Pros: I rented a ford fiesta but they upgraded me to a jeep renegade for free. The car was perfect and I hadn't troubles with it at all. The customer service was brilliant too. The young lady explained everything in detail and was very friendly keeping us at total ease. I would surely prefer Hertz again and suggest it to others too. Great work!
Oct 3 2016
Good option in downtown Geneva
Pros: Staff is very nice and helpful. It is a major plus that it is open on Sundays in Geneva.
Cons: It took a little too long, but not too much, maybe 10 minutes or so, to pick up the car, but it wasn't too big of a deal since we were not in a rush.
Dec 3 2016
Pros: Easy, quick, nice car, flexible drop off hours
Dec 11 2016
Pros: Awsome car and price
Jan 30 2017
Pros: The customer service is great. They also upgraded us for free.
Apr 5 2017
Great Customer Service
Pros: Elodie was just amazing. Thank you so much for your excellent customer service
Apr 14 2017
It was a horrible experience
Cons: Very poor customer service and did not help me when I needed it. Will
Never rent from hertz again
May 1 2017
Pros: I had to cancel my reservation and was bumped between priceline and hertz a total of 4 times. Each saying the other was responsible for cancelling. I still have not received a message confirming the cancellation and that I have not been charged. I know that this is an automated bank to receive feedback but here's hoping you care about your customers to investigate and respond.
Jul 27 2017
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
Dec 4 2017
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?):
The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side"
Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra
The car did not come with winter tires, not sure thst is legal
Pros: The only issue was that the final rent price is very expensive. Rest, was perfect.
Cons: The price, especially the insurance price.
Sep 1 2016
Decent car option in Geneva
Pros: Car was in clean, bee-like condition.
Cons: Pick up service was notably weak. The representative just left me for 20 min w/o warning to help her other clients. I made a note on this and no staff apologized.
Jan 10 2017
Excellent car! Completely incorrect price when acc
Pros: The car was excellent. The AWD was helpful when driving in the mountains, the size was exactly what I had selected and hoped for, and the vehicle was clean and well-equipped.
Cons: The final price ended up being nearly $100 more than the quote price (which included "Taxes, Fees and Surcharges"). When pressed for an explanation at the Dropoff, the employee simply said "Well that's what it is, they are extra fees" and could not explain what they were for, why they were not included, nor provide any recourse for further information. It was completely unacceptable.
Mar 3 2017
It all worked outtac
Pros: Everything worked out in the end. The car itself was terrific.
Cons: Communication - its not obvious or easy to contact them
Mar 7 2017
RAS pour le véhicule, service à déploer
Pros: Propreté du véhicule
Station service à proximité
Cons: J'ai réservé le véhicule à mon nom. Un ami a pu récupérer le véhicule avant que j'arrive, sans mon permis de conduire, en mettant le sien et sa carte de crédit... Qui serait alors responsable ? Le réservataire, le propriétaire du permis ou celui de la carte ?
Aucun effort pour expliquer le système de rachat de franchise, ils préfèrent qu'on rapidement et donc sans.
Dans l'ensemble le personnel est assez désagréable...
Le tarif annoncé sur le site est sans tax, sans licence...
May 21 2017
Pros: We reserved a vehicle and they gave us a vehicle
Cons: We reserved a Jeep and we got a tiny car. They also claimed the car was brand new and had no damage but it had 10k km and damage to the hood and one of the rims
Feb 1 2017
A lot of line to pick up!
Pros: Good price.
Feb 4 2017
Pros: Nice car for reasonable value
Cons: They sold me some kind of insurance for ~$100 (I do not even know what it was) despite my request to decline all insurance options
Pros: Car was clean, just what we needed, and economical.
Cons: Didn't come with a sticker for Swiss freeways.
May 1 2017
Pros: Great car, perfect service, friendly and pleasant experience.
Jul 30 2017
Jan 6 2018
Pros: The car itself was good
Cons: We had to pay extra for everything which was not clear at first. I'm not renting from the French side again because it seems cheaper... it'll end up more expensive incl a big headache over it
Oct 1 2016
Pros: Great car and easy to drive.
Cons: Even if you are picking the car up on the " French side " of Geneva airport you still in Switzerland. So have to pay the vignette € 35 was a disappointment. It should be included in the rental cost.
Jun 27 2017
Pros: Easy convenient and billed as expected.
Apr 17 2017
Cons: They charged me the money that was not agreed upon and now I have to dispute it. They also charged me for something I did not sign, and I had to have my credit card company block the charge.
Pros: We decided to rent a car at the last minute, there wee very few cars avaialable. Our car was nearly 600 Euro for 1 week, much more than we expected, but still nearly 100 Euro less than the next company and 200 Euro less than Hertz. The drop-off was strange, no one gave me any paperwork but hopefully that will be OK.
Cons: The people at the car return were not very professional, kept talking to one another and ignored me for some time. They didn't give me any paper that certified that I returned the car. In retrospect, I should have insisted that they give me a receipt.
Mar 30 2017
Change of car type
Pros: Quick service
Cons: The pushing of the reception employee to upgrade to a higher car for almost 50% extra on my reserved class .
When I rejected ... he told me the car I requested in not ready and will give you a bigger and higher class car for the same price .
Later I found that he gave me lower class car which can not be compared at all with the one I paid for ..
Aug 2 2017
Pros: service & car
Cons: to get in insurance the rental rate would have doubled. so I accepted a 25000 deductible. This is a bit unusual.
Cons: They didnt give me the car we ordered and we could not fit.
They told me to rent another car for $1000
Jan 28 2017
Pros: Amazing client service and no hidden charges, the best
Mar 5 2017
Challenges when collecting the rental car.
Cons: The rental company didn't accept visa debit card.
The rental was actually done by hertz. And from my experience hertz is very ridge and not friendly. I who'd prefer to know these things in advance.
Cons: The AGNET charged me two security deposites. One valued at 1600 euros which was not even registered in the rental contract. It was really fishy. Also, the agnet tried to rip me off by charging me additional 350 euros for changing the drop off location within the same city. i refused and eventually changed the drop off location at no additional charge.