Would you like to save as your currency permanently or for this visit only?
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Great value for money and shuttle to airport excellent.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Everything was good.
Helpfulness of staff
The hotels proximity to the airport Lack of parking
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
location, room and amenities. great business center should not charge for internet access
That it was situated next to the Rhine The extra charges, i.e. garage parking
We had a peasant stay!
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Personnel friendly and helpful.
Easy access to transport means (bus and train), clean rooms. Nothing special.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Spacious, quiet and extremely convenient to railway station and main attractions. Enjoyed a nice dinner. Appreciated public transport passes and their convenience to the hotel. no
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Relaxing atmosphere and an excellent buffet breakfast
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Everybody was very nice, and especially the barkeeper I had a good night.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Proximity to Frankfurt Airport.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Clean & nice Nothing
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Good breakfast No free wireless internet, though listed
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
Staff answered my question immediately about church services in the vicinity.
very clean, good breakfast
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
Clean, quiet room. Nice breakfast.
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
the spa was excellent
The facilities. Parking.
Service was too good. Everything was good.
Roomy room No wifi in room unless you paid
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Good breakfast and location Wi-fi at $20 a night.
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Excellent facilities, staff and rooms. A superb breakfast and park setting.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
Location, friendly staff, excellent breakfast
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
Friendly people Long (but nice!) walk to city centre.
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
I loved the park like setting of the Hotel.
Fresh room, top class!
very helpful staff, walking distance to city center,
very nice staff, good location no free internet
Near the center, friendly staff
Proximity to the center of the town No free internet access and parking is too expensive!
Close to historic center and train station. Good alternative to staying in Frankfurt.
Customer service No
Expensive Internet: €22/day is a bit too much.
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
team of the hotel at the reciption are very good , the waters also . poor breakfast .
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
it was comfortable for teh prize I paid a little loud
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
the free shuttle
Convenient to FRA Airport
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
Nice Rooms, Excellent Breakfast
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
great value no complant
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Room comfort was excelent and good location ( very quiet )
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Location, cleanliness. Fitness area was small and TOO HOT.
Room very good and the breakfast is great. Good price if you book in advance.
Thoroughly enjoyed all aspects of the hotel. Excellent staff, good car parking and excellent restaurant. I would certainly stay again next time we visit the area. No
all newly renovated and refurbished in an industrial area, not suitable without a car
The room was clean. The price was to high and it did not have any facilities. Decoration was poor.
No iron/ironing board, staff had problems supplying one
Clean, comfortable and modern. Easy free parking on site. No Tea / Coffee facilities in room. Breakfast an expensive option at Euro16.
friendly and helpful staff
Easy parking. close to bus stop to town, friendly staff It was a little hard to find - signage was poor
Good location for work on the west side of Mainz with easy access to the Autobahn system. And, a McDonald's across the street, as well as a large shopping center nearby. Breakfast is outrageously expensive. High cost of wireless.
that wifi internet was an expensive add on.
No coffee machine in the room with complimentary coffee for "early risers" like myself.
I think the Breakfast was the best part of my stay at Contel along with the view from the restaurant. I believe its too far away from the city center and the room was too small and the furniture was not upto the mark.
Doesn't look like much on the outside, but the interior was very nice and the room was large and looked newly renovated. Good breakfast. Lots of free covered parking. Was hoping for something closer to the old town of Mainz, but was fairly easy to go there by car (2 km away).
The Contel Hotel Mainz was very nice, clean, and the staff was friendly and were very fluent in the English language. The breakfast buffet was also excellent. The hotel wasn't easy to get to. We arrived at night on the train and had a very hard time finding out how to get there. It was not close to a bus stop so we had to walk up a steep hill pulling our bags. They need to provide a shuttle.
the hotel was very clean and the staff exceptionally helpful. When we arrive the was no house keeping available and the reception staff came to arrange our daughter's bed. Very unfortunate that we were given as requested a no smoking room that has such an intense small of cigarettes and cigar that I had to keep the windows open all night and even spraying my parfume in the room many times didn't work. We got there late with a child who was very tired and had leave the following morning so couldn't be bothered to ask for a room change but I would have had to do it if I stayed another night. The smell of cigarette stayed with me all of the following day.
I like the view from the dining room where we had breakfast. A very comfortable hotel to stay. The breakfast was very good. it was a bit difficult to find or even get to if you carry a suitcase. Taking a taxi would be a sensible choice.
The breakfast The hotel is advertising as 4 star hotel but it looks like no more than 2.5 star. Very disappointing. The distance from hotel to Railway station is 10 min but in the opposite direction (up hill) is 30 min.
Central location, so easy to get to Schott Mainz. Lovely room Yes, the shower - the head didn't work properly and needs replacing
It is a nice, welcome hotel; very nice services; with a nice location and view;
The location of the hotel. Free parking. The hotel is worth max. 3 stars
Position near to the freeway. cheap hotel The maid entered the room while we were sleeping; the room could be cleaner
1.There was a good chice at the breakfast buffet, 1.One pillow on the beds,not enoug!.2. The compilimentary water in our room was never replaced during our 3 night stay.3 The fruit salad was not fresh at breakfast, it was tinned which was disappointing.
nice room, friendly people/ staff for us the cushions and matrass were too soft, but we realise this is very personal. There was a smell of eggs when we came into the room the first and second time (comming from the bathroom) a few hours later it was gone the bar looked closed at eleven? or may be not enough guests?
Late check in possibility, quiet room, good bed and breakfast. Friendly personnel at the reception and restaurant.
Nice atmosphere in the bar & friendly staff The shower (with infrastructure for disabled people): flooded the entire bathroom. I suppose this is not the case in all rooms though.
shower was good, breakfast also we planned a visit to the sauna, this was not possible because there was nogt enough interest we slept above the entrance, awoke 2 x because of rumours in the night of new customers
A basic hotel with premises for conferense meetins. Everything is clean and staff are friendly and helpful. Near to autobahn. Some noice from the autobahn. Can be warm during warm summer days
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
confort and shuttle between the airport and the hotel nothing
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Great location and low room rates. Wish there were more hot options for breakfast.
near airport parking charge, Wifi only at public area
If you need an overnight in Frankfurt! This is the place!
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Quiet , close to airport / train station
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
the staff;location;excellent breakfast
The boss jack is a wonderful person, and friendly.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
It was a buisness trip and I visited an exgibition and met friends.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.