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The only thing I liked was that I was able to cancel one day of my stay. The room smelled like 30-year-old smoke. Very old (1970s), very warm. The bedspreads had cigarette burn holes in them. I am not a snob, but the $107.00 (tax and fees included) did not seem like the correct cost for the type of room they offered.
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
Last minute stay. Due to snowstorm couldn't get home ( only ten miles away). Friendly staff, very helpful. Rooms clean. Good value for price. Facility very dated. Flashback to early 90's. I assume if it was updated it would be a lot higher price.
smell of paint
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
I would stay again. it was a good experience.
Staff was perfect and polite Room was hot although not a big deal
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
clean, friendly, unique
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
The room was great. Around alot of things
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
very nice and clean
Room had a musty smell
Comfortable stay with amended on site. Good staff. Had no issues.
Clean, modern, inviting atmosphere. Friendly staff. Rooms were a nice size with refrigerator and microwave. The pool and hot tub area were well maintained and adequate size. The price of breakfast foods did not seem very economical for a family, but we did not go into the restaurant--that was just based on looking at the room service menu.
THe Hotel was new, rooms nice and staff was excellent
good economical choice
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
we had a nice time, staff was friendly and it is close to all amenities no
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
I went here for A Great time with My Boys. 6& 2 on the Website it said there was an Arcade. There isnt.. Okay so No big deal then, just a Little Dissapointed. When I checked in the Lady "Manager" was Rude, No eye Contact, her tone was very Snotty. Their "Gift Shop" Was like 4 shelves , it was Awful. My room was Very Small. Didn't look like the Pictures. And my Stay most of all was not worth the 250$ for one night I paid. Breakfast in the Morning was Ridiculous it's this tiny "Cafe" We sat at an empty table that I had to clean bcuz their was leftover food on it. Sat for 20 mins and Noone came to take our order. So I went to the register and Placed it. 3 bagels, & A country Bfast later was 35$, and took almost 40 mins to make it to us Cold. And not worth it at all. I will never stay there again, and I would absolutely not Recommend it to ANYONE.
Hard wood floors in rooms, friendly staff, good location, plush towels No bathtub, breakfast not included
We always stay here when we go to Buffalo to see my daughter who goes to UB. Location and comfort is fabulous. The cookies are delicious! The room we had was on the first floor and it was noisy. Not only did the noise from the next room filter in to ours, but the toilet was so loud when flushed that it woke everyone up in the middle of the night. Also, the TV quality was terrible. Very staticky.
Good location, friendly staff, comfy bed. Bathroom leaking; expensive
We had a great stay! The staff were so friendly, the room so clean- loved the shower and the bed was amazing! Didn't want to get out of the comfy bed!! We will be staying here again when we come to buffalo!
Very nice room and nice shower. No carpeting in the rooms was a bit different, but no big deal. The bed was awesome, very comfortable. The staff was great. Bathroom a bit cramped.
Everything. Great price, great food, great room and comfortable, relaxing, excellent pool and spa. I would reccommend and i would stay there again. Even though we did not need the airport; it is right across the street, but you would not know it.
Hilton Garden Inns always meet expectations; clean, good restaurants, everything you need when traveling. We always try to stay at Hiltons if possible.
The hotel overall was good. We had an early flight. We were happy to see that they open their breakfast area before 5:30 am. Our room had some issues including the closet door falling off its hinges. Someone did attempt to fix the issue however, it seems like the property isn't being cared for too well.
It was a roof over my head. It was the wrong roof. I entered a street address in for the search and got this back, when I was supposed to be at the far more distant Mariott over on Millersport Hwy. My event was at the other one, I had to rent a car but the cost to cancel was going to be more. I bought trip insurance through the site but apparently that's a scam. Most annoying was that whomever handled my effort at cancling (which I chose not to eventually) acted as if they couldn't see that I bought trip insurance. Won't be doing this again. I probably should warn on some review site. Scam scam scam.
Beds were very comfortable. Room was spacious.Nice view big windows. although it was overall very quie.You could here people talking in the hallway as they went by.
I was very pleased with our room, it was updated, clean and comfortable. For the price it was quite a deal. My only complaint is that a member of house keeping staff came into our room without knocking at 8am! We had not put the do not disturb sign on the door as we had been planning to leave before the check out time, but apparently we should have! At the very least a knock would have been polite! All in all though no harm was done and the staff member got a free show.
Front desk very pleasant, close to airport without a lot of noise, nice wooded area on one side with deer, close to restaurants and shopping. Would be nice if breakfast was included.
The inn was clean and I would return . My room was too close to the highway and I could hear the trucks and cars. I requested a room away from the highway. There was no hair dryer.
Comfortable, clean, reasonably priced. Would definitely stay again.
Staff were friendly and helpfull, room was clean and good value for our money. location was close to shopping, food and activities.
We liked the location that it was quiet for night time sleeping...close to shopping and resturant.....would come to this location every time we get the chance to go across the boarder. Thank the staff for there help with extra pillows etc. the hotel was excellent we have no complaints at all.
Easy access to Niagara Falls
No coffee no microwave no fridge
The room was nice and clean. Hotel staff placed an $408 hold on my debit card when the total cost for my stay came up to only $179. I had to call my bank and the hotel ( the girl was very rude and she ate the whole time while talking to me) to have the charge removed.
The Hotel was clean and spacious and with an excellent restaurant nearby. The lack of a hairdryer was a disappointment as i was travellling from the UK and did not pack one because all hotels on my 3 week vacation has these apart from this one. Although coffee was available in reception there was no complimentary coffee within the room was also a bit of a disappointment especisally with an early morning departure to the airport.
The desk area was very small compared to other rooms. Also there is never any pamphlets/menus in the room about near by food/activities. If we didn't have our smart phones we would not have been able to order food late at night not knowing what was around and what time they closed.
Very clean, very quiet, excellent breakfast selection. Friendly staff. I left a note in the bathroom letting them know that the toilet seat was very loose. It was never fixed nor did anyone respond to the note.
Clean, easy parking, nice breakfast , very friendly and attentive staff!
It was obvious that the hotel was newer. The furniture was tasteful, beds comfortable, and all rooms were very clean. The hotel is part of a "Shopping Center", if you will, that contains many restaurants that are all within 100 yards of the front door (The restaurants I remember: Jimmy Johns, Dunkin Donuts, Blue Bull Tavern, and many others). The staff were helpful and kept the parking lot and sidewalks relatively clear of snow. When I arrived, they had set up a complimentary taco dinner with free beer and wine, which is awesome. The internet is horrific. Anything other than basic "Internetting" (Checking email) runs a bit faster than dial up. It will work, but it is just slow. I thought the pet fee was a bit ridiculous. They wanted to charge me $75 for one night, but the concierge only decided to charge me $50 for one night. The website does say pet friendly, but $75 isn't THAT friendly.
I enjoyed the fact that I didn't need to leave the hotel for anything. All I needed was provided.