Galt Hotels

Nothing really

No kitchenette

The carpets were very dirty.

Great staff

very nice and friendly

Breakfast early. Local paper every am. Bed comfortable. Close to restaurants and gas stations.

Would like more TV stations.

Great location, beautiful room, wine tasting on property, lovely restaurant

Lovely balconies amid lush foliage guaranteed privacy. Water features added to the serenity. Recently upgraded with high end finishes, very nice throughout the room and bathroom.

The staff were friendly and helpful. We didn't have a remote in our room and when we returned from dinner one was there. The hotel was quiet at night! It was a relaxing night stay. Thank you!!

clean and staff is courteous. thx.

Great friendly service!

The hospitality of the staff was exceptional, made us feel @ home. The breakfast was great, such variety.

The room was small, but enough for my wife and I. We were only planning on staying one nite and ended up staying two. The staff was able to accommodate us with not problem. THe breakfast was made it easy, we didn't have to worry about going out to eat. The bed was awesome.

Nothing

Our room was not ready at 4 pm when check in time was 3:30 pm. Most importantly, the hotel smelled horribly throughout of cigarette smoke even though the rooms claimed to be nonsmoking. The rooms were dilapidated and filthy. This type of trash should not be sold by anyone. The manager Prasad was not helpful. We lost a night of sleep at the beginning of our vacation, and it ruined several days. When we checked out and expressed our dissatisfaction with the room, manager Prasad promised to look into it and call us back about it, he never did. STAY FAR AWAY FROM THIS PLACE!

Room was clean and hotel was located away from noisy traffic.

Breakfast is only coffee and packaged muffins or instant oatmeal. The rooms don't have much insulation between the walls and you hear your noisy neighbors.

Met expectations of a newer holiday inn express

Counter person at check out kept "disappearing" to a back room to chat if there wasn't an immediate need at the counter. This was at 9:00 am, when there was a steady stream of customers wanting to check out. Each person was forced to wait a few minutes and then repeatedly had to say "hello" in an effort to get staff's attention.

Conveniently located off the freeway. Good service, free breakfast, what's not to like?

Average breakfast facilities.

Noisy location close to freeways, didn't get any sleep due to noise of trucks and motorcycles.

Liked the cleanliness and location of the hotel. Liked the breakfast included. Liked the room had a microwave and mini fridge.

$120 per night was a little excessive, in my opinion. I am a Hilton Honors member and usually pay $120 - $150 for my stays at Hilton family hotels. I chose the Best Western because Hilton family hotels were sold out for the evening, I was tired from a 12 hour day and simply needed a place to sleep. The bedding, in my opinion is not too appealing to the eye. The furniture is a little outdated. I also don't particularly like how the coffee maker was located inside the restroom. Perhaps these are my thoughts because I am more used to stating at higher end hotels.

I was woken in the middle of the night, and there was a giant cock roach crawling across the pillow I was sleepin on. I did not go back to sleep, and checked out at 6am.

I ask for two things from a hotel. Free Wifi and coffee in the morning. The room I was in did not have a signal for the wifi even though they advertised wifi to all rooms. Second, when I went to make coffee in the morning the basket was really dirty.

It was colorful

The toilet did not flush an we had to manually fix the flusher and dump water into it to get it to flush.

liked the pool and grass areas.

blood on bottom sheet and mattress pad. got in late and found so did not contact office, just stripped them off and used blanket.

The woman at the desk was very friendly and helpful. The upstairs room would have been very difficult for our disabled son to access, and she quickly changed us to a first floor room. She even called us in the new room to make sure everything was ok. It was more comfortable than it looked--very basic.

Never thought about accessibility--how is it possible that there is no elevator? The noise from neighbors talking next to us and walking above us was quite audible.

Updated features

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