British breakfast with scrumble egg and sausages. Drinks and sweets services. 24h/24h desk. Near East Midlands Airport but more than 1 mile walk. Calm but we stayed in low season. BOOKING_com false price for a 4 adult room booked. We had to pay 15 gbp per night/per adult if more than 2 adults in room. The 4 adult room was a double bed with sofa. Sofa bedding was not done, we had to do ourself our bed for 15 gbp per night/per adult supplement! Not enough light in the room. Old tv set, with all channels a little scrumbled.
Breakfast was horrible
comfy room, good breakfast, no problems arriving late. Very much a business hotel. Could do with better directions from airport
Just served a purpose Told there would be a shuttle and there wasn't
The staff were very friendly and helpful. The shuttle from the hotel was speedy and efficient We ate in the restaurant but were dissapointed by the choice, partivularly as ran out of fish which was one of the 4 items on the menu. In addition the air conditioning leaked over my 5 year old's bed and he was forced to share a single bed with another adult.
Excellent location for the airport, the staff were very friendly and efficient and the rooms were well equipped and comfortable. We spent a very relaxing evening there and were also able to have something to eat, despite the late hour of our arrival. The buffet breakfast was also excellent. No negatives.
hotel facilties and location
On airport campus and had car parking facilities The hotel provided me with all I wanted for access to airport
good value for money
Ease of checking in and out, self service breakfast. Choice of breakfast, I would have preferred and better selection, a bit basic.
The breakfast was very nice. Yes being on the top floor at the end of the day was tiring, and everytime we needed the bathroom it was the floor below, rooms needed decorating.
Excellent, friendly communication. Food fresh and well presented with home made bread and honey/preserve so thoroughly enjoyed our breakfast. Small point which was going to be fixed that day, no towel rail in the en suite
There was nothing to like about it only the pub adjacent Bedrooms and breakfast room far to small and i stayed in a converted shed in the garden
Excellent welcome and service given by the staff. Nothing was too much trouble and they really made our stay a memorable one. The breakfasts were fantastic.Really good quality for the price. Parking was tight on occasions but it was carefully managed so never caused a real problem.The rooms to the front of the hotel were rather noisy due to the heavy traffic.
Very friendly staff, wonderful breakfast and extremely helpful. Parking a little awkward.
Really friendly staff , always polite. No bad points.
Location to and ease of access to East Midlands Airport, The room allocated (No 10) garden room very small, no wardrobe space.
the owner and his wife made us extremely welcome but did not interfere.The breakfast was excellent.
Parking, Staff, Breakfast Tv had red picture
Friendliness of owners, made very welcome, very helpful and nothing too much trouble..even booked a table for us at a local indian restaurant! Breakfast scrummy..will definitely return and reccomend to others. Nothing
My single room was of the quality I expected (upon arrival), for the price paid. The advertised freeview TV was unobtainable, however, I did not raise the issue with reception, due to a meeting elswhere on the evening of my stay. When preparing to leave my room, I noticed stains and damage to both pillow cases.(Unacceptable at any accommodation). The public areas were in dire need of refurbishment. The hotel bar was of a standard similar to hostel accommodation, with damaged light fittings, delapidated shelving and a filthy carpet running fully through the lounge area.
Clean, crisp, exactly what it says on the tin, no frills good value, would definitely stay there again.
the location was easy to find and easy to get to Derby city centre..It was my second stay and I will be returning. liked it all
Perfect for a Business stay. Good value for money. The staff can't do enough for you. Mattress wasnt great
Cheap (Double)room too small
Staff friendly & clean well equipted room no complaints
Good location, friendly staff, clean, beautiful building Double bed was extremely small, no frigde in the room
Was contacted just before my stay to confirm the booking and was offered packed lunches for the event I was attending. Was made to feel very welcome upon arrival and at all stages during my stay. Nice room, compact but well laid out and with good facilities. Lovely building and grounds. Secure parking. Great breakfast. Packed lunch was lovely and the supporting information on the event I was attending was very welcome. No bad points as such, if I was picky I'd have liked a more powerful shower but that's being really picky!
Very pleasent building quite, rooms were very clean and adequate for overnight stop. Booked a double room but was given a single! Changed with no fuss but double bed a bit small for 2 people, hence spent most of the night not trying to fall out rather than sleeping.
A very Interesting & Unique Environment There was a conference for delegates happening at the time of my visit and a few of them were stood at the front doors smoking (dont have a problem with this!) and were spitting, which I do have a problem with!
Very clean and comfortable
All was good, I would recommend your hotel to friends None experienced
Clean, presentable, friendly, good size room and bathroom, decent power shower A funny smell like bad drains from the bathroom sink
Good location for visting freinds and family, clean and good price The only thing I would have liked is a bath in the bathroom and not just a shower!
Clean room My sink taps weren't working properly
Overall it was great value for money. The inclusive breakfast choice was poor.
clean throughout polite staff firs t class breakfast conveniant location for town and roads comfort best hotel we have used for many years no bad comments possible
Efficent, clean, friendly None
Great value for money. Excellent customer service would deffinitly go back!! Was originally put in a somking room which did smell of stale smoke. When we asked to move though it was done straight away with no problems.
Nothing, I couldn't wait to get out of there! I am making an official complaint. It was horrible. I turned up and the bed sheets still had marks on them! They clearly hadn't been cleaned. That is completely unacceptable and totaly disgusting. The breakfast was horrible, the scrambled egg I could only take one mouthful of cos it was so salty, you could see the crystals there was that much on it. Bacon and scrambled egg only also doesn't not consitute a cooked breakfast. My second day I actually went somewhere else for breakfast it was that bad. I also had numerous problems with the stupid key cards and had to have it replaced more than once cos I couldn't get into the room, whats wrong with a normal key!
I liked the peaceful setting and the spacious car park and the little things like there being complementary water in the room. Al;so, even though there were weddings over the weekend we were not disturbed by too much noise. The hotel was obviously very busy with weddings - this meant that service was slightly affected.
The friendly atmosphere and good service despite there being a wedding in progress. The receptionist was excellent. The hot water in the bathroom would not get hot enough for me and the shower head leaked (it gave a reasonable shower depite this though)
Nice surrounding area, impressive building, everything clean and in working order. Noise and food.
The best breakfast I have ever had. The room was a good size and comfortable.
Impressive building - particularly when seen from the inside. Quiet surroundings and nicely landscaped gardens. Breafast is not good value for money, unless you pre-book it the night before to get a discounted price. If you haven't got much time to spare, make sure that you order your cooked breakfast as you arrive at the restaurant. No wi-fi. Choice of tv channels rather limited.
Friendly helpful staff, good food, beautiful garden. The shower in our room didnt work and there was no one in maintenace over the Easter weekend to rectify this.
Fantastic staff who were extremely helpful
I enjoyed my stay at this hotel where the staff were pleasant courteous and helpful. I stayed there last year to attend a wedding and this year to go to a party in the village hall. It was interesting to note that there was another wedding taking place on the Saturday from noon and still going strong at midnight with the staff still smiling.
Great setting Waitress in restaurant didn't speak good English and was quite rude
Peaceful & convenient for our needs that weekend. The shower did not work - it was easier to rinse my hair under the running bath tap than to tease water out of the shower head.
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
everything the cabin was gorgeous could not believe the value for money superb
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
Location, setting, value for money
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
every thing, quality cleanliness quite, peaceful
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
The staff were very friendly and helpful. All in all it was a decent hotel and I would stay there again.
Excellent customer service topped-up a very pleasant stay. None
Staff were helpful. Good freshly cooked breakfast - a welcome change from the usual buffets. Breakfast service very slow, I had been seated for 15 -20 minutes before a waiter arrived to take my order. It wasn't clear whether I should help my self to coffee or wait for service. Air conditioning made the room very cool in the evenings.
Attention to detail in the exceptionally well presented hotel was a real surprise from mints on the pillow upon arrival to music piped all through the bar, loos and restaurant.. The service was second to none
central location Friendly and accommodating staff good and generous breakfast Rather slow service at breakfast
Good hotel, very clean with a good staff base Nothing
Polite, friendly and efficient customer service
Nothing was to much trouble, the staff were fantastic and the food is superb. Air con in the room wasn't working and the room was quite hot.
The room was warm and comfortable and the reception staff were very polite and hospitable The service at breakfast was extremely slow
Friendly and helpful staff - Clean rooms.
Good facilities, clean and comfortable, good value. Could not alter heating in room as control appeared to be fixed; it was so hot it gave me a sore throat. I opened window but then had 24hr noise from railway station, although this was not a problem as managed to sleep through. Hotel situated in a very large business park/area with building work ongoing; got lost a couple of times. No signposts showing hotels.
Modern hotel, rooms small, bed not comfortable, staff pleasant, good breakfast. OK for 1 or 2 nights
It was convenient for the train station and the Pride Park Football Ground and had all the essentials for a short break. The view from the room was of waste ground. We didn't get many towels (one hand and one bath towel for two people).
This is a new and smart hotel with a cheerful and enthusiastic reception staff. It is very convenient to the city centre and very close to the station. There is a generous car parking area and the access from the a52 and the city are very easy. Some of the room facilities were basic - no bath - no hook to hang a towel or coat in the ensuite. Tap on the basin did not overlap the basin fully so tended to spread water over the adjacent surface. Early morning noise from the trains marshalled overnight in the adjacent sidings (motors started at 0500hrs)might disturb a very light sleeper.
The rooms were very good modern and of a high standerd of finish. good that free onsite parking was available.
The room was really nice and clean. The location so close to Pride Park was great as the reason for the nights stay was to tie in with the game.
Well appointed funky hotel and room with everything needed for an overnight stay. Breakfast good Staff friendly and helpful Outlook a bit grim at the moment as building work in grounds continues
Location was excellent for our needs as it was a 2 minute walk from the train station. Very clean and modern hotel with friendly staff. Stayed in a twin room and the mattresses were very hard which did not allow for a very comfortable sleep.
Clean and tidy.Dinner in the restuarant was good
Excellent clean facilities. Good in room entertainment. None
The room was clean and tidy No storage for clothes, so had to live out of bag. The tv was mistuned and only had an indoor aerial. Could not get internet to work.
the stafff is very nice and friendly, the hotel is very nice as well. It's a very clean hotel, I may go back to there next time when I need. The toilet is very clean, and the shower room is very clean. Everything there makes me satified and comfortable. It's very worth staying there.
Kitchen equipment desoite lack of cooker No hot water. No cupboards in room. Inadequate towel size. Filth and dust under beds. The taps barely ran water - no water pressure, clearly plumbing requires attention.
Hostel staff very nice and helpful poor internet connection
It was close to the main city They did not want me to use my credit card, but cash was better? then they gave me a non headed receipt. Oh also they also wanted £10 deposit for the key, and in the morning there was nobody to give the deposit back. Got my £10 back in the end. Its a over priced hostel but clean.
Price No lockers in the shower room.
nothing it was dierty !!!!!!!!!!!!!!
Only stayed a few hours due to late flight so really can't comment
very comfortable, friendly environment, from which to enjoy the onward journey refreshed and rested.
It was convenient to the airport Nothing
atmosphere kids running up and down hallway at 4-30am
Extremely comfortable bed and close proximity to the airport very expensive drinks
Distance to event at Donington Race Circuit Pool was closed, which was one of the reasons we chose the hotel
This was a comfortable relaxed stop off overnight before a flight. I had a small hot snack in the bar at 1000pm which was welcome but I would have wished the standard of the fish cake to be a bit higher.
Ideak location for airport
Close to the airport The price was extortion.
Large bath towels Small room, noisy, tatty furniture, lightbulbs not working, no TV remote, cigarette burn in duvet, winter duvet in summer................
room was small no bath and why no towels ?
Restaurant was excellent value for money with polite and cheerful staff
Ease of check in and out.
Good staff Parking arrangements did not have a rear entry so a walk up a steep slope was required
Very little. Reception, pool reception and restaurant recpetion were untidy and a mess of bits of paper. Pool chaging area was littered with janitor's equipment and materials. £144 for a dbl bed boxroom is ridiculous. That this is a 4* hotel is incredible.
The food was outstanding, the pool and jacuzzi relaxing and staff could not do enough for you, and with a genuine smile always.
The rooms are comfortable with nice furnishings. Excellent breakfast and restaurant.
Pool area was superb Nothing
Generally a nice hotel with a good atmosphere and facilities French Onion Soup
The dinner at the hotel was excellent and the wait staff were more than accommodating – they helped make the evening very enjoyable. Really nothing to complain about. It is a very nice hotel and provided us with a great base.
The meals at this hotel were excellent Our room had a night storage heater and was very cold. We had to request an extra heater which they promptly brought to our room. During the night we could hear every 2 mins. a fan going off from one of the balconies outside so didn't get any sleep. We therefore curtailed our stay to only one night
The rooms are comfortable and well kept.
good location for the family visit the bed was too hard!
Staff were very helpful. I requested if we could just have soup in the restaurant at lunch time when they were setting up for the evening and we were able to, which was nicer than sitting in the open area.
It was really near to the airport. We were woken up at 5am by the people in the room above us who then kept us awake for over an hour and a half. However, the receptionist was helpful when we phone him to complain!
Convenience & quality of accommadation, great Breakfast and very comfortable
Reception were extremely helpful Bar area not pleasant and staff not helpful
I enjoyed everything about my stay - in particular use of the facilites - the pool was warm and inviting only one thing - the jacuzzi was out of use at the time
Quiet and relaxing. Good location. Everything was fine.
Large room, clean and quiet thick walls.We were not disturbed by nearby airport at all. Pleasant staff, nice decor.Helpful staff in dining room and reception. Breakfast was buffet style and the cooked food was a little overcooked. Presentation of food wasn't up to continental standards, perhaps we expected more , as full breakfast was £10 per head- too expensive for family i should have thought..
Friendly staff and good food. Car park too small
good value,friendly staff and great bedrooms, restaurant a little quirky and food quality variable..............but better than most hotels at this price.
Good size room but a bit shabby. Mattress springs were lumpy. Shower was good but had a lot of black mould around the door and fixings.
Breakfast. The room size. Modern hotel. There were no towel and toilette paper hangers. The bathroom is claustrophobic.
easy access from motorway going outside to eat breakfast
All staff both in the restaurant and hotel were excellent Room rather tired in decor and bed extremely uncomfortable.
The staff friendliness Firstly, we didn't know that the hotel had been taken over, so were looking for a Ramada hotel. Because of the change over, the TV didn't work and the restaurant was not open for lunch when we arrived. The wifi didnt work either - we had a terrible stay
Decent sized room with easy access from the M1. I had booked non smoking rooms and was allocated to the designated smoking section, older member of staff at reception desk while receptio nist was off the desk was quite rude. Breakfast buffet was cold, plates were cold, the four staff on duty made no effort to engage with guests, we had already paid bill and were leaving early so went in to breakfast at 7.30am when you would have thought the food would be hot.
It was so nice to stay in a hotel that was warm and the heating was efficient. Shower cubical was very shabby - nothing bleach could not sort out.
considering the hotel is next to the motorway it was very quite. very good breakfast pleasent room.
Was near to were i was working
Pleasant staff Having no choice over a smoking or non-smoking bedroom
The Hotel was beautiful, clean and modern and I would recommend a stay here to anyone Nothing
The room was very quiet and comfortable and the staff extremely friendly.
excellent and helpful staff no
Location All satisfactory
The central location and ease of getting to where I wanted to go.
although discounted room rate breakfast was really expensive - 11-50 for continental!
Staff helpful and nice but without the forced effect ypu get through training to be nice if you get my meaning. Food excellent. Plus best coffee I've had in a long while came from the barman. Dark room at night Bit pushy on buying bottles of wine with evening meal. Cold shower curtain envelopes you
The Food and Hotel staff, nothing was too much trouble it made the weekend n/a
The hotel was ideally situated close to the railway station for the purpose of my visit and for someone who had never been in Derby before.
Bar prices and quite exorbitant charge for breakfast which we chose not to have.
The goood thing with Premier Inns you know that you are going to get good service and you know what to expect in their hotels. I like staying at Premier Inns Nothing
Bar and resaurant on site.Quiet clean rooms and location.
Staff were very attentive and extremely welcoming Nothing - All good
Really friendly staff breakfast really good value
Th checking in was excellent, both for speed and information. The room was adequate and probably just about value fro money. The first room that we were offered (room 2) smelt distinctively of smoke and, being non-smokers, we complained. The 2nd room was ok.
Evening out with friends Would not change a thing
Felt more like a hotel than a lodge. 3-star standard, spacious rooms, good location No
It was the best Premier Inn I have stayed and I stay in a lot of Premier Inns The food was very god and the staff were excellent, they could not have been more helpful and all with a smile on their faces.
friendly staff no