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Spacious Beds were old and uncomfortable.
It is a beat up hotel that needs some attention to detail. The room had a patio that looks like it had never been cleaned. At 7 AM the fire alarm went off and we were told to go outside for 2 hours and nobody on staff acknowledged the inconvenience, let alone apologized. There is no way I could stay here again.
Highly recommend this hotel!! Rooms are spacious, staff is friendly and helpful, pool is fun, breakfast is good, room was clean. Pull out couch was not comfortable.
Great location. Worth the extra $ for lake views *Staff is hit or miss. *We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
Location and view We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT. Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
It was honestly a good price for a hotel with a really good location in Burlington. Not sure if you can find a nicer hotel for the price. If I were to come back I would try to find an Airbnb... Don't use the taxi service the concierge desk will call for you. The taxi they ordered for me took forever and the driver had been smoking in the van, so it smelled strongly of cigaret smoke. The taxi also charged me over double what an Uber cost to take me from the airport to the hotel. People were partying in the hotel rooms around us and they made a lot of noise and trash in the hallways. There were some hockey games going on in the area which I think is what brought the party crowd in.
Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it I wish breakfast was included during our stay.
AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Polite staff and clean rooms. Had to pay for parking!
Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay. Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Good location. Bummer to have to pay for parking
Friendly staff Fitness center needs redo
I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
The room was clean. The bed was comfortable. The shower was great. The bathroom was big. Great location. Free parking and shuttle to downtown. The breakfast in the Club Floor 4th was not very good. The eggs tasted very bad.
the convenience of off the highway on the highway. the elevator was out of service, which was not a problem for us, but would be for a handicapped person. And we woke up to a power outage.
Storm absolutely rocked it with customer service. I hope the Storm never ends.
Room and dinning area were very nice They did not honor the Kayak price so, it cost and additional $90 to stay. Please be aware of this.
Big room. Big shower. Comfortable bed. Free shuttle from airport; arrived quickly. Nice restaurant was open late. No place to hang suits in room. Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night. Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
Club room Pool and gym poor
I thought the room was above adequate and the courtyard was very well appointed
the garden in the inner courtyard, the nature trail outside entrance doors too low and flimsy, lobby and courtyard garden dirty with detritus of the previous day, front desk staff too cool and directed at one another to be attentive and helpful to guests
My problem is with Booking.com. When I arrived, they did not have my reservation. Sheraton was kind enough to book it, and we were lucky on Graduation Weekend to be able to get a room. This is the first time this has happened to me, and I was not a pleasant experience.
Great bar Expensive buffet
We like to be ecological responsible and chose not to have towels and bedding replaced everyday. we hung the sign on the door as directed and that wish was respected. What we did not expect was that the bed would not be made and the normal cleaning done. Disappointing.
Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
Was far more than expected. Staff was excellent. Suite was immaculate.
Staff was very helpful. Loved the free breakfast, and they provided a pack n' play at no charge to us as well.
Very roomy and clean accommodations. Staff was friendly and helpful. Included breakfast and lunch wasn't gourmet, but the hotel was a fantastic deal, even excluding the complementary meals. Will definitely be staying here when I return to Burlington!
Great breakfast and nice evening reception. The suite was nice for a family. The bedroom was small for 3.
Staff were very helpful and friendly. Breakfast buffet was very good w/ample choices for anyone. Pet friendly, there were tags to put on your room door to let people know a pet was staying there. Large comfortable suites.
Loved the airy, lodge-y feeling main common area, which we were able to use for a birthday party while there. The staff was exceptionally friendly and helpful. Would definitely stay again. Only complaint was the sofa bed, not very comfortable.
rooms were clean. breakfast was good. location to colleges was good. staff was excellent traffic during week was bad. especially trying to get out of parking lot to college area.
Very convenient location - clean facilities - excellent staff
Employee's are excellent!!
nothing Pool was broken Very noisy, people drinking late in the hallway
Place was in the right spot downtown, had a wonderful restaurant on spot, overall great place I would stay again The room next to us fought until about 3am and nothing was ever done about it.. I tried calling down but couldn't get thru to the desk for some reason.
Amenities--all. Not a thing!
This hotel was a good value. It did not have top of the line amenities but theit location, services and all around offering are in line with the rates they charge.
Very nice amenities and landscapes, super friendly staff, two great restaurants on site. Nice room, nice spa services and easy 30 min drive to Burlington. Didn't love the location. It's not in a charming area really - you get off the road to Essex and then it feels like an industrial zone. As you pull in the Essex, you feel like you're in an oasis, but because the surroundings are unappealing, you're limited to whatever is on-site.
The location was beautiful. The room was nice but not as nice as expected for a posh resort. The toilet was not working properly and when I reported it, the staff seemed uninterested in fixing that problem.
Friendly staff. Good food. Although I booked a room online with two queen beds and a fold out - and paid the extra for a jr suite, when we arrived, the room had only one bed. When I called the front, they said they had no record of the request. They could not provide me with such a room because they were fully booked and wedged us into a room with two queen sized Murphy beds and provided us with a cot. There was no room to walk in the room. There was no separate living/dining area and kitchen. My rate was not adjusted downward to reflect the significant downgrade in accommodations. The telephone did not work when we checked in. The TV remote had no batteries in it. I like this resort a lot from past stays. I was really disappointed this time.
The dining at the hotel is really the attraction since it's associated with New England Culinary Institute. The food, especially at their "Butler's" restaurant was very good. Smallish portions encourage enjoying all courses, including dessert, and the wine list, while limited, had some good selections. If you are impatient, the service can be slow. If you are a foodie, enjoy your companions (and the meal) and make an evening of it. Room service is good and reasonable, given the level of the food. There were some small things -- peeling wallpaper in the bathroom, for example -- that should be corrected for a hotel at this level. While the room was spacious (we had a suite with kitchen, jacuzzi and a small gas-log stove they call a "fireplace") it had a "hotel" feel that failed to set it apart. We felt it was overpriced for what you got, and will probably continue to stay in bed & breakfasts rather than repeat a visit here.
The amenities and friendly staff made us feel very welcome. Pillows were too big and uncomfortable, and the tiles and grout in the bathroom was a little moldy.
Quiet, clean and comfortable. Easy access to airport and Burlington Parking can be a little tight.
Great food and friendly staff. Loved the curried apple soup.
Easy shopping, movie theater and great food.
we liked the spa area a lot, the food and the overall atmosphere of the hotel
The room was spacious and meals were superb. The staff was friendly and helpful and the new spa was luxurious. The bathroom was too small and old fashioned for such a nice hotel.
In room Menus for the restaurants were not up-to-date. Often had different prices listed for the bruch. For example, the brunch was listed at $21.95 and 19.95 but actually cost !19.95
They say that the airport shuttle is available 24/7, but although it runs 24/7, they don't always have available seats. We had to take a 4:15am shuttle instead of the 4:45am shuttle we wanted. So not only did we have to hang around the airport longer than we'd hoped, but we had to wake up at 3:30 am.
Very comfortable bed, coffee maker, free wi-fi No hot tub.
I was very happy with this hotel. Easy access from highway, big, clean rooms, friendly staff, free breakfast. Everything was new/updated - carpets, bathroom fixtures, furniture, beds.
The staff were super friendly. The room was big. There was mold in the bathroom shower (which my wife is severely allergic to!), the heat was stuck on and the room was 79 degrees. When I went to the front desk the employee on duty was apologetic but said there was nothing he could do. So I had to struggle with the window to open it, but alas, it seemed to be jammed shut. Also, I'd like to note, the stains on the bedding sheets was off putting.
Breakfast buffet was surprisingly good. Front desk staff was very friendly and helpful. Room had a musty smell. Maid service disregarded do not disturb sign on the door and attempted to enter the room. Overpriced.
Clean, comfortable rooms with friendly and helpful staff. Big breakfast and cookies at night. Nice location. We could hear the very loud wedding reception beneath us that went till midnight. I suggest choosing a higher floor or asking about any events when you book or check in.
The hotel and Staff were outstanding. We enjoyed our stay. The agency we booked through booked the date we left not the dates we needed. When we tried to notify the company for a refund we could not get through 5 times and never got through. Please help.
The beds were comfortable and I liked the fact that there was a clean bed cover with each new guest. The location was good and the staff very nice and helpful. Lots of choices for breakfast. Cookies at the end of the day is a nice touch. I did not like the fact that it was so close to main roads. The hotel is not in perfect condition. The rugs and lifts have seen much better days. I had thought from the description that it would be a "grander" hotel. For breakfast, I would prefer better quality : real omelets and scrambled eggs, more natural yogurts.
Great stay,awesome choices for breakfast
If you want a hotel that is truely Vermont in downtown Burlington this is the place. It is totally Vermont. Beds are wonderful, the staff is great and the hotel is beautiful.
Rental bicycles in front entry for client use. Room view overlooking roof of adjacent building.
Our room spacious with lots of windows. We liked having 2 separate sinks. Very quiet. We chose it for the cost. If you wanted to be closer to downtown, you had to pay more for the same comfort.
Room and public areas were excellent. Everything worked. Surpringly nice fitness center. Good breakfast. Very nice staff. Highly recommend!
The room was beautifull and spacious and clean.
What an amazing deal we got for this place. We accidentally ordered the suite apparently and our room was HUGE. The staff was very friendly and it was a low-key environment seemingly insulated from the bustle around it. The complimentary breakfast was pretty standard, and was well-stocked every morning. Our room was kept clean and we overall we loved our stay. The only issue I guess would be that there is NO indoor pool on premises. We asked and were told our key would work down at holiday inn to get us into the pool and hot tub though. We never used those facilities anyway but we would've if they were on-premises. Also, the floors of the room are surprisingly cold, thanks to the tile in the bathroom. I really have a hard time even thinking of "things I didn't like" because this place is great!
I loved having a fireplace in the room, just wish that we were told we needed to get our own firewood. I also loved that our dog could be included in our trip The maid that cleaned all weekend was loud and slammed doors. I understanding she's cleaning and it looked like it was just her but a slamming door is not what I want to wake up to at 730 am
Room was spotless. Bed very comfortable. Staff very accommodating. Should have shuttle service to church street( height of restaurants and shopping) and the waterfront
Close to airport. Good location. Bathroom was too small. Room was muggy.
The staff was very nice
Decor and presentation of our room was pleasing. Very comfy bed. Close to the lake in a decent area. Staff very helpful and friendly. Interiior decor of corridors was poor, carpet needs replacing. I was worried what state the room would be and was pleasantly surprised when I opened the door.
The room was very clean and well appointed. My son LOVED the indoor pool
Location and convenience
staff seemed genuinely friendly. not that irritating "trained friendliness" which seems so phony and makes you feel silly breakfast was not good. hardboiled eggs tasted like something else as did the oatmeal. had to go out for breakfast.
I understand that hotels are under construction from time to time, but the hotel needed more signs -- bigger signs -- to direct customers. They had a lot of parents moving in college students - take a lesson from the Universities in Burlington on signs and where to place them.
Fairfield inn continues to be one of the best vale, pretty basic hotels. Clean, modern design, good breakfast, free wifi.
Shuddle to the airport
Facilities and room were very clean and nice. Bed was very uncomfortable and I could feel the springs in my back.
Courteous staff, clean facility, high end mattresses and pillows, 32 inch LCD TV, and a decent hot breakfast. Entrance to hotel is poorly marked. Also, If one is entering via a left turn (most would, coming from the highway), one must cross an often busy two lane high speed oncoming traffic. Location is in Williston, VT, a bit further out from Burlington, the main attraction in the area and further than most of the competition. But closer to the airport. The building itself is a rectangular monolith surrounded by a parking lot. Not particularly attractive or inviting. Rooms are small. Breakfast area is small; there was not enough seating for guests on a crowded weekend. Lobby and front desk area small. Only a one computer business center. In my opinion, about $20-30/night overpriced. No exercise gym.
The room was clean and comfortable, with a great location right off of highway 89. Very easy access to the shopping/restaurants in Williston and a quick ride to Burlington. Hotel was a little dated but overall nothing to worry about when staying here. Could have been priced $20 less and would have been ideal.
room smelled damp and stale.
The bed was really comfortable. The room was OK overall. Location is convenient. Noisy neighbors well into the night. Staff was not particularly service oriented, basically friendly but not as helpful as they could have been. This was not a cheap stay, so not a great value, minimal amenities.
The gentleman at the front desk had a great sense of humor. There was a nice selection at the continental breakfast which can be tricky because of my dietary restrictions. The beds were extremely comfortable and the location was great for the price point we were looking for. I really enjoy when I can peruse a binder in the room with information about hotel amenities and area attractions. I was able to find information about the amenities online and area attractions in the lobby.
Quiet Clean Comfortable Bed Nice Sheets Door stuck Outdated room with stain on the ceiling No thermostat: heater/air conditioner unit seems to be from the 50s or 60s. Manual operation with lots of noise. They only give you a single coffee packet. No tea. Coffee maker is set up in the bathroom (!!!) with the cord screwed into the wall, so you can't even move it Carpet somehow stained Extremely noisy fan when you turn on the bathroom light
The breakfast that is included with your stay In-room coffee maker Upon waking up on my last morning, I had 2 itchy, red welts...I got bed bugs...more have since developed! They do not offer conditioner (only a combination of shampoo and conditioner), only The exercise room is very bare bones, one treadmill and one crappy bike The hallway floors did not get vacummed once during my 3 day stay, they were dirty and full of salt from outside
Clean Comfortable bed Modern bathroom Efficient
Clean, quiet, comfortable, Breakfast minimalist.
They had a sauna haha, very close to downtown burlington, stores, coffee, liquor store. Over all very good.
Great staff. Attentive and professional. Clean hotel and good for famiy getaways. No small fridge in my room.
Nice Bed. The air conditioning in our room was not functioning. The front desk was rude. The elevators did not work. Did not sleep well in a hot room with street Lights shinning in the room.
The design was modern, the staff was friendly and the location was good There was no breakfast for the price we paid, the room had trash in it when we first arrived, the handle on the door out the side of the building to the parking lot was broken, the drain in the shower didn't drain the water efficiently
Excellent customer service.
The door locked and had a deadbolt. Close to Burlington. Had to ask for towels. Beds never made. Loud and scary clientele. Ran out of toilet paper.
I basically only use the hotel to sleep and shower, and perhaps pass some time watching TV. The room was clean, the bed was comfortable and the TV worked, so all was good in that respect. The staff was courteous and helpful ... I ALWAYS appreciate that. The hotel lacked many amenities that I've come to expect over my years of travel. For a two star hotel, one would expect a simple breakfast. They charge $2.99/day for wifi access (really?!!!... You get free wifi at McD and you don't even need to buy a $1 coffee). There are no ice machines on the upper floors. The towels, although abundant were thin and scratchy (rag pile material a home). Also lacking were: hair blower, iron,'do not disturb' sign for the door, scratch pad and pen, any shampoo, lotion or conditioner, Kleenex tissues, coffee maker, and that notebook I always look for that contains the hotel policies and area food and attractions. As you can see, it was a clean, but "bare bones" hotel.
lower cost noisy, rooms are Spartan like. the basic of basic. Totally non-frill
The room was very modern, clean, and pretty. Staff couldn't have been nicer I wish wifi could've been included
You get what you pay for. Inexpensive, decent location. Clean rooms. The hallways stank like cigarettes and there was nothing in the rooms at all (no extra pillows or blankets, no toiletries, etc). Also the walls were paper thin so it was noisy.
Easy check in and out. Proximity was great. Room was in good shape. The shower was good. Workers found a new room quickly, near our other room when there was a stale smoke smell. First room smelled of smoke. the key cards to one of the rooms stopped working after a day. Little tripped down but not a surprise with the cost.
Great, friendly staff at desk For a non smoking hotel there was an awful lot of "partying" Going on
Price Dirty floors/carpets
Low price, clean room and nice staff Breakfast wasn't anything special
The room was spacious, it had a microwave and a mini-fridge. The bed was comfy with lots of nice pillows. Everything was great and the staff were super friendly and helpful. We had a wonderful time and will definitely be going again. I had some minor difficulties with the wifi because our room was in the far corner of the building, but everything else was fantastic!
Location. Easy to get to downtown Burlington. The hotel is older. Staff knowledgeable. Breakfast was fine with fruits and muffins, waffles, egg omelet. Great coffee! This is a pet friendly hotel and by the carpet stains, it showed. The upholstered seats on the 2 chairs were very stained. Otherwise, a great place.
My fiancé and I stayed in here on vacation. It was a great location right off I-89. We stayed in a business suite with a mini-fridge and freezer, microwave, extra sink, and downstairs office space. Perfect hotel room to for our needs. Everyone on staff was friendly and very helpful! The breakfast was okay for a continental breakfast included in our stay. The eating area was small, so we had to take breakfast back to our room on two occasions.
They found a cat friendly motel for me, and assisted in getting my reservation money back. Pet friendly?! For dogs, yes. For cats, no.
Staff was excellent They went extra mile to ensure we are comfortable and helped us find a way to keep our bikes safe. We were there on 4th and they guided us to see the town fireworks. Pool was a bonus for kids.
Convenient, relatively inexpensive. Bathroom was clean. My first room had an unpleasant odor and so I switched rooms. The second room also smelled, but it was the only vacant room in the hotel. The carpet was damp underneath the heating/AC unit, probably due to condensation. I just avoided that portion of the room after I realized the carpet was pretty wet.
Loved the location. Close to everything in Burlington. Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!