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The service and attitude offerered by staff was very professional and friendly. Good atmosphere. Good food - cooked breakfast simple but delicious, best cod and chips I've had for many years in the evening. Few 'end of season' rough edges in room should have been attended to - window sash cord broken, toilet roll holder broken etc. but all minor and didn't spoil stay.
Location excellent - right next to the Red Jet (fast ferry), buses, taxis and in the middle of Cowes main street. Bed very comfortable. Bedroom very quite despite being over a pub with a live band performing The toilet needed some lime descaler or similar (the rest of the bathroom was very clean)
I needed to cut short my stay to only 1 night at short notice, Reception very helpfull and understanding, no question of me paying for the cancelled night even at short notice....Very Impressed and will return
Comfortable clean room . Being on the top floor away from bar, kitchen noise etc. The breakfast table did not appear to be totally clean. also the room was noisy with excessive sound from chairs being moved.
The room,the staff and the menu No Parking
made to feel welcome staff very helpful no on site parking
Staff- helpful and friendly Lots of stairs - no lift
breakfast was great !! the quality of room low ceilings and space not good
The staff were extremely accommodating with every request. We had 7 bikes and after completing a charity ride, they allowed us to use a spare room to shower before heading back to London. A fantastic place to stay, with great food, buzz and ever so helpful. I would stay there again if I travelled to the IOW. N?A
In all honesty could not wait to leave Bed covers covered in stains and blood, carpet dirty with sticky substance on it
Good breakfast, staff friendly. Afternoon staff not especially familiar with points of interest-but wifi available. Fair value for cost. Nice sitting room first floor with pleasant patio. Walking distance to many restaurants. Would book again-if traveling alone Thin walls-easily heard tv from other room-loud for heard of hearing guests til 10:30.
Friendly, clean, comfy. Good location. Wifi in rooms rubbish, blinds in rooms need dusting, noise from street is quite loud.
Clean, updated rooms Good food in restaurant Staff are for the most part pleasant and helpful when they're able to be. Way too many stairs Room phones don't dial out wifi signal is absolutely terrible.