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Proximity for shopping
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
Very excellent location. staff are great. No swimming pool.
Rooms are very small
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
location, room, bathroom
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
The pool and related facilities were very good
Breakfast. All was so fresh and very tasty! NO
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
The concierge gave false/conflicting answers/suggestions most of the time.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
Restaurants and Business services
very very splendid hotel !!!
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
service room service
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
Location and Quality of the Restuarant View from the room
large, spacious room, beautiful hotel in a very central location,Excellent service
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
its a too expensive accomodation
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
amazing service .. excellent location .. staff were extremely friendly loved everything
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
the room ,thier customer experince nothing
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
Good Location, could walk from train station and very near to the Lake and all the attractions
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Charme, rooms and staff
Access to the spa/gym and delicious continental breakfast included Wireless access was through an unsecured server with an expired security certificate---I connected anyway because I had to work, but it made me nervous.
The sfuff was not very helpful or nice. Also the location of the hotel is not that great-not very pleasant part of the city. On the other hand the hotel was clean, the room small but cosy. Location and personal.
Confortable bed, free wi-fi Small Room,
Friendly People, good internet Shower broken, very small shower/toilet location, little offer on tv,
The Windsor Hotel is located within walking distance of Cornavin (train station) , the bus station and easy walking distance to the lake. The hotel, having a modern minimalist, design was clean and comfortable. While the room was small it was adequate for our visit. Breakfast was fine with fresh fruit, cheeses, meat, hard boiled eggs and a variety of breads. Staff was friendly and helpful with suggestions of activities in the off season, when tours are not operating. The exercise room was large and well equipped for a hotel of its size. This hotel is one the edge of the Red Light District, however we were not bothered by people on the streets.If one is strictly English speaking, there were no English TV stations subscribed such as BBC news. The in room amenities were scarce, while we had a coffee machine, there were no cups, nor coffee. Our room had no desk or table.
Fittness and Sauna are very good Too small rooms, small Breakfast buffet (i.e. missing Nature yogurt), Sauna was broken (not more than 60°C)
Clean, good gym, breakfast with good coffee, close to train and bus stop Street noise a bit much on Friday night, need to fix so key card gives access to gym
Excellent hotel None
The hotel was ok and in a good cenral position near to shops and restaurants and the station Hotel in red light district and this was very obvious. Also the bar staff were a bit slick in terms of wrong change etc. passed off as a mistake.
Helpful reception staff and staff at the buffet. The furnishing of the rooms is modern. Shame about the location. Several things - the walls of the rooms are paper thin, and so you can hear your neighbours conversation and everything else! I also I did not like the location and the difficulty in entering the hotel, especially at night. It should be clearly indicated on the website that the hotel is in the red light district, that it is difficult to access the hotel entrance due to the crowds of people hanging outside drinking, smoking etc. Not suitable for female travellers or families at all! I checked out after one night. The second room I was given
Breakfast was really good; room and hotel were very clean; lots of hot water, bed and pillow were comfortable; friendly and helpful staff. Condition of paint and plaster work in shower was not perfect and one assumes that daily showering will create more damage. This might be something that the hotel should address
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
the room was quiet cold and noissy because of the aircondition what i could no close....
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
Convenient location Noise and vibration from electrical unit behind bed
location high cost
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
Great Staff. Comfortable beds and very nice bathroom
Everything the breakfast it's not good, could be better!
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
The location is perfect The restaurant and the lack of parking facilities
free WI-FI is very useful, central and quet location
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Service of the staff. The lady staff at the reception was very helpful and friendly.
Free Wi-Fi, inclusive continental breakfast, excellent location, friendly & helpful staff, big rooms, powerful shower, great value (even during motor show week), ease of booking, check-in and check-out. This visit was business, but if I were to take a vacation in Geneva with wife/family/friends then I would definitely stay here again!! Nothing.
I love the location. My room had a wonderful balcony with a view of the city. Breakfast is always very nice.
The the Sagitta is conveniently located in for visiting the city all aspects. The hotel is in poor maintenance condition and needs dramatic repair and renewal.
having a fridge; size of the room; free use of the safe ;kitchen and hob; position of hotel for transport and near centre. continental breakfast was good. enjoyed my boiled egg and friendly service. Kettle would be nice and tea and coffee in the room
WIFI was available. The staff was helpfull and friendly. There was even a small kitchen in the room. The bed was good. Rooms need maintenance. While bathroom was OK, a chair was broken and painting needs to be done.
The space, the silence, the parking nearby.
Breakfast very nice - maybe a little later on Sunday morning No tea bags and biscuits for snack in room
Very large room (junior suite), very helpful staff at reception (lady with glasses), good breakfast. Very clean. Take tram 16 from Gare Cornavin stop at Villenue, hotel down side street from tram stop. I can hear street noise and toilet noise from upstairs
The personnel was friendly and helpful. There was a kitchen in my room (which I didnt use, but like the fact), brand new bathroom (it seemed) It really needs renovation (excep for the bathroom) - this impression already starts upon arrival from outside (it looks kind of worn) - in my room there were wet spots on the walls, very simple furniture and decoration. The breakfast did not have any fresh fruit (only from tins).
location, relaxing athmosphere, possibility to have breakfast little bit before 7 on the check out morning there were some other customers who were really noisy during the 3 nights on the stairs. Also breakfast staff on the first 2 mornigs was not nice behaviour)
Breakfast was good and the location was excellent for trams.
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
Everything. It was wonderful. No
The hotel staff was prof and has the sence of perfect hospitallity
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
Staff was friendly, knowledgeable and helpful
the attention of the staff to their guests
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
convenient, clean & good size bathroom
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
very central, nicely decorated very poor breakfast....
the traditional style the noise on the place
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
the staff is very kind, very good location in the city center, late check out without extra charges
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
location, good views, staff excellent no
the view Internet conexion
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
I like their staff, they are very helpful and I like the location of the hotel.
it was quiet, comfortable and completely professional. All the staff were very helpful at all times.
Charles on reception was fantastic at providing information on where to eat/what to see etc All fantastic
the location (centre), the architecture, the whole picture in fact
Superb hotel with very good restaurant and excellent staff !!!
comfortable rooms, nicely renovated and decorated. Inaccurate info given on their website. It said: "Wi-fi is available in the rooms and is free of charge", but when we enquired upon arrival, it actually would cost 20 chf per day for this service!
Service and quality of the room
Staying at Les Armures was a real treat. The whole ambiance and quiet, understated charm made it an unforgettable experience. Just one comment. When the hotel has created such a wonderful atmosphere throughout, eating breakfast should not be interrupted by the sound of hoovering coming from the kitchen - 2 days out of 3.
The hotel is perfectly located for all who wanna get more about old Geneva . Personel is very attentive and friendly
the hotle location the services and the staff yes, the ironing board is not avialble unless you send your cloths for press in the hotle and that cost me more money ( i did not like that at all ) also the breakfast is continantal i thought it is full english breakfast every thing with extra chage
Excellent traditional restaurant with good service;convenience and location;helpful staff No