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They were very accommodating and let us change rooms to get away from the wedding noise. Lots of weddings - and accompanying loud music!
The situation of the hotel. The helpfulness of the staff The food was not particularly impressive.
Excellent situation , with magnificent view.
Beautiful location and friendly staff. Only one small lift. Expect to wait.
Friendly relaxing atmosphere
used the full use of the hotel ,the swimming pool etc was first class no
leisure facilities were put in a famoly room with small double bed, decor needs some updating
The hotel was in a really good location, with superb grounds to enjoy. The leisure club was excellent and the staff were very helpful.
We have been going to this hotel for over 25yrs & just love it it is so central for everything,touring shopping golf & walking so close to the historic town of Stirling. New decor slightly on the dark side in dining room.
A beautiful place and surroundings.Would definetly recommend to other friends and family to stay here. Only concern was, that the air con was not working correctly
pleasant surroundings, helpful staff no
Peaceful surroundings. Very friendly & helpful staff even though two of my 3three days the hotel was busy with functions I got a good meal in the bar area and quick service. Compared to the rates I usually have to pay in Stirling this was value for money. It may not be in the centre of town but its very easy to get in by public transport if you want a night out and a taxi is not going to break the bank!! Why do hotels have to use "fussy" taps for bath/shower? S.M.C. are no exception and the one in room 214 took all of my strength (I am 6' and 15st) to alter the heat setting. Not great for a family!!
The hotel is good for people using the management centre or the university, it is not a leisure hotel. the rooms are basic but fine. Some areas such as the bathroom would benefit from refurbishment / upgrading. Customer service could be improved.
Clearly very handy if attending a conference at the Management Centre, but actually this would still be a great place to stay even if just visiting Stirling or the area for leisure. Food and service all brilliant. a clear commitment to green issues – more than lip service. Not really any bad points. The hot water for a bath in the evening was not quite as warm as I would have liked, though the shower in the morning was a very decent temperature. It could b that I needed to run the hot tap for longer, but that would have run counter to the environmentally friendly ethos of the place.
Staff professional/friendly and location setting is great.
Very helpful friendly staff. The breakfast menu was excellent. I thought there was going to be a problem when we arrived - 6 rooms had been reserved instead of 3. I appreciate that there was a wedding reception but the bar service at 11pm was slow.
Friendly, helpful staff. Brilliant location with stunning views of countryside and Wallace Monument. First Class!
was at a wedding ideal the hairdryer in room did not work I didn't have one with me
On the University of Stirling campus, so ideal for meetings with University management and faculty
Pleasant atmosphere; comfortable room; friendly helpful staff. No tea or coffee facilities in the room. Room (and bed) clearly intended for a single occupant (only one bed light).
All staff very friendly, hotel very clean, rooms cleaned every day to high standard,good choice at breakfast Only fault was that the double beds were very small so did not have very much room to move ,so did not sleep very well
Comfortable and relaxed. Parking was a bit tough.
everything was just fine.
Location, price. Car park needs better signing, and information on how to get the barrier moved.
Peaceful room, Friendly staff, Excellent breakfast.
Receptionist extremely helpful Very small room, was under the impression that there would be a bath. Evening meal very disappointing; ordered roast which was supposed to come with roast potatoes and was only told there were none left after it had arrived. Gravy very lumpy and meat very chewy. Only one large towel in room.
Location Trying to find the way up a one way street
The Golden Lion is perfectly located 5 minutes from the train, and at the heart of Stirling. There was dozens of pubs, restaurants and shops to keep you entertained, the room and bathrooms were clean, and the staff were lovely and had no problems holding my bag until check-in time. I was even able to squeak into a top-floor room with an amazing view over Stirling and of the surrounding hill-side - spectacular! While the exterior and main floor are exquisite and inviting, the hotel rooms left a lot to be desired. The beds were comfortable enough, the bathroom was functional, however it is out-dated and has an off-colour that doesn't come out from years of use. Luckily it was big and spacious - a great break to stretch your legs after a busy day.
Preis in Ordnung No Internet access in the room, no smoking rooms.
location room was small. generally looked a bit tired
The food was good in the bar. The lobby is a little shabby as are some of the corridors but for the money I paid this is not unreasonable
Very often a long wait to be served at the bar as it was one of the waiters who kept coming through from the restaurant to serve drinks.
Was working so only used the bed and then only for 4 hours No
the location is great and the hotel is interesting because it is an old school.
Tired room needed decorating
swimming pool was clean with helfully staff the breakfast. mine breakfast was cold on all three days and the servise was slow you lucky to get your drink after you finish you breakfast with cold toast also it not cooked to order like it says on the breakfast menu.
Freindly staff - nice atmosphere Room could have been a little larger - also unable to open window wide enough to get fresh air.
Nice big room Choice at breakfast was poor compared to similarly priced hotels I have stayed at eg no potato scones, hash browns, no apparent veggie option
The longe bar and playing chess but not the very expensive drinks and it cried out for a log/ burnes fire as not overly warm Not impressed at all. room was cold due to single glazing even with the heating on. the resturant menu is very limited in choice, we saw a some guests eating out, as we did. there was no hotel info in the room?? Breakfast was a little disorganised and felt rushed. we arrived around 8.30 and it is served until 10am. the waitress removed my partners plate before I had finished then hovered as I was on my last mouthful and removed the plate as I was still eating, very poor indeed.
The comfort of the hotel, its faclities and the staff made this a most enjoyable stay. Unfortunately, my wife was unable to have a spa treatment due to the majority of staff being away on training
The location and friendly staff. The rain!!!!!!!!!!!!!!!
Lovely breakfast and bed was very comfortable. Generally very dated, and a bit tired. Only paid £79 so not too expensive wouldn't pay more.
the general ambiance, friendlieness, the food, facilities and where it is situated
the facilties and the food in the brasserie the price of drinks,especially a glass of wine.
The Victorian Spa The room we were allocated had an adjoining door and althogh it was locked the next room was allocated to a family. It wasn't a very relaxing stay for us as you could hear everything through the door. I don't think it was a good idea to put a family and a couple in rooms like that.
Staying with a young family, twin boys age 7. It was great to find so many things to do...most of which were included within the cost of the holiday. No
We loved the fact that children are very much welcomed into the hotel. The swimming pool and hair salon (staff especially) was fantastic! Only thing which was a little disapointing even with the window open in our room was it was really hot at night while trying to get to sleep, but I think for the few days we stayed we had such lovely weather which was a little unexpected!
the food was excellent although the "hub" was not value for money there was no presentaion with the food. just the smell of dampness out side the room
Plenty of activities to keep everyone occupied
Rooms neat and modern Charging for use of pool is outrageous, portion size in restaurant is small. Hotel has lost it's charm.
Luxury from the time I left the car. The hotel looks good and is good. Very impressive entrance and extensive grounds.
The surrounding countryside is beautiful and there is so many activities to participate in. Our bed was very uncomfortable and hot water seemed to come and go!!
Very relaxing No bar
This is an excellent example of a country hotel. It is set in a large estate, so guests can enjoy a long entrance drive to the building! The interior and furnishings reflect a lost era, one we can only experience here and similar establishments. Our room was reasonably sized although lacking the massive bath experienced in an earlier visit. The hotel has a 5 course dinner available. The food is excellent. However, the price at £50 per head is steep. When coffee is an extra at £4, it appears that the proprietors are being greedy. As there is nowhere else nearby, especially considering that long entrance drive, what can you expect from a monopoly?
Everything was first class - the come and go easy policy is so homely. The staff have time for you, and want to give you of the best in a totally unobtrusive way. The silence is palpable, and for anyone wanting to relax, it is simply perfect. The facilities are so good, they cannot be described - only experienced; if you want peace and quiet, along with good food. Nothing, except that the tap dripped!
I liked the setting and peaceful atmosphere of the hotel. I did not like the room we were allocated, advertised as graciously comfortable. It was more suitable as a single room. Also had a few 'do's and don'ts which were a bit unacceptable.
good location and grounds no one at reception and failed to respond to room service.Apparently issues with the phones
location , fantastic building
excellent service and helpful staff
quality of food; peaceful; excellent room; beautiful grounds
The food was good in quantity and quality. The reception was non-existent, even after using the designated bell and the designated emergency phone no. The reason for this was that the responsible member of staff was at a meeting. Unacceptable.The immediate surroundings of the hotel wewre well maintained - the grass ahd been cut. Outwith that the grounds were poorly maintained. The scrap metal was something outwith the realms of sculpture. The decor was past its sell by date and the hotel needed some investment. Small niggly things, like a leaking noisy tap, were unacceptable.
The service was first class nothing was a bother to the staf I would liked to have been able to visit a bar for drinks where I could purchase draught beer
Desk staff were helpful in finding a restaurant. The breakfast offered a variety of options. I wish there had been a separate sheet on the bed instead of just a duvet. I understand that this is typical of most UK and European hotels.
We found the staff very pleasant and helpful. The room was clean and comfortable. The breakfast arrangements were roomy and the food was good.
on the whole, a well run and clean hotel, staff pleasant and location of hotel excellent if you plan to visit surrounding areas.
Excellent staff. I'd like the choice to have a cooked breakfast.
Lock on room did not work, staff acted quickly to solve problem Lock did not work, however we were moved to another room
the location was great for the park and ride in to stirling. the eating inn next door was excellent too.
convenience Walls between rooms were paper thin
Nice hotel could have been better Room smelling of smoke complained and nothing was done about it
Staff were welcoming. Process for booking in and out was quick. Everything asked for was provided. On entering the room it was slightly cold. However after an hour it did warm up.
Staff were brilliant, I had to stay extra night due to snow, staff had road closures all printed off for guests. Room clean, I put comfort down to good as I found the bed a bit hard but this may suit other people. breakfast included, great. as above, bed a little hard.
We liked: the range of facilities; the friendliness of the staff; the convenience of the location; and the comfort of the lodge.
We arrived at the Estate and were immeidately impressed with the surroundings. The lodge was beautiful and well stocked with everything we needed and the staff were friendly and helpful. My children loved the setting and the pool. We stayed at Duchally during the worst snow to hit Scotland in years and we ended up snowed in. Despite this the hotel were excellent and really took care of us all.
Beautilfully furnished, spacious lodges in secluded setting. Very child-friendly. Relaxing surroundings and great pool. Staff friendly and helpful.
I must point out that my friends and I stayed in one of lodges on the estate which was superb. The hotel itself seemed to be a bit staid and a bit dark. There seemed to be no play area for children - an in-keeping adventure playground area within the estate would be good
We came to stay to watch the junior ryder cup, so unfortunately didnt have time to use ll the facilities in the hote. our lodge was lovely, plenty of room, lovely designed, we ate in the restaurant, food and service excellent
Right from the hard working lovely staff to the shower, the whole castle was lovely. The room was in keeping with the surroundings and was very please to see a clean bathroom. The evening meal was well worth the money and would certainly go back again. The floor board were a bit squeaky but that cant be helped so was aware when walking over the floor.
The venison was out of this world - fantastic! The staff were also fun and friendly - had a super time in the bar! No hair dryers was unusual, however, must be common here as there isn't one at the Holiday Inn either!
Very attractive place to stay. Clean and comfortable.
The location at the foot of the Ochil hills was superb and handy for Stirling city centre. They need to pipe music into the bar area to break the silence.
The food was very well presented and very tasty There was no mirror in the bedroom area and not quite enough light at the bathroom mirror
Room was nice and clean. Location was terrible. Through traffic and lots of large truck deliveries, as well as other noise kept us awake and woke us up early. There was no remote for the room television and front desk could not locate us one and could not show us how to operate.
Elegantly restored house on quiet green, but just a very short walk from castle and cafes. Room was lovely, and our hostess was very gracious. A number of choices for breakfast. After being in tourist-central for a few days, it was relaxing to stay in a quiet residential area of historic homes.
Nice modern Hotel in great location No hot water in the afternoon
The host was very welcoming and helpful. The rooms were clean and well furnished. Breakfast was excellent. If staying in the Callander area I would definitely recommend this hotel The room was quite small, little room to even put large suitcase on the floor
This is a family run hotel and the welcome we received was second to none.The hotel was spotlessly clean and comfortable. The host was very forthcoming with information regarding places to eat and where to go in the area. Within walking distance to all amenities Would stay again if in the area. Private parking. I have no negative comments.
Friendly staff There had been a flood and the original en suite room booked was not available. We were give a double room with a separate private bathroom down the corridor, which was fine but I would have preferred the en suite.
The friendly welcome, helpful staff and the lovely decor in the rooms and in the lounge / breakfast area. The breakfast was lovely too. The only issue I have is that there was a handheld shower in the bathroon which wasn't very convenient.
NIce friendly reception, very helpful with regards to where to eat out. excellent breakfast and fast and efficient service. Well done.
my daughter in law had to halve her breakfast with her husband who had arrived at the last minute and the limited time for breakfast , all guests were at a wedding and could have done with a little bit more leeway , out for 10 is a disgrace ,
The hospitality of the staff was fantastic and the accomodation was perfect and comfortable. No separate shower for the ensuite room we had.
Nice and clean hotel with very pleasant staff The lighting in the room was not very bright
A beautiful Victorian house, superbly decorated and presented, with a lovely relaxed atmosphere. The en-suite facilities were excellent and the public rooms (lounge and breakfast room) would be hard to better, even at a considerably higher price. Wonderful hospitality too, always attentive but never obtrusive, and the cooked breakfasts were a highlight of every morning. A perfect, welcoming base for exploring this lovely area, and one we simply cannot fault.