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Apart from the wonderful location, there was nothing to like about our stay at this hotel. We were treated badly from start to finish and one wonders why this hotel merits the five star status that it claims to have We paid for a "de luxe double room with mountain view" and were shown what can only be described as a cupboard overloking the carpark. For an extra SWFr 100 we were offered the chance to upgrade to a mediocre room with a queen sized bed even though I had specifically requested a king sized bed. This room did have a mountain view but the furnishings were very tired and outdated, as is indeed the entire hotel. The staff was uncooperative and disinterested in our indignation at being treated in this way. The Director of the hotel said that we had no recourse because we had used an internet booking service as opposed to booking directly with the hotel. As far as we are concerned this hotel is a disgrace to the Swiss tourist industry.
It's right next to the bus stop "mollens" and the stuffs are nice. The view of breakfast room is beautiful. Internet is not free.
well-run small hotel with a good bistro and also a top-class restaurant, which might be a contender for a Michelin star.
The fantastic cuisine and the excellent staff. No
Hotel opened up on December 1st 2007. Completely renovated.Great views and a nice balcony, pleasant staff. Under Dutch management and staff speaks also Spanish. Very helpful. New and comfortable rooms, although small. Gant bed linnen. Nice smell. Seems like staying over at a friend's place. A great choice. Cosy. The breakfast was a little greedy. It could improve on offering a wider selection of teas (served in pot) whole rye bread, scrammbled eggs, freshly squeezed juices and whole fresh fruit (basket of oranges, kiwis, apples, bananas etc.)
It was a wonderfull experience located in the heart of the Swiss Alps. Very professional service, delivered with passion to the guests.
The view from the room was amazing and the restaurant is amazingly good.
Lovely friendly helpful staff, nice location. TV was broken - aerial had blown off the roof
Very friendly owner, great modern furnished room, balcony with fantastic mountain views, gastronomic restaurant and easy parking - highly recommended! no
The hotel is very nicely decorated and the rooms are very comfortable. The food is good and the views superb.
Very nice view Very expensive for what you got.
Helpful and friendly staff. Quiet location.
the view fromt the hotel was perfect.
We really enjoyed our room and the view from it. The owners were very keen to inform us about the sights and possible activities in the vicinity of the chalet.
Everything! Surberb location, Chalet was lovely, very clean and quiet. Great views overlooking the mountains. Thank you Gary and Karen for your great hospitality- we will be back next year for another relaxing break. No the Chalet des Alpes was great!
A wonderful place! Peaceful, beautiful area, clean comfortable rooms, really nice and friendly owners. -
Warm welcome, nice communial room, gift bottle of wine and plenty of bottled drinking water in rooms. Unusual to pay 100% up front without any possibity of cancelling in case of accident or illness.
The hosts were wonderful and very friendly! The rooms were very clean, and the common area was really nice. The views from the chalet were amazing. Highly reccomended chalet!
The owners were very helpfull and kind. The house is clean and nice, warm and comfortable. The countryside is wonderfull, very close to the mountains, lakes, forests...
The rooms were very clean, comfortable, and supplied with everything we needed or wanted. The chalet owners were extremely nice and helpful in planning our day activities.
The room was very clean. very nice staff. breakfast buffet was very nice. the view is beautiful from the room. and the place is very quiet. The bathroom could use some hooks to hang your clothes with and a curtain over the window. but this is very minor.
The position in Crans Montana I would have prefered it if there were "No smoking" areas
Nice Shalet Hotel with friendly atmosphere. Helpful staff and friendly management. Cosy lobby bar and nice chimney. Very nice food. The restaurant did not have the menu in English however the stuff was happy to assist with the translation.
very quite position; very good restaurant
The hotel provided free transport to and from the ski station
Great price, great room, great restaurant Wireless internet wasn't working
Good location, very friendly and helpful staff, nice room, a very good and cosy bar and restaurant with delicious food. Dogs welcome.
Very nice staff, always there to help. Spacious and well maintained rooms with good view. Confortable beds. Excellent restaurant with chalet atmosphere providing delicious meals. Nice location. They have a useful shuttle bus to the ski lift. This hotel seems very well managed.
Crans is very expensive, and this is one of the best quality/price options. We arrived around 23,30hs and there was nobody, thay have left the keys aat the recpetion.
The price is reasonable considering the rather nice view over the villages. And breadfast is good in European standard. Room is clean as normally found in Swiss.
Beautiful views fron south side rooms on the eastern end of the hotel. Inattentive desk clerk (he was on his cell phone most of the time)
Very warm and comfortable hotel. Buffet breakfast was simple but good quality with excellent coffee. Staff were friendly and helpful. Parking nearby. Good ski storage and shuttle service to the slopes (Euro 4 per day). The entire hotel was spotlessly clean. Location is about 10/15 minutes walk from the village centre.
The staff were polite, friendly and efficient and we were relaxing in our room very quickly after arriving, a great relief after a long day of hiking. It was a clean and comfortable 3 star room. The hotel is attractive with nice lighting. I didn't see the point of having expensive bottled water for sale in the room. With Swiss mountain water in the tap, surely someone would only pay 4 CHF for a little bottle of Henniez by mistake?
Central. Make sure you get clear directions to hotel, we didn't and had great difficulty finding the hotel.
The people was very friendly and the hotel was so clean i wish they have Prosseco but no complaint
Located in a very nice place with familiar but extremely professional staff. Rooms are clean with all facilities also for business traveler (internet connection). The food is very good as well.
Comfortable rooms. Clean. Pleasant place to stay. Each room had three beds. Plenty of wardrobe space. Free bus was good, but we couldn't follow the timetable easily. No vegetarian food option in the restaurant, but easy to find in the village. No security latch on the door to the room.
Friendly and very helpful reception. Room was pleasant, what one would expect for a ski area. The rooms with the best view were also on the road side, for me too noisy so I changed to the mountain side.
I thought the food in the restaurant was excellent and nicely presented. It was easy to get to and easy to get anywhere from there. n/a
I like their food in the resturant. The location of the room. It was in the back side of hotel.
Location, nice and friendly staff and procedures in resto, fair room quality. Inaccurate room made up (no dust-off works, bed sheets with holes, unleft tips caused no shower gel suspensions nor soap bars left after room make up works on the last day of our stay. Will you stand it?
spa facilities, good breakfast, good restaurant, nice view
Hospitality, cleanliness, location
The spa area, position, restaurant I think the breakfest was not so good.
the view, the spa and the food pillows too soft
spa facilities included in price are great, restaurant is good, staff very helpful, and we also had an excellent view. would certainly return here. i asked for a double bed but got the all-too-common two twins pushed together... many hotels seem to have phased out doubles, but sleeping with a canyon in our midst was not real comfortable.
Friendly atmosphere, and comfortable. Good location.
Hospitality and friendly staff Nothing
Like the name. It is in the centre of Montana town. Clean, well made room. However, the price can be a little too steep for a 3 stars hotel and the check out time is at ridiculous 10.30am. An iron will be great too.
Nice and quiet environment. Good location. Easy to access and to get to interesting places, and not too expensive. And free wifi.
Comfortable mattress, good linen, well equipped bedrooms. Nicely refurbished in contemporary style, but with warmth. Breakfast was continental, buffet style meal which was fine, but it would have been nice to have been offered proper coffee and hot milk instead of the drink coming from a push-button machine. But that was the only thing I think that could have been improved.
Overall the Hotel was excellent, the only negative was there were no ironing facilities.
Central location, reasonable price, friendly service.
Fantastic south facing room with balcony view of the Rhone valley and Alps. Very clean room room & hotel. Good Breakfast Stayed at hotel in May. Quiet season. No hotel transport available when we arrived on Funicular rail. Hotel is 20 minute walk from station. Because of low season & few guests hotel did not operate the restaurant for evening meals, (only breakfast, which was good). Booked hotel having read reviews about hotel restaurant. Was dissapointed with this but otherwise everything was good.
Great location and beautiful views from everywhere, comfortable rooms, good value
Fantastic location. Very efficient and friendly staff. Good food.
Would recommend it to friends, pleasant location, good service and food
Friendly service, great food,good internet access,ample parking,close to the ski slope.All around fantastic!!
The view from our room and the restaurant was stunning.The staff were approachable and friendly.The evening meal was outstanding with a good choice of local wines reasonably priced The free bus system was erratic and confusing
quietness, friendliness and professionalism of the staff
Staff was amazing and the room was perfect. Very accommodating to special needs and requests. Great view with balcony. They double charged me for my room but they were quick to fix the mistake. Very respectful staff. It was about a 15 minute walk from the funicular but you could take a bus if needed.
very relaxing and pleasant atmosphere. They seem quite fond of music which is always nice. The breakfast was ok, but could have been a bit better. The rooms were very nice, but did not have much character
Yes. Staff was not prepared to deal with internet booking , therefore the same person gave me two different infos. First, everything seemed to be paid over the net with my credit card ,and when I payed the minibar , she said the bill was not paid so I have to trust her and made the payment again (or not) I will have to check on my next bill
Great location, basic, clean hotel
Central location,helpfulness of staff No tea making facilities,air con would be useful in the hot weather we encountered
nice staff, room was clean Large bad is bad 160cm, so for 2 people really small. Rooms are not so well isolated, so you can hear people in the hall (not so nice in the 3 a clock in the morning). Breakfast, poor quality.
Location, Clean, pleasant staff All was good
the staff were so kind and they help us so much . The location is perfect . The wirless network was so good . the bathroom was so clean the breakfast was not good . the furneture was so old.
very kind staff and perfect location simple breakfast
The location The owner can be friendlier
Friendly personnel and atmosphere in this simple and neat bed&breakfast style hotel with a perfect location close to the skilifts
Polite service, clean room, very good key system. Room a bit cold. Extra blankets could be made available if required.
Lovely clean comfortable room with big bathroom; very friendly and cheerful staff; central position; very reasonable prices for Crans. The coffee could be improved on.