Holiday Inn Express Hotel & Suites Hamburg By IHG

The hotel offers a distinctive breakfast with lots of choices and relatively decent food, and the breakfast attendants are very nice.

The mattress is amazing, and guests have described the beds as comfortable.

The hotel is very clean, and the rooms are clean and quiet. However, some guests have mentioned that housekeeping needs to pay more attention to cleaning around the edges and behind doors.

The hotel offers a warm and big pool, friendly and welcoming staff, and a full breakfast with a good variety of foods.

The staff is super friendly and welcoming, and the older gentleman at the front desk, the breakfast server, and the lady that did the breakfast are highly praised for their kindness and helpfulness.

Guests recommended choosing a room facing the front of the building to avoid road noise, especially for light sleepers.

Some guests experienced discrepancies between the room booked and the room provided, such as being assigned a handicap room instead of the room type booked. It's advisable to double-check the room type upon check-in.

Some guests encountered issues with room maintenance, such as ripped window coverings and malfunctioning thermostats. It's recommended to inspect the room for any maintenance issues upon arrival and report them to the staff promptly.

Guests reported noise disturbances, such as doors banging and traffic noise. Consider requesting a room away from staircases and high-traffic areas to minimize noise disruptions.

Some guests experienced issues with amenities, such as cold coffee at breakfast and non-functional safes in the room. It's advisable to verify the availability and functionality of amenities during the stay.

Some guests encountered delays during the check-in process. It's recommended to allow extra time for check-in, especially during peak hours.

Several guests mentioned cleanliness issues, such as dirty carpets and unclean bathrooms. It's advisable to inspect the room upon arrival and report any cleanliness concerns to the staff.

The hotel's proximity to Fairgrounds Gaming and Raceway and Ralph Wilson Stadium makes it convenient for guests interested in these attractions. Guests may consider planning their visit around events at these locations.

Many guests appreciated the variety and quality of the breakfast offerings. It's recommended to take advantage of the breakfast options provided by the hotel.

Numerous guests praised the friendly and helpful nature of the staff. Engaging with the staff for recommendations and assistance can enhance the overall guest experience.