2.0 MediocreApr 12 2022
When returning the vehicle, the agent found two speck-of-dust-sized chips on the windshield. I'm almost certain these would have been there when I picked it up given I never would have seen these without the special flashlight he was using for his own inspection. Now I am being charged $3000 after having been extra careful with the car. Filing insurance using my own credit card benefits so should not be an issue - but overall a terrible experience with drop-off, leaving me feeling cheated.
1.9 HorribleSep 12 2021
Warning - this company is fraudulent. During my rental, I hit a small animal which caused small damage to a plastic part on the car. This required replacing the plastic component, something that was billed at 700 CHF. This is fine, and fully my responsibility. However, on top of this, they took the opportunity to also repair a ton of scratches at various places on the car, that had been caused prior to my rental. Even though Alamo acknowledges that the scratches were present beforehand, they still charged me for the paint job of 900 CHF. I have contacted them on multiple occasions to get this reimbursed, and their "damage team" will get back to me "in one week". It is now almost two months. I have disputed the charge with my credit card company, hopefully Alamo will now take their responsibility and behave like decent human beings in a civilized country.
10.0 ExcellentJan 31 2020
Staff was very friendlyperhaps more selection of vehicles.
10.0 ExcellentDec 24 2019
Staff was excellent and Gregory was super helpful with directions, etc. Customer service was the best.
5.6 OkayDec 19 2019
There apparently is a French and Swiss side to the airport with car rentals at both places. The French side is smaller with less car but maybe a better deal. I rented a small suv because I was going skiing. They did not have that car but they “upgraded” me two classes to a luxury wagon without AWd. It worked for this trip but was not what I wanted. Also, the road signs and gps are not clear how to get back to the French side. We almost missed our plane. Found it by accident and not following what the signs would indicate
10.0 ExcellentOct 1 2019
Friendly stuff and very nice and clean car. No issues for my entire trip.Cant think of anything at the monent
7.6 GoodSep 16 2019
Staff generally friendly. Super fast drop-off.Difficulty at pick-up. Required to provide a flight number although leaving in the region. There was no mention of this anywhere on kayak's or wisecars' website through which the car was booked.
10.0 ExcellentJul 29 2019
Staff was super friendly, pleasant and accommodating. Our car was slightly too small, they went out of their way to find us another one that was big enough. Will definitely go back there next time!
9.6 ExcellentJul 25 2019
Drop off was very convenient. Car was very clean.Pick up inspection made us feel like we would be responsible for bugs on the windshield (not literally, but that was the impression. Overkill).
9.2 ExcellentDec 26 2018
Very nice staff, good carThe staff was very friendly and helpfull ( Claire and Maktum in Geneve!). It was not clear to me that my reservation would be ended after two hours after pick-up time. So there was no car reservated anymore. Both Claire and Maktum were very helpfull in finding a similar car. It took a while because of some technical problems with the first choice, but after all it was a very comfortable and reliable car.The fact that my reservation was not extended till my plane has arrived, but I didn't know that that should heve been indicated or phoned in advance.