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Location, location, location and staff was courteous. Rooms are noisy compared to most La Quintas we've stayed in. Cable service used had several strikes going on which limited reception choices, but then it is Lake Country........better to be outside enjoying it.
Very close to area businesses, shopping, and those that we are visiting. We love that it is a dog friendly hotel with no additional fees. There is even a separate dog area to take them outside.
Easy check-in, free breakfast, pool, ample/free parking.
The room was awe inspiring from the second we walked in. The bath and shower were also fantastic. We were staying for a wedding and it was well worth it even though a tad on the expensive side. The hotel and wedding staff were great. It was expensive.
Size of the suite and the antique furniture. The bathroom including fixtures was one of the best I've ever seen in a hotel, and we've stayed in Kohler!
The hotel staff were very friendly but that is really as far as things go. I guess the air conditioning was pretty good too and we had the pleasure of turning it as low as we wanted. Okay so this hotel must be brand new because there was no sign whatsoever about it around its physical location. After leaving and coming back I noticed there was a highway sign we had missed because it was behind some tree limbs (they draped over it) but it's a very easy to miss place. I knew this was the middle of nowhere so to speak so when our view was of somebody's house I kind of just rolled my eyes. The worst part of our whole stay was that neither of us could sleep. I woke up several times to my back and hips aching from the bed being so uncomfortable. When we originally came in I plopped on the bed and mentioned it felt good. Well, I was wrong. Sleeping in it was not easy. I woke up every two hours to some sort of excruciating pain then had to carry all our stuff down the staircase because there was no elevator. I didn't realize this at the time or I would have asked for a first floor because my partner has a hard time getting up and down the stairs.
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The customer service was exceptional from the front desk to the breakfast staff.
The complimentary breakfast was amazing. The location was perfect, right next to the highway and easy to get to. The room could use a slight upgrade, but nothing that was unbearable.
>The staff was wonderful -- they clearly understood the definition of 'Customer Service'>The swimming pool/hot tub was one of the cleanest hotel/motel facilities I have ever used. The grout was clean and mold free! The hot tub was 100% inviting.
Clean. Breakfast. Store with food. Coffee maker in room.
Proximity to our wedding reception venue. We were taken aback at the lack of an exhaust fan in the bathroom - and other members of our party said the their 3rd floor rooms lacked fans as well. This seems strange in today's hospitality world.
Nice, clean Hotel and room. Friendly staff. A very good breakfast selection. Fridge & microwave in room. Nothing
How nice the staff was and how close it was to State Fair.
How clean it was and the location
Room was clean and confortable. Breakfast was great with several choices, delicious, with a large clean dining area. Quick on/off highway. Close to shopping and dining options
The Inn was close to Alpine Valley Music Theatre. There were a couple establishments near by that made it easy to finish eating and walk home when finished. When I called to confirm my stay, the lady told me that I shouldn't have used a third party to book the hotel because she could've given it to me for a cheaper rate. There weren't many towels in the room. When I walked into the hotel, the guy behind the counter asked for extra towels in our room to give back because they had run out in the pool. Then when I asked for more pillows because the lady questioned me abut how many people we had in our room and that we should be fine with the number of pillows that we had. Not the best service I've had.
The staff was very friendly and accommodating. It wasn't very clean. The breakfast area needs to be expanded. They need to invest in queen size beds instead of full size.
location was good for us. room for the most part was comfortable and fairly clean. there was mold on the bathroom ceiling and the one mattress had stains on it. (thankfully it was in a zippered cover)
Staff was very polite and helpful. The hotel is in walking distance to a really nice eating establishment. The room smelled and felt damp. The carpet and the bed felt moist. Turning on the air conditioner contributed to further odors. The room went from warm and damp to cool and damp. Capping off the discomfort was the drunk couple fighting from 3:30 am to 5:00 am next door