Ely Hotels

The food was excellent, you have a very good chef who makes good use of local ingredients

I always have trouble with being too hot at night with a duvet.

Very comfortable and relaxing atmosphere. "Off the beaten track" but not far from town

Pleasing decor and standard of accomodation. Excellent customer care.

None

A very good value for our money. The owner was kind and informative. When we requested 2 beds in each room rather than Queen/King (we were 4 friends travelling together) he happily rearranged the furniture for us.

The best thing was the coutesy and kindness of the owner.

Good location, friendly staff, and clean.

The room decor, doors, bathrooms, lighting, furniture, twin beds (with no option to push them together), no air conditioning (an oscillating fan was located in the closet), two faucet sink with poor functioning faucets, linoleum bathroom floor, and rippled carpet all made the hotel room seem like it was from the 1950s, Also,the channel changing function on the television fluctuated wildly (once I selected a channel, it would work until I changed the channel... at which point the screen would go dark and sound would stop). I would have to shut off the power and restart the television, scroll through the programs, and make a selection, Then when I wanted to change the channel, I would have to repeat the restart process. On my departure day, the wall outlets lost power.

Having to pay extra for breakfast and not a very good one!

Convenient situation, friendly, efficient staff & excellent shower!

Central location,good food and special

Reception seemed unaware of active hotels agreed rates for b&b

The staff was extremely friendly and accomodating. The common room was friendly, the food amazing, the rooms where clean and comfortable, towels changed daily, and beds turned down daily. The greatest proof of the friendly staff came from a couple who where going to the same wedding as us. Their plane was delayed, and so they got in in the middle of the night. Instead of making this a negative thing, they owner/manager was concerned that they shouldnt have to get up early for breakfast (served til 9 on the weekends) and asked them if they wanted some sandwiches made for them to pick up when they woke up. This customer service seemed to run lik the lifeblood of this B&B. Great value and great service.

The only thing that would have made the stay better, would have been if the bed was 10 cm broader. But I'm a big guy, so I cant fault them for that.

The location is excellent. Very close to the city but away from the bustling crowd. The gardens looking out to the river is perfect for a summer wedding. The rooms are clean, comfortable and modern with generous supply of toiletries.

The internet service is slow in the rooms and rather expensive.

All user friendly, pleasant and helpful staff.

Car Park charge

I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.

So pleasant and enjoyable!

Convenience , value for money , reasonably good condition of room , location next to services

Being allocated a disabled persons room rather strange and bathroom took some getting used to over 3 nights. The corridors could do with a refit.I would like the ability to be able to plug a DVD player into the TV screen I note this was blocked off

Easy to get to.

For no reason at all, I was given a room with a disabled bathroom.

Comfortable, clean, like being home from home

Impressive exterior to the building and well meaning staff The breakfast was hot well cook and hot plates so the food did not go cold

No restaurant facilities in the evening - the only offerring was a bar menu of jacket potatoes, pasty or sandwiches. The 'chef' was stopping work at 8.00 pm presumably health and safety were worried about potential microwave overdose. No facilities, other than a bar which had no background music, no tv and no sky sports - all requirements for a business traveller, hence no customers. We popped in to the bar a 6.30 before going to a meeting and returned aat 9.15 - there had been no custom between those hours and there were no other clients until we left at 10.15 Breakfast was on long tables not separate tables and no table service

The owners were very friendly and welcoming. The room was quiet and well furnished. The continental breakfast was great and you could help yourself to as much toast and cereal as you liked.

Staff so kind, room in very good conditions of cleanliness.

I missed a hairdryer in the room, the rest ok.

Staff polite and friendly. Dinner and breakfast were very good and service effficient.

Room 106 ground floor was near a front door and stairs so a little noisy.

Cleanliness of Hotel and good food. Availability of car parking and easy access to City Centre.

The first evening, there appeared to be a problem with the drains as there was a smell of sewerage in the dining room but this was not apparent on the second evening.

the staff were happy to help and the facilities were very good. the room was warm and comfortable

I found the staff very helpful, nothing was too much for them. The parking was great all in all a very enjoyable stay. Will come again.

Everything was spot on.

Small, friendly, good standard of room and convenient location.

Excellent hotel, with everything you could need. A good base for exploring (or working in) Cambridge. The staff were all friendly and helpful, and the place is clearly very well-maintained. Our room was a good size, with fabulous thick towels! Nice and straightforward continental breakfast in the morning, while the bar proved a welcome quiet refuge in the late evening.

Rather difficult to find, the road name sign is obscured by bushes at one end of the road and not signposted at the other.

The staff were very helpful and friendly, and the food was excellent

Had to rearrange accomodation when Ely had no water supply. Thankfully was able to get a room at the Nyton.

Room was cold. Sink was in the bedroom. Room was above bar, so quite noisy.

warm comfortable room and comfy bed and a decent sized t.v. breakfast was very generous and tasty.

bathroom was tiny.

It was very comfy; the breakfast was tasty (with healhy options); the staff were friendly and knowledgeable about the City.

En-suite bathroom was micro-sized!