Pros: 1. The price was reasonable .
2. They did not insist on blocking 3000 CHF on my credit card (as other companies do) to cover the excess of 1500 in case of damage and 1500 in case of theft (surely only one blocking of 1500 should be sufficient)
3. I did not ask for a GPS navigator , but the car had one built in .
Sep 6 2016
BE AWARE of the GAS TANK INDICATOR
Pros: The car itself was quite nice: Clean, comfy and great milage (860km!!). Its been a while I didn't drive a stick shift so it was refreshing.
Cons: I thought I booked the car in Geneva airport so in my mind I had to pick it up where the "rental car" signs were. I get there after looking for that bloody place for some time only to be told that I have to go to the french side to pick my car (I did book my RSVP when I was in France so maybe thats why).
I get there, wait in line for quite some time, before I finally decided to go fwd and call out the Hertz rep who was not even making eye contact after 5min! and no he was not busy with another customer.
Anyway, I get the car (without going around and checking it out) and drive to my hotel (30km away). I return with the car to airport the next day to catch my flight. On the way to the airport (30km away) I refill the car TWICE, since the gas tank indicator was a TINY BIT below FULL, but the indicator didn't move.
I filled the car so much that it overspilled. I get to the airport:
Not only there was NO SPOT to park the car but there was no one to talk to about the gas tank indicator prob!!!!
So Guess what happened next:
I look at my credit card bill a few days later and I see I got charged almost $30 for gas!!!
Moral of the story: CHECK THAT EVERYTHING IS FINE WITH THE CAR BEFORE YOU EVEN TURN IT ON OR ITS ON YOU!!!
Sep 12 2016
Pros: I rented a ford fiesta but they upgraded me to a jeep renegade for free. The car was perfect and I hadn't troubles with it at all. The customer service was brilliant too. The young lady explained everything in detail and was very friendly keeping us at total ease. I would surely prefer Hertz again and suggest it to others too. Great work!
Oct 3 2016
Good option in downtown Geneva
Pros: Staff is very nice and helpful. It is a major plus that it is open on Sundays in Geneva.
Cons: It took a little too long, but not too much, maybe 10 minutes or so, to pick up the car, but it wasn't too big of a deal since we were not in a rush.
Dec 3 2016
Pros: Easy, quick, nice car, flexible drop off hours
Dec 11 2016
Pros: Awsome car and price
Jan 30 2017
Pros: The customer service is great. They also upgraded us for free.
Apr 5 2017
Great Customer Service
Pros: Elodie was just amazing. Thank you so much for your excellent customer service
Apr 14 2017
It was a horrible experience
Cons: Very poor customer service and did not help me when I needed it. Will
Never rent from hertz again
May 1 2017
Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.
Pros: The only issue was that the final rent price is very expensive. Rest, was perfect.
Cons: The price, especially the insurance price.
Sep 1 2016
Decent car option in Geneva
Pros: Car was in clean, bee-like condition.
Cons: Pick up service was notably weak. The representative just left me for 20 min w/o warning to help her other clients. I made a note on this and no staff apologized.
Jan 10 2017
Excellent car! Completely incorrect price when acc
Pros: The car was excellent. The AWD was helpful when driving in the mountains, the size was exactly what I had selected and hoped for, and the vehicle was clean and well-equipped.
Cons: The final price ended up being nearly $100 more than the quote price (which included "Taxes, Fees and Surcharges"). When pressed for an explanation at the Dropoff, the employee simply said "Well that's what it is, they are extra fees" and could not explain what they were for, why they were not included, nor provide any recourse for further information. It was completely unacceptable.
Mar 3 2017
It all worked outtac
Pros: Everything worked out in the end. The car itself was terrific.
Cons: Communication - its not obvious or easy to contact them
Mar 7 2017
RAS pour le véhicule, service à déploer
Pros: Propreté du véhicule
Station service à proximité
Cons: J'ai réservé le véhicule à mon nom. Un ami a pu récupérer le véhicule avant que j'arrive, sans mon permis de conduire, en mettant le sien et sa carte de crédit... Qui serait alors responsable ? Le réservataire, le propriétaire du permis ou celui de la carte ?
Aucun effort pour expliquer le système de rachat de franchise, ils préfèrent qu'on rapidement et donc sans.
Dans l'ensemble le personnel est assez désagréable...
Le tarif annoncé sur le site est sans tax, sans licence...
May 21 2017
Pros: We reserved a vehicle and they gave us a vehicle
Cons: We reserved a Jeep and we got a tiny car. They also claimed the car was brand new and had no damage but it had 10k km and damage to the hood and one of the rims
Feb 1 2017
A lot of line to pick up!
Pros: Good price.
Feb 4 2017
Pros: Nice car for reasonable value
Cons: They sold me some kind of insurance for ~$100 (I do not even know what it was) despite my request to decline all insurance options
Pros: Car was clean, just what we needed, and economical.
Cons: Didn't come with a sticker for Swiss freeways.
May 1 2017
Pros: Great car, perfect service, friendly and pleasant experience.
Jul 30 2017
Oct 1 2016
Pros: Great car and easy to drive.
Cons: Even if you are picking the car up on the " French side " of Geneva airport you still in Switzerland. So have to pay the vignette € 35 was a disappointment. It should be included in the rental cost.
Jun 27 2017
Pros: Easy convenient and billed as expected.
Apr 17 2017
Cons: They charged me the money that was not agreed upon and now I have to dispute it. They also charged me for something I did not sign, and I had to have my credit card company block the charge.
Pros: We decided to rent a car at the last minute, there wee very few cars avaialable. Our car was nearly 600 Euro for 1 week, much more than we expected, but still nearly 100 Euro less than the next company and 200 Euro less than Hertz. The drop-off was strange, no one gave me any paperwork but hopefully that will be OK.
Cons: The people at the car return were not very professional, kept talking to one another and ignored me for some time. They didn't give me any paper that certified that I returned the car. In retrospect, I should have insisted that they give me a receipt.
Mar 30 2017
Change of car type
Pros: Quick service
Cons: The pushing of the reception employee to upgrade to a higher car for almost 50% extra on my reserved class .
When I rejected ... he told me the car I requested in not ready and will give you a bigger and higher class car for the same price .
Later I found that he gave me lower class car which can not be compared at all with the one I paid for ..
Aug 2 2017
Pros: service & car
Cons: to get in insurance the rental rate would have doubled. so I accepted a 25000 deductible. This is a bit unusual.
Cons: They didnt give me the car we ordered and we could not fit.
They told me to rent another car for $1000
Jan 28 2017
Pros: Amazing client service and no hidden charges, the best
Mar 5 2017
Challenges when collecting the rental car.
Cons: The rental company didn't accept visa debit card.
The rental was actually done by hertz. And from my experience hertz is very ridge and not friendly. I who'd prefer to know these things in advance.
Cons: The AGNET charged me two security deposites. One valued at 1600 euros which was not even registered in the rental contract. It was really fishy. Also, the agnet tried to rip me off by charging me additional 350 euros for changing the drop off location within the same city. i refused and eventually changed the drop off location at no additional charge.