Pros:I liked leaving this crappy facility
Cons:After making reservation, I was informed at a/p facility that they were Out of cars. Supv then informed me that they had no cars if I spent a taxi fare to go to offsite. I then called 800 # and spoke to Ronah. After being reassured that they did not have a problem at that facility, I was told to proceed. I asked for ph # and was given . I then called to make absolutely sure and after speaking to Nick and giving my confirmation # he stated that my car was there to be picked up. I informed him that I would be over and that I had heard that they were out of cars. He then immediately changed his tune to say that yes he was out of cars. What???? I said that if it was a matter of paying first, I would be glad to pay over phone. He checked his records and then said that I could have a Ford F-350 truck. I asked for same price as reservation and then he went back to nooooo I can't do that. He then went into scripted apology but what really pissed me off was that he apologized that I had not made an earlier reservation. I responded that had I known that a family member was going to pass away suddenly then I would have had the foresight. Silence.