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Location Restaurant service was terrible!!
the shower, the rooms were small
Front desk staff are great. I don't know if they were all on their 12th cup of coffee or if they're just all walking Prozacs, but everyone was delightful. Helpful as well. Rooms are well laid out and designed. Clean. Comfortable beds and good sheets. There was this rather loud machine-like noise coming from upstairs. It didn't sound like the neighbors. More like the ventilation or something. I checked the third floor and it's just more rooms. A family of ice machines above us? An obnoxious ghost from a murder involving an ice machine some years ago before this hotel? Knowing how people can be on the internet, let me follow up with the following-- I'm kidding.
No complaints. Accommodated all of our requests. Would stay here again.
Friendly staff, clean, nice pool , big shower Eco designer's bad dream. Tree stump coffee table in room to match wood grain tile, cast iron squiireels hanging from dining room hall. Besides having a radio tower directly opposite the rear rooms of the hotel, the bathroom noise was incredible. Jet flush toilet, bathroom fan to wake the dead and bathroom barn door on metal track . What were they thinking? Fire alarm at 4:12 am, no robes in room, chipped water glass, clock radio alarm went off at 5:30 we did not set. Waited for 20 minutes at breakfast to be told that they could not soft boil an egg, so we cancelled breakfast and left.
Great facility, good location. Sweet shower! Nice towels. Coffee maker and fridge in room. Comfortable beds. nothing off hand
Overall I really liked the concept of the hotel. My room was comfortable and well designed. The lobby, pool area, and touches like the mats by the elevator were nice. Staff was very helpful and kind when I complained about the pool issues, the manager of the restaurant let me know that they're going to hire a pool attendant. This hotel is a distance from the beach and on a very busy road so I feel like the people including myself book it because of the pool area which has a great design and an area to eat outside and enjoy the sun. There were clear rules around the pool, no kids under 14 in the hot tub, no children not potty trained in the pool, no jumping or diving from the sides of the pool. No employee of the hotel or restaurant was enforcing these rules when I was there for a 2 day getaway from my home in San Francisco. I witnessed a baby in a diaper in the heated pool, there were children under 14, under 5 years old and babies, with their parents in the hot tub, and adults and children dive bombing the pool so I was getting splashed with water when I was trying to relax. This hotel is in the Marriott chain, Marriott knows what's safe and posted all of the rules, the hotel needs to enforce them so everyone, people with kids and without, can enjoy their stay.
Great location, convenient to downtown, it's been relatively recently refurbished and is easy on the eye. Little noisy, could clearly hear the people in adjacent rooms. They weren't noisy people, weren't partying or a nuisance, but you could clearly hear them talk, cough.
The hotel staff gave our party of 150 people 5 star service, the food created for the buffet was excellent, valet service for our guests was a wonderful touch, the ballroom was spacious with tasteful decor, and our private room was clean and well designed. Above all our event planner was knowledgeable and accommodating! I can't come up with a negative comment.
Parking situation was odd. Lot was under construction and hard to understand how to enter the hotel. Don't think that there should have been a charge for self parking.
The staff is actually warm and welcoming, not just cold or professional. The rooms are smart and clean and the beds are unusually comfortable. The decor and cleanliness of the pool area is refreshing; the bar attached to the pool deck is a very nice touch. The jets in the spa were weak to non-existent. I am a "spa snob" though, so my judgment may be overstated. I have a bad back, so I always look for places with a spa. I am, nevertheless, glad that the Paradox had a spa: the water was hot and the water was clean. For that, I am grateful. However, without working jets, I have to give the Paradox less than a perfect rating. Please excuse my snobbery.
Overall this is a good hotel with very nice staff. What I expect from a Marriott. Everything was clean and there was tons of parking for self park. Our room was spacious and the hotel was quite. The pool looked very popular for families and the restaurant always had people in it- but we didn't visit either. Not sure why they charge you to self park @ $10 a night.
Great location - quick walk to the water. Staff was great - friendly at check-in, brought us a crib for the little one. Pool and breakfast included. Obviously not a 5-star resort, but I would definitely go back for a nice, convenient place to stay in Santa Cruz
The beds were very clean and comfortable. The vending machines were broken.. The parking lot was full on a Monday night and the spaces are so small every car was double parked ( very frustrating). I especially didn't like how the hotel sat on a busy street corner. The pool area also closed very early, 9pm which seemed strange for a vacation town..
The location is fantastic, close to the beach and downtown. Love that they have bicycle rentals now. The staff is great, very friendly and professional. The pool is nice and clean. We stayed here 2 years ago and it seems to have gone downhill since then. The furniture was beat up, the linens soiled. It was a busy weekend in Santa Cruz and the rates were very high as well.
Convenience to the shore/boardwalk and wharf at Santa Cruz. Quiet, neat room with a comfy bed! Breakfast looked pretty bad with various machines for warming up packaged muffins, bad coffee or packaged waffles.
Only several minutes walk to the beach! The location is convenient and close to everything. We booked the king room with jetted tub. The room was very clean, I thought the layout was a bit odd but we managed and it actually worked out great! The bed was super comfortable! I'm sad we couldn't stay longer because the rain started to come in and we wanted to make it back home before the storm came. The pool area from where I could see on the third floor looked decent. Each floor had ice and vending machines which was awesome! I wasn't hungry so we didn't look at the breakfast options and I'm bummed I didn't. The staff were pleasant. Overall, we'd definitely come back! Well worth the money! The jetted tub were a little outdated but it was huge!
The room was spacious for one or two adults, furniture & deco were pleading & not garish. The bed was comfortable - no soreness & refreshed in the morning. The bathroom's great - double shower & a separate vanity station so 2 can easily share & get ready simultaneously. The office & housekeeping staff were very nice, informative & accomodating. My son is ending is undergrad time at UCSC & I'm sure that I'll be staying here again this summer as we transition him to his next academic pursuit. Parking spaces are too small - some are just silly access-wise. Also, access to the hotel is right on a roundabout. This is a pain in the ass & will confuse your GPS app :( More of a city problem (everybody hates the roundabouts) than a hotel problem but be aware.
I had a great time in my visit to ocean pacific lodge the room was great the location is excellent the breakfast was filling and delicious No smoking rooms or designated smoking areas.
Staff was excellent; very nice and helpful. Location was convenient. Room was clean. There was a $20 charge for the rollaway bed, and $25 charge for a late checkout (12 - 3PM). Bed was a little uncomfortable.
Close to the beach. Two wall plus didn't work. Strong smell of cleaning products. We had to air out the room. Asked for a quiet room but room was facing pool. Maid came in without us having a chance to respond to her one knock.
Our accommodations were excellent. Since we were staying 6 nights I thought we should have received a cheaper rate for Saturday night.
Beds Kind of hard to get around the work being done-need maps!
The hot breakfast was decent. First room had a extremely noisy refrigerator and a screaming baby next door. Front desk said I could unplug the fridge, but I couldn't. I needed the fridge for medicine. I was then offered ear plugs. Really earplugs? I have never heard of such a thing. Bed was too soft elevator setup was ridiculous. One elevator will take you part way up and then you have to walk down two corridors to get to the second elevator to get to the higher floors.
Friendly staff. Great food at the restaurant. Lively bar area. Bed was very comfortable. The room was clean and neat. Light and exhaust in bathroom were not working the first night of stay. It took two visits to front desk the next day to have it fixed.
Location was good for our drive up the coast. Nice woodland view location, good meals and a great breakfast. Service was poor
The hotel is away from the town in a quiet location with good facilities including outdoor heated swimming pool and plenty of free parking.
Nice and clean..pool was open in warm at the end of October. Breakfast didn't start until 7am, may have been because it was a Sat? Also, the coffee in the lobby wasn't out until 7. Needed it after flying in from NY. Very minor complaints.
The rooms are quiet, good-sized, and have light blocking curtains.
The hotel itself is very pretty. Love that the windows in the rooms open all the way! Service, especially in the bar and rrestaurant were very slow and not attentive. We had one meal that was good with great service but the other two, especially breakfast were extremely slow. We weren't asked if we would like a drink even!
The house staff was very good; the rooms, bed, pillows were very comfortable.
Yes. The ice machine was very loud outside of our room. I specifically asked for a quiet room.
Free Parking in secure lot Room was too small for two people, no closet, no wifi when I checked in, no phone to call desk clerk (who wasn't on site) about issues. No elevator ( I have a mobility problem). Clerk answered my complaints with an attitude. I would not stay here again.
Staff was friendly and the room was great. I will stay there again when I go to Santa Cruz I had trouble connecting to the internet.
The location and friendly service. Great experience. Will return in the future.
The location and landscaping was really nice. The flowers around the property were really beautiful. The fitness center and nature walks are pleasant. The pool and cabanas were also pleasant for lounging. The reception area was tastefully arranged. The free coffee and tea in the gym lounge was also great. The interior decor of the room left much to be desired. The room felt dark and depressing, and the decor was really hideous and not welcoming. The signage around the property was also poor, so when I had a guest come to visit me, it took several minutes of providing directions before my guest was able to find my room. A basic sign saying "Rooms 700-1000 --->" would be incredibly helpful on such a large and sprawling property. The coffee provided in the Sunset restaurant was dreadful - the acrid, burnt taste could not be masked even with generous amounts of cream and sugar. Please fix this!
The Chaminade setting is fabulous. It is nestled in the mountains that overlook forest and the beautiful Monterey Bay. There are patios with tables that overlook these views. The breakfast buffet was a good value ($15-18) for the selections offered, especially considering the dining area overlooked both forest and ocean. There was an additional $25 per night resort fee required at check in, in addition to the price I paid through Kayak. I thought the resort fee was included in the listed Kayak price. Also, the rooms are basic, with no safe, microwave, or mini fridge.
The rooms were out dated and you could hear everything from the rooms next to you to the rooms above you...honestly a super 8 motel probably has better sound proofing...The food was over priced and the pool was so dirty. I would never stay at this hotel again even if it was free.
Very pretty and peaceful setting. The staff is very professional and attentive. The location is perfect for my purpose, which was family business and staying out of the beach/resort fray closer to the water. No in-room coffee. You have to slog up to the separate building where the registration desk is located to get it. Form doesn't follow function with the new décor. Bedside lights shine straight into the face and aren't adjustable. The faux abacus headboard isn't comfortable to lean against. The look was probably a good idea on paper, but that's pretty much where it stops.
The staff was guest and helpful, the property and facilities were nice. They upgraded us upon arrival. It was quite, peaceful and beautiful even with a wedding and other events happening. The only thing that lacked was the ability to get ice in the building, it would have been nice to have a microwave, and there wasn't a guest book that told about all of the amenities and where to access them.
Awesome Value, Fair Price, Friendly Staff, Great included breakfast in the morning, they weren't too pushy at checkout time, the beds and pillows were soooo comfy I didn't want to leave. Rooms were nice and very clean, easily the nicest comfort inn I have ever stayed at. DirecTV cable boxes in each room. I enjoyed everything about this stay
The room was overall clean.
Clean room friendly personnel quiet good breakfast comfortable beds fan makes noise small pool small breakfast area
We hadn't been to Santa Cruz in so long and just wanted a nice place to relax and we found that ! It was a bit noisy at times but loved it there. Room was so nice ! Nicely decorated. Clean and beds comfortable ! We had been there before with granddaughters many years ago and so there was many good memories ! Price was good and breakfast outstanding !! Staff was very friendly and helpful when we didn't know how to do the AC. I would defiantly go again. !! The only thing that I wished I could have run the AC (keeping it on ) for white noise cause husband snores. lol but that's not your fault !!
Loved it. The staff was extra friendly and very helpful.
The desk clerk, Brandy, gave us quick, effective help when we were having trouble making the reservation online. When we stayed at the motel, we found that kind of friendly help always available, and the beds exceedingly comfortable. The free breakfast was very extensive and well managed. Nothing
We were here for a wedding, we had 5 rooms in this hotel alone. Two were really nice. Two of the rooms were large. The handicap room was awesome, plenty of space for grandpa to get around. Online prices were great. Pool was warm and clean. I would stay here again, but recommended booking online to avoid dealing with the staff. Overall was a decent place compared to others that I have stayed in, in Santa Cruz. Staff was unfriendly, the woman was better than the man however. the man kept interrupting the woman while she was helping us. When we needed an extra night on one room, they wouldn't match internet pricing for same room. When booked online, it let me add a rollaway bed to my room, but when I got there it was an additional $35 charge. One of our rooms had hair in the shower, and algae growing in it.
This place was clean, the beds were comfortable and the shower was hot! The hotel isn't much to look at from the outside but it was nicer than a motel 6 inside. The breakfast was lame but what do you expect for the price. There is an amazing bakery like two blocks away called Emma's good eats or something like that. The staff was a little irritated that we showed up late but other than that they were great.
Good beds. Bath room sink did not drain, couldn't use.
Close to beach and pier Breakfast, beds & towels
Location, close to where family was staying at the Beach Inn. Tight parking, old dated rooms, limited tv channels, & no espn, small bathroom, shower, toilet.
Close to boardwalk and beach
So close to Santa Cruz. Also near food which is a plus. Quiet and relaxing and you get the HBO channel! reasonable price also. Provides a mini fridge and that's awesome. Towels are too small
there was a microwave and a fridge. i loved that the place was very clean and the amenities were wonderful. i will gladly stay at this inn again.
On a family trip down to Southern California we were looking for a inexpensive motel to stay one night in. We found that in this motel. It looks a little rough on the outside but we were pleasantly surprised by how clean our room was. The room looked to be recently refurbished. The staff was friendly and helpful. The complimentary breakfast was simple, but good. If you're looking for a cheap room for a night of just passing through town, then this is perfect. The only downside to this motel was that our neighbors were coming and going all night. Luckily my kids are sound sleepers. Our bathtub was missing a drain plug. I was hoping to give my daughter a bath. When I called the front desk the man didn't seem too worried. He said he would bring one, but never showed. Also the beds were pretty firm, but for the price it overall was good.
The room was nice and turn down service was prompt and tidy.
Free breakfast Baby cockroach and ants inside room... YUCK!
Walkable to Cannery District. Free breakfast All rooms face an open atrium, may be noisy at times.
Clean and lots of room. Very friendly and helpful staff. Good breakfast
Suite with sofabed great for families. Staff incredibly friendly. Fridge and microwave in room. Free wifi. Breakfast is a step above continental.
Needs more parking. Too many rooms and not enough b places to park. On the plus side...Buffet was great! Rooms were clean and cozy and it was relatively peaceful and quiet.
Large and comfortable rooms. Well maintained facilities. Good value for the money. True, reserved one year in advance for commencement at UCSC. BW SC is a bit dated and free parking spaces are narrow but not a big deal.
Like the breakfast areas, the seating area outside of the room. Couldn't connect my HDMI to tv. Locked down.
Close to beach, boardwalk, and downtown. Weird room layout, unfriendly staff, no pool - jacuzzi only, breakfast was chaos.no tub in double room to bathe children.
The sana was my favorite part. The room was clean. The young lady who checked us in was very sweet. When we arrived they informed us that all the fireplaces in the rooms don't work since they aren't up to code. That was a little upsetting. Then I took the elevator up to my room and noticed the inspection permit was expired. They need to work on spending money where they need it instead of making a massive pot of eggs and 500 strips of bacon every morning
My boyfriend and I work long hours, so when we are on vacation, we like to sleep in late. We asked for a noon check-out at the front desk when we arrived, and the manager assured us that we would not be disturbed. We put the "Do Not Disturb" sign on our door also, but housekeeping ignored the sign and loudly knocked on our door in the morning, waking us up. Then, a few minutes after 12, when we were still getting ready to leave, a staff member came to knock on our door. We told him we were still getting ready and just needed a few more minutes. About 10 minutes later, he came and knocked again. But this time he didn't even wait for us to answer, he simply barged into our room. It was 12:30, only half an hour past our checkout time, and we were being harassed on that level. We have been a little late checking out of many hotels, and we have never been treated like that before. The manager, Maria, did not apologize for his behavior or tell us that she would talk to him, she simply justified it by saying he had to check on the "safety" of the room and threatening us with a $40 late fee. She was totally unprofessional and it's clear that she encourages her staff to harass guests. We will never be back.
Waffle makers with whip cream, choc. chips and sprinkles made the breakfast a real treat for our 8 yr-old.
Lots of close businesses.... Clean A bit hard to find on my gps.
It was close to the beach/boardwalk. Rooms needed to upgraded. New coat of paint. New carpet. New drapes. New pillows (almost thin as paper). Office should be open 24 hours.
We hated everything , so dirty and nasty... Left at 530 in the morning to head home. Everything !!! Horrible!!
The price. The location. The staff were hard to find unless they needed to complain to their guests about something. Very unaccomidating to simple needs such as a working ice machine.
There was an indoor pool and very it was very close to the Beach Boardwalk. The room was quite dirty (stains on the bathroom floor and the carpet had a weird smell). There was no airconditioning in the room, and this was not mentioned in the website or by the hotel staff upon check-in. We had to keep the windows open the whole night and the noise from outside kept us up.
not much no ac ,not much hot water , no fridge, not responsive to fix things.
Room disgusting, heard another patron complain about bed bugs. Property was filthy. Breakfast was cereal and donut.
The price was good but you get what you pay for. The whole place needs to be rentivated.
The only two things I personally liked about this hotel was its closeness to the beach and boardwalk area and that it was fairly comfortable and quiet What made this an overall negative experience was the fact that I spent 160.00$ for a night in a hotel that was worth 70.00$ tops
The Travelodge was only a few blocks from the Beach and Boardwalk. W/o air conditioning nor a fan, I was surprised that I had to walk to the opposite end of the property to borrow a small fan to get a little relief. Bed was hard and the pillows too small/thin. Staff did not address noisy "Partiers" outside outside their rooms past midnight until two guests complained. The low price appears to have attracted rowdy young folks drinking & smoking Pot etc. as well as families and law-abiding, respectful folks
The location was excellent and the sheets were clean. The lady at the office was very nice and I enjoyed talking with her. Not clean. The adjoining room was scary. We ended up moving the mattress to the main room. The toilet did not work. The carpet was old and ripped up. The walls needed painting.
Very clean and quiet. Nice. Nothing.
The rate cane dramatically vary in this town and at this hotel. When the rate is good we always stay here, it has the best amenities, nothing too fancy, but super nice, comfortable, tasty breakfast with lots of options. Feels more like home. Nothing. This place is always great.
Good location Noisy.
Continental Breakfast had a lot of options and it was only a short drive from the hotel to sunset beach! Hot tub was closed for repair :( Only one elevator brought some wait time in the morning.
Safe parking, great breakfast!
It was convenient Breakfast is mediocre and charged for parking.
The receptionist was really nice and had our room cleaned ASAP because we got to Santa Cruz early. The room was really nice and big and so was the bathroom. Some worker knocked on the door at 8am to drop the bill under the door, maybe the cleaning lady? But we had to do not disturb note on the door and thought it was kind of obnoxious.
Very good location nothing in special
Location--close to beach Room needs renovating. There are two big holes in the tile around the lavatory.
I loved the closeness to the beach boardwalk and the down town area is so close Seemed like it was a more of a permanent residence for some guests we had to switch rooms because they were being really loud and obnoxious and there was supposed to be no smoking and they all were smoking outside our room. Seemed to be in more of a "upcoming" neighborhood. There was someone with a yappy dog that wouldn't shut up all night. You had to pay for parking per night and then there was never any parking when you got there! And best of yet the owners didn't seem to even care! i would have paid more for something better not a good deal at all.
Great location near the beach, quiet, nice pool and garden area, comfortable and clean.
Internet access, location, parking Price could have been a bit lower
I like to location from the beach and the hotel sersvice was great. I would stay at the hotel again and tell my friends about the hotel too.
Great location, easy to walk everywhere in Santa Cruz: the boardwalk, beach, cliff drive, downtown. The rest of the crowd staying there was a bit rowdy (it was Halloween weekend). At least we had a very quiet room tucked away in the back.
Fine basic hotel. We had a room overlooking small pool (no hot tub). Continental breakfast was basic but nice. Free parking a plus, but not a great great part of town. A little on the "seamy" side, it felt like, but that's the budget category, I guess.
Somewhat friendly , we went to a concert at the catalyst and it was perfect in walking distance and to the boardwalk. Perfect if you staying for a night. The floors were filthy, my socks were black. The parking fees and other fees added on at time of check-in that weren't mentioned at the time of booking, I was not pleased about.
TV and internet didn't work.
Clean rooms with a flat screen T.V. HBO and WIFI. The walls were paper thin
CLOSE TO WHARF AND BOARDWALK. BATHROOM DRAINS WERE PLUGGED. THE ROOM IS OUT DATED FOR THE PRICE. MOLD IN THE BATHROOM AND THE WALLS LOOK DIRTY. THEY CHARGED A PARKING FEE OF $10. DON'T UNDERSTAND WHY YOU WOULD HAVE TO PAY A PARKING FEE WHEN YOUR A PAYING GUEST OF THE HOTEL.
It is barely a hop,skip, and jump from the wharf and beach. The staff was friendly and helpful. Next to an awesome pizza place. Clean, affordable and furniture was modern and new. Saved money by using the in room mini fridge and microwave for food. Fancy new door locks made the rooms feel very safe. The water color art in the room was terrible, so not my style No hairdryer in the room, though I am sure I could have gotten one if I had asked. But I brought my own. No in-room coffee, so I could only get my java fix at the continental breakfast.
Staff was very friendly. Room had a comfy bed with 4 pillows, small but very clean bathroom, nice TV and a fridge and microwave. The room was very clean and smelled great. There were a few stains on the chair and bed skirt. Location was a bit farther from the boardwalk than I though but that was my lack of knowledge about Santa Cruz. Still definitely in walking distance just up a hill and around a corner a bit.
It is hard to park your car. But better than no place to park.
Kindness and smile of the lady at the front desk The TV remote complicated and not user friendly. Hard to turn on and off or find right channels.
Location location location!! The pillows were flat and uncomfy.
The location is great! Just one block from the wharf and the beach. Parking available at the hotel so no need to pay for parking at the beach. The parking lot of the hotel is on a steep hill. The hotel was older, but the bathrooms had newer tile.
The staff were pleasant and welcoming, which I find most critical to feeling comfortable. The bathroom felt very much enclosed with no window or mirror, which detracted from the room somewhat.
Quick walk to pier and boardwalk! Quiet hotel, super friendly front desk. We would stay again.
the location and parking a little overpriced for what you received...however, it was the July 4th weekend
I liked how close it was to the wharf and the cliff There was no beach view.
The location was great! Just a short walk to the beach and the wharf.
I loved that there was a breakfast bar. And the beach is right out the door. The bed was comfy, but the pillows were not . And the rooms could be a bit more modern. But overall I would definitely stay there again. The staff was super nice, and always helpful with us. The pictures in the rooms were of flowers, they should be ocean pics. The pillows in our room in were lumpy.
Great Location. Nice staff. Clean rooms. Bed was a bit worn
This place was very close to the boardwalk and liked that it was so easy to find. Very clean and bill at the front desk was very friendly the breakfast was ok. This place was affordable considering we stayed during a week day I would definitely stay again. Limited parking in the garage but it was free parking.
Location, parking and price. Love it all !!!!!
Across from the beach. Continental breakfast. The Inn was dirty and not kept up. The pillows where misshapen from age, I slep with a shirt over it so my face was not on it. It was across from the beach. I feel the cost of the Inn I paid for parking.Because that was all that was worth talking about. I will not stay there again.Lucky we did not stay long.
I like my bed to be firm and the one I had perfect. The location is the winner especially if you have children and you want to be close to the beach Boardwalk! The room was just basic and a little small but did the job. I would stay again just for the location alone. Breakfast was minimal, room was a little to bright at night, noise from streets,
Basic amenities. Good price. Great location. Internet was terrible.
Room was clean,,,big plus to the renovations...clean pool...security is good,,,half mile walk from Boardwalk, walked back at 2230 had no problems with locals, actually no one was out. Great location to drive to other places . We would stay again 2-3 days no problem, continental breakfast is minimal, but there is a coffee shop next door .Hey if you really want a good meal there are plenty of good eat's close by.
Nothing The clerks attitude was crappy the room looked terrible and ran down
Location Not very clean
Great deal for the price. It wasn't fancy but it was very clean. It was c It was a short drive to everything but you had to drive.
Nothing Everything it was terrible didnt leave only because we had no where else to go
it worked for a 1 day trip and work related stay. Wouldn't stay with there with family. Didn't seem family friendly. There wasn't anything around the area to entertain children. And after dark it really didn't scene safe in the area.
Bed was comfortable price Priced high for what it is.
Nothing. Front desk people treat you like the crack addicts that would frequent this joint. The service was bad. Parking lot is full of crackheads.
This was the only place that answered their phone to book a room in the middle of the night. We checked 5-8 other hotels to see if we can get a room but no luck. They customer service was good and near The Catalyst club so we liked that. This place was ok the only thing I really didn't like was that the cleanliness wasn't a priority and that was with the room being cleaned. If you are only going to stay a night or two it's a good place.
There was a giant hole in the sheer curtain so we had to close the thick curtains to have any privacy at all. Also, when we asked for a later checkout - noon instead of 11am - we were charged an additional $20. It seemed more like a shake-down than a fee for a service. I'll be looking for a different hotel for my next trip to Santa Cruz.
Like how the bed was big. Bathroom was very nice looking. Like how it was very secure. It was small. My view was a Cament wall...but other then that. It was alright experience
Helpful, flexible staff A little dirty, some rooms were a little ragged, you get what you pay for
location Bartender in restaurant acted like he didn't want our business; happy hour at bar did not apply to pool area
From the valet service with luggage assistance and parking, this was a superior hotel. The staff was knowledgeable and friendly. The ocean and beach view from the room was lovely, the rooms clean and bright, with the decor giving them a spa feel. The beds were comfortable and the shower had plenty of water pressure. Although we didn't eat there for every meal, given that there were several excellent restaurants in town, the hotel restaurant was elegant, providing good selection and prices for all meals, breakfast, lunch and dinner, and service was superior. This hotel is luxurious, and providing that one can afford it, I would consider it a destination hotel for Santa Cruz. We will definitely return to the Dream Inn on our next visit!
Quickness of check-in. Addressed by name was nice. Staff was excellent. None really.
Our Anniversary, very enjoyable. Still watching the charge to my credit card, it was submitted at full price. Still waiting to see if it gets to the price I agreed to (219.00 vs. 340.00)
Awesome view of SC Beach and Boardwalk...right on the beach.
Location a little pricey
Great cusomer service. The room was super nice. Pictures did not do it justice.
We loved the design of the seventh floor, the view above the wharf, although it rained all day, the quiet place out of season. We didn't like the old fashioned air conditioner system, very very noisy.
We liked very much , and everything was graet. We suggest to have braekfast buffet all day.
Very spacious room and comfortable beds. Convinient room location. Close to freway. Great staff. The continental breakfast can be a little fresh.
Overall very nice hotel in a good location. The breakfast room was great with a decent selection of items. When my wife and I first walked into our room it smelled like stale cleaning products, we assumed the room had been cleaned the day before but since the window was closed it did not air the room out. Once we turned the A/C on it was significantly better. Also our mattress had a rather large dip in the middle of it which caused a little difficult sleeping And the pillows where very small and flat.
Alan, the manager, was very helpful. He kindly upgraded us to a jacuzzi room, which was wonderful. The room was smallish but had all the necessary items for a comfortable stay. The room was clean, and housekeeping promptly cleaned when we went out. The king bed was very comfortable. The room could use a few more electrical outlets devoted to computers. And breakfast was pretty minimal. But, the price was attractive enough to make it very easy for us to happily go out to Emily's coffee shop and bakery for breakfast rather than rely on Costco sugary cereals or sweet rolls.
staff was very friendly
The manager/owner was very pleasant and the continental breakfast was definitely a plus Needs to be upgraded - bathrooms especially, they said they are starting renovations soon
Location was convenient but thought it was overpriced given the lower overall quality of the rooms. Nothing bad but nothing great either.
Conveniently located Room needed work. Chrome fixtures badly rusted. Jacuzzi tub seemed dirty.
Should have stated an age policy when booking the room
Just your neighbors! If facing your motel, from Ocean St., the neighbors on your left.
Comfort and very quite! Location, but still accessable
good hotel ,good brekfast,good room
The hotel was clean and well kept. The breakfast was excellent. The area seems a little unsafe.
Very pleasant, privacy, quite, nice staff
Friendly staff, home baked cookies, clean room with fireplace, DVD player, Eco-green, close to downtown and beach. They called ahead with instructions in case of late check-in after 8pm. Attendant picked up call after hours and offered assistance, overall great service. "Patio", which is a little table and chairs in the walkway in front of each room, and a bigger lounge area in the courtyard with fire pit was nice. Windows didn't lock. That was uncomfortable given proximity to downtown and SCs many shady characters roaming it, but the building itself is locked with keyed entry. Some wear and tear to the room, like a few large scuffs on the walls and cleaning wear marks on bath furnishings.. Cute and clean place but inside room and outside building just wasn't as polished as it appears in booking pictures. Easy fixes the hotel should invest in to polish it up for their price range. Limited parking, but parking spots become available at dinner time.
THe hotel was over-priced. There is no mention on the web page that the hotel is unattended both during the day and in the evening. I would never have stayed in the hotel if I was aware that a hotel charging excessive rates had no reception.
Cery nice but parking was limited Parking
This hotel is by no means a luxury hotel...however, I have stayed in room 119 twice and I love it. The bathroom is small but updated, same with the room. The linens were nice (though the beds could use a heavier blanket added). The complimentary bathroom supplies were of good quality and a nice touch. The location is great and it's decently quiet (though you can hear the footsteps of the person above you). I had called the hotel at 11am the day of my reservation; I requested room #119 and asked what was the earliest check-in time for that room. I was told that it should be ready by 12pm since it was empty, but it may take until 1:30pm at the latest. I told the girl on the phone that I would be arriving at around 1:30pm. I arrived to check-in at 2pm, my room was NOT ready and when I asked when it would be ready the rude and sloppy looking front desk girl turned around and spoke with some women that were sitting down in the breakfast dinning area. She then turned around and told me it would be ready at a little after 3pm; the ladies that had been sitting down got up and headed to clean my room... As I explained to her that I had called at 11am and was told it would be ready earlier, I had made an appointment around the time frame she had given me over the phone. She offered no apologies and gave me attitude when I request to go ahead and check-in so when I came back from my appointment that I could just go straight to the room. This is the 2nd time that I have stayed in this hotel...check-out time is at 12pm...and even if you ask the front desk for a wake-up call at 11:30am house-keeping will come and wake you up at 10am by knocking on your door. OR they won't even knock, but instead just open the door and walk in when you are in bed!!!!!! This happened to me this last time, she apologized but still to be woken up hours before you need to, and having some stranger barge into the room were you are sleeping make is mortifying!!!!!!!!!!!!!!!!!!!! WTF?! It is clear customer service training doesn't happen at this hotel...and unfortunately do to the rude front desk and the house-keeping barging in whenever they feel like it, I don't think I'll be back....which sucks, because I have to rent a room in SC about once a week and I like the cleanliness, location, price, and overall look of the room.
The location was great. Less than 10min walking distance to the beach and downtown area. Everything was clean: sheets, bathroom, floor etc. The room was way better than I expected. It was a little small, but it was just my boyfriend and I so it was perfect. I definitely would come back Check in is at 3. We got there 3:30 and the room still wasn't ready so the woman told us about 30min, so we just walked to get some beer. Come back 30min later, I asked if the room was ready and she said 10 more minutes. We're a patient couple so it was whatever, but I can see where that could be aggravating.