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Stayed there in Jun.,Nov.,and Dec.of 2016.,and the same hot breakfast was served.Bagel & egg & bacon Omletts.More hot variety should be available. I was very disappointed at each stay.Lose the bagle!!! Not sure if I will stay there again!
The hotel was clean, staff were friendly, complimentry cookies, coffee, hot chocolate and tea was provided. The hotel was gracious in extending the check out time, as we were in the area for a wedding and part of the wedding party.
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The cool clean room Hotel fine, but noisy neighbors (we never complained about or I'm sure staff would have addressed) were only hindrance,
It was very clean and in a great location for us. Not really.
It was very clean.
Clean; like new. Would recommend to my Mother and she is picky. Not a thing
Clean rooms good breakfast. The pool water was very cool could not go swimming dissapointed that was main reason I picked the hotel.
The front desk staff were great! (esp. Bonnie :) We also loved the pool and the fitness center and pretty much had them all to our self!
The hotel staff were all consistently polite, friendly, and upbeat towards us at all times. That includes walking in the door in the middle of the night to check in, late at night asking for additional towels, morning time at breakfast, checking out, etc The only thing I would recommend would be to include local restaurant menus inside the 'info' binder located in each room that identifies pertinent info to guests. They have a listing of restaurants, but no menus. Also, allow guests to use pool past 10pm.
Great customer service. Breakfast was not good.
Breakfast was great! Staff was exceptionally helpful!! Nothing! Everything was GTRAT!!
Staff was very friendly, stay was ok. I ordered an smoking room - during check in all smoking room booked & sold out. Had to go outside to smoke not too happy about that.
Close to dalgren naval base First room placed in, door was warped wouldn't latch....Second room discovered at 11 pm that sheets hadn't been changed , full of hair, and hair on lamp on desk...Room had never been cleaned, was moved to another room, manager was supposed to talk to us
Not 100%sure, but it was only thing that it could've been, my card of payment was spoofed and had charges not made by me on it. When problem was discovered, it was immediately rectified.
Room was reasonably clean. This hotel used to be a Holiday Inn Express, and when we booked, we thought it still was. Hotel is in process of changing franchise and there was construction going on and some problems; minor but annoying. Should be better when they finish changeover.
The Staff was nice and I had no problems with paying for my room and checking out out. The king bed in my room was so uncomfortable, ideal for someone who likes sleeping on an extremely firm mattress but not for me.Also my towel had black streaks across it, not sure how that is considered clean.
Location, it's only motel in Montross,VA area TV was a bit confusing to navigate
it was a great experience! nothing