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Excellent location Good value Decent restaurant
Great value for location. Water for tea was always Luke warm, never hot. Staff seemed a bit confused or absent at times.
Convenient location to finger lake activities. Asked for an hour extension to check out and was told that was not possible. Have never had that refused before.
Location Very old facilities
Great location. Nice facilities.
The room was very spacious so was the bathroom. Customer service was great at the front desk and at the restaurant. The view would of bee pretty but there was construction going on but it was still nice to look out to the lake during the sunset. My husband and I were very happy. If the bathroom had a fan.
We stay there each time we o to Geneva. Location location location. Nice rooms. Beautiful setting. Like it all
Loved the View of Seneca Lake from the Room & the Proximity to daughters College. Also can walk to downtown & along the lake as their constructing a new walkway which will be lovely when finished. The Room stated two Queen Beds, these were not Queen they were Double. The mattress was so sunken & broken down that we had to sleep with a pillow between us so we would stop rolling into each other! The beds are too small for two adults & our sleep was terrible which is the most important aspect for me when choosing a place to stay. Otherwise it would have gotten a higher rating. Also Bathroom floors need a deeper cleaning.
Beds were comfortable. Pool was a huge disappointment! It looked like an oversize hot tub. Room still wasn't cleaned by 3pm. Had to go ask for clean towels. Thought we had read there was a continental breakfast but there was nothing.
I contacted the front desk proud to our 5+ hr drive. They knew who I was and said they would be open 24 hrs so whenever we arrived our room was ready. When we finally checked on I was pleasantly surprised to find a large, clean room waiting. The bed was comfortable, bathroom spacious and CLEAN. We stayed 2 nights and housekeeping was excellent. I think the only thing I didn't like was there was no indoor pool lol. Other than that we would be more than happy to stay again
This is one of those hotels where, if you're not expecting everything luxury, you'll be quite happy. The rooms are clean and well-lit. You won't get double sinks and acres of counter space in the bathroom, but the shower is nice. The toiletries supplied are basic, but they work! (If you absolutely require top of the line toiletries, bring your own!) And the rough towels are a bonus: they'll exfoliate as you dry off. Save money on the hotel room and skips the next spa appointment! Win-win. I liked the room decor and the lighting in the rooms as well. Very comfortable reception area, too. It's not right in the heart of town, but close enough. The breakfasts at most mid range hotels are limited and getting skimpier. If they haven't recently purchased fresh fruit, you'll be presented with a bowl of desiccated oranges. Otherwise, you'll get just above bad bagels, barely drinkable coffee, an array of cereals to cause blood sugar spikes & plunges and nothing hot (not really even the coffee.) You can make do with yogurt, english muffin and ???? If you're on a budget, you'll stay alive doing this. If you have a bit of extra cash, try Opus downtown where the coffee is fantastic and the breakfast foods are fulfilling and delicious.
Clean, Cost, In town. Better than some of the other places I stayed. The outside and around the building was not all that inviting. Noise from the floor above kept me awake.
Clean, modern room A little small.
The continental breakfast was about the best I have experienced at a hotel.
The staff were friendly and helpful. The room was clean and comfortable at a great price.
was very clean and great service
Staff was less than friendly at original attempt to check in about 2:15. Told rooms not ready until later because they were so busy with four wedding parties. When I did come back to check in about 3:30 they had plenty of rooms but also a long line checking in. Took a half hour to get to check in. Only one person on the desk despite knowing they were going to be busy. Breakfast was ok, but again the staff was not really friendly
Big bed, clean sheets and towels, no nonsense accommodations for half the cost. A good selection of television channels and free Wi-Fi. It did not feel like being at a cheap hotel. it was a solid deal
The staff was very helpful in answering questions we had about the area, even offering to search things on the computer for us. The desk clerk even printed off some coupons for us that she found that we could use at places that we were traveling to the morning after our stay. The continental breakfast was very good, just enough to start your day off right.
Clerk that checked myself and others Tuesday evening , Aug. 11, was excellent. Later on that evening she solved two guests problems on WiFi. breakfast not good and area too small.
Clean room. Nice staff
Hotel was fair for the price...it was quiet, could not hear people in the next room which was nice...staff was kind... Hotel was old and needed updating...continental breakfast was sparse....not much food to begin your day with...although the waffle maker was nice...
location was OK to what we was doing in the area. two ice machines in the building did not work. the air conditioner in the lobby where they served the continental breakfast did not work and it was warm outside and inside. bathroom did not have any shelves or counter with the sink so their was not anywhere to put your toiletry case to shave or shower. very outdated but rooms was clean.
They changed the door lock before we checked out
Location convenient No coffee machine in room
Price and location is good. Bathrooms are pretty gross. Water backed up in drain. New "clean" towels had dirty stains. Outdated rooms. Old small box style televisions. No HBO as advertised.
a place to sleep
All of the staff was extremely pleasant and helpful throughout our stay. the rooms were immaculate and as you entered you were hit with a pleasant fresh smell. Service was excellent and always willing to please. Beds were extremely comfortable. Hot snacks were always available in the lobby for guests. The breakfast was adequate and plentiful; however the eggs were often overcooked and dry.
Free breakfast with locally made bagels was very good. Staff were friendly and the location was convenient. There was a lot of restaurants, the Outlet Trail and downtown within walking distance too. None
Super comfortable beds, the room was large and clean. The water was out for the first several hours after we checked in due to a leak.
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Its was what I expect from Best Western. Clean and comfortable rooms, great breakfast and friendly staff. No
We were very happy with the hotel, and room. It exceeded our expectations. The staff were very helpful and nice. The whole hotel was immaculate and well taken care of. The room we had, even though we requested a pet friendly room, was beautiful. We have no negative comments or complaints, about the hotel, staff, or room. They made it a very enjoyable stay. We will be recommending this hotel, and coming back to stay again. The ratings for the hotel were very accurate. Thank you.
This was the perfect hotel for our needs. Affordable, clean, much larger room than usual, and most of all dog friendly! Most of the dog friendly options are out dated and not as clean, but my hubby, dog, and myself were all equally happy :)
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This was our second stay here, We reserved a suite but whirlpool wasn't working, The Manager was extremely generous and helped us with a future stay! Wonderful Manager, Customer Service is top notch! Thank you very much, see you soon! No, we loved everything! Hotel is always very clean, great breakfast, great amenities, wonderful hotel staff and best of all, close to the Finger Lakes. You will love this hotel!
Outstanding staff, very courteous and helpful. Upon returning home, I realized I left my phone charger in our room. The desk staff person had it mailed to me and I received it in a few days which was very much appreciated!
Very friendly, courteous staff and an exceptionally clean hotel!
This hotel was super clean and the staff was so nice! Also, the location was close to the wineries.
Dog friendly, good breakfast. Wonderful location. Cold hottub.
Kathe, our hostess was very accommodating. We told her would would not arrive until around 11 and she still waited up for us. They have 2 dogs which were not a problem. Our two daughters actually loved ogling over them. Breakfast was great and Kathe provided helpful travel suggestions which enhanced our trip.
very clean excellent service very helpful & friendly staff
We went on a tip to NYS Finger Lake Wine Trail, This hotel is located right in the middle of both lakes and a short drive the the Waterloo Premium Outlet Mall. So when the Wine Trial Closed at 6 pm we got something to eat and headed to the Outlet Mall until they closed at 9pm. The rooms were a little hot so we had to turn on the AC in February in NYS. After that we had a good night sleep.
Rooms, clean hotel, friendly and helpful staff, location is great with good restaurant next door, etc. No pool, Breakfast limited for me - restricted diet (diabetic)