East Ridge Hotels

Very happy with staff and hotel. Nice location for us, didn't want to stay in heart of Chattanooga with the traffic. Blake at front desk was extremely nice and helpful when Kayak mixed up our reservation. Thanks for a very nice stay and we would definitely stay here again.

Clean, convenient, friendly staff. Pool available. Good breakfast bar.

Room smelled musty because the carpet was wet from dripping air conditioner. Humidity in room was high. Bed and pillows lumpy.

Very little noise in the hallways and nearby rooms. Complimentary breakfast. Room was spacious and comfortable. Very friendly and helpful staff.

The only small critique I have is that the complimentary breakfast didn't provide many options for one who prefers to eat a protein-heavy, carb-light breakfast. Aside from scrambled eggs, almost every other option fell into the bread or sugar category.

This was our first time staying at a Fairfield and we only stayed because I got such a great rate through Kayak. We enjoyed everything about our stay. The room was large and clean. The breakfast selection was very good and the eating area was large. I had one small issue about the music playing through the sound system at the same time the TV was on. I spoke to the front desk and it was immediately addressed in a very pleasant way. Also its proximity to 75 made it very easy to find. I would stay again if I got as good a price break!

Since I am really only looking for a clean place to sleep, I would not pay your standard rates!

Hotel was very clean and the staff were professional. We also enjoyed the free breakfast buffet. We had a room next to the elevator and did not have any proble with noise from it. There were many families there during our stay and only had minimal hallway noise and only during the day never at night.

The only drawback is that there is no fan in the bathroom so the air doesn't circulate and it stays humid after using the shower.

Clean, modern rooms with plenty of space and generous sized bathroom. Bed was comfortable and had a variety of pillows from firm to soft.

Not enough parking had to park in the hotel next door's parking lot. Could use more tables and seating for breakfast. Utensils left a bit to be desired.

Breakfast great. Nice pool. Staff friendly. Rooms nice

Little far from attractions due to traffic mainly fast food nearby no restaurant on site

Very clean. Friendly staff.

Being charged for parking.

I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.

Decent for what I paid, but staff was rude and unhelpful.

The hotel is located very close to Chattanooga, TN and some of the great scenic areas around the city (Ruby Falls and Rock City). The room was a descent size and very clean. The staff was also very helpful and nice. There were a few issues with the room...the hotel is next to a bowling alley or skating rink and there were a lot of kids in the area. I was somewhat fearful that my car would be vandalized or damaged but all was alright. Another issue I faced was a half naked, drunk patron outside the room that kept moaning. I called the hotel staff and they were extremely helpful in contacting the police.

The hotel was beautiful, extremely friendly and helpful staff.

It's a beautiful historic place.

It's difficult to get around the separate towers. The pool area should be promoted more.

Great location if you have a scheduled event at the convention center. Good amenities.

Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.

The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.

Location to downtown was great

Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.

Just about everything

The bar and pool close way to early.

then they had the netve to dismantle the stairs while we were trying to drag ourselves out of there.

We had your rude staff. Horrible policy of forcing the client to come to the front desk for everything. The general unsafe broken natural of the hotel

person at desk was friendly and helpful. Did not make up for the rest

roaches in the room, also smelled moldy. Sheets were dirty and not changed from previous stay. Wish I read the other reviews before staying here, this place was terrible

Friendly staff

Room smelled funny, pool deck falling apart, bathroom dirty.

Seaff. The Shower.

Chairs too low in restraint.

Location, 24 hour diner and bar walking distance to anywhere!

Checkout time should be noon!!!

Derrel at the front desk was nice and helpful. Great location, and descent deal with Kayak.

No complaints.

Excellent service and close to everything downtown

The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left.

The AC unit was loud and they did not have a safe in the room.

Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.

In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.

This guest did not leave comments about this hotel.

Was supposed to be a 'double room' advertised as having more room than a normal room. That is NOT WHAT I GOT.

not safe

The front desk staff responded nicely to my complaints of being given a smoking room when non smoking was requested. They comped the room after seeing my displeasure. I did not have to ask for it.

The room was smelly. The mirror was so dirty you could hardly see in it. The carpet was dirty. The mattresses were uncomfortable, and the bedskirts had mold on them and had to be removed! Terrible! I would not stay here again and I can't believe Hampton Inn quality has been reduced to such a level!

Great location

Really convenient to lots of attractions. Staff was very friendly and attentive.

I liked the fact there are 2 bedrooms plus the living/ kitchen area. The easy access to the interstate.

I arrived at 4:30 was told my room was not ready and then offered a lesser room than the one I paid for. I was told they had cleaning staff call in sick so they were behind then I was informed how long it took to clean the room I had requested. That I felt was not my problem. I had no room and was asked to return in a 1/2 hour and it would be ready. I returned in 45 minutes and had to stand and wait while I heard the manager inform another guest that their room was not available yet either and then the manager upgraded their room. I was never offered anything but a lesser room. At my turn I was informed that my room was still not ready and I hadn't given them enough time. Very unprofessional service. I will not return to this particular hotel. I have stayed at other Homewood Suites and never been treated so unprofessional as I was here.

The breakfast every day was just wonderful..very pleasant staff.

Couch in our room was old and warn though very clean room.

There was a lot of places you walk to

The location was perfect. Walking distance of the aquarium, restaurants, and bars.

There was a little renovation going on so from time to time a heard a little drilling.

Very clean

No coke products

Very clean and comfortable, excellent breakfast in the bistro ($20 breakfast for $10 when purchased in advance with room).

Somehow my room number was charged for a dinner we didn't have. The staff initially disputed this but eventually removed the charge. Also no elevator is a pain but not a huge deal.

Staff was very friendly and ready to help. The room was very clean and comfortable.

The door threshold and door seal were not sufficient. Midnight hallway talk may as well have been in the room with us.

Location is convenient, close by restaurant etc.

Room kinda look old, ex: bathroom toilet/sink looks very old. They can improve customer service a little bit. Customer service when I check in was great, but other are not too helpful sometime for an extra help that won't take 2 seconds to do.

Would stay here again was very clean nice lunch at breakfast would recommend it to anyone else

The staff were soooo kind and accommodating!! The rooms were very clean and comfortable. I loved the room and that they had an indoor pool. I can't say enough about the kind staff and cleanliness though:)

We booked this room last minute and I couldn't have been more pleased. Staff was super friendly, breakfast was great and the room was more spacious than I expected. Our room had a small fridge, stove, and microwave even though we didn't get an upgraded suite.

The room was plenty big enough for my husband and I, plus our 13 yr old son. We also had a full refrigerator and sink, with a little cook top and all the plates, cups, silverware, etc. The king-size bed was so comfy! The breakfast was good, enjoyed fresh fruit everyday. Overall a great stay and would absolutely recommend to anyone!

The TV is on a swivel stand that faces one side of the room or the other. If we were in bed watching TV then our son couldn't see the TV on the other side of the room where the pull-out couch was, and vice versa. But for us that was no big deal really!

the pillows suck

The bedding, the pool area didn't overwhelm with a chlorine smell. Modern interior.

The mini fridge in the room was unplugged, not sure how long, so it stunk pretty bad.

It was clean but small and it was convenient for one night stay.

The people above us keep up a lot of noise thru the noise and it was as though they were running backward and forth. It kept all 4 rooms that we rented up all night. None of us rested that well at all.

Location

Room smelled like Clorox. A/C was off room was hot when I arrived. Cable was horrible, needed updating. But then again it was only a 2* . Shower was weird

Nothing, bad experience.

The climate unit in my room went wonky. Was set to cool, but woke up at 3AM covered in sweat with temp in rhe mid 80s and the unit blowing heat ! Called downstairs, was told to come down for keys to another room. In the morning, desk clerk said can't adjust price because I booked through Kayak, offered me a candy bar ! I will never stay there again.