Ely Hotels

Location. Faded elegance, which some would find charming.

Very nice room, but bath very small. Good location for discovering Ely. Breakfast service was slow (one poor school age girl on her own). Dinner was poor, web site advertises a lively new chef, his food was neither.

Location and service The room was very hot. We shut down the radiator but failed to note that an electric heater was on at full blast. When sleep became impossible during the night, we realised what was happening, and turned off the heater. It then took 40 minuteas for the room to cool.

This is a terrible place. The service was disgraceful. The man in charge was rude, arrogant and only interested in taking money. After our terrible experience here I would recommend this place to be shut down. I would tell anyone and everyone to steer well clear. It is very over priced and the staff are useless - we couldn't even get directions to the hotel from the so called reception.

Staff were friendly and accommodating. We had dinner at the hotel which was good as was the selection for breakfast. For visiting Ely the location is excellent very easy walking distance. The hotel is certainly not AA**** as stated. The general appearance is looking tired and dated the pictures on the web site do not reflect the current state of the hotel. We booked a double bedded room and ended up with a twin but the staff could not really explain why especially as they had only a few guests staying. This hotel could be really good it's location and the quality of the food offered is good, however, the service especially from the owner/manager was a little 'Faulty Towers' on occasion. I would reccommend it to friends but with the proviso that you 'take it as you find it' - interesting!.

Accessibility A bit of Fawlty Towers about the hotel

Nice location; comfortable room with great view of river Hotel styling and feel are dated and plain; expensive internet

Hotel was fine but price was not. Friend booked the same room for £79 via Secret Room.com, you charged us £199 per night so we are very, very unhappy about that. The price.

Very loud disco to midnight, we were not warned beforehand, so no chance of sleep after long journey. Not acceptable that we were not warned or offered alternative accommadation

It was a great central location. A comforatable hotel with leisure facilities. The staff on reception were a bit hit and miss with experience and reception was not always manned.

Check-in and check-out were efficient. The room itself was clean. The spare blanket was in a protective plastic cover which was not aired, meaning the blanket had a stale smell. I know the hotel can't help it, but the cathedral near the hotel chimed every 15 minutes throughout the night. I suppose the hotel could have informed people of this in advance.

Room was cold with the heating set to max. No heating in bathroom and v.cold. No hot water! Cold shower on was not good; you could stay a travellodge and get hot water! My breakfast order ended up on another table and had to re-ask for it twice.

Central location, Noisy road outside bedroom during working hours

Central location. A little noisy if your room was facing the street. Staff were very nice and helpful. A greater number of staff would have been an advantage.

Clean tidy, staff very polite Needed wifi and spent 4 hrs without any success or help from staff. Very noisy due to traffic

Central location, free parking Lack of interest in my requirements (I asked for interlinked rooms, or at least next to each other, as we have kids of different ages - not only were we separated, but initially even on different floors...even though there were plenty of room available), high street noise and no air conditioning

Location very close to the centre of Cambridge Fire alarm went of Sunday morning and hotel was evacuated

Its location and the view from my window. Also a good size room for a single. Perhaps room service a little later.

Very conveniently placed for the city Reception staff weren't over friendly and a replacement hair dryer that was requested never arrived!

Efficient, helpful staff

Good Parking facilities, good range for the continental breakfast, location of hotel The room was small, it smelt rather badly - not sure of what. Croissants were hard at breakfast.

central the reception staff

Nice food, large room. No smoking, (understandable) No mobile phones, No laptops, in public places, No internet unless you have a pc from the nineties with a 52k modem for dial up!!! Not really suitable for the younger proffesional, great for the oldes.

Good balcony .excellent aspect on a clear day No car park.not many tv channels.king room bed only 5 ft wide.I thought would be much wider

Location, freindly staff, Room was too small, bathroom not big enough, having booked 4 rooms 2 couples outside in modern blocks and the other couple and us inside in 2 small rooms not ideal. room price for bed only for 4 couples we feel was exspensive. looking at the reviews if we had paid £30£-40 less per room like a lot of them we would have been a happier group and would all have stayed for breakfast.

We stayed while there was a wedding on and unfortunately we couldn't enjoy a relaxing drink in the gardens as we felt that we were in the way and also there was not enough seating outside, so had to take our drinks back to the room. We had booked to eat in the restaurant in the evening but unfortunately there was a gas failure,we felt we were not dealt with in a very professional way.

food bed single malt