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This is a short flight, but the seats were much more roomy than the trans-Atlantic flight on Iberia.

They were apologetic in VT about missing luggage & found it.

Asked a crew member at gate in NY to check if my luggage was there & completely dismissed my request. It should be on the airplane he said. Of course it wasn't.

atmosphere

leg room and cabin temp was too high

We didn't have the plane we were supposed to have. It was tiny, cramped , and loud. Very uncomfortable.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

United cancelled my flight, spent the next 12 hours in standby & flight delay hell.... Took over 2 hours to get through the customer service line.... Worst flying experience I've ever encountered & missed my wife's birthday!

I am STILL stuck at the Albany, NY airport. We were supposed to arrive in Burlington, VT last night around 11 p.m. They said the wind and visibility in Burlington was bad (but 2 of the 3 flights trying to get there around that time made it. We didn't). They put us up in a hotel for the night and said we would fly out at 10:15 a.m. the next morning. They were so inefficient at the airport that I didn't get to bed until 3:30 a.m. There was no notification, but when I got to the airport, they said the flight was delayed until 2:30. This is NOT how I want to spend my Christmas vacation.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Flight was on time

The delays

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Delayed getting out of Newark due to unknown reasons, staff did not communicate with the passengers

Nothing I can think of

Delays with limited information about why or when it might be resolve. Plane extremely uncomfortable.