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Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
staff and decor and spa very noisy.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
Wow it was a fantastic hotel and such value.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
Peaceful surroundings, good old fashioned service
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none
Room and ameneties Wanted to extend my stay but hotel fully booked
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
The staff were very curtious and polite and efficient,nothing was too much trouble,food and service was excellent. One small point,no tea/coffee in the room
The grounds and the gardens, the swimming pool, the quiet, the helpful staff and management - Ivon, Jennifer, David Beneven, Chris the room was a bit small
The gardens and the hotel buildings were quite superb I had to point out to the receptionist that there were two errors on my bill,which she corrected immediately.
The old world charm and atmosphere. It has been around since the 17th centurt Rooms tended to be a little dark. They need to find some other lighting sources
Excellent staff and the room was lovely
we stayed here for a friends wedding and couldn't fault anything.
This was a wonderful expericene--we celebrated our 50th anniversary and it was all we could hope for.
It is a beautiful hotel, fantastic wedding, good food (at breakfast and wedding meal) courteous staff room very overpriced, not that nice compared with the rest of thehotel
Very clean and efficient with excellent food and service None
Lovely venue, superb room Shame the cleaner left a bag of all the other rooms rubbish in our room, and no-one said sorry. Shame the left hand sink was blocked and no-one said sorry. Shame it wasn't clear that the water left by our bed was not complimentary. Shame that when the restaurant made a mistake and charged us for breakfast (£38) no0one said sorry.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
friendly staff, convenient location
Very convenient, great location to airport
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
location for airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
The room and the dining experience The lack of direction to get from one part of the hotel to another
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
easy access location good - pleasent area
the strict minimum!! 14 GBP for wifi
Close to the airport. Elegant in its own way. The rooms are a bit small.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Nothing decor very tired, noisy
Slick check in, very clean and comfortable
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Close to the airport The rooms was far too hot.
The food was great, and the service terrific too. Doors a bit scratched up.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Staff attention to detail, quality of room and location
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
clean, modern and comfortable
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Convenient for our touring itinery.
The food at the restaurant was excellent - a fantastic meal.
every thing it was perfect for a quick getaway for the weekend lack of parking
Marriott room standards as expected Restaurant staff were extremely slow (it was busy for Ascot) but not full. Waited 20 minutes on wine to the table. As a Marriott rewards customer I have had better experiences with regards to Marriott service
Amenities Too expensive
Room facilities Noise in corridors at night
Check in was clean and efficient. The place appears at first glance to be running very well. Getting a meal was a fiasco. The restaurant staff informed me that the kitchen was running a "little" slow only she forgot to add the inverted commas. The standard of food when we finally got it (had to threaten to leave) was very poor. The up side was I didn't get billed for the meal but I would have gone out if the hotel had been honest and said they were not able to serve from the a la carte menu that evening.
the bed is very comfortable and the room is spacious and clean
conveinience, Quiet no
Comfort and cleanliness of room. Staff very attentive. First impression on arrival in reception, staff efficient and friendly queue dealt with efficiently. Room well equiped and bed plenty of pillows and clean.
Room was exceptionally clean with excellent facilities. location was good for Windsor. Reception and room staff excellent. Would book again despite bad experience in restaurant. The service in the restaurant was very poor. Starters and mains were brought to the table together and after we requested main be taken back, we then waited 15 minutes before in was returned after starter was finished. Restaurant was not busy . However, waiter was very apologetic and did not charge us for the meal.
Friendly staff, gym was good. SPA was not that good.
Staff was extremely helpful and friendly. Room was clean, comfortable and spacious. The showers were very difficult to use and we had to change rooms because the shower couldn't have pressure and heat at the same time (something about being too far from the main pipes).
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Early check in after a long haul flight was not possible
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
The position of the hotel in Windsor and ease of getting everywhere
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
The location is perfect for central windsir;everytrhing is within easy walking distance.
The curteous & helpfull staff.
food excellant bedroom first class comfort, could not fault any of the staff all most helpful.
Meal in the brasserie was excellent The noise from the room above ours was intollerable. We could here them walking up and down the room and flushing their toilet. We were kept awake until 3am
Fabulous Spa - possibly the best I have ever visited.
The traditional room was still of a good size and even though most rooms were booked the spa was not crowded at all...most relaxing and able to truly chill out with partner. The price of treatments and food in the brasserie is quite expensive, be prepared to splash out in this luxury hotel!
spa area & availability of treatments hotel staff were in the main unfriendly particularly at the reception desk. I am glad i didnt not pay full price.
Always a pleasure to visit Pennyhill. Beautiful bathroom & bedroom. no sewing kit in room. Overpriced food that was very oily.They did charge for the portion that was returned.
It has a calmness seldom found in hotels today
The staff were excellent - we were attending a wedding and that was perfect. No air conditioning - bath plug did not fit plughole, shower very difficult to use room extremely dated - got the impression that we were allocated one of the poorest quality rooms.
We really enjoyed the relaxed feel of the hotel. The service in the restaurant was average as were the accompaniments to the meal.
First class all the way Limited menu selectin in the sports bar
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
The size of the room and the Hotel's location poor service at the restaurants
excellent facilities. main restaurant closed. drink and mini bar prices too high
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Nothing Dirty and unfriendly staff
A bed to sleep Old hotel needs updating
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Great Value for money!
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
The view of the river from the room, and being able to check in a little early
Excellent quality in a beautiful setting with very good facilities.
The room was spacious and well appointed Vegetarian selection was limited
Amazing building with lots of history, we had no idea over 200 movies had been filmed there! Also, we hadn't realised the famous village of Bray was five minutes away, worth a mention on your website. Fabulous location right on the banks of the River Thames.
fantastic building with unique history in lovely surroundings would have been nice if the room had been heated prior to our check in as it was freezing and explain how it worked
location, excellent for windsor horse show.
The Oakley is incredible! The room was the perfect style to match the hotel, the bed was very comfortable, and the sandwiches are amazing! It is beautiful to walk around the property both at night and during the day. The whole hotel is gorgeous! I can't find anything bad about this place!
The staff they were very friendy and efficient. We requsted breakfast for 04:00 and this was no issue. Bar and restaurant staff were also excellent. No everything was very good
The grounds Did not like the Beauty Salon, Booked my wife for a 40 min massage on her Wedding Anniversery and only got 20 mins. Absolute rip off.
emptying bottle bins at 6.30am!
The environment is excellent
Excellent hotel, very well placed directly opposite the Castle. Staff very polite and friendly, modern room very comfortable
Great Location (across the street from Windsor Castle). Polite & helpful staff.
The hotel was excellently situated and well appointed The bed was too small and the breakfast expensive
overall an excellent hotel and very helpful staff made our stay very enjoyable. great location close to Windsor Castle