So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place

Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.

Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.

It was clean and efficient.we only stayed overnight for our return flight from Lyon

Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.

Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.

Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).

Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.

Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.

Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.

The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.

Advertised free inter net wi fi when in fact it was chargeable.

near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price

It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.

Staff was nice and helpful: shuttle was not available and the lady at desk worked hard to get me to airport. Limited Hours from/to airport shuttle should be mentioned in your website before you make reservation/payment: it helps in decision making. Internet connection was good Room clean, bathroom, toilet clean....but found couple of hair on pillow!

The room was good They booked the cost for the room on my card twice, not solved yet (5 days after checking in)

Close proximity to Lyon Airport Yes, no help to room and could not find the light switch to light the hall to my room let alone find the keyhole at door to get into room!

Initially, the staff seemed abrupt and disinterested. Later, in the evening they mellowed and it was OK.. I had to keep reminding myself that I has booked a 2 star hotel intentionally. No shower enclosure or curtain. Mold around tub.

Brekfast not served before 7AM

A very basic room and Hotel.Staff friendliness and the cleanliness of the room were the good points,particularly the receptionists who spoke excellent English.

Very close to the Lyon Airport, 10 mins on back road. Hotel under renovation, clean basic rooms - good for night stay. Owners very nice, speak english.

Place is calm and quite. None particularly.