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Room had a poor Ac . Just too hot
We arrived very late and the two women who were manning the front desk were absolutely fantastic. Very friendly, helpful, and just lovely. We wanted to sleep until about 9am, however, at about 7am Sasquatch began pacing upstairs, stomping back and forth for hours. We didn't get the rest we needed for our upcoming long drive.
I liked that is was clean and quiet and that breakfast was included.
The Marin Suites is next door to the Book Passage bookstore where we see many famous Authors visiting to sign their books. The location is only minutes from three malls and the freeway to Napa or San Francisco.
For several years we have been using Best Western Corte Madera Inn as a favored place to stay when visiting the Bay Area. We like the shopping that is convenient to its location. San Francisco is just a hop away down the 101 and across the Golden Gate. The rooms are spacious and comfortable, also well appointed. Staff is courteous and helpful, and the free breakfast at the restaurant next door is really good. Some of the rooms sometime seem a little dated, but this is not a deterrent to us. It's a great location.
Convenience, price Motel-style set-up.
Seedy, bad smelling rooms. Did not feel clean. Never again.
Bed was great. Room big. Good breakfast. Huge pool. Right off freeway. Would stay again. No elevator. Sink/vanity not enclosed in bathroom. No bar.
Large lapping swimming pool was a nice surprise
Rooms were quite big and comfortable. Many extras on the propert in an excellent location.
Front desk people were great we got in a little late. They kept the pool open for us which was a lot of fun. Then we relaxes by the fire pit. Great hotel just outside of San Fran.
The bed was good. The room seemed clean and we did not find bugs anywhere. This motel was located very close to our family member we had come to visit, so in spite of the bad shower and T.V. noise, we would strongly consider using it on a future trip to CA. The shower head was terrible. We could get warm water for only a few moments and then it became scalding hot and if turned it down, it was freezing. The pillows are way too high for both of us, so we slept with no pillow each night. Walls very thin and our immediate neighbor kept the T.V. going till like 2 in the morning and then again by about 6 they would turn it back on. Hard to sleep with the noise.
The personale was very friendly, but there was not what I call a breakfast .... Only coffe and a smal cake. Breakfast could be much better otherwise they should write what it is.You feel a little cheatet with this , because they advertise it as breakfast and it is not.
Good price and location if you want to explore Muir woods etc. Bathroom was not very clean
Location and price It was a little seedy
The price, which you can't beat. Close to the high way, and the noise from the road was pronounced. I had to keep the fan on high all night in order to sleep.
Good value at a decent hotel. Couldn't access the closet - one of the queen beds blocked it.
Close to fine dining. Had a very comfortable bed. There was dead bugs in the bathroom for 4 days and the windows would not shut good had bad freeway noise. Also trash from people before was seen. I would not stay there again.
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
Spacious Rooms Cost, long walk to room
The staff was very friendly. Internet wasn't free for me.
Hotel staff was nice. The food selection was good . Bed was comfy and room was clean. Asked for our bed to be made while we were out, but all the housekeeper did was put a pile of towels on the couch. We had to call later to ask them to make the bed. It may seem like a small matter, but don't think it's too much to ask. Nice to have a tidy room after a long day.
Nice place for families Couldn't control air conditioning to get colder
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
Great staff, clean quiet room, ample parking.
The staff was very kind with my very late 11:30pm check in. Also they have free water bottles! The room was elegantly decorated with IKEA stuffs but it was comfortable. We liked it very much. We would definitely stay there again.
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
The location is great - close to downtown San Rafael. Also, it is a good value for your money, since other hotels seem to be way more expensive. The hotel manager was also a nice guy. It was a nice quaint hotel. Main problem was the hot water was not on when we tried to take a shower in the morning. Apparently they were doing some work in our unit, and jumped the gun on turning off the water ahead of time. Also, the phone did not work as well. The actual room was also pretty small - basically a studio room.
We loved this place. We would have stayed longer if we would have found it sooner. the bed was comfortable, the room had all the amenities you would expect; TV, hair dryer, microwave, iron, etc. They have a free continental breakfast of blueberry muffins and fresh fruit and coffee as well as complimentary sodas and bottled water The parking was very limited but I believe it was due to the construction which was apparently for remodeling as we noticed a distinct smell of fresh paint. It was a little far to drive from local eateries unless you are familiar with the area.
Great customer service! Nothing!
The hotel was a perfect ending to our week long trip no
The Inn was great for breakfast and late evening - I was not expecting that, and the food and the service was so good that I did not eat anywhere else. Outside the lobby is a very nice seating area for meeting friends. The room and bath were spacious. It was quieter than I expected. I was near the ice machine, either nobody else used it, or the room was insulated enough that the noise didn't come through. The pillows - usually I ask for extras, not necessary at The Lodge. The pool was lovely, there wasn't enough seating - a group of non-swimmers had taken over the cabana, as I was alone, I had to join a family group, which is okay in some countries, in California it felt like I was imposing.
They are doing the right things. attention to detail was very apparent.
It was very pleasant, well-appointed, and conveniently located near the ferry to San Francisco. Staff members were helpful and courteous. The hotel restaurant was excellent.
Wine and nibbles People in the next room had a party on Sunday night. Called the front desk 3x... 10:30, 11:00, 12:30. Finally they did something at 1245. People left, but 2 drunk girls kept on yapping until 1:30 am. Never again.
Sounded like I was in an apartment complex. Stomping on floor above started at around 5am. 0 water pressure. Just a little dribble coming out of the shower head. Did not get a good nights rest at all.
Great location! Near the bay, ferry, shops, restaurants, cafe, small fishing pier for the kids, walking path and grocery store. Views of the city and GG Bridge. Need any fishing tips for you and the kids? Talk to Ron at the grocery store meat department, the guy is local and a great resource.
Room was clean. Well, needless to say we were freezing all night but after we complained, they changed the room next day. Everything was fine from next day onwards
Staff, location, cleanliness, room décor, feel.
The room was absolutely gorgeous as were the lodge facilities including a pleasant restaurant. The service desk was particularly helpful with information and there is access to lodge bicycles for free to allow you to ride around this idyllic environment. They also allowed us to leave luggage and ourselves until late when our plane journey resumed. No
Location, fireplaces, front desk staff. Old building with loud A/C units, and fan. Housekeeping was moving furniture above us and continuously banging the floor at 8 AM.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Good customer service despite a overbooking problem, yummy breakfast offered (not complimentary). Overpowering smell in the room likely from cleaning products. Hotel overbooked and we were downgraded from king to double bed.
Location and. Amenities Our laundry was stolen and the staff was less then helpful in trying to locate it or at least see lif and when it was taken
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
Nice staff Older hotel, overall I don't think I will ever go back
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
The location is awesome. It's so close to so many activities during the day and night. We only did a small fraction of the activities available. Also, the restaurant and bar have fantastic food and atmosphere. The guests next door to us had a dog that barked often. We found that the hotel staff had left two bags of earplugs in the room. Was this a solution to the barking dog problem?
The view of Golden Gate at night is priceless
Great historic location. No airconditioning....bad on warm night. Breakfast was expensive and not good.
Beautiful location. Large comfortable room. My room was a long walk (down a steep hill) from the restaurant and parking.
Everything! Top notch from the staff, to the room, to the grounds, to the food...I could not ask for a better experience, and I cannot wait to return!
The staff were very welcoming and professional. The bar was good fun and the food excellent. Breakfast was also very good. Our room was a long way from the bar and restaurant. Walking between the two in heavy rain was no fun! Sometimes housekeeping were a bit slow.
Awesome views of Golden Gate bridge and San francisco city (we got seriously lucky with the weather - there was no fog). The hike on Marin Headlands offers beautiful vistas. The resort has good restaurants & very good service. The open field provides a good area for kids to play. The field was uneven
We equally enjoyed the view from the glass-enclosed porch of our historic building of the San Francisco skyline and the stunning panorama of the bay under the Golden Gate Bridge.
Location was excellent, nice and clean surroundings, excellent views Layout of room, little odd, tv cabinet was facing the door (no place to sit in front of tv). Almost all programmes on tv had a fee associated, which really surprised us (especially, since the daily rate is towards higher side)
the location the food the service the room - the view and the spa couldn't drive to my room
Location was excellent, with views of nearby Golden Gate Bridge. San Francisco skyline was also visible across the water. The room was large and very comfortable. The setting was lovely and peaceful. The meals, though well presented and tasty, were overpriced. If we stayed there again, we'd probably go out to restaurants in Sausalito.
Serves it purpose Good restaurant next door Expect much more for the price Best to book online, staff are obviously trained to quote highest price possible with no power to negotiate.
The location worked well for me, close to Sausalito. The housekeeping staff did a good job with the room. Hotel is dated and the carpets and furniture are worn. No restaurants in the immediate area. It is overpriced for what it offers. Far better to stay a bit further north - better value.
The shower was amazing and the beds awesome No hot water at all on Friday morning waited over a hour and still nothing but ice water in the shower. When hot water was available shower w as awesome
location navigating television - could be easier with broader premium choices.
close to the ferry Very cheaply put together compared to other Marriot Courtyards I've stayed at.
The service from the staff; front desk, housekeeping. All of your people there are friendly and enthusiastic to provide exceptional service The distance from the front desk to my room. Even after agreeing to give me a room near the lobby, my only request, I was given a roomote than halfway across the hotel, past the conference center.Also it's time to upgrade the bathroom to glass showers
Quiet, clean, good direct room access, attractive surroundings, convenient location room rate was at about the limit of what I could comfortably afford to pay.
The staff was very helpful. I think was great all around.
Extremely friendly and courteous staff. Free wifi and parking. Room had a slightly odd smell (like heavy perfume).
Close to everything we wanted to do. Not exactly the easiest of places to find but once located all ok- in very congested area.
I booked two rooms for my family. They arrived before me and the front desk insisted that there was only one room booked - although it looked pretty clear that there were two rooms under two different names on the reservation. (The hotel was not full.)
Very courteous staff on at the reception Very rude blond bar woman. Passive aggressive attitude, careless, disinterested, unattentive.
Comfy and quiet No included breakfast for the price paid for the room
This guest did not leave comments about this hotel.
We simply needed a place to stay between Napa Valley and Marin Headlands. This is a great location with brunch, yoga/cycle studios, juice shops and more all within walking distance. It's right near the highway- perfect! Nope!
The hotel provides reasonably good value for money. It is very basic and could be cleaner.
The convenient location and clean bedding were the only things positive about this place! It was old and dingey with dirt on the walls in the bathroom, mold in the shower, leaky shower head, no fan or window screen in the bathroom, the towels were gray and stained, the wall heater was covered with rust, dirt, and lint, you could see day-light through the wall mounted air conditioner, there was only one key per room, burned out light bulbs, non-functioning outlets, no ice machine or soda machine, shoddy repairs in the bathroom, and the couple managing it spoke very little English!
The hotel was very affordable compared to other hotels in the nearby area and was right next to the freeway that takes you to downtown San Francisco. The facilities are a little old but fairly maintained. For the low price you can't demand luxuries, especially in an area where everything is kind of expensive.
The hotel was close to the center where my training occurred so that was helpful. It was helpful to have a small frig and microwave handy as well. the hotel was dirty with broken tiles in the bathroom, filth on the walls and doors, the towels had holes in them and were so thin it was ridiculous.
This motel was close to Book Passage, where I was attending a multi-day event. It is walking distance to a Safeway for purchasing groceries and ready-made meals, and a RiteAid drugstore for purchasing toiletries. The sheets and towels were clean (although the sheets did have cigarette burns in places), the furniture dusted, and the carpet swept. The hotel provided ample soap, shampoo, and toilet paper.The room rate was very inexpensive compared to the few other motels/hotels close to Book Passage. I stayed here in spite of other reviews on that account. The room condition was run-down. There was an aroma that never went away The bathroom sink was falling off the wall and the drain leaked onto the floor. There was a small kitchen area with a battered refrigerator and a gas stove, but there were no cooking utensils, glasses, or even a roll of paper towel. The owner did not understand my request for instructions on accessing the in-room wireless internet connection It's hard to say whether this room was an anomaly. If you are on a very tight budget, you can probably overlook the negatives -- you're only sleeping there.
It's proximity to where I needed to be at daytime. The room smelled foul. Bed covers and linen had sigarette burn holes in them. The drapes were in bad shape and did not close entirely. The bathroom fan/light made an incredible noise. ( we decied to not turn it on, when possible!). The upstairs floor (outside) consisted of bare plywood, and looked not too sturdy. My recommendation would be to do a complete overhaul.
Nothing was good about this place except that it is close to highway 101. Everything. The hotel was dirty. There was no maintence done. For example, the clothes hanging rod was missing and the hangers were just laying around. You could not open the only dresser because the bed was in the way. I could go on but you get the idea.
Very accommodating staff and clean design. Overall a great hotel for the price. no
The staff was incredibly friendly and the happy hour after a long ride on complimentary bikes was a nice way to end the day. I missed having a hot tub or sauna.
Room appointments, cleanliness, breakfast room very pleasant, drinks in the evening, pretty lobby, great location for our events. Needed more light in the room at times. It was hard to see where the hotel was, coming in from the highway because only one side was marked well.
We stayed at the Mill Valley Inn to take advantage of nearby hiking at Mt. Tamalpais. The spacious, comfortable room was clean and overlooked a small audible stream. The staff was friendly and helpful. Located on a quiet street in Mill Valley, we were able to walk everywhere and take advantage of the lovely restaurants.
We spent a long weekend here and it was so relaxing. The staff is extremely helpful. Even the rooms without the best views have redwoods just outside the windows so you can lie back and admire the towering trees. The rooms are clean and nicely decorated, the soaking tub is small (not big enough for two). If you're looking for a low-key restful place, you should certainly consider Mill Valley Inn.
This is a fun place to stay really close to the center of Sausalito, excellent restaurants close by, excellent views of San Francisco, easy access to Golden Gate and the Marine Headlands park.
Great location, wonderful room, really just an exquisite little place. Loved the wine and cheese at 5:30; had to check out before breakfast, though. :( The glum, unfriendly guy who checked us in. Thankfully, he was replaced a short while later by a smiling, friendly woman.
Walking distance to all of the cool spots in Sausalito. Staff was very helpfull.
Sitting on the deck overlooking the water enjoying breakfast in the morning and wine and cheese in the afternoon. Beautiful setting.
Easy proximity to shopping & restaurants - lovely views of water & boating. great staff
The hotel is quite lovely, with a nice deck overlooking the bay. The hotel is located next to a restaurant with outdoor seating, which is quite noisy, even after midnight. Parking for the hotel is a city lot; they will "validate" your parking ticket, but will charge you for it on your bill.
Location. Deck. Wine hour!
The location is stunning with an amazing view of the city accross the bay from the outside decking, take your breakfast tray out on to the deck on a nice day. Even number rooms look out over a very busy adjoining restaurant deck which can be pretty noisy.
The bathroom worked as it should. There was hot water in the shower. The drains and toilet worked fine. My wife called the morning we were going to check in to confirm we'd have a room with a queen and double sized beds. She was told we're confirmed and that wouldn't be a problem. When we got to our room that night we had quite a surprise - the room had the double bed we asked for but the other bed was a... twin bed! I called the front desk to ask why there was a twin bed in our room. "Your room has a queen and a double". "I'm standing in my room right now and there's no queen bed here". "How did you book your room?" "Online". "We're not responsible for what the website promised you". "Oh no, no no. YOU just told me I had a queen bed. I am asking YOU to make good on YOUR promise of a queen bed". Silence for about 10 seconds. Then "We're all booked up for the night and there aren't any other rooms". Just out of curiosity, I checked the hotel website and there's no mention anywhere of a room with a twin bed. The next morning I went to the front desk to ask for a call from the manager to refund a portion of my bill. The front desk clerk asked what my complaint was and I told her about the beds in the room. "That room has a queen and double beds". "No it doesn't. It's a twin bed". "How did you book your room?" "Online". "We're not responsible for what the website promised you". "I've heard. But YOU told my wife yesterday we'd have a queen bed. YOUR employee last night told me that room had a queen bed and YOU also just told me that room has a queen bed. I am asking YOU to make it right". Loud sigh. "I'll have the manager call you". It's been two weeks Mr Manager. Still waiting for that call....
This charming place was really easy to find and I can't wait to stay there next time I go to the San Francisco area!
Great central location within easy walking distance to shops and resturants.Wonderful outdoor space for entertaining guests.Very friendly and helpful owner. No central heating or air conditioning.
Privacy, and ambiance. No.
Access to garden Very basic. No A/C, no fans, cant open window. Not planning to stay there again, not recommend.
I liked the area and the privacy. This was unique and not like any standard hotel room. Also, I was able to have my small dog stay with us. There was some difficulty for us since my mother uses a walker, and she needed to negotiate one or two steps.
This hidden gem is perfection--truly like something out of 'Victoria' magazine. If you need a break from the big city (San Francisco is a short 1/2 hour away), this is the place. Close to fun shops and great eateries in a classic CA neighborhood.