No food/drink were offered. There was no Flyfi service. The screen size & quality were below JetBlue’s typical standards. The flight was delayed by an hour.
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Smooth boarding and I always like when the crew asks passengers with tight connections to deplane first. I wasn’t in that group but many times needed to be. When the staff asks for it the other passengers usually listen.
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Why did I get texts and notifications with incorrect information that the flight was delayed 45 minutes?
Pros: "Boarding in general went quite quick considering the number of customers requiring assistance. Flight attendants were pleasant greeting us while boarding."
Cons: "Seats are extremely uncomfortable. My tailbone is very painful for 2-3 days after each flight. The headrests are hard and force my head forward. cannot rest comfortably. Narrow seats are an ongoing issue with most airlines. The number of flight attendant intercom scolding's to remain in seats could have been less. Sometimes people just need to use a restroom. I wasn't one of them but certainly understand the need in flight, turbulence or not."
Pros: "The entertainment was great surprise and the crew helpful in getting everyone connected."
Cons: "Boarding! Other airlines are boarding from the back to the front. Absolutely no social distancing on this flight...by the time I was called to board, proceed to the back of the plane the others in my row had to get up & move so I could get to my window seat. In a world of technology, boarding can be done more efficiently."
Pros: "We arrived ."
Cons: "budget airline with terrible service. I did not make my return flight due to their line moving so slowly - took 2 hours in line to be told I didn’t arrive early enough. Many people in the line missed their flight - no refund and no help. Booked with another airline - not flying Suncountry again."
Pros: "Price. Seats are tight but they've reduced the thickness so I can fit my 6'0" in just fine."
Cons: "Be aware - mobile boarding passes only available to customers purchasing reserved seats. In addition, as of this writing, known issue with TSA pre-check not always printing on mobile boarding passes. Also fly out of intl terminal at SFO for domestic."
Pros: "Great price For the flight"
Cons: "You need to have a kiosk so I could’ve gotten a boarding pass without standing in line for half an hour, I had no bag to check and no need to take up your staffs time but you need a kiosk in the Fort Myers airport for people like me"
Pros: "The flight was uneventful, which is how I like it."
Cons: "My flight was fine; boarding was a real pain. The gate in Boston is very inconvenient, the charging station didn’t work, and I couldn’t hear when my boarding group was announced. The TSA crew in Boston was a nightmare as well. Unusually rude, and shoved my stuff through the x-ray machine faster than I could grab it. They pinched my kid’s fingers!"
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Pros: "Check in was quick. The flight was smooth. Staff was courteous and attentive."
Cons: "The tired babies screamed the whole trip. Supply entertainment on flight."
Pros: "Crew was amazing."
Cons: "I had some issues with the Onboard entertainment in terms of connecting with the site. I typically do not have this problem with my airline of choice but choose you because of the proximity of my hotel to my desired departure airport as well as price."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "The crew was fantastic and plane was clean"
Cons: "My entertainment video player had a bad earphone jack so i could not watch movies or tv and resorted to paying for wifi"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "Our bag was tagged as Priority, and was literally the last one off the plane. We clearly have different definitions of that word."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "I had the row of seats to myself and lots of leg room."
Cons: "Our flight was delayed. We watched while the next flight was loading on time. We had to wait 2 hours!"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Cons: "Food!"
Cons: "The seats were narrow and cramped. The entertainment system only worked on the UA app. No one informed us that the app was required until we were aboard and it was too late to download and install the app. Flight attendants did not seem happy. Baggage return was delayed."
Cons: "Wholly inaccurate and frankly FALSE information about baggage policies and seating. This was advertised and linked to the baggage policy of Austrian Airlines. I learned at the airport that I would be charged for bags, by United. I am inclined to never use Kayak, Austrian, or United ever again."
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Cons: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"