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Passenger van |
Commercial |
2 locations in Colonie
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
Nov 2020
Pros:
They did not have the type of car I reserved. Therefore I did not rent with them. They wanted me to wait another day to get more car options. They only had an Escalade available and told me if I wantes it I would have to use a major credit card with a $1000 deposit and on top of that charge me more for it per day than what I signed up for.Cons:
It would have been nice to have other options like the one i reserved or at least give me the same price for the Escalade they had available.10.0 Wonderful
Mar 2020
Pros:
Loved this car. Friendly staff6.8 Okay
Mar 2017
Pros:
I liked the final price and the choice of car.Cons:
The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.7.2 Good
Dec 2016
Pros:
Good on gasCons:
Having to call to recuest a refund on a doble charge.10.0 Wonderful
Dec 2016
Pros:
Friendly and helpful staffOne location in Colonie
One location in Colonie
Filters
Reviews
7.9 Good
Jun 2021
10.0 Wonderful
May 2021
Pros:
Yes!Cons:
Not much!2.0 Poor
Mar 2021
Pros:
dropoff esyCons:
provide me with the car i asked for5.6 Fair
Nov 2020
Pros:
Staff remained professional and friendly in poor working conditionsCons:
Leave the pick up inside the airport and have someone deliver the cars to the door or have a golf cart to take the customer out to the car, it is very difficult dragging all your luggage out to a garage not knowing where your going. A handicapped person (me) will not do it again because I have bad legs and was so sore and tired when I finally got in the car I should not have been driving especially a car I’m not used to. And no there was nobody around to offer help just a sign saying go outside where our staff is working in a dark dingy shack !10.0 Wonderful
Oct 2020
Pros:
Yes8.0 Very good
Sep 2020
Pros:
Yes to both the questions. Staff was freindly.Cons:
Car check over could have been done better. The driver's side mirror would not stay in place and I had to rely on the yellow warning lights on the mirror that a vehicle was near me at times.One location in Colonie
Filters
Reviews
2.0 Poor
Oct 2023
4.0 Mediocre
Mar 2021
Cons:
I know there is shortage at current time, but car had close to 40,000 miles and noticeable damage on exterior4.0 Mediocre
Jan 2021
Cons:
Car was rented to me with very low tire pressure. Was travelling on the highway stop at 2 gas stations to fix tires air machines with broken and each one had to complete my trip with low tire pressure using way too much gas6.0 Okay
Oct 2020
Pros:
carCons:
staff were gone when I arrived2.8 Poor
Jul 2020
Pros:
The staff was helpful but pretty impossible to find at the Albany location.Cons:
The car was not what I signed up for - I had requested a smaller car and it was a huge jeep. The previous driver smoked cigarettes and the car reaked. I didn't get the sense that it was ever cleaned and it made me feel really uneasy.10.0 Wonderful
Apr 2020
Pros:
Staff at both ends did an excellent job!Cons:
It went totally smooth, I can't offer any improvements because it was seamless.One location in Colonie
Filters
Reviews
8.0 Very good
Jan 2024
10.0 Wonderful
Jan 2024
10.0 Wonderful
Dec 2023
6.0 Okay
May 2018
Pros:
Car was well equipped with blind spot detection, especially useful driving in Boston.Cons:
I had reserved a sedan but only SUVs and Mini-vans were available. When I said that I would not drive one of those types of vehicles, I was told that I would have to wait about half an hour. When I said that I would wait, within one minute a sedan was available. Interesting! This is similar to being seated at the worst table in a restaurant when there are no other people there. Is this common practice?9.6 Wonderful
Mar 2018
Pros:
No issues on pick up or drop off. Albany is on site. I had to wait for attendant to show but only a couple of minutesCons:
No signs for car rental returns at LaGuardia so you have to look up yourself.10.0 Wonderful
Dec 2017
Pros:
Price + Ease of Pick-up + Clean Car + Modern AmenitiesCons:
Nothing.One location in Colonie
Filters
Reviews
6.0 Okay
May 2021
Pros:
The staff was great, very friendly. Quick too.Cons:
The smallest car on the planet for a lot of money kinda sucked.2.0 Poor
Mar 2021
Cons:
Car was not ready when I was there to pick up. This made me miss an important meeting. I had pre paid for car. I was forced to go through another rental car company. Very disappointed on the service. Expecting a full refund and voucher10.0 Wonderful
Dec 2020
Pros:
Easy pick-up and drop-off6.8 Okay
May 2017
Pros:
Easy to find.Cons:
Longer than normal wait10.0 Wonderful
Mar 2017
Pros:
Easy pick up and return. Great rate.Cons:
Salesman a little pushy. I know its policy to try and upsell but he was just a little overbearing. Ins. and taxes cost more than rental fee.9.6 Wonderful
Mar 2017
Pros:
The pickup and drop off were so easy that I could hardly believe that I had not forgotten something.One location in Colonie
Filters
Reviews
2.0 Poor
Jan 2021
Cons:
They did not honor the price that I reserved it for. I had to pay more4.4 Mediocre
May 2020
Pros:
PriceCons:
No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK9.6 Wonderful
Oct 2019
Pros:
staff fine at both locations I appreciate that they do not try to push me to take insuranceCons:
car is far from office at pickup site and I had trouble finding the Albany office2.0 Poor
Jul 2019
Cons:
There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!5.6 Fair
Aug 2018
Cons:
There was only one person staffing the rental office. Had to wait a while to pick up the car.One location in Colonie
One location in Colonie
Pick-up location | Colonie |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 1 |