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I went with three other people. We were greeted wonderfully. The person at the reception desk was courteous, professional and friendly. My boyfriend and I had reserved a one bedroom suite as well as my friend and her boyfriend. We each received a two-bedroom suite. It was beautifully decorated and arranged. However, we were expecting them to include the exact same things since we did make the same reservations and we received the same suite type. My suite included a waffle maker and their room did not. They had A POT, My suite did not. My friends master bathroom's toilet was clogged. She called reception and they sent someone to fix it right away which is great, however that is not something anyone should have to deal with on my vacation. There was no tub in the master suite which is fine because we prefer showers. The shower had glass doors that didn't really close. when showering, a lot of the water would end up outside the shower so the floor was constantly wet. The bathrooms from both suites was missing the hand and face towels and when we asked, we were told they weren't available at that moment. Since we booked two separate rooms, we would constantly call each other through the resort phone in order, for example, to meet up in the morning for breakfast, etc. There was only one phone and it was located in the dining area. It was inconvenient especially during the mornings to have to get up from bed and walk out of the room to another area of the suite to answer the phone, one of those phone calls coming from reception. My friends suite was also missing an ironing board, My suite had it. When I did my research on the resort, it stated Wi-Fi was included. This is not the case. Yes there was free Wi-Fi in the common areas but the suite’s Wi-Fi had to be paid for. The resorts information should’ve stated ‘Limited Wi-Fi’ or ‘Free Wi-Fi in common areas’. On our first day we were exploring the hotel and unbeknownst to us, we walked into the area where guests are signed up for the VIP membership. We were treated rudely by one of the managers. With an attitude, he said that it was the VIP area and just looked at us, expecting for us to "get the hint" and leave. One bad experience like that pretty much dissuades a person from not only becoming a member but to never visit the resort again. The buffet food wasn't all too bad, it just needed more of a selection. There were two restaurants where we made reservations, Sushi and Italian. The Sushi restaurant was located in its own small place, the Italian was not. It was located in an area belonging to the buffet, which I felt was not very "exclusive". Being a "Boutique" resort, I imagined more attention to detail and better attitudes towards guests. ONLY GOOD THING ABOUT THIS TRIP WAS THAT IS IN BEAUTIFUL PUNTA CANAA BARTENDERS AND WAITERS WERE AMAZING *LIMITED FREE WIFI (ONLY IN THE LOBBY AND BEACH AREA NOT IN THE ROOMS ) *IF YOU'RE NOT VIP 1 BEACH BAR *LOOK OUT FOR NASTY MANAGEMENT THAT WOULD GIVE U A BAD LOOK AND NASTY ATTITUDE IF NOT A VIP MEMBER
We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :) The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.
Very nice seashore, palms, very calm waters in the area where the hotel is. Good food in restaurants. Although we've booked the room through booking.com 2.5 months in advance, when we came to the hotel, they did not have our reservation and tried to downgrade us to a cheaper room than what we booked. It took 2 hours and required to talk to hotel manager twice before they actually let us checkin into the room we booked.
If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,
The beach was nice.
Great facilities, beautiful setting, lots of fun activities available. The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.
ovation horrible internet service would not return there because of it a lot of good with no taste
Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay... We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.
everything is nearby . local is new. room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.
The beach front area had plenty of seats and the beach itself was beautiful. Staff was friendly at all times. The food options were good and with a variety. They had day and night activities to offer so there was always something you could do if you chose. One of the pools was drained and out of use so the first two days we did not use the pool because the other pool was full which was really annoying. Dinner reservations to specific restaurants could only be made in person so it was an inconvenience to have to go to the front and worry about something that could be easier if you could call from your room. They have an unnecessary policy for beach towels that I have never experienced at another resort. It's like a trick because they know someone is bound to lose their towel card and incur $25. Wifi was spotty and unreliable at times.
Our stay at the Magestic Elegance was truly unforgettable. The staff was extremely friendly and helpful. The service for Elegance Club members was amazing. We could not have enjoyed our honeymoon more!
This was for our honeymoon and it was extremely relaxing. We enjoyed everything from the room, the food and the location. However the staff really made us feel welcome more than anything. Evelyn was the sweetest lady and helped us with our Spanish which was really cool and made us want to come visit with her everyday. The whole crew was amazing as well. Just to name a few that went the extra mile were Yahaira, Alberto, Black Barbie, and Franchesca. They were excelente!! Also their were a couple guys that did a paddle board yoga session with us and they were hilarious and a lot of fun but unfortunately we forgot to write their names down so now I can't recall. Overall though we would definitely recommend this place it was an awesome experience. Spending the extra money for the exclusive membership is worth it as well because the place is rather large and it's nice having your own butler and desk to help you with booking reservations and excursions. Their was only one restaurant we weren't huge fans which was Sea & See but a lot of others liked it. Just wasn't for us I guess. We loved the food everywhere else though and the drinks were always coming and very delicious as well!
Typical bait and switch. Apparently we were told that every single room near or walking distance to the beach was not available. This was the case even though i booked six months ago. They literally put us in the last building on the property. The LAST building. It was even past the reception (or before if your coming off the street). It was like almost next to the street. This is ridiculous. When i spoke to Arnaldo, whom i was told was the manager (yet i saw no identification) he could offer nothing to help. No solution. No discount. No hope. My mother (who has never been to punta cana) is very upset. The hotel expects us to wait 10-15 to take a train to the beach (which is a 10 minute train ride away). If he really was the manager, he didn't solve anything. I am so disappointed at this experience. We are paying over $1,200 USD for 2 nights and this is what we are getting for it. Please avoid this hotel at all cost. If they actually act on it after i post this i will let you all know. Electricity went out on my last day. Some drinks were not included (therefore this was not all inclusive).
All services and meals were of outstanding quality. The suites are architectural masterpieces. The local wines are far from European standards.
Everything!! Nothing negative to say.
many fun activities old facilities, need renovation
Everything about it, food ws great, Staff ws excellent, especially Eleena from the dinning room, she ws great Can't think of anything , looking forward to my next trip In October
Gorgeous beaches and nice rooms. There are several restaurants all average quality but with a lot of variety. Overall food and beverage is average. The Bavaro beach is the nicest I have seen and the Platinum Club guests get very nice beach lounges underneath palm covers. The grounds of the resort are beautifully landscaped and have peacocks, flamingos, ducks, etc.... We enjoyed the outdoor private spa at the resort after booking a couples massage package. Spa prices are reasonable. The house wine is not good but you can pay extra to upgrade. There is very limited internet access so don't plan to check your email much. Like many large resorts guests reserve beach and pool chairs much of the day without using them, the hotel has a 30 minute policy but doesn't enforce it. This could be an issue when the hotel is crowded.
I loved the property, the room, the pool, the beach, the shows and the staff. I also like the privacy of the property and the beach. I liked that I was not bombarded with people selling or wanting to braid your hair, etc. which truly made it a very relaxing vacation for me. I would recommend this property to all! I didn't like the food that much. I thought the beef and pork were very tough at most places on the property. The only place that served tender pork was the Asian restaurant (ribs). I also wished that there was more spanish food offered. I did not like that I could not have avocado or maduros being in the Dominican Republic.
Cuisine, beach fasilities, climate, parkside location
It reminded me of the melia caribe tropical hotel and resort, but cozier, hence easier to find family members when you pick a place for a wedding & not as costly. The wedding went well. I do not know if it was the actual hotel experience because I was touring the countryside 2 days prior to check-in, but 2 days into my hotel stay, I was invalid in my hotel room with a severe bout of diarrhea and fevers. Also, in the Family buffet, you get these scantily clad women at the only entrance / exit of the buffet haggling you for photos with them. Maybe this flies with the Europeans, but it's kind of embarrasing when you have a 3 year old.
Good Facilities Quality of food
What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive. It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.
Beautiful, clean resort. Friendly, helpful staff. Our amazing butler named Francisco was the best! The restaurant by the beach had the best breakfast and lunch buffets. Adults only is the way to go for sure. We had an awesome swim up bar with a great bartender named Michael. Beach was beautiful and clean but every now and then solicitors would disturb you from your relaxation to try to sell to you. I was approached various times while trying to tan or nap on my lounge chair. Definitely tacky and disruptive. Resort should put a stop to this.
Great rooms Staff very nice but didn't listen sometimes
Very good hotel for its price. Delicious all-inclusive meal at plenty of restaraunts.Nice pools, beach is not over-crouded. Staff is friendly, but sometime it takes time to get understanding of what you really want :) 1) Only one car rental in the hotel (Prestige rent-a-car) with not good service (the longest and complicated procedure of getting car rented I ever had!). Although prices are a little bit lower then Europcar and Avis in Bavaro. 2) Stupid system of 200$ limit when you want to pay by charging the room. 3) Very shallow ocean on the beach.
Liked staff friendliness and comfort of the resort. The food was not as good as we expected and the service can be at times very slow. Room service not consistent in providing towels.
Excellent staff..beautifully maintained the food could have been of a higher quality
everything was perfect the staff happy people very friendly one of the best trips very , very good everything
Relaxing on the beach, loads of different restaurants, Casino & Pool and Beach Bars. The sunbeds by the pool were always reserved even although there was a sign stating that you cannot reserve any beds. The majority of people staying at this hotel are Spanish. For English speaking people wanting to meet lots of new people I would not recommend.
Very nice pools, sizeable clean rooms, friendly staff, pretty grounds. Tried to charge more than we booked for; problem getting adjoining rooms; seaweed-filled ocean; mediocre food and slow waitstaff, zero entertainment on the Royal side. A bit dull.
The poll are a was lovely and very relaxing. Good variety in the restaurants although food was often not as hot as it could have been. Overall, I would say this was a four star not five star hotel.
Everybody knows at least english except espaniola. I'm Russian and it's very important for me. nothing
Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful. Bag delivery and delivery service could take a long time.
Nice rooms and a great beach. The food was mediocre at best. This was disappointing.
GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,
The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.
Good shows Here in the United States most people get an average of 2 weeks off a year. Like many others I carefully plan my vacation and want to enjoy my precious time off from my normal hustle. I am a big fan of the Domincan Repulic with its beautiful beaches and great weather. I have stayed at some awesome Resorts including: Now Larimar, Melia, Barcelo Bavaro etc. Unfortuantley I can not say the same about Bahia. My fiance and I booked this trip to mainly meet with various wedding coordinators because we want to have our wedding in the Dominican Republic. We both have been married before and had 400+ person weddings so we figured if we do it at the DR we can keep it at 150 people. Just counting family and people we are 110% sure they will come we counted 110 definite people coming. So we decided to come to the DR and made an appointment with the Wedding coordinator for the day after we arrived to look at their packages, lucky for us we also made appointments with 5 other venues including a restaurant, a yacht and 3 other resorts. The top of our list was Bahia so we booked a room for two for this past weekend so we can get the full experience before we bring all of our friends and family over. The worst experience of any resort/hotel I have ever stayed at was this passed weekend at Bahia. And to be honest I am not exaggerating. I have stayed at maybe 10+ resorts in the Carribean before and this was the worst. It all began with the Check-in process which took an hour and 10 minutes. I guess I would understand the long wait if there was a huge line however there was no one in line when we got there. The gentlemen that was helping us was so distracted talking with other employees, trying to do multiple things at once, helping other guests that spoke fluent spanish (unlike us) that it took forever. To make matters worst he said he couldnt find our reservation (which eventually he found because he probably wasnt looking at the right place). Now lets talk about the first room they gave us. In the attached pictures you can see how awful our room was. When you go out on the balcony instead of seeing trees, the ocean or a courtyard we saw a huge pile of TRASH. Looks like a dump for the hotel. It was disgusting and smelled. How can you give anyone that room? Shame on you bahia! After complaining and complaining and complaining they finally gave us a "better room" close to the beach (Villa 9). This room was awful, the AC didnt work properly. The shower didnt work properly (the water would come from the top and the bottom thus causing minimal pressure). The tub would not drain water properly. The toilet would not flush and had to mainly be filled. I could keep on going but I think you get the point. At first we called guest services to get it fixed. They sent someone over while we were gone (we had to go meet with a wedding coordinator at a different resort) however nothing was fixed. We called again the next day with them saying they
Location on the beach Room flooded inexplicably
We liked the public spaces and the food. The bathroom in our room needed more attention and it had a small leak.
the rooms are ok could be better
Espacios publico exelentes y las comidas muy bien Dos cambios de cuartos por mal funcionamiento de los aire acondicionado
The help provided by Juana, and the shows This hotel is horrible and extremely dangerous for kids and elders. Bathrooms are the designed for people to trip bang their heads and die or suffer serious injures
the staff was really good and helpful. Buffet at noon.. It wasn't good.
the staff was nice enough my reservation didn't show up until the day after I checked in, so I had to pay for one nights room until the reservation showed up. spent the whole day trying to get the room situation straight the room I choose online was not what they gave me, I paid for a king I was put in 2 beds I would like my refund for the difference the food choices were not the best, the restaurants that you have to make reservations for were much better.
The location The food was the worst that i have had in my life
Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...
The place was a higher quality than most of the resorts in Punta Cana but only slightly higher cost. It was clean, food seemed a little better and staff was friendly. As far as the all inclusive part, they could have more activities. Also I always hate dressing up in long pants and long sleeve shirt when it's 95° out (we were even told for one restaurant we needed a coat so we skipped it). For casual dining food is very limited. My biggest complaint is the beds flat out hurt. They room was beautiful but I couldnt get a good night sleep because the bed left my back in pain.
Beautiful resort and grounds. We had a swim out unit that was wonderful so we were right next to the pool. The staff was very helpful. The beds were very comfortable. I liked the beds because they did not have a pillow top. The restaurants were very good and you have lots of choices. We came to relax and that was what we did. One time my husband went to pick up his towel from his chair and take it back and the employee told him that was his job to put the towel in the laundry and my husband was on vacation and to enjoy it. We were very happy with our accommodations. They have activities if you chose to participate. The pool is like a long lagoon and the rooms surround it. We chose to be in the Excellence Club and felt it was worth the money. We were in Building 7 which was close to the restaurants, main lobby and pool so we liked the location. The sand on the beach is hard to walk on and your feet sink in. It is very fine sand and not packed down. The entertainment is good but not great but that is not what we came for. You have to reserve your pool chair early in the morning and some people would put towels down and never come the entire day. I think the staff should monitor that.
Absolutely beautiful! The main pool was huge so there was so much space. The beach went on for miles and miles. They need a dehumidifier for some of the rooms.
Outpouring friendly staff. Large, clean and comfortable rooms. Variety and quality of food. Check-in and check-out process. Cleanliness of resort particularly the beach and pool areas. Lack in variety of nightly main evening entertainment. Lack of on-site beachfront water activities. Constant strong surf.
Great service. Beautiful accommodations and grounds. Beach was long, clean and deep, with plenty of chairs. Pool also had many chairs. Food was very good. We've been to other AI in PC and this is still the best. Absolutely nothing
This is one of the best resorts that I've ever been to. It was gorgeous, clean, and the staff was amazing. We already talked about returning next year.
We were there to celebrate our anniversary. The room was nicely set up with champagne, fruit, etc. Several food options. Friendly staff. Enjoyed the swim-up bar. Very comfortable "bed-style" lounges on the beach. The pool closes ridiculously early (6pm). Although the ones you were able to find were friendly, there was not a lot of staff around. It seems that unless you're in the Excellence Club (which costs more) you don't have anyone to help you with a beach chair or to take orders while you're on the beach. Had to set up our own pool and beach lounges, had to go into a room to get towel myself, etc. The facilities are a little shabby/worn. For example, the jacuzzi tub in our room appears to be pretty old.
The beachfront location is beautiful. The grounds are very green and well kept. The pools are gorgeous. The staff is extemely friendly and very service oriented. They were always there to serve with a smile on their faces. There is a lot between the "ocean front" rooms and the ocean. We had a view of the BIG palapa over the pool bar and a little bit of ocean view on the side. Because we were right over the pool bar, there was a lot of noise as people hung out and drank at the pool all day. I would recommned a room away from the pool... however because the pool bar closed at 6 pm, the noise died down after that.
Really enjoyed our 12 day stay! Drinks were strong and excellent. Wait and service staff was excellent. Resort will be undergoing a renovation over the summer. We met several couples that had been there many times before. Beach front was amazing and the sand was very soft. Would definitely go again!
Service was excellent! Electrics issues with spotty power on last day prompted us to check out early. Food was decent but wish there were more space at the specialty restaurants.
Anything you need at any time. Staff was friendly, helpful, and attentive. Best food in the DR. Top shelf liquor and awesome, clean beaches. Everything was wonderful. No complaints!
Exceptional service, very good food, clean, scenic and beautiful. Not too many other guests (unlike two-deep chairs around pools at other resorts) but enough so the resort didn't feel empty. Great experience overall Reserving pool chairs//beds has turned into everyone dropping towels ~7-8am and often times not coming back until the afternoon (as backup there are plenty of beach cabanas). Restaurant reservation system also a bit frustrating, we often had the last possible time of 9pm even scheduling 2 days in advance (buffet never disappointed and 24hr room service was also good)
The staff is second to none. They are receptive to your needs and are very friendly. Nothing.
Great food relative to other resorts in DR. Some of the bartending staff were snarky.
The resort was very clean, well maintained and beautiful. The staff was extremely friendly. The seafood buffet was a favorite. We had difficulty making dinner reservations for where we wanted to go, and getting convenient times. In hind site we could have emailed for advance res. but we had no idea that was an option. Or that it would be necessary.
Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
We loved the overall experience of the Resort. We had golf cart transportation all over the property and all the food and alcohol you could consume. Also for the guests of the Royal Suites we had access to top shelf liquor and swim up suites. The things that we did struggle with was the taste of the food and we also felt like the Resort was catering to the American way of eating instead of giving us the foods of the Dominican Culture. I also will say that when is comes to the rooms they are in need of new furniture you can see the wear and tear on them.