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They were very accommodating and let us change rooms to get away from the wedding noise. Lots of weddings - and accompanying loud music!
The situation of the hotel. The helpfulness of the staff The food was not particularly impressive.
pleasant surroundings, helpful staff no
leisure facilities were put in a famoly room with small double bed, decor needs some updating
The hotel was in a really good location, with superb grounds to enjoy. The leisure club was excellent and the staff were very helpful.
We have been going to this hotel for over 25yrs & just love it it is so central for everything,touring shopping golf & walking so close to the historic town of Stirling. New decor slightly on the dark side in dining room.
used the full use of the hotel ,the swimming pool etc was first class no
Beautiful location and friendly staff. Only one small lift. Expect to wait.
Excellent situation , with magnificent view.
Friendly relaxing atmosphere
A beautiful place and surroundings.Would definetly recommend to other friends and family to stay here. Only concern was, that the air con was not working correctly
Friendly, helpful staff. Brilliant location with stunning views of countryside and Wallace Monument. First Class!
Staff professional/friendly and location setting is great.
was at a wedding ideal the hairdryer in room did not work I didn't have one with me
The hotel is good for people using the management centre or the university, it is not a leisure hotel. the rooms are basic but fine. Some areas such as the bathroom would benefit from refurbishment / upgrading. Customer service could be improved.
Peaceful surroundings. Very friendly & helpful staff even though two of my 3three days the hotel was busy with functions I got a good meal in the bar area and quick service. Compared to the rates I usually have to pay in Stirling this was value for money. It may not be in the centre of town but its very easy to get in by public transport if you want a night out and a taxi is not going to break the bank!! Why do hotels have to use "fussy" taps for bath/shower? S.M.C. are no exception and the one in room 214 took all of my strength (I am 6' and 15st) to alter the heat setting. Not great for a family!!
Very helpful friendly staff. The breakfast menu was excellent. I thought there was going to be a problem when we arrived - 6 rooms had been reserved instead of 3. I appreciate that there was a wedding reception but the bar service at 11pm was slow.
Pleasant atmosphere; comfortable room; friendly helpful staff. No tea or coffee facilities in the room. Room (and bed) clearly intended for a single occupant (only one bed light).
Clearly very handy if attending a conference at the Management Centre, but actually this would still be a great place to stay even if just visiting Stirling or the area for leisure. Food and service all brilliant. a clear commitment to green issues – more than lip service. Not really any bad points. The hot water for a bath in the evening was not quite as warm as I would have liked, though the shower in the morning was a very decent temperature. It could b that I needed to run the hot tap for longer, but that would have run counter to the environmentally friendly ethos of the place.
On the University of Stirling campus, so ideal for meetings with University management and faculty
All staff very friendly, hotel very clean, rooms cleaned every day to high standard,good choice at breakfast Only fault was that the double beds were very small so did not have very much room to move ,so did not sleep very well
everything was just fine.
Comfortable and relaxed. Parking was a bit tough.
The food was good in the bar. The lobby is a little shabby as are some of the corridors but for the money I paid this is not unreasonable
Very often a long wait to be served at the bar as it was one of the waiters who kept coming through from the restaurant to serve drinks.
Preis in Ordnung No Internet access in the room, no smoking rooms.
Receptionist extremely helpful Very small room, was under the impression that there would be a bath. Evening meal very disappointing; ordered roast which was supposed to come with roast potatoes and was only told there were none left after it had arrived. Gravy very lumpy and meat very chewy. Only one large towel in room.
location room was small. generally looked a bit tired
Peaceful room, Friendly staff, Excellent breakfast.
Location, price. Car park needs better signing, and information on how to get the barrier moved.
Location Trying to find the way up a one way street
The Golden Lion is perfectly located 5 minutes from the train, and at the heart of Stirling. There was dozens of pubs, restaurants and shops to keep you entertained, the room and bathrooms were clean, and the staff were lovely and had no problems holding my bag until check-in time. I was even able to squeak into a top-floor room with an amazing view over Stirling and of the surrounding hill-side - spectacular! While the exterior and main floor are exquisite and inviting, the hotel rooms left a lot to be desired. The beds were comfortable enough, the bathroom was functional, however it is out-dated and has an off-colour that doesn't come out from years of use. Luckily it was big and spacious - a great break to stretch your legs after a busy day.
Freindly staff - nice atmosphere Room could have been a little larger - also unable to open window wide enough to get fresh air.
The longe bar and playing chess but not the very expensive drinks and it cried out for a log/ burnes fire as not overly warm Not impressed at all. room was cold due to single glazing even with the heating on. the resturant menu is very limited in choice, we saw a some guests eating out, as we did. there was no hotel info in the room?? Breakfast was a little disorganised and felt rushed. we arrived around 8.30 and it is served until 10am. the waitress removed my partners plate before I had finished then hovered as I was on my last mouthful and removed the plate as I was still eating, very poor indeed.
swimming pool was clean with helfully staff the breakfast. mine breakfast was cold on all three days and the servise was slow you lucky to get your drink after you finish you breakfast with cold toast also it not cooked to order like it says on the breakfast menu.
Nice big room Choice at breakfast was poor compared to similarly priced hotels I have stayed at eg no potato scones, hash browns, no apparent veggie option
Tired room needed decorating
The location and friendly staff. The rain!!!!!!!!!!!!!!!
Was working so only used the bed and then only for 4 hours No
Lovely breakfast and bed was very comfortable. Generally very dated, and a bit tired. Only paid £79 so not too expensive wouldn't pay more.
The comfort of the hotel, its faclities and the staff made this a most enjoyable stay. Unfortunately, my wife was unable to have a spa treatment due to the majority of staff being away on training
the location is great and the hotel is interesting because it is an old school.
I liked the setting and peaceful atmosphere of the hotel. I did not like the room we were allocated, advertised as graciously comfortable. It was more suitable as a single room. Also had a few 'do's and don'ts which were a bit unacceptable.
Everything was first class - the come and go easy policy is so homely. The staff have time for you, and want to give you of the best in a totally unobtrusive way. The silence is palpable, and for anyone wanting to relax, it is simply perfect. The facilities are so good, they cannot be described - only experienced; if you want peace and quiet, along with good food. Nothing, except that the tap dripped!
excellent service and helpful staff
good location and grounds no one at reception and failed to respond to room service.Apparently issues with the phones
Very relaxing No bar
quality of food; peaceful; excellent room; beautiful grounds
The service was first class nothing was a bother to the staf I would liked to have been able to visit a bar for drinks where I could purchase draught beer
This is an excellent example of a country hotel. It is set in a large estate, so guests can enjoy a long entrance drive to the building! The interior and furnishings reflect a lost era, one we can only experience here and similar establishments. Our room was reasonably sized although lacking the massive bath experienced in an earlier visit. The hotel has a 5 course dinner available. The food is excellent. However, the price at £50 per head is steep. When coffee is an extra at £4, it appears that the proprietors are being greedy. As there is nowhere else nearby, especially considering that long entrance drive, what can you expect from a monopoly?
location , fantastic building
The food was good in quantity and quality. The reception was non-existent, even after using the designated bell and the designated emergency phone no. The reason for this was that the responsible member of staff was at a meeting. Unacceptable.The immediate surroundings of the hotel wewre well maintained - the grass ahd been cut. Outwith that the grounds were poorly maintained. The scrap metal was something outwith the realms of sculpture. The decor was past its sell by date and the hotel needed some investment. Small niggly things, like a leaking noisy tap, were unacceptable.
convenience Walls between rooms were paper thin
Excellent staff. I'd like the choice to have a cooked breakfast.
on the whole, a well run and clean hotel, staff pleasant and location of hotel excellent if you plan to visit surrounding areas.
We found the staff very pleasant and helpful. The room was clean and comfortable. The breakfast arrangements were roomy and the food was good.
Desk staff were helpful in finding a restaurant. The breakfast offered a variety of options. I wish there had been a separate sheet on the bed instead of just a duvet. I understand that this is typical of most UK and European hotels.
Staff were brilliant, I had to stay extra night due to snow, staff had road closures all printed off for guests. Room clean, I put comfort down to good as I found the bed a bit hard but this may suit other people. breakfast included, great. as above, bed a little hard.
Nice hotel could have been better Room smelling of smoke complained and nothing was done about it
Staff were welcoming. Process for booking in and out was quick. Everything asked for was provided. On entering the room it was slightly cold. However after an hour it did warm up.
Lock on room did not work, staff acted quickly to solve problem Lock did not work, however we were moved to another room
the location was great for the park and ride in to stirling. the eating inn next door was excellent too.
the food was excellent although the "hub" was not value for money there was no presentaion with the food. just the smell of dampness out side the room
The surrounding countryside is beautiful and there is so many activities to participate in. Our bed was very uncomfortable and hot water seemed to come and go!!
Staying with a young family, twin boys age 7. It was great to find so many things to do...most of which were included within the cost of the holiday. No
Rooms neat and modern Charging for use of pool is outrageous, portion size in restaurant is small. Hotel has lost it's charm.
the facilties and the food in the brasserie the price of drinks,especially a glass of wine.
the general ambiance, friendlieness, the food, facilities and where it is situated
Luxury from the time I left the car. The hotel looks good and is good. Very impressive entrance and extensive grounds.
We loved the fact that children are very much welcomed into the hotel. The swimming pool and hair salon (staff especially) was fantastic! Only thing which was a little disapointing even with the window open in our room was it was really hot at night while trying to get to sleep, but I think for the few days we stayed we had such lovely weather which was a little unexpected!
The Victorian Spa The room we were allocated had an adjoining door and althogh it was locked the next room was allocated to a family. It wasn't a very relaxing stay for us as you could hear everything through the door. I don't think it was a good idea to put a family and a couple in rooms like that.
Plenty of activities to keep everyone occupied
We arrived at the Estate and were immeidately impressed with the surroundings. The lodge was beautiful and well stocked with everything we needed and the staff were friendly and helpful. My children loved the setting and the pool. We stayed at Duchally during the worst snow to hit Scotland in years and we ended up snowed in. Despite this the hotel were excellent and really took care of us all.
We came to stay to watch the junior ryder cup, so unfortunately didnt have time to use ll the facilities in the hote. our lodge was lovely, plenty of room, lovely designed, we ate in the restaurant, food and service excellent
We liked: the range of facilities; the friendliness of the staff; the convenience of the location; and the comfort of the lodge.
Beautilfully furnished, spacious lodges in secluded setting. Very child-friendly. Relaxing surroundings and great pool. Staff friendly and helpful.
I must point out that my friends and I stayed in one of lodges on the estate which was superb. The hotel itself seemed to be a bit staid and a bit dark. There seemed to be no play area for children - an in-keeping adventure playground area within the estate would be good
Right from the hard working lovely staff to the shower, the whole castle was lovely. The room was in keeping with the surroundings and was very please to see a clean bathroom. The evening meal was well worth the money and would certainly go back again. The floor board were a bit squeaky but that cant be helped so was aware when walking over the floor.
Very attractive place to stay. Clean and comfortable.
The location at the foot of the Ochil hills was superb and handy for Stirling city centre. They need to pipe music into the bar area to break the silence.
The food was very well presented and very tasty There was no mirror in the bedroom area and not quite enough light at the bathroom mirror
The venison was out of this world - fantastic! The staff were also fun and friendly - had a super time in the bar! No hair dryers was unusual, however, must be common here as there isn't one at the Holiday Inn either!
Room was nice and clean. Location was terrible. Through traffic and lots of large truck deliveries, as well as other noise kept us awake and woke us up early. There was no remote for the room television and front desk could not locate us one and could not show us how to operate.
Elegantly restored house on quiet green, but just a very short walk from castle and cafes. Room was lovely, and our hostess was very gracious. A number of choices for breakfast. After being in tourist-central for a few days, it was relaxing to stay in a quiet residential area of historic homes.
The host was very welcoming and helpful. The rooms were clean and well furnished. Breakfast was excellent. If staying in the Callander area I would definitely recommend this hotel The room was quite small, little room to even put large suitcase on the floor
The hospitality of the staff was fantastic and the accomodation was perfect and comfortable. No separate shower for the ensuite room we had.
The friendly welcome, helpful staff and the lovely decor in the rooms and in the lounge / breakfast area. The breakfast was lovely too. The only issue I have is that there was a handheld shower in the bathroon which wasn't very convenient.
A beautiful Victorian house, superbly decorated and presented, with a lovely relaxed atmosphere. The en-suite facilities were excellent and the public rooms (lounge and breakfast room) would be hard to better, even at a considerably higher price. Wonderful hospitality too, always attentive but never obtrusive, and the cooked breakfasts were a highlight of every morning. A perfect, welcoming base for exploring this lovely area, and one we simply cannot fault.
Friendly staff There had been a flood and the original en suite room booked was not available. We were give a double room with a separate private bathroom down the corridor, which was fine but I would have preferred the en suite.
Nice modern Hotel in great location No hot water in the afternoon
This is a family run hotel and the welcome we received was second to none.The hotel was spotlessly clean and comfortable. The host was very forthcoming with information regarding places to eat and where to go in the area. Within walking distance to all amenities Would stay again if in the area. Private parking. I have no negative comments.
my daughter in law had to halve her breakfast with her husband who had arrived at the last minute and the limited time for breakfast , all guests were at a wedding and could have done with a little bit more leeway , out for 10 is a disgrace ,
NIce friendly reception, very helpful with regards to where to eat out. excellent breakfast and fast and efficient service. Well done.
Nice and clean hotel with very pleasant staff The lighting in the room was not very bright
Reception staff extremely helpful in arranging my breakfast earlier than served, as I had to leave early for business Having to go outside to the pool, that wasn't clear from the description
staff were very pleasant and restaurant was lovely, the roof terrace was lovely too look out off if the weather was nicer. pool and spa were amazing
very comfortable bed, good food and lovely quiet pool-we had it to ourselves! the rather unattractive extension to the original castle that makes up a large part of the accommodation was a bit of a let down
The roof top restaurant and bar were extremely comfortable . Very good service, polite staff and fantastic panoramic views. It would be a place I would consider returning to . Not easy to find within the town!
Fantastic relaxed atmosphere. Meal in the restaurant was superb - butternut squash risotto was out of this world. Room was very small - should have been a single room!
Staff were excellent first class service. Food was also first class. Overall 11 out of 10 ***** None
Beautiful setting and lovely old hotel Room was in n'new wing' and was very small. Bathroom was compact but ok.
Excellent Staff,cleanliness. No Pool. Dinner three of the ladies meals/steak/scallops overcooked, roast root veg turned out to be minute pieces of frozen veg. Very poor did not hav dinner on second night.
location was great with a fabulous view from the top floor restaurant, the surrounding garden was also very nice and located within short driving distance from loch earn, the trossachs national park, famous grouse experience service in restaurant was very slow, food was not as good as hoped from advertisements and room decor and size was more travel lodge than castle. Also lots of noise from corridor and adjoining rooms, there was a large gap between the bottom of our door and the floor!
Room was very small. Only had single headboard so perhaps was single room made in to double
The size of the room was decent and the bathroom very clean and a good size also. The bed was not very comfy.
the very efficient and friendly staff. the high quality of the rooms and the personal attention given to us.
Delightful hotel, central to town centre with attractive weekend rates.
comfortable and welcoming, very enjoyable
Good, no-nonsense food; special offers on Mon-Weds regarding pricing of wine, comfortable room. Good location for walk into Stirling to see castle etc. City-centre location means ambient noise from road and early-morning bin lorry activity
The room was very nice and the bed very comfortable. The food in the resturant was excellent. N/A
Friendly efficient staff, relaxed atmosphere, cleanliness, wonderful food N/A
The staff, food, comfort, position - in the city but on the edge of countryside It was a bit too hot, traffic noise (i'm a light sleeper!)
We had a lovely break and would definately come back No complaints at all
All the staff were quite efficient and friendly. The room had everything I needed. Very nice breakfast and everything was when and where I needed it. Great location, too, and a charming house to stay in.
The cleanliness, the proximity to the city center and the railway station, the good breakfast.
I don't like typical breakfast (beans, eggs etc...) no choices in morning menu
the location to the town centre the road leading upto the hotel, was strange to locate due to the road lay out.
We both enjoyed our stay at the hotel. The staff were very friendly and pleasant. We had a great 5 day break
From the minute we arrived the staff made us feel welcome, the customer service was outstanding
myself and my daughter had a very pleasant stay lovely breakfast helpful staff pleasant room would definately stay again
staff very friendly at all times. Food good. Great central location yet quiet
The rooms were excellent - large, clean and comfortable. The staff were superb - very accomodating and helpful. We will definitely be visiting Stirling again and will stay at The Terraces Hotel.
Friendly staff The most important thing and the reason I stay in a Hotel is for a comfortable bed. Th bed in room 3 was the most uncomfotable bed I have slept in. Also I would like my own key when out late