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No AC and seat 11A didn't recline

After boarding, we waited on the plane for a period longer than the duration of the flight, for a JetBlue crew member who wanted a ride to Buffalo. He was at his hotel in Boston when the announcement was made. JetBlue offered only free water for the delay. Water which was free anyway. At least they didn't drag a passenger from their seat to accommodate the JetBlue employee. That's about the nicest thing I can say.

I got there really fast

Traffic at JFK

Flight was delayed for 3 1/2 hours and then cancelled at 1AM. Had to take another flight from a different airport the next morning.

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

The staff was friendly and courteous.

Layovers. I hate waiting!

Flight wasn't full

Flight was delayed an hour due to maintenance repairs.

The flight was delayed yet no explanation was given. As always regional jets are terrible.

flight left on time and went smoothly. Flight crew was very nice.

person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat..

the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.

Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.

We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.

There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone.

A little snack going with the beverage service. The wifi was cheaper than Air Canada's.

Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there.

They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline.

Crowded.

Small seats. They r making problem cause of small camera bag and the plain was half empty!

I didn't like much. The employees were great and that's about it!

I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again.