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The staff professionalism
This hotel is far from been a 5 stars hotel. It is a step above a motel in the United States standard. The capert and floor of the room were dirty. The lighting of the room was horrible & very bad for the vision. The standard overall was chocking to find in a such a rated 5 stars hotel (the poor quality of the room from marble, to very hard mattress and pillous, to broken items from walls not repaired, tables, missing light bulbs). We also check in with 2 infants & were chocked to be given a room on the 2nd level without an elevator so we had to carry 2 strollers at least 3 times a day. We had to change rooms many times and we were not given a ground floor room. The staff took 4 hours to check us in & we have no response from the manager. Very very low end quality and wrong rating.
Only the location with its natural beauty and the landscaping of the hotel Not 5* - awful food, could be cleaner
Food No elevators for higher floors. No bath tub , only shower. Too far away from lively areas.
Nothing!! I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.
Dive,walk explore the restarants at the port ( Mina ) and the down town. Crowded for breakfast.
Better service than in other hotels. I felt they were making an effort and taking that extra step toward better service. Nice beach. No
Everything. The hotel is generally very nice especially for families with young children. No
I had an amazzing time, it was only three nights, but great time, the staff were super helpful, nice, and great, the atmosphere is great, the beach, the service, and the breakfast was great and yummy, it's very excellent for honeymoon, or relaxation. the only thing that the musical shows which were held inside the hotel, was ending in very early time, 11 pm, wish they extend the timing and make more shows
good staf,not recomanded if not all esclusive. 3 euro for one bottle of water.
My group consisting of five adults (3 rooms) all enjoyed this resort. The staff was always helpful, courteous and professional. The beach was wonderful --lots of sand, water to swim (beach or pool), beachfront property and chairs to lounge every day. The meals were well prepared and the numerous eating places offered lots of variety and good food for all meals and snacks.
The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.
the best is nature 1) reservation team 2)the cold water in the swimming pools 3)people from gasts relations
Long walk from car parking to room, and from room to restaurant for breakfast
Ambience of Hotel Choice of my room... perhaps it was very busy because of the holiday time.
Staff very friendly! The hotel undergoing refurbishment but no disruption noticed. The hotel grounds and beach well maintained and gave lovely relaxing surroundings. Ideal location within the tourist village. More focused on package holidays than individual travelers with regards to the main restaurant and entertainment.
Hotel is perfectly located if you want to go kitesurfing. Hotel itself is fine and personnel is hospitable, but some rooms need renovation. We had delux room which was quite fine but equipment in the room and stuff in the bathroom was old-fashioned and had tired look. Our friends had standard room that was just after renovation with new flat TV, good bathroom equipment and so on, and it felt better/more expensive than our delux room. So I suggest to consider this and ask for renovated room at check-in. Some rooms need renovation.
Nice place to spend holiday, kids area is great. Animation team are lovely. There is a clinic for any emmergency. Food is good. Beach and pools are nice. Heated pool is available for kids and adults. Beach volly ball was really fantasatic. The Shisha corner is totally bad. No servise, bad drinks. We had to wait more than 45 min to get our order from shisha , and then also 10 min to get drinks. No further charcool. It is really not related to the hotel.
The hotel's building itself is huge which is great as even when it is fully booked you wouldn't feel the crowd. Free oudoor gym, jacuzzis and sauna are very enjoyable and we had a great time at the spa. The buffet breakfast was average and when it struck 10 30 am the food was quickly removed so you had to be there at least half an hour before closing time else you'd get into the restaurant and have nothing except a cup of tea.
Friendly staff. Proximity to most attractions. Excellent beach with very good service as well. Rooms are very well equipped
There was good swimmingpools and good place to kids. Too hard beds!!! Wireless Internet connect too expensive.
Hotel Facilities and room was big enough and new ans the Clubcar transportation The beach wasn`t good enough where the water was shallow.
ofcourse the beach and the pool was very good. also the rooms was very comfort and always clean no it was very good
The hotel was very comfortable and the staff friendly and efficient. No, I had a very good experience at the hotel and would use it again for future business.
Lots of space around the huge pool. Nice terrace for breakfast. Perfect hotel for a nice holiday.
alot of very rich pople and old, hard to relation , fun is not part of it.
Food Room was poor and the bathroom aminities was not sufficient
The staff at Ocean View were extremely hospitable, nothing we requested was an issue, we were always greeted with a friendly smile which really made us feel welcome. The setting and architechture of the hotel is stunning. We had a wonderful time and
I like its design and vegitation. Rooms are spaceous and comfortable but the 9 PM show is poor. At least better strong light on the stage could make a difference.
The hotel is in an ideal location, the staff are excellent, the rooms are spacious and comfortable. It is well laid out in pretty gardens on the edge of the lagoon. Overall, this was perfect for a restful and enjoyable holiday with options to use local restaurants. There was nothing that we did not like about the Hotel.
Hotel staff is very friendly and helpful. It's beautiful, comfort one for quiet relax. Hotel is located at the down town, the oldest area of the city. You can rent a bysicle and make a trip across El Gouna. Trips by boat to the sea beach add some romance to your stay. Music that was offered at the hotel suites it's atmosphere, but you can rarely listen to it.
nice hotel in a central location and front office stuff are friendly and trying to do their best to please the guest...special thanks to osama elashry asst f.o.mananger and mena george for their effort rooms need a mirror
Nice hotel, nothing bad to say about.
We found the staff very helpful. They all wanted to serve us and were polite considerate and cheerful. The furniture in the bedroom was well worn and could do with renewal, but it did not detract from the enjoyment of our stay.
Very nice not very big hotel in beautiful El Gouna. We had a room with the view on lagoon this time. It was marvelous to sit at the balcony and to enjoy the early morning sarrounded by blossoming trees around hotel and looking at lagoon and palms and villas on the other side. Like in paradise :) Romantic 2 minuts trip to the beach at the island. A lot of kite-surfers during 2 first days due to strong wind. Other days - no wind, as a result - no kite surfers, but nice possibility to swim and relax:) The atmosphere is very warm at the hotel, hotel staff very nice and polite and helpful. It is the second time we choosed this hotel.
The sanitary maintenance !
Hotel has very good location, very close to city center, staying was very nice and pleasant. Good base for diving.
El Gona is very nice place to go ands there are man y activates been arranged by El Gona village management every night which make your stay good If you want any things from the house keeping you must to go an take it by your self
It is cozy and its location downtown is a good location. No beach though. A bit overpriced and service is not consistently welcoming.
I like a lot. Friendship, smily and good service. Good relax and familiar atmosphere. Food also good and barbegue evening too. They give you a lot of information of all kind of "what´s goin on" and if you like to go to.My 2nd time in this hotell and not the last.
The price Far from the sea
This is an EXCEllent Hotel with very frindly staff..the location is amazing and the atmoshere is suberp