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No AC and seat 11A didn't recline

After boarding, we waited on the plane for a period longer than the duration of the flight, for a JetBlue crew member who wanted a ride to Buffalo. He was at his hotel in Boston when the announcement was made. JetBlue offered only free water for the delay. Water which was free anyway. At least they didn't drag a passenger from their seat to accommodate the JetBlue employee. That's about the nicest thing I can say.

The staff was friendly and courteous.

Layovers. I hate waiting!

Flight wasn't full

Flight was delayed an hour due to maintenance repairs.

Customer service was fantastic

Delta is falling behind in the in-flight service department. Still just peanuts and pretzels. All other airlines have stepped this up, even for 1hr flights

Turbulence didn't allow the beverage cart to serve passengers

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone.

A little snack going with the beverage service. The wifi was cheaper than Air Canada's.

Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there.

They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline.

Crowded.

Small seats. They r making problem cause of small camera bag and the plain was half empty!

I didn't like much. The employees were great and that's about it!

I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.