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Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Cleanliness and friendliness of staff
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Willingness of staff to help in any way
staff and decor size of Executive Rooms
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
The comfort and atmosphere
Felt the room was a little cramped considering the rate paid.
Good breakfast, and good breakfast service
polite, friendly staff, nothing was too much trouble
We stayed in Room 7 and we had problems drawing the curtains,It seems the curtain track was the problem.All other areas were great.
Friendly and efficient staff none
Easy parking and convenient for town center , bar and snacks downstairs, smoking area if you need one. Creaky floors , noisy extractor fans in bathroom , place badly needs a refit
well appointed , warm , clean comfortable and has character ,breakfast was excellent. Slightly difficult to access bedrooms
The room was immaculate; clean, comfortable bed, brilliant decor food was indifferent
Comfort and easy access to shops and amenities, with good onsite parking. Convenience of inclusive breakfast. In a room for 2 persons , there was only 1 pkt or hot choc for a bedtime drink and we had to go downstairs and ask for another.
We've stayed at the Red Lion on numerous ocassions and it's in a good location, good staff, good restaurant/bar, good rooms and excellent value for money.
Very helpful staff.
Very clean and crisp. Yet to find.
Friendly staff: relaxed atmosphere; clean & comfortable.
good size room very dated but value for money
position the bed was very old and uncomfortable
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
Good level of service
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Very expensive for an "overnight" hotel
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
The location was very handy for us.
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
easy to find and to use the restaurant at night offer a poor menu
Quality of breakfast good. Breakfast staff poor - tables poorly laid, had to request tea again that didn't arrive. Bar food expensive.
Spacious room and very comfortable bed (we had booked a deluxe room). The travel cot we had requested was set up with proper bedding for our sleepy 2 year old which was a nice touch. Powerful shower and large bath. Ideal location for our trip to Portsmouth for the Great South Run. Very good breakfast choice - cooked breakfast the nicest we've had for a long time. Temperature in room was quite warm when we arrived late at night. Breakfast buffet did not offer yoghurts. Expensive rate for a Saturday night but it was a very busy weekend in Portsmouth.
The staff were very friendly and helpful. The room was extremely clean and bright. Breakfast was also excellent. All in all we had a great stay and recommended it to the relatives we came to see.
Ease of access from major roads
The ambiance of the hotel was very good.
Comfortable , clean and friendly. Ideal as we were going to a wedding nearby.
The serivce of the hotel was very welcoming. My bathroom had water puddle on the floor.
Breakfast I tried to book through adjoining rooms for family. I did get rooms next door to each other but not walk through/adjoining.
The proffesional way we where greated for breakfast its a shame her colleague's let her down! bottom row's of tiles round bath had mould in grouting. Reception staff were to busy talking to each other to show us the facilities when we enquired other guests made same comment in bar
Quiet, clean and comfortable.
Convenient for our needs; good restaurant; value for money. Sounds from adjoining guest rooms - plumbing and voices.
Location was perfect for the town and theatre that we were going to in the evening. As there was a wedding it was quite noisy when everyone from the party was going to bed.,
very helpful staff, were happy to arrange taxi's for us at any time and also arranged breakfast an hour early to accomidate for all the guests running the great south run.
Convenient location to the venue we were going to and close to most of the amenities in the town. Car parking space was ideal for us.
Breakfast at 06:00 in the morning was lovely, a good fruit selection, serials and toast. Delivered right on time. The room was clean and tidy, the bed comfortable and Earl Grey tea bags, wonderful! Only one, the shower curtain round the bath is awful. I just don't like a wet curtain wrapped round me as I shower. Apart from that small thing, all ok.
the building is an excellent example of georgian architecture and to a pleasure to be in such a building. The room was roomy and very comfortable. Breakfast excellent and staff both in receprion & restaurant very friendly
Should of been told by hotel at time of reservation of any functions that were planned to happen on the date of stay
1. Staff – Friendly and professional 2. Food – Good 3. General Cleanliness and Comfort – Good Bathroom- Poor Standard 1. Shower fitting not standard expected 2. Mildew around bath 3. Cheap rusty Towel rail 4. Cheap and Flimsy Toilet Roll Holder 5. Cheap Toilet Paper 6. Cheap door hook (cup hook!) not properly fixed
the staff were very good and the meal in the morning people in the next room very loud in the morning 5 am awake
the view from our window the breakfast wasnt as good as i expected, no pancakes!
very pleased with all areas of the hotel ,i have no complaints at all.
The whole experience - staff - accommodation - food N o
No Air Con in room only a broken floor standing fan.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Noisy bar area with leaking roof
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
The high standard of service
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Convenient for cruise Paying for car park
adam was very helpful breakfast price too high
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
food in the restraunt was fantastic,staf were very friendly
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Very nice decor Much to noicy - My room was right above a very busy street
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
The staff were very helpful and friendly. The noise from traffic during the night
Car parking was poor. Only just enongh spaces
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Excellent room, very comfortable. Ideal location.
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Excellent decor and facilities ,partculary good bathroom. No
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Extremely proffesional and friendly staff
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
room, staff food nothing
As described- lovely rooms, friendly service, well located. None
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Value for money welcoming stay close to amenities None
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
Staff very helpful and polite when asked for help. Limited choice of meals.
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
Staff were very friendly Towels were too small and mattresses too thin
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Ease of transport. Wonderful services and staff.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
The staff were very friendly. Breakfast room back back up and running.
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
The hotel was very clean and comfortable. The breakfast was first class. n/a
location,friendly staff and excellent service No lift
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
Breakfast should of been included for the price of the room
To be honest, not very much.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
Staff were friendly, location was excellent, breakfast was great!
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
Really super, great value, great situation. the wet room was not correctly designed and we permanently had a wet bathroom floor. very poor selection of sky programmes only news and sport and only 4 terestrial channels not even channel 5!
The staff were pleasent and helpful, The room was comfy and big. The food was delightful with an excellent choice of wines. although only a one night stay, you were made to feel special
Nice location, good food, health club very good.
We had a lovely room, and an excellent meal and we really enjoyed the leisure facilities. We enjoed the whole experience.
facilities offered at hotel and room itself was exceptional value for money a little too quiet perhaps
The location. Room was very dusty and dirty (Not vacuumed properly). It was a luxury triple!!!
quality of room was very good, the breakfast was better than most hotels i have stayed in,very handy location to get on with your journey the cost of dinner
very nice and cool place,we love it!!!
the shower the carpet
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
breakfast! the chef went out of his way to accommodate me willingly.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
Breakfast Awful decor, rust in bath, horrible smell in place
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.