Service was excellent, bed could be better, price way too high
5 stars
Hyatt Zilara Cap Cana
Blvd. Zona Hotelera, Playa Juanillo, Punta Cana 23302, Dominican Republic
Punta Cana, Dominican Republic
See location+1 809 469 7090Photos of Hyatt Zilara Cap Cana
Overview
Facing the beachfront, Hyatt Zilara Cap Cana - Adults Only offers 5-star accommodation in Punta Cana and has an outdoor swimming pool, fitness centre and garden. Featuring a restaurant, the property also has a bar, as well as a sauna and a hot tub. The accommodation features room service, a 24-hour front desk and currency exchange for guests. All rooms at the resort come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Hyatt Zilara Cap Cana - Adults Only offers some rooms with sea views, and the rooms include a terrace. All units have a wardrobe. A buffet breakfast is available at the accommodation. You can play billiards at Hyatt Zilara Cap Cana - Adults Only, and the area is popular for canoeing. Juanillo Beach is a few steps from the resort, while Punta Espada is 6.4 km from the property. Punta Cana International Airport is 12 km away.
Latest deals for Hyatt Zilara Cap Cana
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Hyatt Zilara Cap Cana
- Private beach
- Adults only
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
- Wedding services
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Internet
- Free Wi-Fi
- Shampoo
- Adapter
- Body soap
- Conditioner
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Private pool
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Water slide
Dining
- Restaurant
- Bar/Lounge
- Continental breakfast
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
Things to do
- Gift shop
- Eco tourism
- Game room
- Canoeing
- Evening entertainment
- Cooking classes
- Beauty salon
- Horse riding
- Water park
- Pool table
- Water sport facilities (on site)
Accessibility and suitability
- Hypoallergenic
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Adults only
- Elevator
General
- Privacy curtain
- Storage available
- Beachfront
- Sea view
- Seating area
- Telephone
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Bathtub
- Toilet
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Free parking
- Free valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Fitness
- Aerobics
- Fitness center
- Tennis
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Complimentary breakfast
Reviews of Hyatt Zilara Cap Cana
9.1
Wonderful
386 verified ratings
Wonderful
318
Very good
26
Good
17
Okay
8
Fair
9
Mediocre
2
Poor
6
Summary of reviews
Guests say
Guests praised the hotel's great location, excellent service, and high-quality amenities. Many enjoyed the spacious rooms and beautiful beach, while the variety of restaurants received positive feedback. However, some guests expressed concerns about the value for money and issues with noise and communication regarding services.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
9.1 out of 10
135 reviews
9.6 out of 10
1 review
8.9 out of 10
2 reviews
All reviews
Pros (+) Top-notch facilities and amenities, very helpful and friendly staff.
Cons (-) Be sure to have good communication regarding your transit from & to the airport, there was some confusion for us.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Hyatt Zilara Cap Cana?
The food at Hyatt Zilara Cap Cana is exceptional, with a variety of options and top-notch quality. Some guests have mentioned that the food was great and the staff was very hospitable. However, a few reviews also mentioned that the food quality was inconsistent at times.
How is the cleanliness at Hyatt Zilara Cap Cana?
The property at Hyatt Zilara Cap Cana is exceptionally clean and well-maintained, with many guests praising the modern and spotless facilities. However, a few reviews noted concerns about the cleanliness of the beach and the need for improvement in room cleaning.
What are the best times to visit Hyatt Zilara Cap Cana?
The high season at Hyatt Zilara Cap Cana is in February, while the low season is in July. It's advisable to plan your visit accordingly to make the most of your experience.
How is the customer service at Hyatt Zilara Cap Cana?
The customer service at Hyatt Zilara Cap Cana is exceptional, with many guests praising the friendly and professional staff. However, a few reviews mentioned concerns about the hotel's response to specific issues, indicating that there is room for improvement in handling certain situations.
Is parking available at Hyatt Zilara Cap Cana?
Yes, parking is available at Hyatt Zilara Cap Cana, including free valet parking and free parking options. Guests have appreciated the convenience of the parking facilities during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Oceanfront Room
Several guests recommended upgrading to an oceanfront room for stunning views and a worthwhile experience.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Indigenous Eyes Ecological Park and La Cana Golf Course, which are within a few miles of the property.
Consider Low Season Visits
If you prefer lower crowds, consider visiting in July, which is noted as the low season, offering a potentially quieter experience.
Be Mindful of Food Quality
While many guests praised the food, some mentioned that the quality was inconsistent, so it's advisable to explore different dining options to find the best dishes.
Check for Entertainment Options
If you're looking for lively nightlife or entertainment, be aware that the resort's entertainment offerings and pool hours may not fully meet those expectations.
Take Advantage of All-Inclusive Benefits
Guests appreciated the all-inclusive package but noted that some additional food charges were unexpected, so it's advisable to clarify any potential extra costs in advance.
Book Spa Treatments in Advance
If you plan to indulge in spa treatments, consider booking in advance to secure preferred time slots and services, as the spa was highly praised by several guests.
Consider Room Selection for Quietness
Some guests mentioned that certain areas of the resort could be noisy, so consider requesting a quieter room location if you prefer a more peaceful environment.
Be Mindful of Seaweed on the Beach
Note that the beach may have seasonal seaweed, although the hotel staff were commended for their efforts in keeping it clean.
Stay Informed About Reservation Policies
Several guests reported issues with reservations, so it's advisable to confirm and double-check reservation details to avoid any inconvenience upon arrival.
Location
Blvd. Zona Hotelera, Playa Juanillo, Punta Cana 23302
What's nearby
- Punta Espada Golf Course2.3 mi
- Indigenous Eyes Ecological Park2.4 mi
- Scape Park at Cap Cana2.9 mi
- Luna del Caribe Dinner Theater8.9 mi
- Imagine Punta Cana Disco10.7 mi
- Bavaro Lagoon11.5 mi
- Manati Park Bavaro11.6 mi
- Dolphin Explorer11.8 mi
- Barcelo Sky Casino Punta Cana12.5 mi
- Dolphin Island Park13.7 mi
- Hoyo Azul14.5 mi
- Arena Blanca Beach15.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Zilara Cap Cana
Low season | September |
|---|---|
High season | November |
Average price (weeknight) | $683 |
Average price (weekend night) | $700 |
When to book a room at Hyatt Zilara Cap Cana
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hyatt Zilara Cap Cana
FAQs when booking at Hyatt Zilara Cap Cana
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See most recommended stays in Punta CanaGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 14.4 mi |
Nearest Airport | Punta Cana |
Distance to airport | 6.3 mi |
Everything you need to know for your stay in Punta Cana
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