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Only the location with its natural beauty and the landscaping of the hotel Not 5* - awful food, could be cleaner
The staff professionalism
This hotel is far from been a 5 stars hotel. It is a step above a motel in the United States standard. The capert and floor of the room were dirty. The lighting of the room was horrible & very bad for the vision. The standard overall was chocking to find in a such a rated 5 stars hotel (the poor quality of the room from marble, to very hard mattress and pillous, to broken items from walls not repaired, tables, missing light bulbs). We also check in with 2 infants & were chocked to be given a room on the 2nd level without an elevator so we had to carry 2 strollers at least 3 times a day. We had to change rooms many times and we were not given a ground floor room. The staff took 4 hours to check us in & we have no response from the manager. Very very low end quality and wrong rating.
Food No elevators for higher floors. No bath tub , only shower. Too far away from lively areas.
My group consisting of five adults (3 rooms) all enjoyed this resort. The staff was always helpful, courteous and professional. The beach was wonderful --lots of sand, water to swim (beach or pool), beachfront property and chairs to lounge every day. The meals were well prepared and the numerous eating places offered lots of variety and good food for all meals and snacks.
Everything. The hotel is generally very nice especially for families with young children. No
I had an amazzing time, it was only three nights, but great time, the staff were super helpful, nice, and great, the atmosphere is great, the beach, the service, and the breakfast was great and yummy, it's very excellent for honeymoon, or relaxation. the only thing that the musical shows which were held inside the hotel, was ending in very early time, 11 pm, wish they extend the timing and make more shows
Better service than in other hotels. I felt they were making an effort and taking that extra step toward better service. Nice beach. No
Dive,walk explore the restarants at the port ( Mina ) and the down town. Crowded for breakfast.
The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.
good staf,not recomanded if not all esclusive. 3 euro for one bottle of water.
Nothing!! I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.
Friendly staff helpful and clean. Uncomfortable beds
The hotel staff were very friendly and helpful. The lake view from the rooms were also great.
the swimming pool with slides was great for the kids. also the food was so nice, especially the italian buffet.
very quite place None
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.
Everything was great lovly place I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up
I like almost everything starting body creem in a bathroom and ending how staff take care about the beach and it's cleaness. It could be longer place for swimming with red baloons around. Just because there is a harbor the hotel cut the territory for swimming.
Good views of the sea. Very comfortable. The staff is sometimes not very nice. Because of the state of the bathroom is more a 4 stars than a five stars.
We were only 2 nights in the hotel and we had a wonderful stay. The food is very good and rooms are very clean and comfortable. We did not have dinner in the hotel but we went to the marina were u can find a lot of good restaurants. Snorkling was not that good at the hotel, but u can book a snorkel trip downtown. Anyway its a good choise. Snorkling
Comfortable and clean rooms. Very responsive and corteous staff. Fine territory.
My friend and I were in a double room, and it was clean and big enough with pretty spacious balcony and bath room. Luxurious interior.Swimming pool was good and especially liked their private beach! We were asked for half board (breakfast and dinner), but at the dinner buffet no drinks was inclusive. I've never been to 5 star hotels who doesn't serve a glass of water at dinner. of course there was no juice.
I liked the amaying design of the hotel and the beach which is a beautiful island ,and the staff are very friendly ,cleanless, It was not available information about gala dinner at the new year at booking.com ,as its important to have H.B rooms.
Nice pool, right on the shore so a beach as well. Beautiful surroundings -- watched the sunset over the hills and the sun rise over the Red Sea. Most staff were friendly. The bell captain went out of his way to ensure I had a travel connection arranged to Luxor -- required several calls. My first half hour I had a very rude bartender at the Island bar -- since he was treating others great I assume it was because I was the only one who looked American? Just got there so don't know what else. Decided to stay only one night instead of two.
Clean, peaceful, polite atmosphere. No in-room tea making facilities. Ice in juices at breakfast. No minibar pricelist and tiny shower gel bottle.
the staff wasnt freindly and the service was so bad the electricity was cuting for 16 hours so we were without ac or lights
House keeping and front desk were very cooperative
Nice, frendly staff, Nice location, close to down town, but not much noice. Rooms are big enought for a family. Clean beach, but not very big The clerk on the reception after five days of staing in the hotel without any notice blocked 1000 EUR on credit card just "for any case" using the information about card he got from booking com. Was a real problem to unblock it again. We left the hotel with open for Marriott "credit line" It is very bad practice. A guest feels like a thief, who does not trust the owner.