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the room was great
It was ideally suited next to Rosehill racecourse where my event was held, the room I had featured the most comfortable bed I have ever slept in staying at a hotel (and I travel a lot). Restaurant could have a little more variety on the menu.
Spa facilities, location, cleanliness. room service, we ordered nachos and they didnt even put sour cream or anything on them. plus we were getting prank (?) calls at 1am saying we werent in the system..
friendly staff,clean room,prompt room service.also close to the rosehill racecourse,which was our main reason for staying. the breakfast choice,even if you just wanted toast for example,still had to pay for whole breakfast,ie $25.00 so their was no choice if you just wanted coffee and toast for example and room service was the same price,so that was disappointing.
We had a wonderful time. The staff were wonderful, the food was great and the bed was the most comfortable ever
Great location, On site parking with undercover if required,Great room rate for new year's eve Curtains in room were badly in need of attention. Gaming room was closed New Years Day. Power point for kettle was very inaccessible.
the noise of air condition is loud
It was located in aconvenient location for me Good quality Charges for drinking water !!
walking distance to resturants and hotel downstairs
Location & services
Perfect location for Concerts at Acer Arena or events at Sydney Olympic Park, only 5 mins away. Buses run to concerts or its an easy drive with ample parking, we were back before the bus. The lobby is lovley with palms and fountains, a great pool, tennis courts and gym etc, also right next door to a bowling club and opposite Maccas and KFC if you need a snack. The room was large and comfortable. Only that the bed was a little on the firm side and the bar prices were too steep.
Friendly, clean hotel would definitely recommend it, very helpful staff.
The only likeable feature was the buffet breakfast we were given as a trade off to not having the bedding configuration that i booked for back in November 09!! Very applicable unfortunately, as i booked 2 double beds but was told that it was unavailable and was given a fold out bed for my child who was competing at olympic park the following day, needless to say i gave up my bed so as she would have a good nights sleep, very dissapointing after travelling all day.
Quiet at night and great beds
I loved the dinner service, the staff were polite and professional. When pooring my wine my waiter had presented the bottle to me before filling my glass, excellent service. Not at all we enjoyed our stay and so did my children, they loved the water falls along the side of the stair case.
Very comfortable and well-appointed room. The service from hotel staff was generally very good. Staff didn't respect their "do not disturb" signs; they just gave a courtesy knock then immediately let themselves in. This happened every day of my stay.
nice hotel; not centraly located in Sydney, but good for visiting Western suburbs
I actually complained about a couple of things when I booked out. The meal was expensive and very small. The pants I was wearing to work the day after staying were dirty when I got them off the hanger. They had dust marks on them where they were hanging. I ordered a pot of tea for breakfast which came with no cup. The toast I ordered did'nt even come on a plate it was wrapped in a serviette and did'nt come with any margarine. I thought the whole experience was ordinary and I would never stay again.
Convenient to business during stay. Quiet & good food
We found your staff very helpful & friendly - we loved our stay,even though for such a short time - I will add here you have to be very careful when entering & leaving your car park (glad we had small hire car) - but in saying this very thankful included in your rate- THANK YOU Deanne No complaints - staff very friendly - helpful
could not fault it. Was absolute luxury and the staff were lovely. The rooms are 5 star, incuded dishwasher & washing machine. Nice heated pool and spa none. Would definetely stay there again.
The apartments are an average size, the bed was comfortable. Unfortunately the main road noise can be a little annoying, and the blackout curtains needed attention in my room. I was also unaware that the room was un-serviced during my 3 night stay, which was disappointing given the room rate was just over $200 per night.
Good value for money for a family. Airconditioner not efficient.
Excellent for family stays very well equipped kitchen ensuite equipped with washer and dryer, Everything you need for family stay with kids.
it was close to my office
Breakfast was good I liked the pillow that I had, I have always had to take my own but had forgotten to take it.
Hotel staff were friendly and approachable. It was easy to find the hotel and parking available close by. Only five minutes to Trains and major shopping. Facilities clean.
Service at the restaurant was good when we had dinner after 9pm on night of arrival. ?
It is comfortable, quiet, well located, clean and the staff were helpful, so I had a good night's sleep. no comment
Central location and excellent parking. Staff were helpful but there needed to be more front desk staff. Fittings in bedroom e.g. curtains, were very tired and showing signs of age.Similarly, the bathroom had mould in the grouting - not attractive.
This place is very easy to get to (Train, Car), The service is excellent. Rooms are clean and spacious. The Breakfast was top of the line. The TV in the room could be a little bigger :D
Availability of a room on a busy weekend at a reasonable rate. No, I have stayed there before on several occasions.
The room was a good size, compared to other hotels I have stayed in. A good size bath. Bar fridge, desk with business chair, lounge chaise. Quiet. Friendly staff. Shop downstairs to buy snacks etc. Bed was a little bit hard. No swipe card entry to building after hours. Have to buzz.
We went to sydney for nrl grand final the hotel is situated with stops for main bus routes outside the front door which proved very convenient.Access to transport to the city is also 200 metres away.For any events at anz stadium you wouldnt get a better spot.
We were upgraded to a LOft room. However the Airconditioning was very hot upstair where we slept and a lot cooler downstairs. Facilities and parking were great and checkin process and staff. Unfortunately we did not get to enjoy your breakfast or any meals. Seee above
Staff were good and helpful. I did not like the location at all. It is not suitable for people on holiday, Even though it was close to the train, which is good. It just takes to long to get around. The location has no attraction whatsoever.
We were pleasantly suprised and have decided to utilise it more often instead of staying at more expensive hotels right in the city. Very handy, clean, convenient & quiet.
Room comfortable and clean, although a bit on the small side, no fan in the bathroom, mirror fogs up, I liked having a balcony Reception very slow, not sure if not enough staff or too many people checking in/out at the same time, parking system rather clunky, ie having to get card validated before being able to exit the carpark, as reception was busy, this took nearly 15 minutes
Very friendly staff and comfortable bed & pillows
The room was the best we have stayed in for years. Value for money - it is going to be hard to beat.
courteous staff,quick check-in,reasonable food and clean room ,well appointed no newspaper offered
The location of the hotel. The staff were rude and incompetant.
The location in the heart of Parramatta was fantastic. The restaurant in the hotel was excellent and there are so many restaurants close by. I parked the car at the hotel and walked everywhere.
The convenience, in the centre of town, walking distance to theatre, shops and restaurants nothing
well the in house parking and the front desk service were great the bed was hard and all night i was scratching from bed mites i informed the front desk when checked out.
I like it with everything. The best I can't say anything because I didin't come across with any problem
wonderful view from the balcony of room. Friendly and helpful staff. very clean and comfortable. very convenient location. I booked a 2 bedroom apartment. There are TVs in one bedroom and living room. Another bedroom doesn't have one, and the bed is smaller. It's not fair for 2 couple. However, I booked this room for 3 people. Perhaps that's why the beds are different.
Convenient to Chatswood, quiet, parking available Toilet button tended to stick and kept running after it had flushed
Overall it was excellent,room good ,staff friendly. N/A
Very good location, steps down to the train station, across the street is the Westfield Shopping Center, by the side is the Mandarin Shopping Center, 20 minutes ride to the city center. The rooms are very nice and clean, we got upgraded to a 3-bed apartment, very spacious, nice kitched, living room, great view. Overall, very happying staying at Sebel Chatswood. One of the shower head does not work very well.
The hotel room in general. Had good bathrooms and kitchen was great. The lounge room was a good side. Overall Great room!
The location and the quality of the Sebel was perfect for our circumstances. The front desk staff were very accommodating and helpful.
very nice beautiful gardens not enough parking for hotel guests when functions are on
Very relaxed environment no
As we were staying a few days it was great to have a suite as more like a home away from home. Staff were very friendly and helpful.
I thought the room was clean, tidy and pretty well set out, I thought being at the front of the building I would get noise from passing traffic or late night revellers from the Castle Tavern but to my surprise it was extremely quiet so top marks there. A small thing really but I didn't like the sofa it was too small and very uncomfortable when trying to watch TV.
The facilities where great - the receptionist at check in was not very friendly spoke to everybody but did not acknowledge me untill she handed the key, you can't get room service if you happen to forget to leave your breakfast menu at your front door and we booked the Superior Suite for our anniversary but felt like or in comparison to Hiloday Inn rooms this one is a Standard room.
1. The staff, particularly those at the Reception desk, were always helpful, friendly, courteous and professional. 2. It is a well-run hotel, with happy staff. 3. Good food served in the restaurant and room service. 1. The lack of lift access from the Reception lobby to the rooms in the same wing. 2. There was a major discrepancy between the superior suite I had booked through booking.com and the standard room which the hotel had in their record of my booking. I was happy with the way the staff resolved this problem. I have drawn this to the attention of the Manager - you must not allow this sort of misrepresentation to continue!
The pool was great had it all to myself which was even better for laps. the room was comfortable and clean and they changed all the towels for the next day great service.
The close proximity to the entertainment/sporting venues is fantastic. Room very clean & tidy albeit small, comfortable beds. Chip machine very handy @ midnight... not enough parking but understand why.
Closeness to Parramatta. Shower base slippery.
Close to venue Food availability and cleanliness of kitchen area - microwave had crusty food caked on the inside. Vending machines had old drinks displayed.
Location and price No fridge in room, No tea and coffee making facilities even in the kitchen unless you had your own crockery, need more pillows or bring own Close to HSC marking venue was a good feature, not able to book a car space was a problem
It was in walking distance to the Sports arenas and the railway station. It was also quiet, ensuring a good night's sleep. The bunk bed that was situated above the Queen bed had a wooden slat at its foot that covered half of the width of the bed. This slat made it difficult for one to squeeze through to get into bed. Notwithstanding this criticism, the bunk bed was very comfortable, especially for anyone with a back problem.
the short walk to all venues we attended a concert at Acer Arena and it was great not having to get stuck in all the hustle and bustle of everyone leaving
Location was great and the rooms were vey compact and cosy The signs that state no entry when you need to get into the carpark are confusing as well as where to park when you need to check in also no fridge in room even a little fridge would help
cheap and clean
Quick and easy to book via internet , The room was not that clean a lot of dust around bed legs,carpet dirty and stained .For the $250.00 a night we would not stay there again
Handy to location for conference No transport to anywhere that dinner is available
Because of the holiday it was OK, but may be noisy otherwise.
Easy and free carparking. Decent sized rooms and helplful staff
close to where i needed to go. the room felt unclean. I didnt do enough resaerch about hotel
It was cheap but provided all services I needed. The TV did not work
Clean room, friendly staff, ideal location on this occasion
The buffet breakfast was good value, excellent presentation, and the Lachlan restaurant, as recommended by the motel, was great the beds were very, very firm. the shower heads in two of our bathrooms failed to stay upright, making use difficult. there were no hand towels in the bathrooms
The young man who checked us in on Tuesday night was extremely courteous and friendly. It was good to be able to have a buffet breakfast the next morning.
Closeness to Northern Suburbs eg Pennant Hills Unexpected $5 charge for car parking. No parking in front of room.
A warning needs to be given to customers that intend on using the delivery service for in-room dining. I was told an amount for my food when I placed the order, when the delivery guy came to the door he demanded I pay an extra $10.00, as I was in the room on my own at the time I reluctantly paid what he requested. In future I will pay via credit card to ensure the correct amount is paid, otherwise my word against the delivery drivers. The food was quite nice, even though it was very expensive..
Location near Macqarie university, and shopping centre with good travel connections; hotel pleasant quiet location and unpretentious. Ability to have something to eat outside breakfast time. But i may be wrong about this as my exits/arrivals were at variable times. However I do not think it is good value at full rack rate.
Close and convenient to where we needed to go, Concord Hospital. Very noisy, traffic and other people staying at Motel during the night.
close to where I was working No fresh air or ability to get some air into the room with ho fan or air conditioning and a locked door and window to outside
The breakfast was ok and i was very thankful that i had only booked for one night and not any longer. The room was decorated in a 1960 style and was awful to say the least. the combined shower and toilet were so little that you could not close the door and use the washbasin. The TV waqs so old that you could not read the words written on it or the control.
Quiet and satisfactory for our needs. Run down in some respects,loose railings on stairs and in need of a revamp.
needs refurbishing and up-grading of gardens and general maintenance - persons in room next door had radio on loudly from 5.00 am
the pool the bed and the tv, they're old.
it was easy to find and close to acer arena. the cleanliness of the room was very poor.
The reception man new the area very well and answered our questions quickly and thoroughly. In the bathroom, the idea of the soap, cream, shaving foam, sower gel, shampoo and conditioner being in the dispenser is great, though I might have think in todays day and age, using censers would be more appropriate and guest friendly. Also, the bed was sooooooo comfortable!! Firstly, the smell of the two rooms when we entered was not pleasant at all, on smelt like smoke even though it wasn't a smoking room and the other room smelt stale and musky. Secondly, the couch was very sunken and uncomfortable. Lastly, the bathroom is much too small for comfort and ability to move!
It was conviently located to where I needed to go.
The location & accessability The restaurant was closed during our stay, as was room service. Breakfast was below standard, especially for the price.These are the main two reasons this hotel received a lower score on comfort & services.
Value for money and inter-connecting rooms. Difficult to get taxis/ public transport.
Excellent staff each day. Couldn't be faulted. Very hard to access hotel from north on Pacific Hwy.
The staff were amazing and very friendly, when we needed more information or help! :) Im our room, the fridge was not the best. We had brought milk and the fridge wouldnt keep it cold enough, and it went off! That is the only downside.
Clean, smart and had all the facilities I needed on a short business trip Reception set up little cold and not welcoming (not the staff, they were good but the layout and feel)
the room was nice and food service really good it was a bit noisy
Great location near transport, efficient and friendly staff, free parking, really good value for money
Well located, very good bed, clean, good value Noise from the mech (ventilation plant) during the night but we were on the top floor where I think the air handling units were (on the roof)
Liked the decour and cleanliness of the room. The hotel was also in a quiet residential area. Lady at the front desk was pleasant and friendly on arrival The air conditioning was noisy throughout the night. It was too hot if I turned it off, + was making an annoying ticking noise when it was on ...so only got 3hrs sleep - was exhausted by morning. Had asked some guy on the nightshift if I could get a banana from the kitchen, but he said that the kitchen was locked up, then changed his story to say that there was plenty of melons, oranges, etc but there would be no bananas till monday mornings delivery. Really feel that a hotel looking to get recognised should have a supply of basic foods + staff should be more accomodating & helpful to ensure that the time spent there by guests to be more enjoyable.
All staff were very plesant and only too happy to assist where possible. No restaurant open on Sunday (25/10/09). Poor TV signal / reception - Poor Taxi service to nearby industrial estates.