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Staff, outside seating, upbeat decor, engaging design. ATM too far off. No email receipt.
The paid Wi-Fi is fast. I am OK with paying a little extra for solid internet. The hotel has recently undergone renovation and is much cleaner than even a year ago. The new restaurant and bar on the first floor is fantastic.
Clean, safe, and a very nice restaurant is what I liked. I also liked the clean fluffy towels and workout room. My suggestions would be to have bathrobes in the rooms. Also, I would've liked to see an extra blanket in the closet. At this time, the pool was closed for repairs. Parking was $10 a day.
Location- service and cleanliness I don't understand why I can stay at a hotel 6 and have a microwave in my room but a hilton does not- So my biggest disappointment was not finding a microwave when I wanted to reheat a leftover meal-
Room was neat and clean. We had to pay $10 to self park but we were not told we would have to pay up front.
Liked the location. Restaurants. Room facilities.bathroom cleanliness. There was dust on tables so housekeeping staff not careful.
I came with my service dog and the staff could not have been kinder or more helpful! I will definitely be back!!
Really enjoyed the stay here. Everything was clean, friendly staff, great breakfast spread.
Cool decor and comfy beds Allowing dogs. I will not stay at Laquinta again. Dogs barking at 3 and 5am.
Nice rooms, complimentary breakfast. The elevator did not appear to be in good working condition and the hotel was much further out of Harrisburg than anticipated.
I loved the service, the room, the cleanliness, the ambiance. Everything was well worth the price I paid. It was very nice and everyone, even the other customers, seemed to be smiling at all times. I found myself smiling for majority of the time there. Can't say I have a single complaint.
very good serve yourself breakfast tile floor had a slippery soapy film even when dry. Wet it a little when getting out of the shower, and it was super slippery.
Reception staff was exceptional. Helping to make our stay as comfortable and easy as possible
Everything Couldn't close the blinds
I like how nice the hotel is. The lobby is big and very inviting. I like they have sections with sofas so people can sit and chat. The room is spacious and clean. The staff were friendly and courteous. The decor is surprisingly nice for a best western, but again my friend told me it is their Premier class. We would stay there again when we go to Hershey. I didn't like the bed. It is too soft to my preference but it is probably just me because I like harder bed in general. Our kids swam in the pool but couldn't last long because the pool was too cold. Wishing that the pool was warmer to enjoy.
Great hotel! Very friendly staff!! Food in O'Reilly's Pub was very good too!
Beautiful lobby space, lots of tables Lots of screaming kids in the hallways.
The beds were very uncomfortable and the pool water was ice cold.
The front desk was very nice and accomidating. One of our pillow cases looked to have some sort of red mark on it... Looked like dried blood. Also our room was next to the pool and until 10pm we could hear everyone in it. The glass is not thick enough to block the pool noise.
Great bed. Love the big tv. Beautiful hotel. Excellent value!! Would love HBO! Would like a stand for suitcase.
The convenient location was a definite plus, including easy on/off the Interstate and a good assortment of restaurants and services nearby. The facility was surprisingly modern and very well maintained, in sharp contrast to experience with other Best Westerns. It also was a good value for the money. I'd stay again. It is noisy next to the freeway, but the room was reasonably well insulated and more than quiet enough to sleep soundly.
Room was remodeled and looked very nice. The tub was disgusting! The grout was nasty. The bathroom should have been remodeled with the room. I will not stay here again.
Location Hotel was not la Quinta quality. Room smelled of mold and we saw spiders on wall.
Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.
I loved the breakfast that was included and how clean we found the facilities. I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.
The parking facility for the hotel was always booked and I had to park across the street from the hotel during half of my visit. Mind you the main parking area is dismal and extremely confining so this was not a loss. The room I stayed in was pitiful and tiny for myself, my husband and two children. I made sure to stay outside as much as possible, so as not to remain in that tiny space.
rooms are microscopic, bathrooms smaller. A/C didn't work in my room, it was 82 and I had to try to sleep with the windows open. Repeated requests for an engineer were never answered. The ''health room was a discrace. The equipment was so out of date it was downright dangerous. Would never stay here again
Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.
My husband and I recently stayed at the Crown Plaza. We were disappointed as the rooms were very small and the noise level was unacceptable. If you stay here, ask for a room in the back of the hotel. Parking was valet only and costly but all other parking in the area runs about the same price. The air conditioner was very loud and went on and off all night. Between the noise outside and the air conditioner we did not sleep at all. The rooms were clean but again, very small. I used the Entertainment card and received 50% off the regular rate and I still feel that it was not worth the money we paid. On a positive note, we were able to walk around downtown Harrisburg and enjoy the restaurants, pubs, and sights.
I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey
Big room for the low price, modern, clean, and very friendly staff! I will be back here!
Discover all that downtown Harrisburg has to offer! You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg's Capitol Complex, the Whitaker Center for Science and the Arts and the Susquehanna River's picturesque waterfront and the wonderful Hershey Park.
Hotel itself was clean, but they charge extra for everything and it's expensive. Not worth the money.
Heater did not work in both rooms/TV remote did not work/Bathroom is small/Linens not cleaned/Room Service was horrible/Parking is VERY small/For a Crowne Plaza Hotel this was very disappointing
I knew my room hadn't been cleaned when I found money on the floor from previous guest. No towels in room. AC/Heat didn't work. No shampoo, coffee. Front desk unresponsive.
this was the best hotel i have ever stayed at staff, rooms,area is the best in all of my experience
I was not satisfied with my stay at all. The rooms were small and tight as well as the bathrooms. It felt like I was at a motel. The rooms need to be remodeled as well as the bathrooms. Everything about the hotel is tight and to be located downtown, it should have looked better than it did.
Decent room for the price
Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough
Wifi was very poor. my stay was miserable
It was kind of clean There were no microwave or refrigerator
We needed a place to sleep for a few hours before getting back on the road so we weren't looking to spend a lot of money, so this meet that need. I always check the bed and pillows to be sure they are clean and these were so that was a plus. After seeing how "clean" the bathroom floor was, I made sure to wear my shoes. We didn't plan on showering so that didn't persuade me not too, but I am glad I didn't need to.
Location Needs a good military style scrubbing
The room was a good price. The beds were well made and linens in good condition. The TV worked without any problems. The beds were relatively comfortable, although firmer pillows would have been nice. The heat in the room also worked well (we stayed in January). It was nice to have a mini-fridge and microwave in the room; I am a breastfeeding mother, and having somewhere to put a bottle of pumped milk was extremely helpful. I'm fine with a room being Spartan if I'm not spending a lot of money. But it MUST be completely clean. The toilet was not. Around the top of the toilet bowl (under the seat) had definitely not been cleaned. Any hotel that can't adequately clean a toilet is definitely not going to be on my list of places to return.
Room was cleaner than expected, quiet and a great basic room. Staff seemed professional, and I got the room at a great rate.
It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again
New, clean, and east location Smelled so strongly of Marijuana that it was Nauseating
Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
The staff wasn't very friendly
Simple. Everything you need. Friendly staff.
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
Propertg was a pleasant surprise. Close but not next to I81. No road noise. Very clean..tv not hd.perdonel friendly anx responsive. Had t. Isshe that was resolved in ten minutes. Overall a very good value.
We booked this stay due to a death in the family and we needed last minute accommodations for several people. I made a mistake when booking online and upon contacting the hotel, the staff immediately accommodated us for the correct night, searched out the best available price and truly went above and beyond to be kind and hospitable. The staff's professional hospitality didn't end there. Everyone met us with a smile the following day at the breakfast buffet, which was a good selection for a free breakfast. Most importantly, one of the wonderful women who cleans the rooms named Mercedes, went out of her way to help my disabled mother while the rest of us were at the buffet. She offered my mother her cell phone and assisted her when nobody was around. This hotel is a great value for the money, nothing fancy but clean, well taken care of and fantastic people all around!! Highly reccommend.
Decently priced, staff was helpful and attentive... Room was clean and pleasant. Located near necessities. Would definitely go again. Feeling harassed by housekeeping before check out
Room was great fridge was a great amenity. Breakfast was awesome had a great variety. Mattress was a little to firm but alright.
Our room was a smoking room and it seemed like that was the default. Room smelled terrible. Front desk was unable to accommodate at all.
Staff were outstanding and friendly at the front desk. Lodging is average and you get what you pay for. It was clean and quiet, so I was happy
No eggs or bacon for breakfast. Just biscuits and gravy. Not enough seating and the food kept running out. A/C was very loud as was nearby highway.
the staff was very help full ,clean rooms, good food not enough hot water first thing in morning, (should shower at night plenty of hot water)
accessabilty minor repairs needed, overall updating. machines broken, lights not working (several)
Location to farm show complex. The breakfast bar was great to someone who was so far from home and alone and trying to find decent places to eat.
Great for the AACA Hershey week. Good variety at breakfast. Room with fridge & microwave & coffee pot . Clean & comfortable. This is the third year.
The room had trash in the draws and someone's bra hanging in the bathroom. The front end was rude and didn't care. Room was not ready at check in time.
The hotel was close to a shopping center, so if you forgot to pack something you were in walking distance of the a shop to purchase what you needed. The best looking portion of the whole hotel was the pool area and the lobby. The rest of the hotel needed serious remodeling. The flooring was very outdated and became sticky and soggy if you didn't keep the A/C on at 65'ish degrees. The restrooms were incredibly small and outdated for the price. Any more than one person at a time in the restroom and you would be quickly overwhelmed with the lack of space.
We chose this location because it was close to Hershey park. We did the park for a day and like the amenities here for the following day, sadly Mother Nature didn't allow tuna to enjoy the outdoor area but the kids had fun in the indoor pool, arcade and game room. Would definitely recommend to others.
We liked the activities available to us to enjoy while we were there. The food was good. Didn't like the small bathroom and the thin mattress on the pull out sofa. The staff at the front desk were friendly and great but the staff in the restaurant in the morning were not friendly at all. The hostess walked you by the table and kept going without saying anything.
The woman at the desk in the morning was quite helpful in helping us find our way back to the interstate highway and printing up directions on the computer. The breakfast was adequate but not great.
Staff was very professional not overly bothersome.
Everything we needed for a one night stay in a hotel with my 2 sons. Carlisle auto show by day and Savannah's on Hanna by night. See you next year! Nothing
Clean room, personable staff, great breakfast setup and wonderful view of Susquehanna River.
T.J. was great help. 24" of snow. They plowed the lot but cars where still stuck.
Staff was VERY friendly and helpful Lots and lots of electrical plugs, which is very important when traveling with CPAP machine and multiple electronic devices Really good breakfast Good pool and workout room Moslty travel in the Midwest so not used to the east coast prices
Location with respect to Hershey Park and restaurants and accomoditions None.
The whole experience was great. Staff was incredible and rooms were so comfortable. Tv channel selection but not enough to not give this place a 5 star.
The hotel room was exceptionally clean and the rooms amenities made my stay comfortable.
Location, staff, breakfast, general facility We've stayed here at least 4 times but must have never had a room on the highway side. The noise of the trucks was very bothersome, woke me up quite a few times.
room was clean and looked newer. would be nice for longer stays or people with strict diets since there is a functioning kitchen - fridge, 2 burner stove, microwave, toaster, dishwasher. breakfast didn't start on time - there were many people waiting to eat and get going for the day
Location and price. Close to Hershey Stadium. Could have been cleaner and our room needed some repairs such as the phone and lighting.
Hotel was advertised to have sauna no sauna available upon arrival hotel was also dirty also requested non-smoking room but was stuck alongside smoking area's upon exiting the room could smell strong smoke odor
Hallways smelled like an ashtray ...
Room and hallway smelled of smoke, no elevator to the floor that I was on and a long walk. Was wasn't very happy. I was good that I only needed to get some sleep. The resturant attached as advertised didnt even look like it was open for awhile.
Heated pool in the winter is a big plus Lo water pressure in the shower, but it did it's job
The location was okay ... just a pit stop for us on the highway. Check-in staff sent us to the wrong part of the hotel so we had to cross back and forth a few times while carrying our luggage. Room was outdated with 80s mauve hot tub next to the bed. The pillows were lumpy, hot, foam chunks and the lighting in the room and bathroom were on motion sensors so every time we moved in our sleep, the room light went on and woke us up. One of the worst night's sleep I've ever had.
Good interior design of rooms, bed was comfy. Staff mix-up caused us to have to move to new room (smoking issue); young fellow seemed shocked that I recruited him to help carry our stuff after he failed to volunteer! I know this is a pretty cheap hotel, but this is still the service industry! Non-HD cable Paper-thin walls - neighbor coughed and it sounded like they were in the closet, not the next room Free breakfast was disgusting - scrambled eggs were made from dry mix, not real eggs. Sausage was so fatty as to be squishy - mostly artificial. Worst coffee I have ever tasted. Avoid at all costs; no, it's worse than that - run for your llves!
Continent location close to highway Hotel almost double charged for my stay. Reservation was made through third party. At check in it took a little while to find my reservation. New employee working the front desk. Leaving next morning I decided it would be a good idea to check out, good thing. I noticed a charge against my card, I questioned it and came to find that the front desk charged for room when it was already paid for. Had it straightened out, and continued on my trip. Will check later with card that charge was in fact removed.
Bathroom needs updating and attention to detail, like the rest of the room and lobby area
I had booked a king room for my husband, my son and I to stay in for 2 nights. I called 3 hours prior to our arrival to make sure everything was set and the man confirmed it was. Upon arrival at the hotel, I was told that there were "unforseen maintenance issues" and they wanted to give me a queen room instead. It was clear due to the extreme over flow in the parking lot that our room was given away. It was then suggested that my son sleep on the FLOOR because a cot would be a fire hazard. The next night, a guest of the hotel walked into our room at 930 at night because someone had checked us out at the front desk and the room showed add available. At checkout, I voiced all of these concerns with the manager who was less than accommodating and didn't seem to care and seemed annoyed that I was taking time out of her day to speak with her
Loved he pool and hot tub. Room was comfortable. Had to download Kayak and book a room in their lobby because they doubled the price if you check in in person. Smoking rooms look grungy with stained sheets, pillowcases, and towels.
Room was nice breakfast was good ..
The bed was really comfy ..which i could of taken it home with me No tea/coffee... fridge... microwave in the room also..if you did want tea coffee you had to go yo the reception to get it out of a flask which is no use ...as i love my tea ...also there was no breakfast ...even like cereal and fruit... heating could do with being replaced as it only comes on for about 20min then off for about an hour so it doesnt heat the room long enough as there was only single pane windows so it was quite cold during the night in Nov
The staff was friendly and helpful - the rooms were clean and had everything needed - no frills, but extremely adequate. The hall light in our room was not working which made it dark in the room.
The staff was extremely nice and helpful. The rooms were big and pretty. The lobby was also beautiful.
Customer service at the front desk. excellent
Nice rooms, great staff, convenient local. Never book a room on highway side !!!! Extremely loud and not restful after traveling all day. Otherwise better than average hotel.
We have stayed here for the past three years every time we take our Grand Nephew to the PA Farm Show. He is in first grade. This has a breakfast and pool that impresses the little man. And it is a comfortable place for this Aunt and Uncle to collapse after walking all day.
Great customer service