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Staff was very friendly and helpful. Rooms were clean. They all had a fridge, mini-microwave, and coffee/tea pot. I like the large mirrored door for the closet. Beds were comfortable, though I would've liked firmer pillows. Pool was of good depth (5'). Fitness room a bit small, but I guess it had the basics. Neutrogena products in the bathrooms!
The hotel has nice features, like a pool and a gym, but the staff did not pay attention to details. Receptionist was not very warm and welcoming, the restaurant staff took its time looking for napkins in the back somewhere when I requested them after my toddler spilled his chocolate milk all over me and the seat. Food was brought without the silverware. The wifi password resets every Sat at midnight, which would have been nice to know when checking in on Sat afternoon. Instead I had to go to the reception the next morning to figure out why my computer wouldn't work. Also, breakfast was not included in the price which it said it was when I booked it. Not sure if I'll stay again.
Very friendly staff Enjoyed my stay, nothing negative to provide
The hotel did not have a record of our reservation. I showed Mary ann (front desk clerk) my confirmed reservation email and she was not sympathetic at all. She said "did u book this on an expedia/kayak type site" as if that type of booking is something that she is not responsible for. She was not very nice and would not give me the name of the manager. Saying I should look up information on the website.
Staff friendliness, facilities well kept and clean. Quiet, good location. Enjoyed a nice breakfast with nice service from The attendant Penny.
The hotel was super clean, front desk was very friendly. The breakfast in the morning was really good. & it was exactly as described just minutes away from the army base and battlefield The town itself was pretty barren. Not much to do.
Friendly staff, clean room, plenty of parking. Complimentary breakfast. The only issue I had was with the shower head, it was moldy and therefore did not function properly making the multi functionality of it obsolete.
Very clean. Full efficiency in our unit. Trains! Back side of hotel is 100 yards from train tracks And they ran all night.
I was pleasantly surprised about the size of the room and the kitchen! I was not expecting it to be so new and nice! Even though I only stayed one night, I wished I could have stayed longer. I did not like that there were not more options available when I walked in. I really wanted a king bed but ended up with 2 full size beds. I do appreciate the staff working with me because I was able to stay!
large rooms, staff, clean, free wifi, free laundry fitness center could be larger
Desk clerk was very nice and helpful yhe rooms were very clean
Wonderful staff, clean everywhere, nice big rooms.
Staff the beds are very small to small
all units have a fully equipped kitchens. you can borrow movies, board games and anything extra needed for cooking from the front desk at no charge. Great store stocked with everything you could need. Best place to stay in Petersburg/Colonial Heights by no pool, very close to train tracks
Very clean room with xcellent staff
The staff at the front desk were very nice. Location next to rail road track, only one lamp and bedside table, sort of remote & not much at the exit.
The staff was wonderful. The room was spacious and had all the amenities plus full sized fridge and micro and all the kitchen needed to make the room a long-stay apartment. And there's a great WAWA up the road! Location in Colonial Heights, and the area is a bit sketchy. But if you need a place to stay there, this is the best choice.
Friendliness of staff and room, environmental friendly
By far the best part of our stay was the breakfast. There was a good array of food and it was hot and fresh! It's very rundown and going through some remodel projects which equals mess mess mess!! The main reason I chose this hotel was for the indoor pool...it was closed...for renovation. Several rooms on our floor were under construction. The elevator was disgusting. Trash on the floor, paint drops all over the floor, cracked tile, and smelled terrible. Our room, while clean, smelled terrible and sour. The doors had paint peeling off. No bedspreads on the bed just a plain white sheet over the comforter. Desk chair had most of the seats vinyl peeled off. Carpet was stained.
The facility was clean. The front desk staff were courteous, attentive friendly and accommodating. The location is convenient to restaurants, gas, stations and convenience stores There was nothing I didn't like
The rooms were nice and the staff was friendly. The indoor pool was closed due to the floor repainting... the whole reason we selected this hotel to break up our long drive and let the kids burn some energy after being cooped up in the car all day. While the hotel's proximity to 95 was great, the area and other hotels around it was very sketchy. There were also no restaurants in the vicinity. Since we couldn't swim as planned, we had to find something else to take up some time. The closest sit-down restaurants were over 10 miles away.
The room was a nice size and the bed was comfortable. The hotel was under repair. The main lobby reeked of dust and chlorene. It just looked a bit worn (which I suppose is why their doing repairs).
Friendly and helpful staff. Super quiet night. Breakfast was hot and fresh. Zero complaints about anything. Nothing - it was all good!
I got up at 4am to a large roach running around our floor. It creeped me out, as I'm terrified of them. There were also piles of crumbs between the bed and the nightstand. Overall the decor is mostly outdated and those two little details made it feel very dirty.
This hotel was amazing! Everything was new and super clean. The breakfast was good with plenty of options and the staff was very friendly. It was very reasonably priced especially for what was provided. Nothing I didn't like
Nothing Dirty, room stinks. I was itching for a week after
Overall everything was clean and fresh. Good value for the price. Ice machine was in separate building. Otherwise pleasant.
Nothing When we arrived, the person was very rude and had a attitude, did not even greeted us, I said to him good evening and he responded "what's up". Will never stay at Econo Lodge
It had what I was looking for: the bed was comfortable, free wifi, hot shower, and it was inexpensive. The room included a mini-fridge, air conditioner, microwave, and cable TV. There was a stale cigarette smell although I think it was from another room. Although the wifi was free, the signal was weak in my room. The outlet for the TV and one lamp was out of order, so I unplugged the microwave in order to watch it.
The price and location were ok. The staff and management did not address issues or concerns. I had a bag of food go missing and when I brought it to the attention of management they blamed me and didn't take of the customer. I will not stay at another Days Inn again.
Fine for a quick overnight stay while traveling. Rundown a bit, thin walls and hear other guests easily
I relive this may seem harsh, but there was nothing about this hotel that would make to consider staying there again or recommend to anyone. Unless they were caught in our position that there was no other hotel with enough room available in the area and we needed to stay close to Ft Lee. Everything especially all the broken furniture and the bathroom that you stuck to the floor.
Having a microwave and fridge in the room in addition to the in-room complimentary coffee. The room itself was extremely outdated and needed a complete overhaul. The carpet was dirty and thread bare in places. Check-in was at 3pm and we arrived closer to 4pm and the room had not been cleaned. Not off to a good start after 10 hrs of driving.
Convenient to the highway. Room was clean but somewhat dated. Suited our needs for 1 night stay. Staff checking us in acted like she knew nothing about doing it. Told us we couldn't use our visa card, had to call someone to verify they accepted it. We used same card to book hotel. Breakfast wasn't great at all 'Hot' food microwaved and poor choices.
Location was good. Bathroom had not been cleaned thoroughly. Hair on floor and tub, grab bar in shower was coated with soil that could be wiped away.
The staff was horrible burnt holes in the sheets room smelt like cigarettes poor service overall never again !
I love my stay
The customer service was excellent
It was right off the interstate, easy to find and close to Ft Jackson. Was clean and felt safe Just felt kinda run down. Breakfast was very sparse.
Clean sheets, was switched to a room with a king bed instead of two doubles at no extra charge. The shower curtain was extremely moldy and the pillows were very thin.
location was good and it was clean not really
Location My bedding had burn holes, bathroom wasn't clean enough. Pool had bugs in it and no one clean it n my kids was upset.
Nothing! It was shabby and run down. Rather depressing to stay there! WAY overpriced! I should have spent more to stay at a nicer place! !!
Nothing at all my roomhad roaches on wall in refrigerator refrigerator.I ask for smoking. King bed with pet night manager told didn't. Have it take or leave it blood on walls I was so tired, I just took the room I have pictures please have someone call me Call me please
There are really only three good things I can say about this hotel... Very low price Free Wifi worked well No additional fee for my dog to stay with me The location... felt like a pretty sketchy area to me. Also the property has a run down appearance. Several areas resembled a junk yard. In the room the furnishings were very old, not out style, more like worn out. The carpet felt tired and old beneath my feet and the pillows were well past their prime.
Staff is very polite helpful and courteous
The staff were really nice and helpful! Breakfast was pretty good! There were dust bunnies on the ceiling, windows were dirty, paint peeling off of the ceiling.
The hot breakfast was a surprise. The free wifi was actually useful! So many times, I go to hotels and resorts with free wifi that is absolutely deplorable. I had speed and decent strength. The location wasn't the best and the television channels were limited.
the hotel was fine. Disappointed the ice machine was out of service. With a convenience store next door, I would of thought a cooler with ice would have been a nice gesture.
close to I95 after 295 entrance/exit and free hot breakfast bathroom had a inferior update
Nice size room, and the breakfast items were good. Nice TV. The room had a lot of dust on the top of the bureau where the TV stood, and the bathroom bath controls were pitted and loose. I was afraid the control knob would fall off.
Friendly staff Room cleanliness and condition
easy access to highway, very clean and great breakfast.
Great value for price paid. Rooms are clean, temperature was nice and cool upon arrival. Beds have great linens. Fridge is a good size. Furniture is very nice. Bathroom has granite counters, daughter said was amazing. Breakfast was very good.
So so pillows... :/
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Available room when everyone else was booked. Nice room for the price. Nice breakfast for the price. No
Proximity to Petersburg battlefield! Lack of good dinning spots in the area! I think problem with detergent used on sheets, left wife and I itching all nite. check but saw no signs of bedbugs
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Friendly staff Wake up call both days not requested.
If you need to cancel your reservation, this specific branch will not honor the cancellation and you will NOT receive your money back. I cancelled my reservation due to tropical storm hanah with 1800holiday, I have the cancellation number, name of the person I spoke to, and time. I was promised a refund by a rep of HI Express and now even their guest relations department will not help me because HI Express lets the individual hotels handle billing issues. I never checked in here so I cannot comment on the hotel itself, but I would avoid it. There are plenty of other hotels in the area.
the staff was pleasent an the room was great. everything i could think of. breakfast was a plus. everyone acted like they wanted your bussiness don't find that much anymore
I very much recommand this hotel to any one who is going to say Petersburg Va. to stay at HOLIDAY INN EXPRESS. It is a very clean hotel and the continental breakfast was very good also
Presidential Suite? not quite, name is misleading, however it was a King Room , very clean and comfortable Amenities are few, but quiet and relaxing
Location to activities we were doing
Good price. I was especially surprised by how friendly the staff was when I arrived. I will be back here.