Pros: The manager Aaron was tryingoing his best to serve the customers.
Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.
Jul 10 2016
Worst service ever
Cons: Worst service ever will never use again they call you back at last minute tell me they have nothing to offer other then small car well 3 kids and a wife dont work in a match box car had to book with another company
Sep 7 2016
Pros: Everything but the size of the car/
Cons: Rented a Ford that was touted as a full-size sedan.I'm 6'1", and could barely squeeze into the thing. Can't remember the model name but I think it was a Focus.
Dec 3 2015
Pros: Follow up call from cmh office
Cons: Strong cologne smell in car
Nov 7 2015
Cons: It was all good except not enough agents to handle customers at desk. Wait was too long, at one point there were nine in line and no one was serviced as their 'express' customers kept showing up & occupying both agents. We all just stood around looking at each other. Also web promoted insurance thru Alliance is a rip off.
Nov 13 2015
Quick and easy
Pros: No waiting and friendly service
Nov 23 2015
Pros: Phillip the agent
Nov 23 2015
Pros: Service was friendly convenient and brand new car!!
Cons: The car some sort of Dodge SUV ... had headrests in the back seat that made it difficult to see through the rear passenger side .
The silly Buckeyes lost the football game!
Nov 25 2015
Car rental at its best
Pros: The two gentlemen at enterprise were the nicest and most helpful rental car employees I have ever met. The young man at the counter was pleasant quick and helpful. The young man who brought the car around could not have been more pleasant. Took time to show me some of the workings of the vehicle . Extremely pleasant experience at the Columbus Ohio site
Nov 25 2015
Pros: Quick and easy return with friendly service.
Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged.
One word of advice -DON'T
Oct 17 2015
Cons: Dirty vehicle
Nov 1 2015
Cons: Over 1 hrs to get car out of garage....
Nov 6 2015
Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.
Dec 5 2015
Great ride, horrible service.
Pros: The ride in the car as great! Gas mileage a plus.
Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.
Dec 20 2015
Pretty cheap and pretty fast
Pros: Got what I was expecting. Car return was quick and efficient at 5:30 am.
Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.
Jan 2 2016
Pros: Loved the Kia Rio! Mansfield return agent very helpful! Kudos to her!
Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.
Jan 18 2016
Pros: I like how simple and easy it was to pick up and drop off the car.
Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$
Jan 27 2016
Pros: The staff seemed great and were very friendly. They even offered to upgrade me at no cost.
Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one.
Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive
I'll never rent from Budget again
Mar 13 2016
Pros: I loved that my sales rep Loul was so nice, friendly and efficient. He service was excellent.
Pros: Smooth sailing from reservation to turn in. A lady (actually acting in the role of receptionist) met me as I approached Alamo and made everything so simple. I was out of the lot and on the road in ten minutes.
Cons: Nothing. There was nothing not to like.
Oct 18 2015
Great car, great price
Pros: Easy to pick up, ready when I arrived, courteous staff, nice car, great value!
Oct 24 2015
Pros: person at counter very friendly and efficient
Nov 16 2015
Pros: Everything went well. No wait.
Nov 17 2015
Excellent staff at Alamo CMH
Pros: The staff at this location, both behind the desk and in the garage where I picked up the car, were bizarrely nice for a car-rental place -- not just polite, but they joked with me and were truly friendly. It was confusing. I think maybe they didn't know car-rental places are supposed to be rude and deliberately unhelpful. Made my whole day.
Nov 30 2015
Solid rental, no issues.
Pros: Easy to pick up and return.
Drove great and was exactly what we needed.
Setting reservation was a breeze.
Nov 30 2015
Cons: The woman at the desk had a whole lot of attitude. Unacceptable.
Dec 6 2015
Pros: Easy to book
Cons: Wish it was faster to do paperwork took too long at desk
Dec 7 2015
going the extra mile!
Pros: Both the gate agent and the lot agent stayed late so the I could get a last-minute car to drive to my home, after weather had forced my flight to be redirected to columbus.
Their willingness to go above and beyond to stay after closing was much appreciated!!!
Cons: The rep was rude, apparently their prices have increased, and you no longer have the choice of selecting your own vehicle. If you want to switch to another vehicle in the same category, that will change the price of the rental agreement.
Jul 22 2016
Good, Bad and Ugly
Pros: Desk agent at check-in was courteous and remembered me from previous visits. He had a lot of customers and handled them well, but wait time could have been streamlined if the people sitting in the staff room directly behind him had offered to help.
Cons: At return, there was just one man working. I asked for a receipt (as I have to turn in printed receipts for expenses and was hoping to drop in the MAIL before my international flight. He said he couldn't do it and walked off mumbling something. As i was unloading the car (I carry a lot of equipment with me when I travel) he returned, asked for my contract and wrote FULL on it (I had left the gas receipt on the dashboard). I told him the contract had "estimated cost" and was not acceptable to my employer, he instructed me to go to desk to get a printed copy. Keep in mind, I have A LOT of stuff, and I'm scurrying to make a 7:00 AM international flight. I am also the only one in the parking garage besides him at 5:00 AM. He made no offer to help me retrieve a carrier, to call the desk to have the receipt prepared, and was not carrying the typical handheld ticket printer every car rental company uses for return ease.
The woman at the desk asked me why I needed a receipt and had an unfriendly disposition about being bothered, as typing the information into the computer there seemed to be a deliberate method of slowly and angrily tapping the keys, then reading the screen with a pinched-up facial expression. She demanded a receipt (despite the gate agent's scribble that the tank was full) and then typed in a whole lot more information. Returning a car has never been so complicated, and as the lasting impression of Dollar, an unfortunate portrayal for the company.
Oct 20 2015
Beware fees, taxes, and other misc charges that ma
Cons: I didn't like learning of all the hidden fees that doubled the end cost of renting a car.
Nov 4 2015
Pros: In the end, I got the car I reserved, but not without a fight.
Cons: COMPLETELY unfriendly counter service.
Trying to rent me an Economy car when I paid for a Compact, and saying there was no difference
Nov 10 2015
efficient and reasonable
Pros: pickup and return were quick and easy
Nov 30 2015
Pros: There was great customer service at the counter and the pick-up/drop-off was fast and hassle free.
Cons: I had a long trip and the car wasn't great on the highway. It was a bit too small and had terrible pick-up. I also paid twice as much as was listed on kayak.
Dec 15 2015
Lousy customer service
Pros: Reps need training. Daily rate was off.
Dec 17 2015
Found a good deal through KAYAK
Pros: I needed a mid-size SUV, and found a reasonable price for DOLLAR versus other options. Pick up went smoothly and there were several options for me to choose from. The vehicle performed well and was very clean. Drop of went without a hitch and I was on my way to the terminal quite quickly.
Cons: Every car rental company scripts their check-in process to add-in options that aren't required. I wish they would be more clear. This experience wasn't bad - but I could have ended up paying more if I hadn't declined insurance that is already covered by my car insurance policy.
Dec 22 2015
good except policy on paying additional fee for sp
Pros: friendly counter service. clean car. was allowed to select which compact car
Cons: dislike paying more than $10/day to add my spouse as additional driver
Jan 11 2016
Good Rental for the Price
Pros: The Dollar representative was very friendly and helpful. The gentleman who showed us to our car was nice as well. The price for the rental was awesome!
The only suggestion is that the car be cleaned before delivery. The specific car we were given smelled of cigarette smoke and there were cigarette ashes throughout the vehicle. We took it home, vacummed it and aired it out before our trip.
Drop off was easy and overall, this was a good experience except for the cleanliness of the car.
Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue.
They did not provide clear instructions about the rental return process.
Jan 21 2016
Pros: Rental price was very low for a one-way reservation.
Cons: Pickup took over 30 minutes. Car wasn't ready / available, even though I came at the time stated in reservation.
Feb 3 2016
Great staff, great car...location dicey
Pros: Brand-new car in excellent condition; friendly, helpful staff.
Cons: The location is dicey. My cab driver who dropped me off asked me twice if I was sure I had the right location and didn't want to let me out of the car! There is no sign and it looked like I was being dropped off at an abandoned garage.
Jun 13 2016
Cons: Off site counter closed 5 minutes before flight landed. Hertz charges $300 more for airport counter pickup.
Aug 18 2016
Pros: It went smoothly
Cons: I couldn't keep my personal car there on site because they close the gates.
Oct 24 2015
Bait and Switch
Pros: The car was comfortable. The agent at the Airport Hertz was fine.
Cons: The windshield wipers were old and did not work well.
We paid an additional $100 over the contract since we picked the car up at the airport.
Nov 17 2015
Pros: The staff at pickup was amazing. My luggage was lost so I was crying, but they were still super nice and helpful and got me on the road quickly.
Nov 23 2015
Pros: The service was good. The pick-up and drop-off were easy.
Cons: It was a bit higher than what I had quoted and booked. I booked for 106 but ended up paying 137.
Aug 8 2016
Pros: Smooth quiet drive. Good gas mileage.
Sep 12 2016
lack of information online and overselling at the
Pros: The car that I actually got was fine. I reserved a car, but they were out and upgraded me to an suv instead, which still worked out.
Cons: It was the rental location, person who helped me at the desk, and the agreement itself. I reserved online, but was not able to get the insurance and was given a message on the website checkout that I could pay for it at the counter. It should be that simple. Except when I got to the pickup they said something about difference in price because they are a franchise and not a corporate location, then said no one is able to purchase the insurance online, and then he has overcharged me for the insurance, selling me two different coverages than the one that requested. And was not forthcoming nor did I see anything on the initial receipt for charges for two different covereages
Pros: Rented an SUV for a family vacation. Excellent car, very clean, staff was excellent as always!
Jul 17 2016
Pros: Drop off was very expeditious.
Cons: Long line at pickup. Agents seemed distracted.
Mar 30 2016
Pros: only place that seemed to have a large suv for rent.
my normal "goto" enterprise said they had one but it turns out they only have them at the airport...for like$300 more!
kinda bait and switch....list them but didn't have them.
Jan 7 2016
Pros: The counter staff was extremely courteous and helpful. We were able to pick up a car well-suited to the purpose we had in renting (transporting an elderly person with limited mobility) that was very clean and had huge trunk space. This is the first time I've rented from this non-airport location, and I'd do it again in a heartbeat.
Aug 16 2016
Pros: Drop off was easy. Vehicle size was great.
Cons: Car was over an hour late and I was late for leaving on vacation. Car was filthy inside and outside. Fog light was burned out. It had no rear wiper blade to see safely. The front windshield was cracked and it was there when I took it off lot and they accused me for it. They never saw it i told them so they could fix it so much for honesty.
Cons: A 1/2 full soda bottle, empty bag from taco bell, gummy worms, and miscellaneous trash was in this vehicle. Windshield wiper blades needed replaced. Upholstery was filthy.
Jun 10 2016
Pros: The Hyundai Elantra handled well and I received great gas mileage. We were also able to store all of our luggage in the spacious trunk.
Cons: There was some obvious cleaning needed of the steering wheel and the bottom center of the windshield was a haze where the cleaners never quite reach when cleaning. What irked me the most was I prepaid $9 per day for insurance only to find out that it didn't cover everything. I would have to pay another $7 per day for loss of use of vehicle coverage if it were in an accident. The $7 is a ripoff charge.
Jun 21 2016
Won't Use Thrifty Again
Pros: Unlimited miles is about the only thing positive I have to say about this rental.
Cons: 1. The guy at the counter seemed more interested in flirting with the girl ahead of me than extending any real customer service.
2. There was a dent in the front fender which we did not see until we stopped 30 minutes down the road. I immediately took pictures with my phone and called Thrifty's 800 number to report this damage. The gentleman was nice and thanked me for reporting it. I wanted him to know I would not be held responsible for this damage and that no one at the pick up site ever inspected the car before we drove away.
3. When we returned the car I mentioned the damage to the guy at the drop off site and he said, "Yes, I saw that." I explained that it was there when we first got the car, that I took pictures and that I called Thrifty's headquarters to register the complaint. He said it was MY responsibility to inspect the car before taking it off the lot not the agent's! Seriously? I told him I would not be held responsible and he just looked at me with a stupid smile and said the company would be contacting me about the damage.
4. The car reeked of cigarette smoke so their "No smoking" policy obviously is a joke.
Jun 28 2016
Pros: Excellent vehicle...jeep Cherokee
Cons: The interior of the vehicle which includes the passenger seat & rear seat were absolutely filthy and the rear seat cup holder had some type of sticky substance inside of it...ill will never rent from thrifty!!!
Sep 20 2016
Cons: returned car early and found out there was a fee for that.
Cons: Picking up the car was an ordeal. Flight got in late at night and I stood at the counter for 20 minutes while someone typed in all my info by hand... then I had to go to another counter on another floor to actually get the car. Took way too long, especially when I easily could have completed all this online earlier.
Jun 26 2016
Very quick pick up and drop off
Pros: I liked the efficiency of the customer service. Great experience. I would definitely use this company again.
Cons: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.
Aug 4 2016
Great deal, no troubles
Pros: I got a great deal through Kayak for a bigger size then I'd ever normally rent (standard) and was able to go from CMH to drop off at CLE which was really convenient and didn't get hit with exorbitant fees. I had a very early AM flight and the after hours drop off worked perfectly.
Cons: Really all went smoothly-nothing to complain about.