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Historical nature The executive level was not worth the additional money
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
Hotel was dirty, you could hear everything in halls and other rooms. Staff took awhile to respond to requests needed.
Good bed. Swimming pool didn't look clean
Service was great room was nice. Hot tub was broken and pool was freezing. Would have liked a few dollars credited
The hotel atmosphere when you walk in is great. We booked our hotel room (king sized bed) through a third party (Kayak) and our reservation was cancelled once we arrived at the hotel. It was a late evening and it had just started to snow outside. Instead of the front desk being accommodating he gave us a more expensive room and didn't want to give us a king sized bed.
Pet friendly with a nice green space to walk the dog. The staff was very friendly. It looked like the bathroom had not been swept (one dead bug--it is Virginia though, lots of bugs in this state) and a couple of hairs. That is pretty minor though. Starbucks coffee in the room was nice. The bed was comfortable and clean. They started cleaning my floor (3rd floor) around 8:00 am, so make sure to hang the "do not disturb" sign on the door if you want to sleep in at all.
The staff was terrific. The room was perfect and nicely decorated. We used the shuttlebus. It's a pet friendly hotel and we were across the hall from a yapping terrier.
I liked the start and the hotel. We had a great time in Roanoke and loved out stay. We will come back!
Great service Super friendly, especially the bellmen Clean and comfortable In-room service needed a tweak: I had 3 decafs and no regular coffee Power outlets not available for one of the beds
It was a great hotel. I will be returning!
The room was clean and quiet. Good value for the money. Shula's restaurant was very good.
Bed was clean and VERY comfortable! Room was large with upgrades. Fitness room was spectacular! Normally an advertised fitness room only has two cardio machines and a yoga mat...not the case here! Full set of fumbled free weights, more than 6 cardio machines, and plenty of universal gym machines. This was worthy of a gym membership...but of course included in room. Competing hotels in Toanoke don't offer this. Great value for what was paid $79/night. I'll stay again at that rate! If it were $100+ I likely wouldn't. The ONLY downfall I keep coming back to was the chair in my room. It was worn and ripped, giving it the appearance of a trashier hotel. I cringe writing this bc it doesn't do the hotel service, but needs to be addressed. The entire room was fantastic with exception to that crappy chair. Replace the chair :)
The comfiest bed and pillows and sheets ever, as soon as you lay down you're out! Thin walls, heard people next door having sexual relations.
Close to where I needed to be The facility was old and worn out, breakfast was not very good. I wouldn't stay here again
Everyone was nice and helpful. Room was very clean. Breakfast was good That there was not mirror in bedroom
Very nice hotel. Comfortable bed and room. Cleanliness was very good. Breakfast area was cramped but quality and selection was better than the competition. Room soundproofing could be better. Traffic on street noticeable. Could hear footsteps in room upstairs.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
Very comfortable and clean.
Very nice, modern facilities.
Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great town and easy to get around. We would stay again. We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same place all 3 days of our stay.
Staff was helpful. Non-smoking room reeked of smoke. Burns on sides of the sink was evidence of it. There was a slow drip coming from the ceiling in the bathroom. Very slow, but when we arrived there was a puddle on the bathroom floor and when we got up in the am it was back and bigger.
The room itself was very clean. There were only 2 towels in the room, our room had 2 beds, and we were traveling with one of our kids as well, 2 towels for three people want enough. Not too sure about the neighborhood... We were awake until 1am or so and there were LOTS of people in the parking lot and wandering around being very loud. Lots of noise from the rooms upstairs.
First room they gave me had not been cleaned
The room smelled gross, wasn't clean, and I found a bug in my bed. After I found the bug, I decided to leave, and they thankfully refunded me. At least they had good customer service.
We made our reservation two months in advance and when we got to the motel we did not have a reservation. Our rooms probably were given away for the higher price. It was liberty university graduation and when we booked the rooms they were at regular price. All of the hotels and motels brought their prices up higher for the graduations.
Absolutely nothing I had a room that smelled of mold. They moved me to another room and it was just as bad. After an email to corporate they offered me a night free. That's not happening
I have asthma, and needed a non-smoking room, which I asked for when I made my reservation. They showed me three different rooms, all listed as non-smoking, but all smelled of cigarettes. I was exhausted after a long day, and finally decided to leave Motel 6 and look for a room somewhere else.
Room was spacious. Cost was reasonable. Breakfast was great!
nothing decoration noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Can't sleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The beds were comfortable We had a leak under the sink the carpet was wet. We called about it and they said someone would come check on it but nobody showed up. Another thing was they put us in a room next to the elevator so we heard the elevator go up and down all night was kinda noisey in the middle of the night. The drains did not drain like they should. And nothing was done about that.
The pillows were perfect. Trust me. Also, a number of nice restaurant's were very close by.
the staff where very helpfull
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.
The staff was friendly and efficient. A good welcoming upon check in. The room at first glance was very modern decor and tasteful. Plenty of space. Convenient location with lots of restaurants and shopping. The fridge was not working. We didn't find this out till we came back that evening with drinks and by morning, still nothing. The mattress was very uncomfortable. Very noisy with springs, "popping" when someone moved. Made for a very restless night.
The staff was very courteous and attentive It was a busy holiday weekend but there should have been more staff in the evenings and breakfast to help with cleaning and there was a fallen tree blocking the entrance/exit to the hotel
loved the breakfast, especially the "egg mcmuffins" which were far superior to those at McDonalds.
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
A bit pricey
Friendly staff, delicious and quality breakfast, clean rooms Hot tub was broken, hallway carpets needed cleaning
That this was a 100% smoke-free hotel It was 5 minutes off 81 It was about halfway point of our driving trip, so very convenient to stay the night, have breakfast, & keep driving. Didn't stay long enough to have a dislike ;)
We were traveling to VA Tech and the hotel was less than 30 minutes away. The room was very good and the breakfast was very good. No complaints
The layout of room. Booked this hotel because it had an indoor hotel for my kids. Paid the extra price vs other hotels just to have that. Then we get there check in and get changed to take kids to the pool. Got to the pool for half the ceiling to be falling down and the pool turned off. Went and canceled my stay and still waiting on my refund even after being charged another $7 because we had disturbed the looks of the room when we got settled in prior to going to the pool. It has now been 48hrs and like I said still waiting. To note the whole place smelled like smoke.
My husband had made the arrangements for my stay..he mistakenly booked a smoking room...he called to change it but it was the last available room..he was told that if one became available they would give us the room..when my friend and I arrived the person behind the desk did indeed change our room to a non-smoking room..we were quite pleased! Thank you!!!!!
We loved the pool, warm breakfast, the breakfast to go option, comfortable bed, cleanliness, and friendly staff That I couldn't stay longer
Front desk employees were very nice and helpful. The $10/person breakfast buffet was awful. It was the same food that other hotels offer as part of the cost of the stay. Very expensive and disappointing. We did not eat it and chose to spend our money on better food.
Comfortable bed. Microwave and Kreuger coffee pot in room. Refrigerator. Staff very friendly and helpful. Did not purchase the breakfast as the hotel was far to busy....can't image the breakfast chaos. Noisy hallways, hearing neighbors through the walls. Not sure why other guests think it's ok to yell from one end of a very long corridor to the other end?! The particular night I stayed it was sold out and very crowded and noisy. If you walk out the front door people were smoking so you couldn't even get to your car in the crowded parking lot without breathing their smoke. Ick.
Tim at the front desk was amazing. So helpful in a stressful time. All staff were friendly and helpful.
your hotel booking subcontractor overbooked the hotel and placed me in a holiday inn, it wasn't very clean. The holiday inn gave us a better rate, so we got double charged. When I contacted your booking subcontractor they stated that they placed us in a Marriott, even though I have evidence of emails where they directed us to holiday inn. now im in a claims adjustment with them and they are not responding. Can kayak step in to alleviate this situation? firstname.lastname@example.org I am happy to send you all of the documentation I sent to them.
Nice size rooms, clean and comfortable Breakfast was ok. I wish hotels would stop serving spongy egg disks instead of real eggs, they're gross. Other than that, our stay was pleasant.
Well it was better than a super 8 or a motel 6 in a sketchy part of town Such a bad experience! Starting with the stifling hot hallways we entered our room to find the bathroom was absolutely disgusting. We told the front desk the bathroom hadn't been cleaned upon arrival so they gave us a new room that had an awful smell so we told them about it and they said they'd clean the old room for us to take back. There were vomit chucks on the wall still after they cleaned it. Just disgusting! Also, we noticed a lot of our towels were visibly dirty included a towel with tons of tiny hairs. We also put our do not disturb sign out so one of us could sleep a little longer yet housekeeping knocked on the door at 9am and started to come in while we were in bed. I've never been to a hotel that knocked with the do not disturb sign on the door especially that early. The breakfast was pretty standard and quite limited. Definitely nothing fancy but they also never restocked the cereal the whole time we were there so we had even more limited options which was annoying.
All was great Nothing
The breakfast was better than most. They had a waffle bar, sausage, eggs, yogurt, fruit, and the usual fare of baked goods and cereals. The staff was friendly and kept everything well stocked. My only complaint was housekeeping entering our room without knocking at 8 in the morning, on the day we were to checkout. We were not dressed, but fortunately were covered. We really didn't appreciate the intrusion, especially because we were checking out that morning, so they could reset the room after we leave.
It was comfortable and clean. It isn't the nicest place in town but the best value dollar for dollar. The carpet was older but all I did was walk on it.
Off the highway so it was quiet for my light sleepers No vending machines. Had to go to the front desk in order to get a soda. When you're traveling with small children, you don't want to have to go downstairs for a drink. Also, the sofa bed didn't have linens so we had to wait for them from the front desk since they didn't have after hours (8pm) housekeeping.
Lobby very nice, wish that would have extended to the corridors...no a/c in the halls at all!!! Room was ok, not great. No a/c in halls, halls dirty. Very disappointed1
Set well back from highway, which reduces traffic noise; comfortable rooms, good wifi access Low quality of nearby restaurants, limited protein options in free breakfast menu
Neat, convenient to where we were going. Breakfast great - staff also helpful and polite.
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The hotel was relatively new so the decor was very boutique-ish. Staff was very friendly. Room was nice and clean.
Gorgeous Hotel with an awesome staff who were very friendly and helpful. Everything was clean and well taken care of.
The room was clean and comfortable. We did not want to get up out of the beds there were so cushy. The staff did a great job of meeting our needs. Nothing
It was clean and the beds were very comfortable. It was very quiet. I have stayed at Hampton Inn before in another location and this one isn't even close even though it just opened in March 2014. It was a great disappointment.
This guest did not leave comments about this hotel.
I appreaciate the breakfast and courtious service all the time. I think it would be complete for the bathrooms to have a pull up hand stand like the shower. I need help regarding my legs that are very weak..
The place was was easy to find from the interstate. The staff were extremely friendly and helpful, the rooms were clean, and a variety of food was available in the restaurant. We were exhausted after a long day's drive, and it was nice to be able to have dinner right there without driving anywhere else. Also nice to be able to buy the breakfast buffet before we left the next day. The breakfast buffet was probably better than the dinner, but the dinner was OK and certainly convenient. The woman serving the food was fast, helpful, and very friendly. The food was reasonably good, but pretty basic--e.g., grilled chicken with barbecue sauce was exactly that--a grilled chicken breast with some barbecue sauce poured on it. But this isn't supposed to be an exclusive restaurant, after all!
First off, we paid quite a bit more for this hotel compared to the others listed so we were expecting a nice experience. The pillows were old and you might as well have been using a towel as a pillow. Second, we are from New York so we wanted a nice warm hot tub to relax in over the weekend. It was cold and the bubbles did not work. Overall, this is not an awful hotel if you are just passing through. However, it should be listed as $60 a night opposed to $110. If you are going to pay this much, you may as well get one of the other options in this price range.
Convenient to I 81. Dominos pizza delivery. Pool heater was not working. Hot tub heater was not working. We had looked forward to a relaxing swim after a long drive. Breakfast buffet was not adequately stocked or re-stocked.
I stay at quite a few Red Roof Inns and I found this one exceptional. Fron the helpful staff at the dest to the physical appointments of this particular hotel - this one beat all the rest as a very nice experience.. Thanks for a very nice two night stay.
comfort and no noise. I had to wait for a room.
The staff was very nice and helpful. they went out and bought irons when we asked if they had one we could borrow then delivered one to the room. The sheets could have been bleached. the place was worn and tired. white bread and jelly only for breakfast. but the price was so cheap and they had a vacancy during the university graduations nearby. I would stay there again only if others were booked or of I had my dog with me. they take dogs.
Clean, relatively comfortable, basic room for a great price Breakfast was pretty minimal
Location and price. The room smelled like urine, not enough linen.
the Troutville,Va location has a courteous staff and we stayed in a nice room for the price.
it was near alot of things good local breakfast was very weak
Only hotel we could get close to VA Tech- The price was great The front desk person was not the greatest!!!
Right off the highway, close to places to eat, clean, comfortable bed and good shower. One "perk" was the continential breakfast as I was making a fast trip to drop daughter at college and head home. There was no breakfast to speak of (orange juice that I had to throw out), no coffee, cereal etc... I had to stop for breakfast which I had hoped not to do.
it was a stop between our home and vacation destination the bath tub area could use some improvements