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Bed is comfortable. Front desk staff and valet professional. Housecleaning: seems like they don't care. Take the tips. It no effort in cleaning the room.
The pillows are the most comfortable pillows on the planet. Almost had to steal them they are so good.
Room was clean, and comfortable. Bed was very comfy! Hotel was conveniently located on a bus line, and cabs were also easy to get. Many good eateries and places to drink within walking distance. Very friendly staff. Best perk? Starbucks in the lobby! We were traveling on a very busy weekend, and I realize that. However, the check-in process was painfully slow. The line to get checked in was out the front door by 330 pm. There appeared to be four computers at the main desk, but we never witnessed more than three employees working at them, and mostly there were only two. We stood in line for a solid 25 minutes before being taken care of. Staff was friendly and courteous.
I loved that bottled water and premium coffee were in our room. Also had very comfortable bed and friendly staff that was very helpful when we asked about different areas to visit.
Liked that it right it the heart of the downtown area. In walking distance to all attractions. Valet parking is worth having.
No hot water in the morning, whether at 7 am or 9. It was approximately 70 degrees -- not hot enough to shower or shave. Front desk attendant offered an $8 credit. Really? Never, ever again.
You probably hosted the refs for the michigan ohio state game who were terrible
Location is convenient to all the sites in downtown Columbus. Very clean and a super friendly staff. Great amenities. Restaurant is very effiecient and the food is very reasonably priced. Wished the pool had been open to swim in.
Very clean, staff was great! The bathroom was not conducive to 2 women. Both mirrors were in the bathroom. Needs an extra mirror in the main room
Bathroom in room was in need of work.
Great location on the waterfront in the city center. The suite is huge and comfortable.
Good location, able to walk to some nice places in either direction. Was not as put together as i would have liked, outlet in bathroom was broken, sink was slow to drain, biggest issue was the mildew smell coming from the ac. But all and all decent place for the location. Just dont expect perfection.
Clean, quite and great location. $22 to park is a little steep. This isn't Chicago or new York...
Hotel staff was rude did not want to honor the rate. Added deposit hold on debit card for $50 a day plus another $100 for first day but didn't disclose this up front.
The beds were very comfortable!
Clean room, good location in the downtown arena district. Noisy and overpriced
Location The hotel is old and needs updating. Not very clean and definitely not worth the money.
people are trying to be helpful to us. houskeeping was bad. smoking was not allowed. crowdeness at reception. restaurants are few. no safety box in guest room.
Location, price and staff. Hotel is sorley in need of updating. Pool and exercise facilities are totally lacking. Guest bathroom is out dated. The shelf in my closet was broken and hanging on my one screw.
Location The bed was not comfortable...Not enough pillows, and the air in the room wouldn't get cool enough...The view from our window was a scenic view of the roof.
Great location, loved the decor and style of our room, very comfortable. You have to pay to park at the hotel as well as an additional fee each time you come and go, unless you pay double up front (then you can come and go without paying each time).
Whether for a convention or a weekend getaway with some friends, the Lofts hotel provides more than adequate facilities and service. We booked this hotel last year while scrambling for somewhere to stay, but this year we went out of the way for a hotel that had not only room for our group, but also had a small alcove for people who aren't yet ready for sleep to stay up to the odd hours of the night for board games and talking! Thanks, lofts! (also, sorry if this sounds too infomertial-y)
We loved the hotel. The room was clean and spacious, and the bed was very comfortable. One of the reasons that we selected this hotel was that parking was available. Nothing in the description noted that parking was not included in the room rate, but when we arrived, we found that the hotel's valet parking was an extra $24/night.
The location was great, as it is located right downtown near bars and restaurants. The valet service was slow and rude. My bathroom was dirty when I checked into the hotel.
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Fast check-in and location room smelled like smoke, especially near the bathroom
The location is great Blinds didn't work, light bulbs out, windows were filthy on the outside, window in bathroom was held together with duct tape, panel for the HVAC was too small had huge gap to ceiling, water temperate fluctuated the entire time I was in the shower rundown
Hotel has a cool vibe. It is made to look like an old bank. Free breakfast is served in the bank vault.
I has character due to being located in a former bank building. They have preserved some of the bank artifacts and architecture.
The hotel is amazing, the rooms are huge, it's an old bank building...it had a ton of character. None.
The staff was just excellent. Friendly and accommodating. The actual hotel was beautiful with a great location. Would gladly stay again or recommend.
The breakfast was mamazing! Loved the historical features of the building. The whole staff was friendly and helpful. No crowded elevators. Valet parking was a breeze. Quiet room with a comfy bed. Easy walking distance to the Stste Capital.
I was checked in quickly, by a courteous and professional gentleman. The room was clean and nicely furnished. Why is it that the doors to the rooms slam with such force?? It's enough to wake the dead... and it did wake me several times.
Beautiful new lobby and restaurant.
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