Good, Bad and Ugly
Pros: Desk agent at check-in was courteous and remembered me from previous visits. He had a lot of customers and handled them well, but wait time could have been streamlined if the people sitting in the staff room directly behind him had offered to help.
Cons: At return, there was just one man working. I asked for a receipt (as I have to turn in printed receipts for expenses and was hoping to drop in the MAIL before my international flight. He said he couldn't do it and walked off mumbling something. As i was unloading the car (I carry a lot of equipment with me when I travel) he returned, asked for my contract and wrote FULL on it (I had left the gas receipt on the dashboard). I told him the contract had "estimated cost" and was not acceptable to my employer, he instructed me to go to desk to get a printed copy. Keep in mind, I have A LOT of stuff, and I'm scurrying to make a 7:00 AM international flight. I am also the only one in the parking garage besides him at 5:00 AM. He made no offer to help me retrieve a carrier, to call the desk to have the receipt prepared, and was not carrying the typical handheld ticket printer every car rental company uses for return ease.
The woman at the desk asked me why I needed a receipt and had an unfriendly disposition about being bothered, as typing the information into the computer there seemed to be a deliberate method of slowly and angrily tapping the keys, then reading the screen with a pinched-up facial expression. She demanded a receipt (despite the gate agent's scribble that the tank was full) and then typed in a whole lot more information. Returning a car has never been so complicated, and as the lasting impression of Dollar, an unfortunate portrayal for the company.