Guest reviews
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All Reviews
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Overall Rating
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8.8 "Comfort level is high."9.7 "97% thought
rooms were spacious ." 9.0 "90% said thebeds were comfortable ." 10.0 "100% liked thebig bathroom ." -
8.8 "Location is great."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.5 "95%liked the proximity to shopping ." 9.2 "Easily accessible by car , said 92%." 10.0 "Business sites within easy reach , said 100%." 10.0 "City centre within easy reach , said 100%." -
8.6 "Great service."9.2 "92% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 8.8 "88% werehappy with the room service ." 8.5 "Lovely bar service , according to 85%." 7.9 "79% said theconcierge service was amazing ." -
8.4 "Pool is good."
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8.1 "Vibe was good."9.5 "95% said it was a
stylish hotel ." 9.4 "94%enjoyed the friendly atmosphere ." 10.0 "100% thought thehotel was luxurious ." -
6.2 "Breakfast is mediocre."
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5.0 "Internet is average."
Overall Rating
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9.0 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.4 "94%liked the proximity to shopping ." -
8.5 "Comfort level is high."8.9 "89% said the
beds were comfortable ." 9.6 "96% thoughtrooms were spacious ." -
8.4 "Great service."9.1 "91% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." -
8.3 "Pool is good."
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7.9 "Nice rooms."8.9 "89% said the
beds were comfortable ." 9.6 "96% thoughtrooms were spacious ." 7.6 "76% saidrooms were clean ." 7.6 "76%enjoyed the shower ."
Overall Rating
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8.9 "Comfort level is high."9.6 "96% thought
rooms were spacious ." 9.0 "90% said thebeds were comfortable ." -
8.7 "Location is great."
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8.5 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.1 "Vibe was good."9.5 "95%
enjoyed the friendly atmosphere ." 9.5 "95% said it was astylish hotel ." -
8.1 "Pool is good."
Overall Rating
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9.2 "Excellent wellness & sports facilities."9.4 "
top-notch fitness area , thought 94%." -
9.0 "Terrific location."
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8.8 "Comfort level is high."9.6 "96% thought
rooms were spacious ." 9.0 "90% said thebeds were comfortable ." -
8.7 "Pool is good."
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8.4 "Great service."9.1 "91% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." -
6.7 "Food is average."
Overall Rating
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9.0 "Terrific location."
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8.4 "Comfort level is high."9.6 "96% thought
rooms were spacious ." 9.0 "90% said thebeds were comfortable ." -
8.3 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.2 "Vibe was good."9.3 "93% said it was a
stylish hotel ." -
7.5 "Nice rooms."9.6 "96% thought
rooms were spacious ." 9.0 "90% said thebeds were comfortable ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
Updated room and fitness center Shampoo lotion bottles impossible to use. No instructions in room. Charged for incidentals ahead.
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10.0review from
The Adolphus has always been our special hotel. The remodeling that they have done is great.Our room was very spacious and clean. The service, room service and front desk, was impeccable. We love being downtown near restaurants. We had a very relaxing stay at The Adolphus and we will go there again.
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9.1review from
Bed sheets were a little dirty. Nothing disgusting, but could have been better
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10.0review from
This hotel is beautiful! Staff was very nice and helpful!
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6.0review from
Exterior and lobby have a classic vibe. Seemed understaffed in the evening. Front desk girl sounded stressed and overworked and was extremely unhelpful when we mentioned our breakfast order was not picked up the night before. She said it wasn't "her job"...never the words you want to hear as a guest.
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10.0review from
Great attention to detail and employees were amazing! The formal bar was under construction. The cowboy bar was not equal to the standard of the hotel.
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4.0review from
Valet service was excellent and rooms were spacious 2 of our five nights out room was not cleaned. The pool was closed for renovation and we were not aware of this when we made reservations.
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10.0review from
The beautiful historic lobby was a perfect first impression The room we stayed in was newly remodeled modern, comfortable, incredibly large with 2 king beds, beautiful, luxurious bathroom and great view of Dallas. We never used our car, everything was close enough to walk but , when we didn't walk, the hotel had a courtesy car with a very pleasant driver to take us to theme farmers market. The choice of restaurants in the hotel were very limited. The choices included a barbeque, cowboy theme, or the French Room, which was beautiful but not casual and comfortable. Very special occasion, dressy type atmosphere.
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9.7review from
I have to brag on Rachel at the front desk! She was such a joy and so accommodating. She had to go through a few hurdles to find our reservations but kept us informed and happy. We were there for a girlfriends birthday and decided to schedule a ghost tour with Kevin. He made it so memorable! Overall the staff was so welcoming and professional. The room we were checked into went above our expectations. Comfy bed, clean and crisp linens, full sized pillows, spacious, equipped with a phone charging station, mini fridge, keurig and a wonderful view of downtown. The price of parking! 4 stars on location since there seemed to be some construction work being done on the roadways. Made it a bit challenging to get in and out with a truck.
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2.0review from
I prepaid for a room and adolphus sold it. I had to spend the night at a friends place and my card was still charged. Now I have to deal with the refund.
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9.1review from
Big rooms. Beautiful shower. Comfy beds and pillows. Hard to find something bad to say. Overnight parking fees of $28 was a bit ridiculous. The area also gets a bit shady at night.
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9.7review from
The hotel is a grande dame of a bygone era in Texas and US history, and the room could not have been more comfortable. The location for anything in downtown Dallas is great, and it is an easy walk almost anywhere in the downtown vicinity. The room was spacious and large, and for a downtown hotel is very quiet. The bathroom fixtures could use updating.
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10.0review from
All was on point to my standards no complaints
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9.1review from
The hotel is very elegant. The location couldn't be any better, right in the heart of downtown. The service was phenomenal. We were greeted by at least 4 people while making our way to our room and were offered the car service every time we left the hotel. The room was surprisingly large, like a studio apartment almost. We enjoyed walking around the lobby and bar area reading about the history of the hotel. For the price, you can't get any better than this. The lighting in the room was very minimal. Two of the large lamps did not work so it was very dim. Also, beware of the in-room movie rental. I let my kids order one thinking it would be about $6-$7 and was shocked to see $21.99 on my bill. I could of bought them the movie for that price!
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7.7review from
Quiet, convenient to uptown/downtown/lower greenville/and deep ellum. Bed was comfortable. Staff was very freindly. Construction took away from atmosphere and luxury feel. Valet system was inefficient, long waits for car.
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3.4review from
Staff was very helpful and accomodating. The actual hotel itself is dilapidated. I know that it's historic, but general maintenance has clearly been neglected. There's no excuse for putting stained sheets on the bed. Moreover, the trashcan in the room hadn't been emptied from the previous occupants. Stains on the walls are plentiful, regardless of which room they put you in.The walls are also paper thin, so get comfortable eavesdropping on your neighbors and hearing everything that happens in the hallway.
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6.5review from
The lobby was magnificent....the room was dated and worn...though clean...good size...did not conform to the picture online..next time down I am going to the Fairmont. Reasonable breakfast or lunch...
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4.2review from
Nice enough place, room was great and very luxurious. They will charge $28 a night for parking and $10 per device per day for wifi. Also breakfast will run yoi $15 per person. When you're already paying 200+ for a hotel you'd expect to have some of these things included.
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5.6review from
Carpet was torn, furniture felt dated and dingy. Overall was very dated.
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7.3review from
I liked the lobby, with its huge plants and old-school charm. I liked the fact that they offer a ride of up to three miles (during certain times of day). I liked the giant comfy bed and the fact that they have 24 hour room service. I liked the large room I got. I didn't like the fact that I almost got mugged on the walk over from the bus station (there were no taxis in sight, but of course that's not the hotel's fault). I didn't like that when I got there, at 11:40 PM, nobody was at the front desk and it seemed like I had woken up the woman who eventually got me checked in. I didn't like how long it took for her to figure out my reservation existed, especially as I was exhausted after a long day of travel. I didn't like that the room service took almost an hour (I ordered the simplest thing), causing me to debate with myself whether I could make myself stay away to eat or whether I should just sleep and eat the cold food in the morning. It's got some old-world charm, but some updates would be nice (how about free wifi, and an easy way to turn on a light when you first walk in the room?)
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7.3review from
Downtown location. The lobby looks very classy. At $200 a night it was a very good price for a hotel that classy, even with $8.99 for a medium plastic bottle of water. Rooms really need updating The bed sheet was old and worn out. It had hair in it and was stained from the previous guest's stay. The bathroom is old and the tub looks like the ones in the cheap 70's apartments. The furniture in the room was really worn out and looked shabby. No bath robes, sandals, etc. like they have even in 3 star motels. For a hotel like that, all the above is really a shame. The hotel needs to be bought by another group and rejuvenated. No wonder it was only $200 a night.
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7.3review from
The room service was overpriced but superb! I had a great time at the Adolphus. They need to update the appliances/furniture/bathrooms/decor.
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10.0review from
The Adolphus has always been our special hotel. The remodeling that they have done is great.Our room was very spacious and clean. The service, room service and front desk, was impeccable. We love being downtown near restaurants. We had a very relaxing stay at The Adolphus and we will go there again.
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9.1review from
Bed sheets were a little dirty. Nothing disgusting, but could have been better
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10.0review from
This hotel is beautiful! Staff was very nice and helpful!
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10.0review from
Great attention to detail and employees were amazing! The formal bar was under construction. The cowboy bar was not equal to the standard of the hotel.
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10.0review from
The beautiful historic lobby was a perfect first impression The room we stayed in was newly remodeled modern, comfortable, incredibly large with 2 king beds, beautiful, luxurious bathroom and great view of Dallas. We never used our car, everything was close enough to walk but , when we didn't walk, the hotel had a courtesy car with a very pleasant driver to take us to theme farmers market. The choice of restaurants in the hotel were very limited. The choices included a barbeque, cowboy theme, or the French Room, which was beautiful but not casual and comfortable. Very special occasion, dressy type atmosphere.
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9.7review from
I have to brag on Rachel at the front desk! She was such a joy and so accommodating. She had to go through a few hurdles to find our reservations but kept us informed and happy. We were there for a girlfriends birthday and decided to schedule a ghost tour with Kevin. He made it so memorable! Overall the staff was so welcoming and professional. The room we were checked into went above our expectations. Comfy bed, clean and crisp linens, full sized pillows, spacious, equipped with a phone charging station, mini fridge, keurig and a wonderful view of downtown. The price of parking! 4 stars on location since there seemed to be some construction work being done on the roadways. Made it a bit challenging to get in and out with a truck.
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9.1review from
Big rooms. Beautiful shower. Comfy beds and pillows. Hard to find something bad to say. Overnight parking fees of $28 was a bit ridiculous. The area also gets a bit shady at night.
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9.7review from
The hotel is a grande dame of a bygone era in Texas and US history, and the room could not have been more comfortable. The location for anything in downtown Dallas is great, and it is an easy walk almost anywhere in the downtown vicinity. The room was spacious and large, and for a downtown hotel is very quiet. The bathroom fixtures could use updating.
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10.0review from
All was on point to my standards no complaints
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9.1review from
The hotel is very elegant. The location couldn't be any better, right in the heart of downtown. The service was phenomenal. We were greeted by at least 4 people while making our way to our room and were offered the car service every time we left the hotel. The room was surprisingly large, like a studio apartment almost. We enjoyed walking around the lobby and bar area reading about the history of the hotel. For the price, you can't get any better than this. The lighting in the room was very minimal. Two of the large lamps did not work so it was very dim. Also, beware of the in-room movie rental. I let my kids order one thinking it would be about $6-$7 and was shocked to see $21.99 on my bill. I could of bought them the movie for that price!
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7.4review from
Updated room and fitness center Shampoo lotion bottles impossible to use. No instructions in room. Charged for incidentals ahead.
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7.7review from
Quiet, convenient to uptown/downtown/lower greenville/and deep ellum. Bed was comfortable. Staff was very freindly. Construction took away from atmosphere and luxury feel. Valet system was inefficient, long waits for car.
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7.3review from
I liked the lobby, with its huge plants and old-school charm. I liked the fact that they offer a ride of up to three miles (during certain times of day). I liked the giant comfy bed and the fact that they have 24 hour room service. I liked the large room I got. I didn't like the fact that I almost got mugged on the walk over from the bus station (there were no taxis in sight, but of course that's not the hotel's fault). I didn't like that when I got there, at 11:40 PM, nobody was at the front desk and it seemed like I had woken up the woman who eventually got me checked in. I didn't like how long it took for her to figure out my reservation existed, especially as I was exhausted after a long day of travel. I didn't like that the room service took almost an hour (I ordered the simplest thing), causing me to debate with myself whether I could make myself stay away to eat or whether I should just sleep and eat the cold food in the morning. It's got some old-world charm, but some updates would be nice (how about free wifi, and an easy way to turn on a light when you first walk in the room?)
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7.3review from
Downtown location. The lobby looks very classy. At $200 a night it was a very good price for a hotel that classy, even with $8.99 for a medium plastic bottle of water. Rooms really need updating The bed sheet was old and worn out. It had hair in it and was stained from the previous guest's stay. The bathroom is old and the tub looks like the ones in the cheap 70's apartments. The furniture in the room was really worn out and looked shabby. No bath robes, sandals, etc. like they have even in 3 star motels. For a hotel like that, all the above is really a shame. The hotel needs to be bought by another group and rejuvenated. No wonder it was only $200 a night.
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7.3review from
The room service was overpriced but superb! I had a great time at the Adolphus. They need to update the appliances/furniture/bathrooms/decor.
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6.0review from
Exterior and lobby have a classic vibe. Seemed understaffed in the evening. Front desk girl sounded stressed and overworked and was extremely unhelpful when we mentioned our breakfast order was not picked up the night before. She said it wasn't "her job"...never the words you want to hear as a guest.
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4.0review from
Valet service was excellent and rooms were spacious 2 of our five nights out room was not cleaned. The pool was closed for renovation and we were not aware of this when we made reservations.
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2.0review from
I prepaid for a room and adolphus sold it. I had to spend the night at a friends place and my card was still charged. Now I have to deal with the refund.
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3.4review from
Staff was very helpful and accomodating. The actual hotel itself is dilapidated. I know that it's historic, but general maintenance has clearly been neglected. There's no excuse for putting stained sheets on the bed. Moreover, the trashcan in the room hadn't been emptied from the previous occupants. Stains on the walls are plentiful, regardless of which room they put you in.The walls are also paper thin, so get comfortable eavesdropping on your neighbors and hearing everything that happens in the hallway.
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6.5review from
The lobby was magnificent....the room was dated and worn...though clean...good size...did not conform to the picture online..next time down I am going to the Fairmont. Reasonable breakfast or lunch...
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4.2review from
Nice enough place, room was great and very luxurious. They will charge $28 a night for parking and $10 per device per day for wifi. Also breakfast will run yoi $15 per person. When you're already paying 200+ for a hotel you'd expect to have some of these things included.
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5.6review from
Carpet was torn, furniture felt dated and dingy. Overall was very dated.
