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The hotel was a great place to stay as family & friends gathered for a wedding. The staff was so accommodating & friendly. We liked that it was easy walking distance to restaurants & local downtown shopping yet in a quiet neighborhood. We plan to return.
Loved the staff and the room was great! The bathroom was very nice and large but lacked a bathroom fan so I had to wait for the mirror to un-fog before I could get ready.
smell of paint
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
Staff was perfect and polite Room was hot although not a big deal
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
I would stay again. it was a good experience.
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
Room had a musty smell
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
clean, friendly, unique
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
The room was great. Around alot of things
very nice and clean
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
We were in the Buffalo area visiting on the weekend after the huge November snowstorm. Country Inn and Suites did a great job of clearing their lot and entry, and the staff was very friendly and accomodating. I think we were among the few staying there who weren't part of the snow removal crews from out of town, but the hotel operated as if it was business as usual. Kudos!
Very noisy. the walls are very thin. You could hear what was going on in the rooms on either side and down the hall. The hotel is very close to the highway and you could hear trucks roaring by all night. It was clean. The staff was friendly and helpful. Breakfast during the week was fine but it got too crowded on the weekend.
We wanted a hotel close to Buffalo, but less expensive than some of the downtown hotels. The Country Inn was more than okay for our one night stay.
Everything was fine Comfort
Overall a very nice hotel. First night we checked in the toilet wasn't working; however, that was resolved immediately as we checked in the room right acrossed. Love hotel, good breakfast, & will definitely come again.
good economical choice
THe Hotel was new, rooms nice and staff was excellent
Clean, modern, inviting atmosphere. Friendly staff. Rooms were a nice size with refrigerator and microwave. The pool and hot tub area were well maintained and adequate size. The price of breakfast foods did not seem very economical for a family, but we did not go into the restaurant--that was just based on looking at the room service menu.
Comfortable stay with amended on site. Good staff. Had no issues.
No fridge or microwave in room. Not a big thing for me
I would stay there again.
The room was very clean. The complimentary breakfast was Amazing. The work out room was clean quite just a little hot. The indoor pool area was amazing for kids and adults The only thing I didn't like was our heat kept working for a little while then it would start blowing cold air all night. And it had no microwave or mini refrigerator
cleaniness, courteous staffs.
for out purpose to crash overnight as a layover it was fine. Breakfast was standard Buffett, staff was hospitable. Hotel was easy on and off from highway. Shoppers no center was accross the street. The bath tub had some brown stains in the tiles and tub....the bed was very soft. Could not sleep. The heat/cooling system was not digital or central. However you could adjust to high or low...
Easy access to thruway. Heating unit noisy and unable to regulate. Curtain did not close and found lights from surroundings quite annoying.
We always stay here when we go to Buffalo to see my daughter who goes to UB. Location and comfort is fabulous. The cookies are delicious! The room we had was on the first floor and it was noisy. Not only did the noise from the next room filter in to ours, but the toilet was so loud when flushed that it woke everyone up in the middle of the night. Also, the TV quality was terrible. Very staticky.
Hard wood floors in rooms, friendly staff, good location, plush towels No bathtub, breakfast not included
We had a great stay! The staff were so friendly, the room so clean- loved the shower and the bed was amazing! Didn't want to get out of the comfy bed!! We will be staying here again when we come to buffalo!
I went here for A Great time with My Boys. 6& 2 on the Website it said there was an Arcade. There isnt.. Okay so No big deal then, just a Little Dissapointed. When I checked in the Lady "Manager" was Rude, No eye Contact, her tone was very Snotty. Their "Gift Shop" Was like 4 shelves , it was Awful. My room was Very Small. Didn't look like the Pictures. And my Stay most of all was not worth the 250$ for one night I paid. Breakfast in the Morning was Ridiculous it's this tiny "Cafe" We sat at an empty table that I had to clean bcuz their was leftover food on it. Sat for 20 mins and Noone came to take our order. So I went to the register and Placed it. 3 bagels, & A country Bfast later was 35$, and took almost 40 mins to make it to us Cold. And not worth it at all. I will never stay there again, and I would absolutely not Recommend it to ANYONE.
Very nice room and nice shower. No carpeting in the rooms was a bit different, but no big deal. The bed was awesome, very comfortable. The staff was great. Bathroom a bit cramped.
Good location, friendly staff, comfy bed. Bathroom leaking; expensive
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
we had a nice time, staff was friendly and it is close to all amenities no
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
This particular location does not have any signage on their building, only on the driveway that is shared with other buildings, so it was difficult to know for sure I was in the right place. Also, the heavy curtains didn't close, so there was no blocking sun or ensuring there were no prying eyes.
The staff was extremely friendly and helpful. The room was clean and well stocked. The breakfast provided was fresh and had a great variety. The mattress was WAY too firm for my liking.
We Liked every thing about it. Would definitely stay there again nothing
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
Everything. Great price, great food, great room and comfortable, relaxing, excellent pool and spa. I would reccommend and i would stay there again. Even though we did not need the airport; it is right across the street, but you would not know it.
Hilton Garden Inns always meet expectations; clean, good restaurants, everything you need when traveling. We always try to stay at Hiltons if possible.
The hotel overall was good. We had an early flight. We were happy to see that they open their breakfast area before 5:30 am. Our room had some issues including the closet door falling off its hinges. Someone did attempt to fix the issue however, it seems like the property isn't being cared for too well.