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Very friendly helpful landlady, lovely setting Can hear people in adjoining room very easy (thin walls)
Warmest welcome and loveliest room; breakfast at their beautiful dining room was memorable too. I really hope to stay there again. I liked everything there, but if you are a busy traveller, it would be more convenient if you go there by your own car.
The excellent service. No
Decent quailty food at breakfast. Lovely gardens with birds. Overly strict hours of arrival, breakfast and departure. A little more chintzy than expected. Tired decor. Breakfast ambience not relaxed. Cramped shower/toilet facilities.
Everything - very friendly welcome, spotlessly clean and comfortable, lovely breakfast.
Room was good and clean, breakfast was very good and the owners very friendly. Bathroom was very small and shower lacked power.
What did i like best? The friendly disposition of the hosts above anything else, a lovely couple who really made you feel welcome. The room may have been quaint with a decorative taste perhaps not for everyones pallet but having stayed in a few hotels on my tavels Baileys definitely had personal touches which elevate it above the others. The room was a little cold and the t.v could have been a little bigger.
The owners were extreamly courtious, polite and friendly with a vast knowledge of the surrounding areas. It was an ideal base for a wonderful weekend.
It was very welcoming and cosy. Quite a superb stay
The homely atmosphere and friendliness. Also the feeling that nothing was to much trouble.
Accessibility A bit of Fawlty Towers about the hotel
Excellent Dinner & Breakfast Room clean and tidy but a little dated
Very nice room, but bath very small. Good location for discovering Ely. Breakfast service was slow (one poor school age girl on her own). Dinner was poor, web site advertises a lively new chef, his food was neither.
The staff were very helpful and friendly, and the food was excellent
Staff were friendly and accommodating. We had dinner at the hotel which was good as was the selection for breakfast. For visiting Ely the location is excellent very easy walking distance. The hotel is certainly not AA**** as stated. The general appearance is looking tired and dated the pictures on the web site do not reflect the current state of the hotel. We booked a double bedded room and ended up with a twin but the staff could not really explain why especially as they had only a few guests staying. This hotel could be really good it's location and the quality of the food offered is good, however, the service especially from the owner/manager was a little 'Faulty Towers' on occasion. I would reccommend it to friends but with the proviso that you 'take it as you find it' - interesting!.
Had to rearrange accomodation when Ely had no water supply. Thankfully was able to get a room at the Nyton. Room was cold. Sink was in the bedroom. Room was above bar, so quite noisy.
Location. Faded elegance, which some would find charming.
Location and service The room was very hot. We shut down the radiator but failed to note that an electric heater was on at full blast. When sleep became impossible during the night, we realised what was happening, and turned off the heater. It then took 40 minuteas for the room to cool.
This is a terrible place. The service was disgraceful. The man in charge was rude, arrogant and only interested in taking money. After our terrible experience here I would recommend this place to be shut down. I would tell anyone and everyone to steer well clear. It is very over priced and the staff are useless - we couldn't even get directions to the hotel from the so called reception.
The staff were all extremely pleasant and friendly. The room was very large and comfortable and the breakfast was yummy! It is the best possible location for a theatre break as Cambridge Arts and the Corn Exchange are both a very short walk away.
Proximity to the event I was going to. Staff not great or particularily welcoming.
Very friendly staff Carpets require cleaning in the room. General decor needs refreshing, looks tired and slightly grubby.
very nice staff, extremely good value for money
So pleasant and enjoyable!
Staff were pleasant and helpful Room spacious and facilities good Nice touch to have the magazines to read and the luxuries in the bathroom The lighting in the room was poor - one light inbetween the beds was totally inadequate if you wanted to read in bed - room too dark - an additional standard lamp would have been better. The website indicated that the hotel was near to the Aracde Car Park, giving the impression it was easy to park - in fact it was not. When we arrived the car park was full and we had to spend an age trying to find parking facilities and then walk with our luggage to the hotel. The price also for parking was ridiculous - our main objective during our stay was to drive away from Cambridge each day to stay out of the city as long as we could knowning that when we did return the cost of parking would be far too high. Not something we had bargained for.
Ideal location in the center, excellent breakfast, hotel has been fully updated, Internet access is now included/free, the staff was very friendly. I have stayed a handful of times over the past 3-4 years and feel it has been improving. Definitely my first choice when traveling to Cambridge
Pleasant, helpful staff Slowish service in the restaurant
The helpfulness of the staff at Reception was very high. I have an accident with my glasses and needed selotape and a pair of scissors. This was produced very quickly. Directions to a local restaurant was also quickly provided together with a large scale map. Quality of the breakfast can be better.
I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.
Lovely room , the most comfortable bed I have ever slept on in a hotel. Valet parking was excellent. Great location next to shops and restaraunts Nothing of note
It was a great central location. A comforatable hotel with leisure facilities. The staff on reception were a bit hit and miss with experience and reception was not always manned.
All user friendly, pleasant and helpful staff. Car Park charge
Hotel was fine but price was not. Friend booked the same room for £79 via Secret Room.com, you charged us £199 per night so we are very, very unhappy about that. The price.
Efficient friendly staff, clean comfortable room with a river view. Very good breakfast. Only negative is paying a £17.50 parking cost which to be fair is made clear on the website, but a bit excessive I feel.
Nice location; comfortable room with great view of river Hotel styling and feel are dated and plain; expensive internet
The location is excellent. Very close to the city but away from the bustling crowd. The gardens looking out to the river is perfect for a summer wedding. The rooms are clean, comfortable and modern with generous supply of toiletries. The internet service is slow in the rooms and rather expensive.
Cambridge is an expensive location by any standards. The hotel in question was generally excellent the only cause for complaint, apart from price, was that breakfast was not included.Bar service could be a bit slow but staff were very friendly. Location was excellent in fact hard to beat in this location and it was worth paying extra for the river view. Lunch in the riverside restaurant was dissapointing but again if you want to relax with a glass of wine and watch the river go by the food will not be your principle concern. As stated above the fact that breakfast was not included for such an amount of money is a bit of a joke.
The location of the hotel was perfect and the comfort and amenities in the room were excellent. I would also rate the buffet breakfast very highly. This is a small point - the quality of the room service meal could have been a little better and the hotel is quite expensive. However, overall the stay was excellent and I really liked this hotel. For a lovely weekend stay in a great location by the river I would definitely recommend it.
Location, leisure facilities & overall ambience
Very loud disco to midnight, we were not warned beforehand, so no chance of sleep after long journey. Not acceptable that we were not warned or offered alternative accommadation
Good staff, good location - 'old school' hotel A bit scruffy...
A spotlessly clean room with very good facilities which ensured a most comfortable night's sleep.
A nice old hotel with a fine staircase, helpful staff and an excellent breakfast. Ideal for visiting the Cathedral. parking easy. Ready for redecoration.
Central location, free parking Lack of interest in my requirements (I asked for interlinked rooms, or at least next to each other, as we have kids of different ages - not only were we separated, but initially even on different floors...even though there were plenty of room available), high street noise and no air conditioning
Easy to get to on foot from the station and within walking distance of shops, restaurants and tourist attractions Staff were slghtly dismissive and I felt that aking me if I would like a cooked breakfast was an afterthought.
Clean tidy, staff very polite Needed wifi and spent 4 hrs without any success or help from staff. Very noisy due to traffic
Check-in and check-out were efficient. The room itself was clean. The spare blanket was in a protective plastic cover which was not aired, meaning the blanket had a stale smell. I know the hotel can't help it, but the cathedral near the hotel chimed every 15 minutes throughout the night. I suppose the hotel could have informed people of this in advance.
Central location, Noisy road outside bedroom during working hours
Room was cold with the heating set to max. No heating in bathroom and v.cold. No hot water! Cold shower on was not good; you could stay a travellodge and get hot water! My breakfast order ended up on another table and had to re-ask for it twice.
Central location. A little noisy if your room was facing the street. Staff were very nice and helpful. A greater number of staff would have been an advantage.
Impressive exterior to the building and well meaning staff The breakfast was hot well cook and hot plates so the food did not go cold No restaurant facilities in the evening - the only offerring was a bar menu of jacket potatoes, pasty or sandwiches. The 'chef' was stopping work at 8.00 pm presumably health and safety were worried about potential microwave overdose. No facilities, other than a bar which had no background music, no tv and no sky sports - all requirements for a business traveller, hence no customers. We popped in to the bar a 6.30 before going to a meeting and returned aat 9.15 - there had been no custom between those hours and there were no other clients until we left at 10.15 Breakfast was on long tables not separate tables and no table service
The room was lovely and the facilities within it were fabulous. The view over Cambridge was great Having to go outside for breakfast was odd. The lack of a hotel bar or place to meet was a bit strange too. I also think the staff serving breakfast seemed a bit amateurish. It wasn't very clear how things worked and no-one explained.
Varied choice for breakfast with a pleasant view out onto the river cam. Conveniently situated for the Fitzwilliam, Kettles Yard and shops.
Excellent location close to historic centre of Cambrige with its famous colleges, Kings College Chapel and punting on the Cam. Breakfast room located outside the hotel itself, albeit in a building immediately adjacent. You still have to go outside to get to breakfast - annoying on cold, wet or snowy mornings.
Excellent room and breakfast. A wider selection of drinks in the hotel lobby would have been good.
Great location, friendly staff, comfortable rooms. Lovely bathroom. Very enjoyable stay. The much trumpeted "excellent views" were a bit of a damp squib, though. We had a "Senior Fellows" room on the 2nd floor and had an excellent view directly into... the communal kitchen area of Jesus College's undergrad block, some ten yards opposite. The floor-to-ceiling glazing just left us feeling a bit exposed.
Excellent staff Excellent breakfast Poor design of room No parking No view
Good balcony .excellent aspect on a clear day No car park.not many tv channels.king room bed only 5 ft wide.I thought would be much wider
the staff were extremely friendly and helpful. the room was very comfortable and loved the fact that it had a cd player.
Very welcoming, comfortable and clean; efficiently run ; very good restaurant
Beds and rooms were comfortable. We were moved promptly to an alternative room when there was a problem with the plumbing in the initial room. Pillows too soft
Food & peace Poor selection in mini bar
Friendly, courteous staff at reception and in restaurant. Breakfast was basic, but actually quite good, particularly recommend the homemade granola! Room was a little cold, the heating is basically electric wall heaters, and not sure this was sufficient for the room. The bathroom also relied on the towel rail to warm it! Restaurnat a little pricey, although the food was very good! Located just a little bit too far to walk into town!
Beautifully appointed new wing added to original building we felt welcome from the moment we arrived. Staff friendly and helpful, room well appointed and delicious food served in the restaurant.
Excellent Hotel. The food was outstanding.
Relaxed pleasant atmosphere, friendly and efficient staff Difficulty in booking a table at a convenient time for us in the restaurant (on arrival). Would recommend others to book a table well in advance of stay. Food excellent though.
Decent bed and linen Poor service, poor cooking, overpriced breakfast, chipped crockery, dirty carpets, ugly new buildings, view of carpark, need I go on......
good setting and layout, comfortable bedroom, excellent bathroom charging for internet is bad customer relations given the price
Very well located. Friendly staff Room was unreassonably hot.
Efficient, helpful staff
Convenience for city.
Its location and the view from my window. Also a good size room for a single. Perhaps room service a little later.
central the reception staff
Nice food, large room. No smoking, (understandable) No mobile phones, No laptops, in public places, No internet unless you have a pc from the nineties with a 52k modem for dial up!!! Not really suitable for the younger proffesional, great for the oldes.
Good Parking facilities, good range for the continental breakfast, location of hotel The room was small, it smelt rather badly - not sure of what. Croissants were hard at breakfast.
This hotel is like staying at a favourite auntie's house - it is homely and traditional. The rooms are comfortable and warm and the bathroom spotless and with fluffy towels. Continental breakfast and parking included in price which is good. It is very close to the town and university. The staff are friendly and helpful. Would have preferred a duvet rather than blankets.
Very conveniently placed for the city Reception staff weren't over friendly and a replacement hair dryer that was requested never arrived!
Location very close to the centre of Cambridge Fire alarm went of Sunday morning and hotel was evacuated
We stayed while there was a wedding on and unfortunately we couldn't enjoy a relaxing drink in the gardens as we felt that we were in the way and also there was not enough seating outside, so had to take our drinks back to the room. We had booked to eat in the restaurant in the evening but unfortunately there was a gas failure,we felt we were not dealt with in a very professional way.
Very friendly staff. Hope they are paid a decent wage!
Very comfortable and relaxing atmosphere. "Off the beaten track" but not far from town
Nice clean room and staff excellent.Lovely pool.Good selection in bar. Buses irregular pm to Cambridge.Taxi option expensive.
Location, freindly staff, Room was too small, bathroom not big enough, having booked 4 rooms 2 couples outside in modern blocks and the other couple and us inside in 2 small rooms not ideal. room price for bed only for 4 couples we feel was exspensive. looking at the reviews if we had paid £30£-40 less per room like a lot of them we would have been a happier group and would all have stayed for breakfast.
The food was excellent, you have a very good chef who makes good use of local ingredients I always have trouble with being too hot at night with a duvet.
food bed single malt
Very pleasant setting and comfortable and clean accom. A good breakfast
The staff are curteous. The hotel atmosphere is quiet and relaxing. The standard twin room that I got was, in my opinion, slightly below in standard for the price.
convenient and friendly cooperative staff