Crans-Montana Hotels

The staff were polite, friendly and efficient and we were relaxing in our room very quickly after arriving, a great relief after a long day of hiking. It was a clean and comfortable 3 star room. The hotel is attractive with nice lighting.

I didn't see the point of having expensive bottled water for sale in the room. With Swiss mountain water in the tap, surely someone would only pay 4 CHF for a little bottle of Henniez by mistake?

Comfortable rooms. Clean. Pleasant place to stay. Each room had three beds. Plenty of wardrobe space.

Free bus was good, but we couldn't follow the timetable easily. No vegetarian food option in the restaurant, but easy to find in the village. No security latch on the door to the room.

Comfortable mattress, good linen, well equipped bedrooms. Nicely refurbished in contemporary style, but with warmth.

Breakfast was continental, buffet style meal which was fine, but it would have been nice to have been offered proper coffee and hot milk instead of the drink coming from a push-button machine. But that was the only thing I think that could have been improved.

Hospitality and friendly staff

Nothing

The spa and the breakfast

The room was sprayed with a terrible smell/ parfum too, too much

The apartment was comfortable and having a kitchen was very useful with our two young children. The staff went out of their way to help and were very friendly. I would recommend this hotel to any one traveling to Crans-Montana.

Nice Shalet Hotel with friendly atmosphere. Helpful staff and friendly management. Cosy lobby bar and nice chimney. Very nice food.

The restaurant did not have the menu in English however the stuff was happy to assist with the translation.

Very nice staff, always there to help. Spacious and well maintained rooms with good view. Confortable beds. Excellent restaurant with chalet atmosphere providing delicious meals. Nice location. They have a useful shuttle bus to the ski lift. This hotel seems very well managed.

Helpful and friendly staff. Quiet location.

The room was very clean. very nice staff. breakfast buffet was very nice. the view is beautiful from the room. and the place is very quiet.

The bathroom could use some hooks to hang your clothes with and a curtain over the window. but this is very minor.

clean contemporary style and quiet

very bad internet service

maintenance at pool done at inappropriate time

Friendly atmosphere, and comfortable. Good location.

The spa area, position, restaurant

I think the breakfest was not so good.

Perfect atmosphere

I like their food in the resturant.

The location of the room. It was in the back side of hotel.

We had a great stay at Cran-Montana. It made it even more memorable staying at Splendide. Suzanne, Irene were great and extremely friendly and helpful. The Breakfast Room has a great Alps view. Very relaxing sitting in the balcony. We were there at the right time celebrating Swiss National days. The hotel invited the guests to a cocktail party and we thoroughly enjoyed the music and the view from the garden. Will definitely come back and stay at this wonderful hotel.

None

nice hotel athough a little dated the staff were excelent and very close to the ski lift

some strange rule about not baby buggies in the hotel but not a biggie

well-run small hotel with a good bistro and also a top-class restaurant, which might be a contender for a Michelin star.

It was a wonderfull experience located in the heart of the Swiss Alps. Very professional service, delivered with passion to the guests.

The staff were friendly and helpful at all times. As the hotel is quite small, there was a more personal feeling, and we also liked the imaginative, welcoming decor.

Apart from the wonderful location, there was nothing to like about our stay at this hotel. We were treated badly from start to finish and one wonders why this hotel merits the five star status that it claims to have

We paid for a "de luxe double room with mountain view" and were shown what can only be described as a cupboard overloking the carpark. For an extra SWFr 100 we were offered the chance to upgrade to a mediocre room with a queen sized bed even though I had specifically requested a king sized bed. This room did have a mountain view but the furnishings were very tired and outdated, as is indeed the entire hotel. The staff was uncooperative and disinterested in our indignation at being treated in this way. The Director of the hotel said that we had no recourse because we had used an internet booking service as opposed to booking directly with the hotel. As far as we are concerned this hotel is a disgrace to the Swiss tourist industry.

extremely good attention from owner/manager.willing to do anything to add to your comfort.

Great location and beautiful views from everywhere, comfortable rooms, good value

Yes. Staff was not prepared to deal with internet booking , therefore the same person gave me two different infos. First, everything seemed to be paid over the net with my credit card ,and when I payed the minibar , she said the bill was not paid so I have to trust her and made the payment again (or not) I will have to check on my next bill