Pros: 1. The price was reasonable .
2. They did not insist on blocking 3000 CHF on my credit card (as other companies do) to cover the excess of 1500 in case of damage and 1500 in case of theft (surely only one blocking of 1500 should be sufficient)
3. I did not ask for a GPS navigator , but the car had one built in .
Sep 6 2016
BE AWARE of the GAS TANK INDICATOR
Pros: The car itself was quite nice: Clean, comfy and great milage (860km!!). Its been a while I didn't drive a stick shift so it was refreshing.
Cons: I thought I booked the car in Geneva airport so in my mind I had to pick it up where the "rental car" signs were. I get there after looking for that bloody place for some time only to be told that I have to go to the french side to pick my car (I did book my RSVP when I was in France so maybe thats why).
I get there, wait in line for quite some time, before I finally decided to go fwd and call out the Hertz rep who was not even making eye contact after 5min! and no he was not busy with another customer.
Anyway, I get the car (without going around and checking it out) and drive to my hotel (30km away). I return with the car to airport the next day to catch my flight. On the way to the airport (30km away) I refill the car TWICE, since the gas tank indicator was a TINY BIT below FULL, but the indicator didn't move.
I filled the car so much that it overspilled. I get to the airport:
Not only there was NO SPOT to park the car but there was no one to talk to about the gas tank indicator prob!!!!
So Guess what happened next:
I look at my credit card bill a few days later and I see I got charged almost $30 for gas!!!
Moral of the story: CHECK THAT EVERYTHING IS FINE WITH THE CAR BEFORE YOU EVEN TURN IT ON OR ITS ON YOU!!!
Sep 12 2016
Pros: I rented a ford fiesta but they upgraded me to a jeep renegade for free. The car was perfect and I hadn't troubles with it at all. The customer service was brilliant too. The young lady explained everything in detail and was very friendly keeping us at total ease. I would surely prefer Hertz again and suggest it to others too. Great work!
Oct 3 2016
Good option in downtown Geneva
Pros: Staff is very nice and helpful. It is a major plus that it is open on Sundays in Geneva.
Cons: It took a little too long, but not too much, maybe 10 minutes or so, to pick up the car, but it wasn't too big of a deal since we were not in a rush.
Dec 3 2016
Pros: Easy, quick, nice car, flexible drop off hours
Dec 11 2016
Pros: Awsome car and price
Jan 30 2017
Pros: The customer service is great. They also upgraded us for free.
Dec 5 2016
Pros: The car and service were just excellent!
Cons: Insurance is not included and T&C is a bit strange like liability up to CHF29K for the car which costs CHF15K.
Jul 24 2016
Cons: Imprecise instructions on drop-off.
Nov 22 2016
Pros: everything was great in general
Cons: the woman who gave us the keys & details forgot to explain how what we need to do to get out of the parking lot, and we got yelled at by someone there for it.
Pros: The only issue was that the final rent price is very expensive. Rest, was perfect.
Cons: The price, especially the insurance price.
Sep 1 2016
Decent car option in Geneva
Pros: Car was in clean, bee-like condition.
Cons: Pick up service was notably weak. The representative just left me for 20 min w/o warning to help her other clients. I made a note on this and no staff apologized.
Jan 10 2017
Excellent car! Completely incorrect price when acc
Pros: The car was excellent. The AWD was helpful when driving in the mountains, the size was exactly what I had selected and hoped for, and the vehicle was clean and well-equipped.
Cons: The final price ended up being nearly $100 more than the quote price (which included "Taxes, Fees and Surcharges"). When pressed for an explanation at the Dropoff, the employee simply said "Well that's what it is, they are extra fees" and could not explain what they were for, why they were not included, nor provide any recourse for further information. It was completely unacceptable.
Feb 1 2017
A lot of line to pick up!
Pros: Good price.
Feb 4 2017
Pros: Nice car for reasonable value
Cons: They sold me some kind of insurance for ~$100 (I do not even know what it was) despite my request to decline all insurance options
Pros: Car was clean, just what we needed, and economical.
Cons: Didn't come with a sticker for Swiss freeways.
Oct 1 2016
Pros: Great car and easy to drive.
Cons: Even if you are picking the car up on the " French side " of Geneva airport you still in Switzerland. So have to pay the vignette € 35 was a disappointment. It should be included in the rental cost.