East Hanover Hotels

Clean room with breakfast included

AC was broken in room, took them 1.5 hours to get us room with working AC. Staff seemed overwhelmed with tasks and wasn't very helpful or responsive to problems. Obviously old hotel with a few cosmetic updates, but still dumpy.

Location

Everything. The place was a dump. It smelled bad, the facilities are decaying and poorly maintained, the food was terrible. An all around horrific experience. The place needs to be completely re-furbished and renovated.

The property is modern, sleek, beautiful. Anda well kept facility.

Breakfast is not available on the weekend, only through a limited room service menu.

Clean. Nice looking.

No free coffe in lounge. No free breakfast on weekends. Not enough parking. Pool closed at night.

The hallways had an unbearable stench. Requested a handicapped room WELL in advance and ended up with a room on the second floor dead in the center of the facility making it impossible to get to without several halls and at least one elevator or stairwell. Staff was unwilling to assist in adjusting bill based on poor accommodations and early check out. Very poor customer service. Rooms weren't very updated for the price or comparable to the area.

I liked the Location

The doors were constantly slamming all night long. Not worth the money.

The moment I walked into the hotel the front desk greeted me so welcomely! not only that, but as I was walking up to my room all the way till my check out date the workers were beyond friendly and always had a smile on their faces.

I loved everything about this hotel, my only concern was that there was a little bit of crud on the bottom of the shower which ended up floating to the drain once I turned it on.

Friendly helpful staff, clean comfortable room which was much nicer than what I usually find in this price range, and a good cup of coffee at the bistro in the morning.

Staff was pleasant upon check in and the room was what we expected. The price was just right for us and we had a great trip.

The room quality.

Nothing I can't complain

Easy to find, quick check in process, comfortable beds

Rooms are small and old

At a minimum, I expect a hotel to wash the sheets in between visitors, and maybe run a vacuum once a year. This hotel did not do that. The staff did give us sheets out of the laundry room when we asked, but they were not very helpful considering our very minimal request.

When I order a superior king don't change it to double bed room and tell me that's what I ordered

I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.

location

smelly room, dirty, crappy breakfast , just to name a few.

Wonderful studio suite with a kitchenette. Upscale carpeting, wall coverings and furniture. Easy access to all major roadways from a pleasant neighborhood.

Queen bed instead of King.

Everything! Great location, free breakfast with real eggs, very nice room with a kitchenette. All for $106 for a family of four!

Nothing

Comfortable and relatively clean good value for money

Ac didn't work it was a hot night

It was convenient to all major highways

H.V.A.C. was moldy. Matressess were hard as rocks.

We were provided a room prepared for a handicapped guest but it worked out because it had extra safety precautions and I felt safe that my fiancé would be ok. I only felt guilty that I could not take advantage of the pool because I was trying to finish a project. However, he did!

It was noisy on friday night and you could hear the neighbors coughing throughout the night.

Everything was great. Great price and great value. I especially like the shared amenities with the adjoining Hilton.

Excellent staff.

Was charged for a Tylenol, I thought that was kind of cheep.

Location and atmosphere very friendly staff everything seem to be very clean, and comfortable.

no

Room was extremely large with a king size bed and a separate room with couch that rolled out to a double bed along with a kitchen. Staff was extremely helpful too.

Always clean ans staff is always friendly and helpful Awesom breakfast!

The bed was comfortable.

1. We could not park in the front of the hotel, otherwise we would get towed; 2. we were in another building; 3. the room smelled upon entry but the smell went away after some spray; 4. The stay, while convenient, was not worth the $100.

Location was good. Room was clean.Bed was comfortable. Staff was friendly.

Facility and decor was outdated. Lobby was not welcoming and did not present a good first impression.

location,room size and layout,atrium and the grounds

One bed was sinking in the middle and the nobs were coming off the chest. Also the coffee maker stopped working and called the front desk twice. They said engineering would come but never came. After 2 hours and multiple times unplugging,replugging and resetting,it finally started but was leaking from the second side.

The breakfast is very good and the lobby is beautiful

The pool is dirty. There was hair in my room coffee maker. No linens for the pull out bed. Soap scum throughout the bathroom.

The Irish pub in the restaurant was excellent. The staff was very professional, accommodating and friendly. The room was clean other than the issues cited in the other box. The lobby is beautiful and clean. The location is convenient and there was plenty of free parking.

I booked for 3 adults and requested 2 doubles, however my email confirmation stated 1 king bed. I called the Marriott and was told there were no rooms left with double beds. I then called hotels.com and was told the room could be changed to 2 doubles, however upon arrival the reservation was still for 1 king. Thankfully the desk clerk noticed the size of our party and immediately changed the reservation 2 doubles without me having to ask her. Don't know why this was an issues when I originally called the Marriott (or why the change made through hotels.com did not change the actual reservation at the hotel). There was some black mold on the ceiling above the tub/shower and the room had a slightly musty smell, like a damp basement. Our room refrigerator was not working upon arrival and the hotel had to send up a maintenance person to get it to work. We discovered there was a big cultural conference (NJ/NY VSNA Indian conference) taking place during our stay. No issues with the cultural conference however with so many people mingling about in the lobby and hallways we felt like we were intruding on a private event and that was uncomfortable. We did not feel like we should walk around the hotel and stayed in our room. It would have been nice if I was told about the conference at the time of booking.

Lobby is good. The event we attended is at the same building so staying at this hotel location made sense

Got a wrong room. I requested for double queen bed but was given single king. So a family of 4 is sharing a single bed. No effort is made to help the situation. I even tried to ask if there is something she can do. I got a big 'NO'. However, the couple after us the a double queen bed. The door going out into the veranda is broken so we have to turn on the heater.

I sent an email to you already advising the rugs and rooms of this hotel stunk really bad and need to be replaced. the room I stayed in I had to spray room freshner consistantly and made it fell unclear and dirty.

The rugs and rooms smelled bad. The rugs seem to have been there for about 40 yrs.

The hotel was quiet and clean. I will recommend to anybody who wants to stay in Essex county.

NO

Clean comfortable hotel that I usually stay in this area.

No free mineral water that gave us before.

Room was great. The staff was good. Breakfast was very good with a big selection. I got a great price and was very pleased.

No.

Convenient location. Excellent complimentary breakfast. Reasonable price. Clean, well appointed rooms.

Bathroom sink had a leak that allowed water to flow onto the floor.

I have stayed at this hotel many times and have never been disappointed. The staff is incredible, the rooms far exceeded my expectations and the breakfast has always been great. Don't pass this place up!

Very good clean room and facilities

Courteous staff. Clean room. Convenient.

Everything was nice.

no complaints.

Only problem was missing tv remote the first night. In looking for it I found lots of dust and a baby sock behind the headboard.

The hotel was very nice and the staff we met were very helpful and friendly. We will stay there again.

The furnishing in the room was top notch, as was

The room was large, comfortable and nicely decorated. The staff was very friendly, and the coffee good. Also, while the food menu was limited, it was all made with fresh ingredients & excellently prepared by (again) friendly & attentive staff.

There is no real room service at this motel (though there is food delivered by local restaurants for a high fee). Also, we were disappointed that the hot tub was out of commission during our visit.

The room was comfortable, clean, and provided us with a great night's sleep.

The staff in the morning when I checked out were short, and not very friendly. I wasn't asked how my stay was, was not provided a bill, and when I let her know that the hair dryer was not working in our room she just said "Ok, I'll make a note".

Price and simplicity. This hotel is for the practical customer. If you pick this hotel for luxury or have high expectations, you WILL be disappointed. If you plan to spend most of your time away from the hotel, this is your cheapest/best option.

The front desk clerk was very anti-social. When I entered my room I was overwhelmed with the smell of the air freshener. Upon removing the freshener I noticed it was masking a faint smell of urine. (Room 47)

The bathroom was clean

The towels were thin.

great building, good restaurant, friendly staff

very nice hotel with fantastic amenities. Lounge and restaurant are fantastic.

Friendly, helpful, accommodating staff. Clean, comfortable room. Attentive to needs of animals.