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They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
The pool and related facilities were very good
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
very very splendid hotel !!!
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The concierge gave false/conflicting answers/suggestions most of the time.
service room service
Breakfast. All was so fresh and very tasty! NO
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
Restaurants and Business services
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Rooms are very small
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
location, room, bathroom
Very excellent location. staff are great. No swimming pool.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
Proximity for shopping
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
the staff is very kind, very good location in the city center, late check out without extra charges
very central, nicely decorated very poor breakfast....
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
the traditional style the noise on the place
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
Amazing service. Their staff is first rate. Newly restored rooms are beautiful and elegant.
staff support, care of the gustes cooling system (there is no Air condition)
The service and style other than in the restaurant The very poor service in the restaurant
This is an immaculate boutique hotel. Excellent services.
Everything The room was a bit small
I was forced to wait my room up to 4:00 p.m.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
large, spacious room, beautiful hotel in a very central location,Excellent service
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
Location and Quality of the Restuarant View from the room
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
its a too expensive accomodation
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
Convenient location Noise and vibration from electrical unit behind bed
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
the room was quiet cold and noissy because of the aircondition what i could no close....
Charme, rooms and staff
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
the room ,thier customer experince nothing
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Good Location, could walk from train station and very near to the Lake and all the attractions
Hotel is convenient to the waterfront and rail station. Hotel is in dire need of a renovation. The elevators are ancient, slow and can only manage 2 persons with baggage. Probably can't fix this...but room lock technology was not working well. For me and someone else at that same time. Rooms are clean but spartan...lacking any design creativity. Bathtub/shower is too narrow, deep and combination with a smooth floor makes for an awkward (and hazardous) in/out. For the rate I was charged, I expected much better.
amazing service .. excellent location .. staff were extremely friendly loved everything
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
Staffs are very helpful, friendly and welcoming, modern hotel decor, clean, location is close to everything
Excellent staff, good food, comfortable and classy. Good size with easy access. Lack of parking could be a problem.
Friendliness and cooperation of staff. Hotel is overpriced, but I understand it is in Geneva.
I stayed in the EastWest hotel for the second time, and definetivly stay once again. The hotel is very nice inside and feels like at home.
Very clean room with aroma. Welcome fruits were delicious. Walking distance from the railway station and the bus terminal to Chamonix-Mont-Blanc. No bathtub.(Only shower was available.)
Excellent and facilities and a great location. An expensive hotel but outstanding in every respect.
Room was clean and nicely decorated indeed. Hotel is centrally located, right in heart of red-light district. Very noisy all night long as the red-light district is full of life as always. Wi-fi was not functioning. Some "champagne welcome voucher" was absolutely useless. 50ml whiskey cost US$50 in a bar. Breakfast was a joke.
A nicely designed and comfortable hotel, with helpful staff. Good value.
Excellent location (lake is just 2 min walk), very friendly and helpful staff, well-designed rooms, comfortable bathrooms (incl. bathrobes and slippers) I think sound isolation could be improved: in the morning through my door I could here other hotel guests (on the same floor) leaving their rooms
Convenient hotel with very friedly staff, cool rooms, very comfortable beds, well designed and free in room Nespresso coffe.
The staff was excellent, very chic. The menu in the bar was very limited. It was a open plan (the bathroom is basically in your bedroom. Most importantly you are one block away from a "sex district" so there were prostitutes all over the place if you take a wrong turn at night.
Verz noisy. They didn't change the windows for a century.
we got a minisuit for the price of the doubble room quite room and good air conditioning
LOcation was suitable and staff were exceptionally helpful Could not get an iron and ironing board in time to get ready for my days meetings. Tried from 7 am to 9am
The only goog thing about the hotel is its location. The hotel is very overpriced. The hotel needs serious renovation
Ok, handy and accessible. Free WiFi an unexpected bonus (too many hotels charging too much) The breakfast selection was not so comprehsneive as formerly at this hotel. For instance, no ham, limited cheese and fresh fruit selections, which in this category hotel I would have expected better
the room was clean and the location of the hotel was not far from the city center the aesthetic of the furniture was not nice and the mattress was not comfortable. The facilities were poor.
The only good thing about the hotel it is close to the shopping center. and itis good to stay at it in winter not summer i wish that the owner of the hotel renew the furniture and bathrooms and every thing else
Excellent service. Wicked friendly and helpful staff.
Stuff was inadequate!!! They didn't know anything about the city of Geneva, they were very late at any requests we had (e.g. extra linens we asked for, came 4 hours later)
Fairly central. Good sized room. Hotel computer system broke down. Bill therefore not available. Said would send it by e-mail. Left hotel 11th still not received bill 15th?
Good location. Close to the lake. Yes. The price I paid for the room contained the price of the "continental" breakfast (18 CHF). Well, I found both the quality and the variety miserable. No hot dish, I could choose from croissant or bread, and there was only one kind of chees and some jam (no meet at all). I could have bought a nice breakfast from the money in any of the small coffee shops nearby.
not much i had no air conditioner or hot water for 2 days. the same
the staff was helpful and very much appreciating the cost of the hotel and the beds
Unfortunately the first 2 days no decent room was available. Consequently I spent the 2 nights in a very small room without heat in November in Geneva! The last 2 nights were fine
Easy check in No curtains at window, room was too small for a double bed. Bathroom very small
I loved the staff, their friendliness and willingness to help. It is clean and well kept and cozy. They had umbrellas for you to borrow which was great since it rained all day while I was there and I was unprepared. It is rather small, so not good for multiple people and the beds are not the most comfortable but they served it's purpose.
The staff were helpfull The condition of my room was poor with a torn carpet and a bathroom doorhandle that came loose.
Helpful staff Room in bad repair, shoddy furniture, nails sticking out of floor
city location,easy public transport Classed as four star it was not to standard. Shower was leaking, door did not close properly, beds very poor, walls were poor
Cleaning service was excellent. Efficient and effective. Hotel staff was hospitable and readily available but non-intrusive. Great location, convinient to the lake and public transportation. Cost was a bit high for quality of furnishings. Beds were twin, pushed together and uncomfortable.
Convenient for Lake & Shops. Clean. Staff very friendly and understood/spoke English Room too hot & I could not get the airconditioner to cool it down. No dinner served in hotel restaurant which meant I had to leave the hotel in the evening which is not good for a woman on her own.
great location small beds!! but I guess this is the standard in europe
Ready for early check-in, which was not expected by us Very helpful staff at the front desk Comfortable enough Close to things to see and do Safe neighborhood Breakfast too expensive, but plenty of other places available
Friendliness of staff, quality of room and cleanliness. Value for central location. Shower hose was leaking. Very small lift. Handrails on main stair were inadequate for 'senior' citizens. Poor sound proofing of door between rooms.
Very nice decoration.... Great location The restaurant in the Hotel is just great. Thank you for everything..
We had a large and well-appointed room in a hotel quite near to the centre of Geneva. Good and free wifi, bathroom with a bathtub (not just a shower). Good value for Geneva. The lighting in the room is too dim to read in bed. I would suggest investing in some higher-wattage light bulbs. The reception advised us that the Seleve cable car would be open but it was not, so we wasted a trip. And the lobby really does smell of cheese (but not the room).
near the lake and cleaning no
The hotel was setup like a Swiss Lodge, we arrived to a plate of fruit and bottle of wine which was fantastic, accompanied by the Geneva travel card which made our day perfect. Comfortable bed, clean room. Fantastic hotel. I didn't like Geneva, but thats not this hotels fault.
Very friendlly staff and nice hotel also close to the lake and so quite
Great Hotel, nice rooms, nice location. Very clean Yes the loby smells cheese :) Not the rooms
The location was great and the staff was polite. We were resting on our first day only to have another guest come into our room. The front desk accidentally assigned another guest to our room. Thank goodness we were in our room. I sure the man was honest but we didn't like that someone could just come in.
Location No restaurant
location no bar.the breakfast was very average
Nice hotel, very good location and view. But for 3 star hotel with ald buthroom the price is too hight. The room service mixed up our order and came 3 times for to bring one stander breakfast :)
Excellent location Very disappointing outlook from one of the bedrooms
Free wi-fi Very poor breakfast, not suitable for a business meeting