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Best hotel I've ever stayed at. Best staff, best amentities. Amazing breakfast. absolutely nothing.
We have stayed here before and they have remodeled since. Very tasteful decor. The rooms are large and the beds are awesome. The staff is always friendly and accommodating. We love that they had coffee, snacks and wine available throughout the day. The cookies were delicious.
I did not like any of this hotel. I didn't like the double booked wedding, I didn't like the loud annoying drunk crazy atmosphere at 12:30, I didn't like the clueless and non helpful desk attendants. I did not like it here. The front desk was useless and had no idea how to handle themselves.
warm cookies in lobby The breakfast was not complimentary. The chef and omelets to order is a nice touch, but should be an option.
Decent hotel if the staff cared. When we were trying to sleep there was a party on the floor. Called security and they did nothing. Then we called the police and they did nothing as well.
Everything. It's a great place. The only thing that I would improve is the breakfast. The staff is great, all is fresh. But the quality of the food could be better - for example the baked goods, and it would be great to have more variety - different kinds of fruit, jams, etc.
The location to the wedding we were attending was the only good thing There were stains on the walls and sheets. The place was absolutely filthy. We were non smokers staying in a smoking room because that's all they had left. I've stayed in smoking rooms before but the smell of smoke in this room was outrageous. Never have I ever left a hotel smelling of smoke as well as all of my possessions. as soon as you entered the room the smell of smoke was overwhelming. It was like 10 people were in there smoking continuously for the last week
This is our fourth time staying here in the last three years. The hotel is consistent in all aspects from staff to facilities. Breakfast lacks some variety but food is good.
The staff was very responsive to our needs and when the water pressure was low they immediately came and fixed it.
The hotel was nice and the rooms were some what clean The service was awful. The told me the could drive me to a work event and then told me that they dont have a shuttle service on the weekend when I called weeks ahead of time to make sure of this so I didn't have to drive drunk. There was only I e person working the front desk which was Prob why she had an awful additude. And they didn't give me my cookie lol that part I didn't care much about but still thought it was funny. Don't get there breakfast it is soooo awful, powdered egg mix!? Who does that lol the only place Iv even stayed where they could actually mess up breakfast lol crack an egg you last SOB's
It is a hotel Poor internet
The staff in the restaurant was friendly, attentive and all-around great; room seemed freshly renovated. Room wasn't fully cleaned during our stay (coffee maker was left as I used it); not enough toilet paper; I canceled wakeup call but got one anyway; no non-slip in slippery bathtub; too few towels; dozens of little boys running around and yelling in public areas (lacrosse tournament, I think).
The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .
Fruit water, nice front staff Renovations.
I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.
We came duriing renovations to the lobby so lots of crowded conditions down there. Also, rooms recently renovated are great-- all suites. BUT-- toilet was broken and never fixed. Front desk calls weren't answered. Chalking it up to the renovation...
Nice staff, quiet rooms, good parking area. Our room was clean and had recently been updated. I was concerned by all of the reviews talking about construction noise, but we did not hear or notice any construction underway during our stay on October 29 - 30, 2015. I live in the area and we were just staying there as a treat. In the future, I wouldn't hesitate to recommend the hotel to out-of-town visitors.
The staff in restaraunt were great. Also Jeff front desk man was very customer friendly Everyday if not twice a day told them the toilet leaked also the water in toilet was very dingy as well as toilet seat needed changed
The location was convenient for us. The hotel smelled of cigarettes as soon as we walked into the lobby but the room did not. The room was fine other than the pillows were kinda banged up as old. The room needed more outlets to charge devices
NoThing Very noisy skit of truckers. Very dirty, used a towel to wipe my face and it smelled like throw up. Offer maker broke but still in the room. Soap messed up my skin. Horrible experience and will never go back. The towel smelling like throw up is enough to say that with co idence
Great price and location Carpet is dirty, staff was nice but answered the phone while I was checking in, free breakfast was horrible.
Clean convenient and comfortable at a reasonable price Breakfast area was a bit congested on the Sunday morning that we were there....could use a few more tables.
The only thing I liked was the fitness room. There were a few good pieces of equipment. The whole place smells bad. There were two bums in the downstairs I noticed when I first came in. One of them was there the next morning eating at the "breakfast". If you're going to let them in, I don't see anything wrong with it... but either put them in a room or somewhere where the guests aren't walking around. The location sucks. There's a disgusting German-American restaurant within walking distance. There's a McDonald's behind that. If you want to run across the highway, you can risk it for some what looked to be average American style food. The breakfast was offensive. The oatmeal bin was full of some disgusting concoction. I put the ladle in and pulled out lumpy, bulky, hard... something. The "oatmeal" was like a rock. There's no way you can eat that. There was some loose bread. There was frosted flakes and raisin bran cereal. The coffee was horrific. All along that bum was walking around. The room was very dark and depressing. This place is nasty, go somewhere else.
Great location. Very comfortable. A/C was not very cold. Small breakfast.
Good sized room. Everything worked as it should. Lots of noise- there must have been a dog show in the area and even though I didn't see any dogs inside the hotel, they were outside and barking all night long. Many of the guests appeared to be part of the dog show. Probably not an issue other times. Also the plumbing made strange sounds. The bedding in my non-smoking room smelled like smoke and I had to spray everything down with Febreze.
Ac was loud, the door handle was not working properly
Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return. Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.
Decent hotel. Clean decent rooms. Staff was pleasant. Youth hockey convention....kids running through halls yelling and screaming. Had to complain twice once when we got there and another time overnight.
They claim the booking should not have happened. I had to drive 20 miles to find a hotel at midnight. I expect a credit James ashton
Manager was pleasant. No help with luggage at checkin, have a bad back and was in a visible back brace. Room was prepaid. Was asked for credit card at checkin and my personal checking account was charged for 2 days. Was out during the day, could only speak with evening staff. The 1st person said she would call me back about it and never did. Next night, I was told that only the manager could fix it and was not able to do this until check out. The charge was for $265. Lucky that it did not cause me to go into overdraft. It was not removed until the day after I returned home. No refrigerator or microwave in the room. Food in their restaurant was very overpriced. Staff at check in were snobby and indifferent. Room was over priced, wet carpet and night table beside the bed. Sheets were changed only once in 5 days. Bathroom had a mildew smell. Air conditioning unit was very loud. Room was at the end of a very long hall. Not great for someone with a bad back.
pool and hot tub food too expensive
Breakfast that was included was very good. Staff very friendly.
location, property, rooms, breakfast buffet (monday - saturday) staff ignored us. card key broken, told to wait for manager. never show. eventually got keys, told manager would call, never did, empty liquor bottle under bed in room, old coffee cups left in room.
Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.
The price and cleaniness of the room! The staff was awesome! The breakfast could have been better. The only good thing was the Belgian waffles!!!
I just enjoyed my time spent here with family. The pool was fun. We went about 4 times that weekend we were there. Not many people in there. Breakfast was delicious and hot. We had a problem with the bathtub and called many times. The building guy came once but no one word from anyone else all weekend.
The hotel was well maintained, clean and comfortable. The staff was friendly and the complimentary breakfast was very good. Only negative was the noise from the local interstate not far outside our hotel room window.
Clean and comfortable. The staff give misinformation which reflect the lack of training received from managers. When issues arise due to the incorrect information provided by staff, the customer is liable for paying in full. They should be honest and take responsibility for their errors, but they dont. The hotel is not accessible as stated.
Clean room and friendly staff Really noisy near the elevator
I love the convenience, great staff and happy atmosphere. The rain.
Clean, fairly quiet, excellent staff. Good breakfast. Clock radio in room did not have the correct time, and there was no way to fix it manually.
It was clean. And we enjoyed the breakfast When we got there the pool was closed. My children were looking forward to swimming and only were able to swim 1 of the days
Quiet location and quiet rooms, very comfortable.
It was clean and comfortable. There were no issues with service or staff. I was a really great place to stay and I can see stopping back on future travels.
When I arrive, my room had to be changed because I was given a room with two queen beds instead of a king bed. Luckily, I had my reservation in hand and I was able to point the mistake out to the receptionist. Also, the magnetic door lock on the side door was broken, so anyone could walk into the hotel.
All in all, a pretty good hotel in the American tradition, with good points including nice staff, spacious room, free internet (not very fast though) and generally clean all around. Bathroom starting too look dated, but still clean.
Not much, alas--the front desk folks were nice. The hotel feels like a Motel 6 with Hampton decor sprayed on—bad location (next to a train line--woke me up at 5:50 am) and lots of cars, and a in-room air-conditioner that was loud enough to keep all but the most dedicated of sleepers away from a good night's rest. There's a clear lack of competition in the area, which is the only reason this place can survive (or so it seems)
Hotel was quiet and the rooms were clean and sufficiently large I wish they had given me a room on the upper floors
Hotel overall besides the staff. STAFF
Great location, quiet, off busy roadway, indoor pool No microwave in room, room was small but comfortable
The staff was very accommodating and friendly. We enjoyed our stay and would stay again and recommend to others. It was very clean. The pool was clean. There was one staff member that was a little grumpy but I am hoping he was just having a bad day. Definitely take the hot tub warning as truth.... it gets way too hot!!!
The staff always makes you feel like you're returning home The bedding doesn't seem to be up to the quality of Marriott
The beds were nice No
Great property. Miller's Ale House across parking lot. Coffee in lobby earlier than 7 would be nice!
Beautiful decor Charged my card for incidentals in the 3rd day. No prior notice
It is a lovely hotel, middle of the road, clean, restaurant next door nice atmosphere great bar food. Staff very rude to my companion, very rude.
Staff was very pleasant and room was clean and up to date
clean, comfortable, convenient to turnpike
Location was convenient, very close to the PA Turnpike. The room was quiet, and the black out shades worked very well.
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The staff was amazing! So polite and accommodating! They graciously allowed us to stay over an extra hour so that we could have a little more time with our grandchildren. It would be nice to offer a light breakfast -toast and juice. Then, the access to the hotel is a little tricky. When coming from one direction, you have to pass the hotel and make a U-turn to come to the main entrance. Clearer directions would be helpful
Comfortable bed and working space. The curt tone of the late night/early morning front desk staff.
I loved everything about my stay here. The staff was welcoming and friendly, even the guests were kind when I walked past. The room was clean, had a balcony viewing the courtyard, and was comfortable. I would recommend the stay to anyone! There wasn't anything I disliked. It would be cool if they added a delivery option for the Bistro.
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Everything! It was literally like an apartment versus a hotel. It was very nice, very clean, and totally felt like home even though we were only there 2 nights. No, there was nothing we didn't like.
Great Value fro the area. Very comfortable. Good Facilities
The room was used before we checked
I loved everything No
The people were helpful and the room was big, it had everything we needed. Problems with Internet, it was slow .Television selection was limited.The bathroom wasn't spot on, some hair in the clean towels and toilet seat was up, as if someone had used it. Also some unopened food was left in the kitchen cabinet,we left it there.
Hotel was in close proximity to my family's home and the area/environment was very peaceful/pleasant. Additionally, the hotel is situated like an apartment complex, which was very cool. No.
Nice size room, fully equipped. We only stayed one night but were very happy with accommodations.
I liked everything about the hotel. The location, having a kitchen, modern interiors, breakfast included, etc.
Super clean and spacious rooms! Great layout! Not one thing!
Big room, with a kitchen and it was very quiet. The weather was still hot, but the outdoor pool closed right after Labor day. One of pillow case stinks, we smelled the oily hair, I guess they didn't change it after the previous guest used it.
We booked this hotel because we couldn't get accommodations on City Line Avenue, Philadelphia. Well for 1/2 the price on Kayak, we got a beautiful facility equally convenient in terms of access to the major highways. The grounds are spectacular....it's right next door to a premier golf course....and the views are spectacular as well. The room was comparable to a Marriott or Hilton. I thought the bathroom was not as top of the line as it should be compared to the sleeping accommodations. The bathtub did not have ample slip guard and there was not bar/handle in the bathtub/shower. The toilet seat slid. Also, the toilet seat should have been the type where the seat, if raised, when put down glides down. In other words, the toilet seat apparatus was out of date. The floor of the bathroom was also out of date in keeping with my comments about the lack of slip guards. When I got out of the shower, even though I had a bath mat on the floor, I had to be careful not to slip.
The room was very clean. Staff was very helpful being that I got there way before check in time. Just wished the bathroom vent was working but other than that everything else was perfect.
Clean Place is dated. Laundromat with breakfast area is a joke. Cant imagine buying or eating cereal in a room that smells totally of detergent. Give me a break.
Room was fine. Free laundry facility and canteen was handy.
They tried with the decor. The room did not smell like a "non smoking" room - not fresh smelling. Since the room had a kitchenette, the hotel did not have even a minimal breakfast (except from vending machines) The top of the fridge was dirty. The fridge was very loud - the bathroom exhaust fan was even louder. The filter on the exhaust fan was clogged so the fan did not do its job. Footstep noise from room above. When sitting at the desk I kept hitting my knees on the sharp corner of the pedestal.
Clean, comfortable, front desk very nice. Breakfast was listed as being included on the reservation, after settling in at the hotel, I was advised that breakfast is NOT included, had not brought snacks/food for breakfast, since reservation had listed breakfast was included. Even just toast and butter with coffee, tea would been nice. To MANY DOGS. No restaurant within walking distance.
I'm not a picky hotel person, usually if there is a bed and a clean bathroom I'm good to go, but I was VERY impressed with this hotel. Our room had a FULL kitchen (with the exception of an oven) in it, and when I say full, I mean there was a stove and dishwasher! Excellent location to Philadelphia if you don't want to stay in the city and pay extra for parking. We only stayed for one night, but I was sad to have to leave because we had such a positive stay. Checking in and out was easy and they have a 24 hour fitness room, FREE laundry room and small grocery type area.
Mis led to believe that this was a non smoking room and to assume a certain level if cleanliness. Sheets, bedspread and worse yet pillows! were pilled and stained. What might pass as outdoor carpet on floor was stained and the bathroom was atrocious. We arrived at midnight and even facing the real possibility that we might have to drive all the way to Philadelphia to get a room and possibly not receiving a refund in this one did not deter we weary travelers from turing right around and leaving. I will never take a chance on this outfit again.
Reasonable rate, good location near Willow Grove NAS. Staff were friendly. Breakfast was adequate but nothing to write home about. On the 2nd floor I was a little concerned about the radar tower being so close. Room was clean, including the kitchen. The kitchen did not have a tea kettle, so I used a saucepan.
I enjoyed the stay. The front desk was great, gave perfect directions and lots of patience, very attenitive to our needs with the kids, shared information, geat time, very comfortable.
Staff friendly. We stayed in a two bedroom suite which was plenty big enough. Couch was very dirty, wouldn't sit on it without covering it first. Highly recommend they toss this one and replace it. Walls very thin was woke up multiple times because of noise. Mattress was on the hard side and uncomfortable.
We were traveling with two adults and a teenager, and usually get two adjoining rooms. We instead stayed here and had two full bedrooms, a kitchen, and a nice living area for a very reasonable price. We were only staying one night, but could have been comfortable here for a while. Although there was construction at the hotel, they did their best to make us comfortable. There is not much service, but the breakfast was fine. Ice was a bit of a walk outside the building, but that was also O.K. We will stay here again!
Upon arrival, our assigned room wreaked of cigarette smoke, which I found surprising since Marriott prides itself on being entirely non-smoking across all chains. We were then assigned a new room that smelled better. The copy machine in the business center was broken. The toaster in our room was inoperable, and it took 2 calls to the front desk to get it replaced. Two nights before departure, the refrigerator began making a clanging noise. The night before departure, I tried to print my boarding passes in the business center, after the first two pages printed, the printer ran out of paper. When I asked the front desk for more paper, I was told that they were out of paper. Memorial Day Weekend, and the pool had not yet opened for summer. This stay reminded me of Fawlty Towers.
I was so happy that all the amenities listed were present, clean, and given with a smile. I only stayed a night, but I was able to warm up my dinner, the great breakfast was free, and get in a workout at the excersize facility. It is well located near Seattle's Best et al. on a fairly busy road, but noise was not a problem. The staff was friendly, and I would highly recommend it to any one. Thanks.
Excellent staff and cleanliness None