Pros: The online ordering of the rental through Kayak was great. The car was ready when I got there, it was a 2014 Toyota Corolla Sport was a nice car. Comfortable and well equipped. The gas mileage was great. Unfortunately, the drop off was not good at all..
Cons: Besides the fact that the Rep who helped me acted like she was doing me a favor, I was not informed that there would be a $350 hold on my credit and I was not told that if the car wasn't returned by the time I put on the form that I would be charged an extra day. So I put 9 PM as my drop off time since I wasn't sure if my son, who was graduating Navy Basic Training in Great Lakes, IL, was going to have liberty on Saturday after graduation, I drove from Columbus, Ohio. He had liberty and I stayed at Midway airport until 3 PM to see him off to Charleston, SC. I arrived at the Columbus International Airport drop off for Thrifty at exactly 11:15 PM. No one was there for the drop off, I went to the ticket counter and no one was there either. I talked to an Avis guy who said to use the drop box. I filled out the paperwork and dropped the keys and car off at that time. When I check my credit card the next day I noticed that the amount of the rental was more that what I agreed to. I contacted Thrifty and they said I had the car an extra day since I did not drop it off at exactly 9 PM. I told them the car was back before midnight and they have security cameras there to prove that, I even provided a copy of my gas receipt where I filled it up at 11:06 PM, 2 miles from the airport. I received an email that said I still returned the car after the appointed time. No refund or adjustment on my bill. Totally ridiculous when you consider traveling out of town, you don't always know EXACTLY what time you will return, as far as I am concerned I returned the car before midnight and was still charged for an extra day. Never again with Thrifty.