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the noise of air condition is loud
Location & services
the room was great
It was located in aconvenient location for me Good quality Charges for drinking water !!
It was ideally suited next to Rosehill racecourse where my event was held, the room I had featured the most comfortable bed I have ever slept in staying at a hotel (and I travel a lot). Restaurant could have a little more variety on the menu.
Spa facilities, location, cleanliness. room service, we ordered nachos and they didnt even put sour cream or anything on them. plus we were getting prank (?) calls at 1am saying we werent in the system..
friendly staff,clean room,prompt room service.also close to the rosehill racecourse,which was our main reason for staying. the breakfast choice,even if you just wanted toast for example,still had to pay for whole breakfast,ie $25.00 so their was no choice if you just wanted coffee and toast for example and room service was the same price,so that was disappointing.
We had a wonderful time. The staff were wonderful, the food was great and the bed was the most comfortable ever
walking distance to resturants and hotel downstairs
Great location, On site parking with undercover if required,Great room rate for new year's eve Curtains in room were badly in need of attention. Gaming room was closed New Years Day. Power point for kettle was very inaccessible.
We found your staff very helpful & friendly - we loved our stay,even though for such a short time - I will add here you have to be very careful when entering & leaving your car park (glad we had small hire car) - but in saying this very thankful included in your rate- THANK YOU Deanne No complaints - staff very friendly - helpful
Perfect location for Concerts at Acer Arena or events at Sydney Olympic Park, only 5 mins away. Buses run to concerts or its an easy drive with ample parking, we were back before the bus. The lobby is lovley with palms and fountains, a great pool, tennis courts and gym etc, also right next door to a bowling club and opposite Maccas and KFC if you need a snack. The room was large and comfortable. Only that the bed was a little on the firm side and the bar prices were too steep.
The only likeable feature was the buffet breakfast we were given as a trade off to not having the bedding configuration that i booked for back in November 09!! Very applicable unfortunately, as i booked 2 double beds but was told that it was unavailable and was given a fold out bed for my child who was competing at olympic park the following day, needless to say i gave up my bed so as she would have a good nights sleep, very dissapointing after travelling all day.
I actually complained about a couple of things when I booked out. The meal was expensive and very small. The pants I was wearing to work the day after staying were dirty when I got them off the hanger. They had dust marks on them where they were hanging. I ordered a pot of tea for breakfast which came with no cup. The toast I ordered did'nt even come on a plate it was wrapped in a serviette and did'nt come with any margarine. I thought the whole experience was ordinary and I would never stay again.
Friendly, clean hotel would definitely recommend it, very helpful staff.
Convenient to business during stay. Quiet & good food
Quiet at night and great beds
I loved the dinner service, the staff were polite and professional. When pooring my wine my waiter had presented the bottle to me before filling my glass, excellent service. Not at all we enjoyed our stay and so did my children, they loved the water falls along the side of the stair case.
Very comfortable and well-appointed room. The service from hotel staff was generally very good. Staff didn't respect their "do not disturb" signs; they just gave a courtesy knock then immediately let themselves in. This happened every day of my stay.
nice hotel; not centraly located in Sydney, but good for visiting Western suburbs
could not fault it. Was absolute luxury and the staff were lovely. The rooms are 5 star, incuded dishwasher & washing machine. Nice heated pool and spa none. Would definetely stay there again.
Excellent for family stays very well equipped kitchen ensuite equipped with washer and dryer, Everything you need for family stay with kids.
Good value for money for a family. Airconditioner not efficient.
it was close to my office
The apartments are an average size, the bed was comfortable. Unfortunately the main road noise can be a little annoying, and the blackout curtains needed attention in my room. I was also unaware that the room was un-serviced during my 3 night stay, which was disappointing given the room rate was just over $200 per night.
Central location and excellent parking. Staff were helpful but there needed to be more front desk staff. Fittings in bedroom e.g. curtains, were very tired and showing signs of age.Similarly, the bathroom had mould in the grouting - not attractive.
Service at the restaurant was good when we had dinner after 9pm on night of arrival. ?
It is comfortable, quiet, well located, clean and the staff were helpful, so I had a good night's sleep. no comment
Hotel staff were friendly and approachable. It was easy to find the hotel and parking available close by. Only five minutes to Trains and major shopping. Facilities clean.
Breakfast was good I liked the pillow that I had, I have always had to take my own but had forgotten to take it.
Staff were good and helpful. I did not like the location at all. It is not suitable for people on holiday, Even though it was close to the train, which is good. It just takes to long to get around. The location has no attraction whatsoever.
Room comfortable and clean, although a bit on the small side, no fan in the bathroom, mirror fogs up, I liked having a balcony Reception very slow, not sure if not enough staff or too many people checking in/out at the same time, parking system rather clunky, ie having to get card validated before being able to exit the carpark, as reception was busy, this took nearly 15 minutes
We were pleasantly suprised and have decided to utilise it more often instead of staying at more expensive hotels right in the city. Very handy, clean, convenient & quiet.
We were upgraded to a LOft room. However the Airconditioning was very hot upstair where we slept and a lot cooler downstairs. Facilities and parking were great and checkin process and staff. Unfortunately we did not get to enjoy your breakfast or any meals. Seee above
The room was a good size, compared to other hotels I have stayed in. A good size bath. Bar fridge, desk with business chair, lounge chaise. Quiet. Friendly staff. Shop downstairs to buy snacks etc. Bed was a little bit hard. No swipe card entry to building after hours. Have to buzz.
The room was the best we have stayed in for years. Value for money - it is going to be hard to beat.
Availability of a room on a busy weekend at a reasonable rate. No, I have stayed there before on several occasions.
courteous staff,quick check-in,reasonable food and clean room ,well appointed no newspaper offered
Very friendly staff and comfortable bed & pillows
This place is very easy to get to (Train, Car), The service is excellent. Rooms are clean and spacious. The Breakfast was top of the line. The TV in the room could be a little bigger :D
We went to sydney for nrl grand final the hotel is situated with stops for main bus routes outside the front door which proved very convenient.Access to transport to the city is also 200 metres away.For any events at anz stadium you wouldnt get a better spot.
The hotel room in general. Had good bathrooms and kitchen was great. The lounge room was a good side. Overall Great room!
Convenient to Chatswood, quiet, parking available Toilet button tended to stick and kept running after it had flushed
Very good location, steps down to the train station, across the street is the Westfield Shopping Center, by the side is the Mandarin Shopping Center, 20 minutes ride to the city center. The rooms are very nice and clean, we got upgraded to a 3-bed apartment, very spacious, nice kitched, living room, great view. Overall, very happying staying at Sebel Chatswood. One of the shower head does not work very well.
Overall it was excellent,room good ,staff friendly. N/A
wonderful view from the balcony of room. Friendly and helpful staff. very clean and comfortable. very convenient location. I booked a 2 bedroom apartment. There are TVs in one bedroom and living room. Another bedroom doesn't have one, and the bed is smaller. It's not fair for 2 couple. However, I booked this room for 3 people. Perhaps that's why the beds are different.
The location and the quality of the Sebel was perfect for our circumstances. The front desk staff were very accommodating and helpful.
The location in the heart of Parramatta was fantastic. The restaurant in the hotel was excellent and there are so many restaurants close by. I parked the car at the hotel and walked everywhere.
The convenience, in the centre of town, walking distance to theatre, shops and restaurants nothing
The location of the hotel. The staff were rude and incompetant.
well the in house parking and the front desk service were great the bed was hard and all night i was scratching from bed mites i informed the front desk when checked out.
I like it with everything. The best I can't say anything because I didin't come across with any problem
very nice beautiful gardens not enough parking for hotel guests when functions are on
As we were staying a few days it was great to have a suite as more like a home away from home. Staff were very friendly and helpful.
The facilities where great - the receptionist at check in was not very friendly spoke to everybody but did not acknowledge me untill she handed the key, you can't get room service if you happen to forget to leave your breakfast menu at your front door and we booked the Superior Suite for our anniversary but felt like or in comparison to Hiloday Inn rooms this one is a Standard room.
I thought the room was clean, tidy and pretty well set out, I thought being at the front of the building I would get noise from passing traffic or late night revellers from the Castle Tavern but to my surprise it was extremely quiet so top marks there. A small thing really but I didn't like the sofa it was too small and very uncomfortable when trying to watch TV.
1. The staff, particularly those at the Reception desk, were always helpful, friendly, courteous and professional. 2. It is a well-run hotel, with happy staff. 3. Good food served in the restaurant and room service. 1. The lack of lift access from the Reception lobby to the rooms in the same wing. 2. There was a major discrepancy between the superior suite I had booked through booking.com and the standard room which the hotel had in their record of my booking. I was happy with the way the staff resolved this problem. I have drawn this to the attention of the Manager - you must not allow this sort of misrepresentation to continue!
Very relaxed environment no
The pool was great had it all to myself which was even better for laps. the room was comfortable and clean and they changed all the towels for the next day great service.
Value for money and inter-connecting rooms. Difficult to get taxis/ public transport.
Great location near transport, efficient and friendly staff, free parking, really good value for money
Well located, very good bed, clean, good value Noise from the mech (ventilation plant) during the night but we were on the top floor where I think the air handling units were (on the roof)
All staff were very plesant and only too happy to assist where possible. No restaurant open on Sunday (25/10/09). Poor TV signal / reception - Poor Taxi service to nearby industrial estates.
Clean, smart and had all the facilities I needed on a short business trip Reception set up little cold and not welcoming (not the staff, they were good but the layout and feel)
Excellent staff each day. Couldn't be faulted. Very hard to access hotel from north on Pacific Hwy.
the room was nice and food service really good it was a bit noisy
Liked the decour and cleanliness of the room. The hotel was also in a quiet residential area. Lady at the front desk was pleasant and friendly on arrival The air conditioning was noisy throughout the night. It was too hot if I turned it off, + was making an annoying ticking noise when it was on ...so only got 3hrs sleep - was exhausted by morning. Had asked some guy on the nightshift if I could get a banana from the kitchen, but he said that the kitchen was locked up, then changed his story to say that there was plenty of melons, oranges, etc but there would be no bananas till monday mornings delivery. Really feel that a hotel looking to get recognised should have a supply of basic foods + staff should be more accomodating & helpful to ensure that the time spent there by guests to be more enjoyable.
The staff were amazing and very friendly, when we needed more information or help! :) Im our room, the fridge was not the best. We had brought milk and the fridge wouldnt keep it cold enough, and it went off! That is the only downside.