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The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Nice furniture, quiet. Very small room.
the rooms that the breakfast not incloded with the price of the money
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
The atmosphere of professionalism in combination with comfort.
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
clean, professional staff
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
the location of the hotel is very good the smoking room is very small room
Heater did not work.
Beautiful room, lovely presentation, very spacious
Staff were very helpfull Location is great
Nice, fairly large rooms. Great location by the railway. I missed a nice hotel bar (could be located in the panorama room at the top floor)
Adequate hotel in a staggeringly expensive city
Free coffee and inexpensive wireless internet. The hotel's internet didn't work from my room, although it worked in the lobby. No hand towels in the bathroom, but many in Geneva also do not. The US Post Office reports a receipt signature on a mail package sent there, but I never got it.
value for money and location beds covers and blancets not clean,matres not comfort
next to rail station,centre town location,fabulous view from 9th floor window none
good location next to railway statoin, clean big rooms. I had nonsmoking room, but through the ventilation system there was smell of smoking all the time
Location next to the main station is very convenient. Cost performance is good because it may be off-season. I satisfied to stay at this hotel.
Nice hotel room, close proximity to everything one of the front desk was not particularly friendly or helpful considering guests may not be familiar with Geneva
Good room and good sound-proofing.
The treadmill was out of order, need maintanance
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
The concierge gave false/conflicting answers/suggestions most of the time.
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The pool and related facilities were very good
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
very very splendid hotel !!!
service room service
Restaurants and Business services
Breakfast. All was so fresh and very tasty! NO
The location, friendliness and superb help and response of the staff
staff support, care of the gustes cooling system (there is no Air condition)
Location and friendliness nein
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
I was forced to wait my room up to 4:00 p.m.
The service and style other than in the restaurant The very poor service in the restaurant
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
Everything The room was a bit small
This is an immaculate boutique hotel. Excellent services.
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
the room was quiet cold and noissy because of the aircondition what i could no close....
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
Convenient location Noise and vibration from electrical unit behind bed
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
The hotel staff was prof and has the sence of perfect hospitallity
the attention of the staff to their guests
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
Everything. It was wonderful. No
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
convenient, clean & good size bathroom
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
Staff was friendly, knowledgeable and helpful
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
Location and Quality of the Restuarant View from the room
large, spacious room, beautiful hotel in a very central location,Excellent service
its a too expensive accomodation
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
Clost to train station, clean and price is reasonable
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
Location clean tranquile modern Close to train station helpfull staff No comments
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
Excellent and very comfortable rooms, excellent service
Modern, artsy hip hotel in a great location in geneva. Everything is new, great breakfast, nice bar, comfortable room and excellent large bathroom especially for geneva hotels. Great price compared to other hotels in the area. Very close to tram to get around to meetings and downtown. Two blocks from lake and walking to city center. Definitely my new place to stay while in geneva.
The location was great - right next to the train/bus/taxi station. For the price, this was a reasonable hotel. We asked for a load of laundry to be done and they did it promptly within a day. Charges for the luandry were high but not exorbitant. No room service available. No restuarant in the hotel.
The Hotel Staff was friendly no
Clean and quiet hotel; food was good, small but cosy bar, friendly staff except for the breakfast crew. 35 SwFr for parking per night seems a bit steep! Swiss Brkfast staff were grouchy all three mornings.
The family rooms The size of the restaurant
Rainforest in roof. Breakfast. Liked wall of ivy outside room. Everyone was helpful and friendly Nothing. Would be nice if it had a ice machine
Modern, clean room, freindly staff, very close to the town center. Parking expensive (chf 40/day), breakfast not included in the price
Modern, clean, amazing stay. I highly suggest staying here, The staff if helpful, the food is good, the rooms are amazing!
Warm and accommodating front desk personnels, feels like we were not in Geneva (you know how bad the service is around Geneve)
good value by Geneva standards and walking distance to lake,station, shops and restaurants. lounge and bar facilities were quite small.
When you click on the executive delux rooms pictures you see a very nice terrace that overlook Geneva Lake, makes you so excited to see the room. at the check-in they tell you we're sorry we just have two rooms that overlooks the lake and they are not available. try
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
The location is perfect The restaurant and the lack of parking facilities
Everything the breakfast it's not good, could be better!
free WI-FI is very useful, central and quet location
Great Staff. Comfortable beds and very nice bathroom
Service of the staff. The lady staff at the reception was very helpful and friendly.
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
location high cost
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price
Location & the room was perfect They need a better lift
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
the room ,thier customer experince nothing
Good Location, could walk from train station and very near to the Lake and all the attractions
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
Charme, rooms and staff
amazing service .. excellent location .. staff were extremely friendly loved everything
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.