Hyatt Regency Coral Gables

Room given away

Pros: Location is great, clean, well appointed. Pool area was nice. Very nice lobby and bar. I wish the negative side had not occurred.

Cons: Arrived at midnight after flight delays to find out that they had given my room away. SOLD OUT! No call or email ahead to inform. They put us up for the night at Courtyard Marriott, this was their idea of complementary (Similar) room, with many other high quality hotels near by I found it insulting. Next day they did make it up by upgrade and other perks. Being this is the first time this happens to me, I was shocked.

Comfortable, spacious, very clean, great customer

Pros: I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.

Luxury hotel in a great location

Pros: Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!

Nice Hotel

Pros: The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again.

Cons: Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.