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Pros: "luggage was there when I got off the plane."

Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."

Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."

Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."

Pros: "Everything"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."

Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Pros: "on time, clean, prompt. no problem."

Pros: "Thomas our steward was excellent."

Cons: "VERY bumpy ride- scary"

Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"

Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."

Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."

Cons: "No power to charge"

Pros: "Great!"
Cons: "Great!"

Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Cons: "cramped in economy class"

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."

Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Cons: "Delayed flight, mechanical"

Pros: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"

Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"

Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."

Cons: "No free meals."

Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."

Pros: "at least, i got to Haiti"
Cons: "delays + long flight."

Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"

Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Pros: "The vegan meals were very good."

Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"

Cons: "Seats most uncomfortable on any flight I have ever taken"

Cons: "The last 30 people on the plane were told there is no.overhead space for a second bag, so I had to check it at the gate. Once on the plane, there was plenty of overhead space. To make it worse, it was raining at my destination, and my bag, and contents, got wet while it was being unloaded."

Cons: "Food"

Pros: "I only fly Delta because they are consistent and efficient and very courteous."

Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"

Pros: "Easy check in and boarding, and flight left on time."

Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."

Pros: "The pilot landed much smoother this time."
Cons: "The late arrival"

Pros: "on time departure and return"

Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"

Pros: "Kind crew."

Pros: "Seat cramped"

Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"

Pros: "no"
Cons: "on time departure"

Pros: "Was not long enough"

Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"

Pros: "It was 3 hours delayed"
Cons: "Fly in time"

Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."

Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."

Pros: "Perfect from start to finish"

Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."

Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."

Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("

Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."

Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."

Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "Smooth and easy flight."

Cons: "Food was not good at all."

Cons: "It was not British airline but was contracted to American airline. It lacked class."

Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."

Pros: "Nothing"
Cons: "Lost connection"

Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"

Pros: "Nothing"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."

Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."

Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."

Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."

Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."

Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."

Cons: "Checkin"

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"

Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."

Pros: "Facilities and equipment were clean and well maintained and the staff members were courteous and professional"

Pros: "Nothing"
Cons: "Cancelled my flight 4 hrs in advance"

Pros: "The flight minus was very fast, 26 minutes"
Cons: "N/A"

Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."

Pros: "Crew was nice"
Cons: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"

Pros: "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
Cons: "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"

Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."

Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."

Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."

Cons: "Long delay at departing airport due to no flight crew"

Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."

Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"

Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."

Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."

Cons: "Never made it to destination"

Pros: "Staff"
Cons: "Poor WiFi. Poor video. Very small seating"

Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "N/A"

Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."

Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."

Pros: "NOTHING"
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"

Pros: "An old 777 , dirty and the food was horrible."

Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"

Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"

Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."

Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."

Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."

Cons: "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."

Pros: "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
Cons: "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"

Pros: "Entertainment"
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."

Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."

Pros: "Earlier than scheduled. Enough space."

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."

Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."

Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."

Cons: "My connecting flight from IAD to BUF was cancelled due to aircraft maintenance; huge inconvenience. My checked luggage was lost and the rebooked flight had another layover. Not impressed with United."

Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"

Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"

Cons: "Old plane and was not clean."

Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."

Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."

Pros: "Meals, for a coach ticket, were surprisingly good."

Pros: "Service"

Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"

Pros: "The flight attendant was excellent. Much better than most of your other ones."

Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"

Pros: "Food was nice"
Cons: "My Bags were sent to wrong flight and now still waiting for my luggage. Trying to call the numbers to track my bags and the number is always busy. I don't know when I will have have my bags. It is very frustrating"

Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."

Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."

Pros: "The United crew were extremely pleasant and helpful"
Cons: "Lufthansa's website was confusing and their agents contradicted one another as we unsuccessfully attempted to reserve seats. No in flight entertainment was available"

Cons: "4 hr delay on the flight, terrible experience never flying with United again."

Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."

Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"

Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"

Cons: "The plane was old. Entertainment screen too small and no way to restart a show. No AC power sockets at chairs. I was sitting at back of the plane and at the time food came there was no choice - they ran out of food options. Also, the plane storage bins were too small to fit small bags."

Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there. My baggage did not reach with me and they promised to deliver it with in next 6 hours and it turned out that they took more than 18 hours to deliver my baggage to my home. My entire day got wasted waiting for this baggage to reach me. Poor communication made me wait and watch the door every hour. I tried to reach and get some information on when that baggage would reach me but no body knows."

Cons: "Small cramped plan. Seats did not recline."

Cons: "Flight was canceled and announced at midnight"

Pros: "The mango sorbet"

Pros: "Was pleasantly surprised by leg room in coach"
Cons: "More water needs to be offered more often"

Pros: "Seats were comfortable and good amount of leg room"
Cons: "No fault"

Pros: "It was smooth and easy"
Cons: "Long walk to get to terminal in the rain."

Pros: "Seats and legroom seem roomier than other airlines. Helps that seats don't recline."

Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."

Cons: "A little cramped and you should be more upfront about a dumb fee of $45 for a carry on. I thought I was getting a good deal on a flight but I guess I was wrong. I will probably fly with an airline that doesn’t charge you for something that should be free from now on"

Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"

Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."

Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."

Pros: "I liked that the flight was not long"
Cons: "The seats were extremely uncomfortable"

Pros: "Overall it was a lot better then my flight to Atlanta"
Cons: "The seats are extremely hard"

Pros: "I liked the fact that the stewardess apologized after she realized that she assumed wrong."
Cons: "A stewardess yelled to get my dad off the plane because he was "drunk". This was not the case, he is on medication and needed to take it. I was very hurt and embarrassed because I was already concerned for my dad and there were many people on the plane. It was disappointing."

Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."

Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."

Pros: "I got the upgraded seat, (+$45). It was very roomy. There's no entertainment but I brought my own. Food and drinks for sale were good and not as expensive as the shops in the airport. No sandwiches, just snacks and booze. Overall was pleasantly surprised."
Cons: "It would have been nice to be able to buy a small sandwich.. It was a cross country flight and I was pretty hungry when I got off the plane."

Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"

Cons: "Lack of organization and a delay of 5+ hours on a 4-hour flight."

Cons: "DELAYED"

Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"

Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."

Pros: "On the up side the crew seemed to be nice and professional."
Cons: "The plane was too small and there was no entertainment. All snacks and drinks had to be paid for. I have never experienced this with any other airline."

Pros: "price"
Cons: "having to pay to get an aisle seat. Two hours before the flight for baggage check in at the Pittsburgh airport was not enough time to then be at the gate in enough time prior to take off. I tried to check my bag three hours prior and was told to come back and then there were fifty people in line ahead of me. Not a good policy at all.The TSA lines are too long. This will affect my choice to travel Frontier again."

Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"

Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."

Pros: "Nothing"
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"

Pros: "Great price, great service clean comfortable"
Cons: "N/A"

Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."

Pros: "It was on time"
Cons: "Flying is no longer a luxury over any other form of transportation. It was at one point. The only reason to fly is to get there faster. No appreciation was felt for for helping pay Frontier's bills."

Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."

Pros: "flight was only delayed because of weather. captain was good to explain and we didn't lose any time in transit."
Cons: "there is no organization, zoning was called two at a time vs. one at a time to allow for ease of lining up."

Pros: "Nothing"
Cons: "Everything"

Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."

Pros: "Both flights arrived early. The seat was comfortable enough"
Cons: "It should have been made clear at time of purchase that carryon baggage is so expensive. Also, I did not like to pay extra to reserve a seat, but it seemed that I could not complete the advance checkin otherwise."

Pros: "since the flight was a short one the seats felt like more room since not so padded."
Cons: "They charge for everything. NOTHING was offered for free that I could remember."

Pros: "Felt like u were in a sardine can !"

Cons: "I didn't even take the flight, cause my name was not enter correctly to frontier airlines and they charged $309.00 to make change."

Cons: "i wasnt able to even fly"

Cons: "Very uncomfortable seats. Horrible customer service"

Pros: "Crew was good."
Cons: "Not apples to apples fare comparison - Kayak & other search sites should have necessary alerts when these fares are shown Requires to purchase a seat while checking in online ! Additional fee for carry on bag ! Flight delayed by 2.45 but no flexibility to change flights from Frontier. I missed my meeting and had no reason to fly that day. Frontier would not change me to the next day."

Pros: "someone stole an item from my suitcase"

Pros: "The flight itself was ok. I especially liked the humor the captain used while going through the routine safety explanation! Also, despite being delayed by about 30 minutes, we still somehow arrived at our destination city early/ on time."
Cons: "My girlfriend pointed out that you guys do not have air-sickness bags available."

Pros: "Had a great fight all around. Staff was friendly and helpful. Lines moved efficiently."

Pros: "Everything was great prior to baggage claim in Denver"
Cons: "I had to wait for over an hour before the bags from the flight were sent to baggage claim."

Cons: "carr y on 70 $"

Pros: "When you pay for a discount airline you should not expect lazy boy recliners and 5 course meals. You get a seat and some pleasant people guiding you to it."
Cons: "It is now 2016 (almost as I write this). They need to have some sort of power port on ALL planes. Like a charging station, but I'd suggest one that can be swapped out with changing technology. Right now, a USB charging port at each seat would make flights more productive. On board wi-fi would also be a welcome amenity."

Pros: "The price was good. Considering it was Holiday time."

Pros: "Got me to where I was going"
Cons: "1 hour late"

Pros: "Best priced flights of anyone"
Cons: "SW airlines does do a better job wit incentives like first 2 bags free under 50lbs., complimentary drink & snack, and no charge for first carry-on. I'd honestly make Frontier my ONLY carrier if they addressed the first bag free, no carry-on fee and free water/drink & snack."

Cons: "Flight was several hours late, baggage took over an hour to get. No apology, poor efficiency and even worse poor customer service."

Cons: "I did not like the counter person messing up my baggage fee 4 times and then the flight attendant spilling my drink all over me."

Pros: "Flight was affordable"
Cons: "The seats were extremely uncomfortable and it cost $40 to check in a bag"