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The Bed [To Hard]
The service and food were good. The rooms very well maintained and decorated in excellent taste. Because there is a spa independent of, but associated with, the hotel, there are many fewer spa services included in the price of the room. For example, the sports facilities were included in the room, but there was no jacuzzi or steam/sauna room, which was not the case in other similarly priced rooms at 5-star hotels. It is a pity that the hotel doesn't negotiate a steep discount. For example, the price of use of just the Thalasso pools, steam rooms etc is 30 Euros per day! and the day is not the same as a day at the hotel: 12 to 12pm. It is a calendar day. So you cannot check into a hotel before noon and you must check out before noon the next day. I f you wish a sauna on the two days, it is 60 euros. This is absurd.
Close distance to Estepona town, Gibraltar and also to the beach. I was looking for a hotel which gave me this opportunity together with relaxation and good service. This hotel gave me all of this. I was especially impressed with one of the Reception staff "Pepe" who assisted me with something that I left in the room on checkout and forwarded it onto me. The lack of tea/coffee making facilites in the room & also no English entertainment channels on TV.
The comfort of the rooms and the beautiful view from the balcony. The room was spacious and well arranged.
Everything perfect except the food in the restaurants en de a la carte menu during lunch was very very bad Cold food bad quality very bad
The staff was very friendly and professional, amazing spa. The hotel and restaurants were very expensive.
It's position right next to the sea. The price given for breakfast on the board by the restaurant was 50euros. Although our breakfast was included, and was very nice, this high price put us off having other meals at the hotel - where no menus or prices were displayed. We drove into Estepona instead!
Cleanliness, Attentiveness & Location It would have been better if the shop was open & the barber was present.
There were not to many people staying at the time and I was inpressed by the service and the staff.
Great Hotel for the price we paid. Staff were freindly, and we arrived to find a bottle of cava, which was nice given we got married that day. We ordered room service at 23.20 and it arrived an hour later stone cold!
Good room, good views, helpful staff, and very clean hotel. Beds were very hard
pool, location, size coffee
Great sea view, large tarrace and access tp beach. Very good breakfast. Carpet requires replacement.
Fully deserves its four stars, and 9 out of 10 of the staff are extremely helpful and serviceminded. The pool area is spacious and there were never any problems getting sunchairs, whatever time on the day (end October). The food is good, and the buffet means that everyone finds food to their liking. The Piano-bar was at times undermanned when it was "invaded" by the "black ribbon all-inclusive gang".
The the location was the main reason for selecting this hotel no
The rooms were lovely with spectacular view, clean spacious and comfortable. The breakfast was exceptional, very good variety of foods and the service was superb. Will book again. I didn't pay for parking but was usually lucky to find a space close to the entrance.
It was too empty and without atmosphere also the room that I occupied was far to close to the piano bar area and I was unable to sleep due to the noise
The staff went out of their way to help us with our enquiries. The room was of good size with an ocean view, & a view of Gibraltar. When we decided to stay for another night they matched the Bookings.com price. The hallway carpets desperately need to be replaced, or at least cleaned.
The hotel staff were absolutely fantastic. After having my handbag stolen outside of the hotel they took care of my partner and myself with such care and compassion, as well as professionalism. Will return within the next few weeks hopefully
Relaxed comfortable hotel facilities, superb breakfast buffet. Very noisy swimming pool waterfalls near our room-daytime only but all day long. Charging for car parking unless you can find a space in front of hotel-no way in busy season. Unsafe to park elsewhere-we had our hire car tyres knifed whilst parked across the road. Use the hotel parking areas and get extra car insurance because you are not covered for tyre damage.
A very nice and new (2010) hotel with well developped facilities. Tasty breakfast with different choices. We were upgraded from a standard SV room to a luxury SV suite which was very spacious and comfortable. A kettle in the room is also very convenient (not usual for Spain). Spacious and inexpensive underground parking although you can park your car just near the hotel at the adjoining territory. Our room was just near the reception and the exit to the main lobby so it was a little bit noisy early in the morning when other hotel guests go for a breakfast (I think also due to very beautiful floors but without any coverage...). If you don't have HB and want to go out in the evening it is better to have a car as the hotel is located 7 km from Estepona and there are no restaurants nearby.
Very comfortable bed. Nice garden. Excellent breakfast. Very helpfull staff. Great stay :-)
The standard of the hotel and the friendly staff were the highlights of the visit. Excellent rooms and very comfortable.
We spend a weekend in this hotel and it was very good, value for money the restaurant buffet was very good same with breakfast. All the staff were very nice and helpful. We will use this hotel again.
The hotel is amazing, we are definately coming back! Very spacious and comfortable room and excellent hotel facilities. The spa is lovely and the spa therapists are very polite and skilled. The spa access is actually only for 1 hour. Not that they would come and ask you to leave, but it would be nicer if you could stay longer if you wish to do so.
very comfortable ,very relaxed ,staff great the cost ,it is just overpriced for the area,a small bottle of water is 4.50 plus tax ,
Hotel overall was comfortable and friendly View from the room was not good and as we have stayed with your group of hotels before thought we may have been given a better room
The staff were very courteous & helpfull. The breakfast & lunch meals were excellent. The main evening restaurant was not great value
The Wonderful Atmosphere and Friendliness of all the staff.
Friendly staff and clean, comfortable room. Really good concierge service. Lovely pool area and gardens. Breakfast was good but evening food not really special. Housekeeping was spasmodic - bed not turned down 3 out of 5 evenings.
the friendly atmosphere and beautiful surroundings would have liked extre information about the beach
The rooms and food were excellent. Staff very accomodating No
Rooms could do with a coat of paint. No tea and coffee facilities in the room. Windsurfing equipment disapointing.
Nice family hotel and good food - expensive drinks 2.50 euro for small child drink - the games activities for children were very good The beds were too hard - couldn't sleep and the pillows too soft - please invest money in better mattresses for beds or have an alternative softer mattress - Childrens drinks are too expensive
The staff was very friendly and helpful. The food was good. The shower equipment in the bathroom should be renovated
The rooms were really clean and a very good size Yes - the staff especially the buffet (evening) were very surly and unhelpful. The food was the worst I've ever tasted for 20 Euro's. The only choice of veg was sprouts and these were cold as were the fries which were completely tasteless
All the rooms had a beautiful view and balcony. The nearness of the sea. Friendliness and efficiency of staff. Good food. Excellent breakfast. Nice pool, and other facilities. It was a bit worn out, e.g. the carpetibng in the room.
Bus shuttle to golf course Food was very fair. Staff appear to not enjoy their job! The step out to the balcany would need to be painted/highlighted, it's very dangerous.
Large pool. relaxing lounge bar. Food pathetic - especially evening dinner. Bathroom not up to date. No tea facilities in bedroom. Very long walk to bedroom. No toiletories in bathroom.
We liked the location of the resort and the activities they had to keep everyone entertained The hotel was built in 1964, and it needs alot of upgarding. Our room had a fould smell, the hotel in general had a old and mildew smell to it. Would not recommend it or stay there again
size of room very badly designed, ie finding way around, down to toilet roll holders jammed in against toilet seat.
The standard of breakfast was not good value for money.You can buy better cheaper locally and we did
comfort too cold in communal areas and food was of poor quality no hot water for shower 7.30am
Excellent hotel, with excellent staff who were very helpful. The room size was super.
The setup and the location was great.
the staff were very friendly and helpful,the hotel was a great starting point for our journey around southern spain.the directions to the hotel easy to follow. the outside pool needed to be heated (still to cold in may)
Large rooms in good condition; clean; good value for the money. Helpful staff. Secluded, pleasant, shaded area around pool. All in all, an acceptable hotel at a reasonable rate. Excellent English speakers at front desk. Roadway access to hotel a little tricky off the A-7 if you're not paying attention. Hotel clearly visible from roadway with good signage, but you may not see it it time to make that exit; take next one (if east bound) you'll still get there. A-7 under construction several miles east of hotel with detours in place. Restaurants a little weak, breakfast just okay. Wi-Fi okay in many locations, but seemed deadly slow.
Very clean and tidy, with helpful staff
Not a very big hotel so not over crowded. Check in is too late (3pm).
Mostly I liked the position of the hotel, the view and the personal who was vwery nice and helpful. The general feeling of a room not quite tidy, a litle bit dusty.
We can regret the absence of ironing facilities electric kettle poor kitchen ustencils
Great swiming pool. Restaurant (reasonable prices for take away (ie: pizza for 7,5 € and paella for 10 €). Cleaning of common area. Extra charge for room cleaning. Kids activities and entertainment (weak). Extra charge for parking (9€). Difficult to find parking inside the hotel/ free parking outside
The hotel and facilities are excellent, the pool, apartment, restaurant and bar are all immaculately presented. The staff are all friendly and appear relaxed and hard working. The only critiscisms I would have would be the lack of appliances in the kitchen i.e a kettle, toaster and grill. Although a kettle was provided on request. Also the hot water was scalding hot and I would be wary of letting my children near the taps.
nice area did not cater for kids no kids menu. bar in lobby tatty
our stay was only one night but everything was superb
Excellent size rooms at a good price. A real bonus was being able to walk into Benahavis for the bars and food.
nice area with excellant restraunts bar food service was sloppy for this grade of hotel and pool area was not looked after ie tidying up sunloungers arter the day
Very relaxing stay & thoroughly enjoyed the Spa however, disapointed that Sauna was out of use as this is a huge part of Spa facility! Hotel is located in a great position, close to the lovely village of Benahavis.
Good service, nice comfortable rooms, good pool Beach is very quiet and requires walking over stones to get into the sea which drops in depth very quickly - would not be safe for young children - no lifeguard. Despite being hotel residents a charge of 3 euro applied per bed. Hotel is a 15 euro taxi ride (each way) in the direction of either Estepona or Puerto Banus. No supermarket facility nearby and no outdoor seating area overlooking beach.
Beautiful hotel,nice rooms with seaview, free sunbeds on beach.Great staff..Very good breakfast buffet.
Very comfortable and nice to stay in.
Cleanliness The same paella was displayed too long (3 days) and had a sour taste by the 3rd day.
Very cold swimming pools
only few members of staff spoke english, main language in hotel is spanish and french
the place is beutiful and the rooms are big and the brakefast was greath the dificulty of finding it
WE all thought this was a lovely hotel with beautiful scenery.
Fantastic hotel, good clean swimming pool, indoor pool and jacuzzi. Need a car to get to. Named el Paraiso for the sign posting.
Relaxing, excellent pool facilities,
swimming pool excellent ,but only used as a base. cooked breakfasts could have been hotter
the grounds and pool area were very good and the views outstanding car parking very good.in busier times could be a problem long way from Estepona.At dinner I could not have wine as there was nowhere to go locally without driving
it's peaceful setting
Another pleasant holiday, hotel, food, staff and location still perfect - keep up the good work. We will return again in March.
my view of the pool and sea.
Comfortable clean room. Excellent curteous staff. Food good. Sea/swimming pool view. Would use again
Hotel is iin the middle of a golf course with nice views, large rooms with nice generous baths. Nice indoor parking and close to main access road. r.eat promotion value Hotel is a little dated by now and hot food for buffet breakfast was cold. Bed is firm and squeaky
Beautiful rooms & wonderful view of the swimming pool area. Excellent buffet (both at breakfast & at dinner). It is not so easy to find free parking in the area (if you do not want to pay for hotel parking).
Good service, good food. I did not like to pay 10 Euro/day for hotel car parking
The size of the suite and the bathroom was good and the bed very comfortable; the width of the balcony was disappointing. The hotel did not meet our expectations. We were surprised at the rudeness of the breakfast staff and general 'could not careless attitude'. The airconditioning in the suite was ineffective, not going below 28 degrees. Despite having booked for 3 nights, we checked out after 1 night and found an alternative hotel that we can certainly recommend.
The room was excellent, very large and was very clean. The breakfast was also excellent with a great deal of choice and the most variety of cooked options i have come across in a Eurpoean hotel.
The Staff were very friendly and extremely helpful,also the food was excellent. No Everything about this Hotel is Positive.I will stay in this Hotel every time I go to Marbella.
No tea/cofee making facilitys in room and not an iron in whole hotel to press clothes from cases!
rooms and bathroom were excellent size-breakfast buffet was lovely the location was most difficult to find-not on TomTom-location is far from restaurants, etc. cost about 20 euros to get over to Marbella. Spa wasnt open-off season, there is nothing going on at this hotel
El hotel es muy lindo , extremadamente cómodo y muy tranquilo. Es un hotel de golf pero no tiene mas promociones o relaciones con este deporte que en un hotel normal.
Excellent range of facilities (2 bars, multiple eating areas, games room) and very nice pool.
Helpful personal staff,peaceful empty gardens a real retreat. Exciting detail to the theme decoration of each room. A feeling of home from home. loved everything,would have found a hairdryer useful
Chilled out at the pool - last few days in Andalucia after a hectic two weeks! Finding it from the A7 - the map is not accurate. Signs on the main road would help!
The surroundings - like an oasis. except for the traffic noise! marion was a perfect hostess so trying to please. We left some spectacles behind and she got in touch with my daughter to let us know. Just the difficulty in finding the place. A german group also took a very long time to locate it.
Nice individual hotel where each room has a different theme. Good to recommend for hanging out on the pool and relaxing. Many young international couples (around 25-35). It may be hard to arrive in the evenings or on weekends because then reception is not looked after - we waited 15 minutes to be let in and given our room. If the receptions is off working hours the cleaning leadies do not understand english and it might be difficult to communicate if you do not speak spanish. Also: it is further away from the beach as it looks in the pictures.
The hotel was very nice however, it was too secluded for my liking (my fault I should have googled it). The restaurant in the hotel was too expensive therefore my partner and I ate from the bar menu every evening. My main complaint was that when I came to pay the final bill we had been charged more than 80 euros for a meal we did not have. The receptionist cancelled the charge but it gave me quite a fright. This needs to be addressed so that it does not happen to other people. Comments as above.
The room was nice and the pool area was good Its difficult to find for some taxi drivers! It was a nice hotel but would not reccomend to people on a lads holiday as its a family and couple place
The,quality of our breakfast the cleanliness of our room the helpful staff, all added to a great weeks holiday. Thankyou. We found nothing to complain about at Guadalmina Hotel.
Comfort and cleanliness of the room. Food. Newly refurbished. Beautiful lobby and landscapes around. Great view from the rooms and restaurants.
Relaxing spot by the sea
Lovely location but that is all. Service in general and breakfast buffet very poor
the beach and the breakfast where more than ok.the sight very exotic the lack of nothing for the ,kids, no games,no kidsmenu
The relaxing ambience of the hotel made this a great place to go on holiday and relax. The location was amazing and could not fault the holiday in anyway at all.
We know the hotel from passing and previously thought it was out of our reach, but we were delighted with the room rate. No. We thought the hotel had 5 star standards in a superb location.
Lack of lifts
The price was very good The place for the hotel
Stayed in October as a base for a business trip. A well located, clean & tidy 3 star hotel. Free wifi in the bar area, friendly staff, clean and comfortable rooms. A nice clean pool. Good friendly service from all the staff. Good location in terms of choice of resturrants and bars (excellent indian restaurant adjacent). Will definately stay again.
In general it was pleasant. However hotel reception staff was unfriendly, and we found a cockroach in our bathroom. The hotel staff however only stated that "it should not be there" without taking any further action or giving any compensation to us. Cockroach in bathroom.
Nice rooms round pool. Good Breakfast. Secure parking uncomfortable beds!! Very difficult to google as map and address cannot be traced. (Easiest by looking for the hotel and then going over the satellite view. the hotel is straight off a motorway, but there is no noise, strangely!)
the breakfast and the friendly helpful staff the room did smell very musty and the tv was all spanish chanels
It was central for us as family live around the Diana area. The pool was good and kept clean. Breakfast was fairly good, always a good choice. rooms cleaned every day. As our room was on the main road it was very noisy from traffic.did get used to it after the first night. Air conditioning not up to standard for the temperatures in August
It was clean tidy, economical and suited my needs Directions to find it could have been better (tricky to find correct exit from main road in the dark
Central location for many of the tourist spots. From our point of view the plumbing in our room (104) needs upgrading and the room needed refurbishing due to damp. I think this was an exception as our friends room was in much better condition.
Reasonable breakfast Smokey smell in bedroom, burn marks on bath and bedside unit, Holes in bedcover
Staff were extremely friendly; very clean and tidy hotel; location right on beach front and in the middle of the town; would definitely return. Was visiting family, this was an ideal base. And price excellent! Not a criticism, just information for anyone staying; car parking not available at hotel but plenty of room in side streets and car parks close by at either end of town, not too far to walk. Never had any problems.
Very clean. All necessary facilities.Close to shops, restaurants. Stunning views over beach to rolling sea. Parking is on road where you can find it. Professionally detached rather than friendly staff.
Staff were very nice and helpful in finding good places to eat and drink. We also had a great room overlooking the beach. Automatic lighting system (hall lights turn on only when you enter) could have stayed on longer so you can enter your room without rushing before the lights go out.
Hotel is frontline beach and promenade, with excellent sea views and good childrens' beach activities. Plenty of restaurants and cafes adjacent and hotel is situated in town centre. No restaurant or bar facilities
The location of the hotel was excellant as it was right on the beach front. It was basic but was great value for oney and was very clean. Our towles were changed on a daily basis and there was a fridge in the room. N/A
It's excellent location to the beach, and the friendliness of the staff. Check-in and check out were handled efficiently. Lack of car parking facilities.
This is a very nice hotel in a great location and very clean and friendly.
the hotel is the perfect retreat to unwind,placed on the beach,the rooms are wonderful with a terrace to relax on and just absorb the whole feel good factor,owner and all the staff could not be more friendly or helpful,can t wait to revist
This is my second time staying there & definately will do again
Very clean hotel, excellent position for beach, very nice staff. Could have done with tea/coffee in the room.