Overview

Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

$99+

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Rates

Overall guest ratings

7.8/10 Good
Based on 821 reviews
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Review highlights

  • 9.6
  • 8.9
  • 4.7
  • 4.5

Good to know

  • Great reception
  • Professional service
  • Train station is close

Nearby

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    About

    With a stay at Hotel Universo, you'll be centrally located in Florence, steps from Santa Maria Novella Basilica and Museum and Piazza di Santa Maria Novella. This hotel is close to Cathedral of Saint Mary of the Flower and Ponte Vecchio.

    Rooms

    Make yourself at home in one of the 42 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

    Dining

    A complimentary breakfast is included.

    Business, Other Amenities

    Featured amenities include a computer station, express check-in, and express check-out.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Business center
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 821 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
    • 6.8 "Breakfast is mediocre."
    • 5.2 "Average comfort."
    • 4.7 "Value below average."
    • 4.5 "Rooms are not good."
    • 4.2 "Vibe wasn't good."
    • 3.8 "Disappointing food."
    • 3.4 "Bad amenities."
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    Overall Rating

    8.0 Good
    Based on 623 reviews
    • 9.6 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 6.4 "Average cleanliness."
    • 6.4 "Breakfast is mediocre."
    • 5.1 "Average value."
    • 4.5 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      5.0 "Only 50% said rooms were big enough."
      4.7 "53% were unhappy with the view."
      2.9 "Air conditioning was criticized by 71%."
      3.5 "65% criticized the small bathroom."
      1.2 "88% had problems with the shower."
      3.6 "For 64%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      2.7 "73% found problems with the furniture."
    • 4.1 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
    • 0.8 "Disappointing internet connection."
      0.6 "94% said the wifi quality was bad."
      1.1 "89% thought it was overpriced."
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    Overall Rating

    7.6 Good
    Based on 106 reviews
    • 9.6 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 6.7 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      4.9 "51% said rooms were small."
    • 0.7 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."

    Overall Rating

    7.4 Good
    Based on 24 reviews
    • 4.2 "Rooms are not good."
    • 3.9 "Vibe wasn't good."

    Overall Rating

    7.5 Good
    Based on 65 reviews
    • 9.7 "Terrific location."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 4.4 "Value below average."
    • 4.3 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      4.2 "58% said rooms were small."
    • 0.9 "Disappointing internet connection."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Professional service"
    "Train station is close"
    data provided by TrustYou

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