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Breakfast was okay but no eggs were served. Juice was watered down. The Internet service was spotty. Sometimes it worked sometimes not. The nighttime clerk was belligerent. Never said hello or goodbye. Definitely had a chip on his shoulder. Snapped at me when I asked if breakfast was ready. I was early because I had to leave early but he would not allow me to take anything. Everyone else was as pleasant as could be.
Comfortable room and bed. Train runs nearby. Loud sirens during the night. There was a hum in the A/C system. I was on the 4th floor and the furnace was overhead. It literally felt like we were having an earthquake.
Location was right in the middle of anything we could need. Staff was very friendly. our room smelled terribly musty. they switched us rooms and it also smelled musty, just not as strong as the first. NOT worth the $100 we spent. bathroom door did not shut properly. bathroom vent did not work
Comfy bed, clean room Basic breakfast selection could have had more fruits, scrambled eggs
24 hour waters and coffee, hot tub, breakfast, internet third floor had odd smell, fingernail clipping were on carpet between beds when we arrived, room was so humid even with air conditioning on that all our papers were damp in the morning
nothing This hotel was very outdated!!! Old and stained carpet, scuffed furniture old tv.
Place had a fire several weeks ago...that should be added to the website to properly inform potential customers.
Comfortable bed Informed by email my last day that amenities were closed and 150 deposit put on card many rude employees good weekend breakfast but week day very stripped
We had everything we needed -- a comfortable bed to sleep in for the night at a price we liked. There was a power outage during our stay -- it made getting ready a bit difficult. It also made breakfast a little complicated -- coffee ran out, toasters didn't work, etc. The hotel is undergoing renovations, but I'd assume a generator or some form of backup would be available.
This place is gross. There was a kitchen fire and it is under construction. All the workers stand by the entrances smoking and eating the weak continental breakfast. Do not take your kids unless you want them to learn how to swear. Also, was watching the news when I woke up, and the Waffle House next door was just recently robbed. Stay away.
The hotel was easy to find, and very affordable. Decent breakfast. For the cost, it was worth it. After sitting on the bed in my room, I realized that the pillow-top mattress was FLIPPED OVER (who would do that??? why???), and I was sitting on the hard under-surface. I had to take off the sheets and flip it back over (with the help of family), and re-make the bed. When I called to let the front desk know, the staff basically said "sorry, I have no idea why that would be" and didn't offer any other platitudes. It was all very, very strange. Either someone in housekeeping is completely clueless about mattresses, or they just don't care. A guest shouldn't have to re-make the bed after arriving to a fresh hotel room.
The beds were comfy and clean and it was quiet The room smelled terrible like there is moad behind the walls and they just painted over. It was really humid and it looked unfinished and not well taking care off. I hope they do some major renovation soon.
Polite and helpful staff, clean and quiet room. Excellent choice for a low-budget room. Our bathroom door did not fit its frame and could not be closed.
Building looks up to date and nice. Breakfast was good and crew was nice. It is a good place that just needs a bit more attention to detail. The bathroom needed a bit more attention when cleaning. It was very crusty behind the faucet on the sink and around the tub caulking. The sheets and pillowcases looked like they had not been changed. Surely they were, but it could be that the sheets had lipstick spots that didn't come out in the wash. I think they just need to look at what they are doing a little better.
Not really a lot to like about this place. Worst hotel experience of my life. I entered my room to find a prescription pill laying in the middle of the floor, a bathroom garbage can that had not been emptied, and a dirty stained duvee. I decide to venture to the pool and the pool itself was not bad. The locker / restroom was another story. There was mold everywhere, it looked like the roof has been leaking for a long time. It was dis colored and looked like it was about to fall in. Leaving the pool area through the courtyard I found that none of the outside doors to enter back into the main part of the hotel were open or in working order. I nearly froze walking all the way around the hotel. 4 doors and none of them were in working order. I was on the first floor which was supposed to be a no smoking floor but the entire thing smelled like an ashtray. The TV channel guide had about 40 channels listed. 8 worked (sometimes). All in all it was a horrible experience. I will not ever stay at a Ramada again, nor will I recommend them to any business acquaintances.
Rooms were very comfortable and breakfast was a treat. Front desk staff was extremely helpful. She let me check in early. Great location for Keeneland and U.K. football, Rupp arena, etc. Property under construction, but that happens everywhere.
Was too much noise near pool hall in restaurant. Other than that, ok..
This is a perfect location if you need a clean and comfortable place while passing through. The pillows were crummy.
The hotel was top quality and we really enjoyed our stay. It was well located for our purpose and the staff was very friendly and helpful.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
The appearance, cleanliness, courteous staff and large breakfast area were excellent. We were from out-of-state for our brother's birthday and fell comfortable and welcome in your hotel. I felt like you were glad we came. We will recommend your hotel. Nothing!!
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We had a lovely visit to this hotel when we were attending the Ark Encounter just about 30 minutes up the highway. It was easy to get on and off Hwy 75 from the hotel. The breakfast was good and there are many dinner options close. It would have been nice if the cookies advertised for being available from 6 to 9 pm had been out on time. The popcorn got burned.
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Confusion with check in due to reserving on line?!?
Convenient. Clean. Had a heated pool which was great for unwinding after the first leg of a long trip. Refrigerator did not work. Music. Even though I was alone in the pool area, loud music was playing. I don't understand this. It made what could have been a relaxing swim a bit annoying.
It was a pleasant surprise to find the hotel nicer than we expected, due to past experiences in other hotels. Very nice room, extremely clean, no smelly carpets. The night clerk when we checked in was overwhelmed with customers, and could have used some help. It took us half an hour to get checked in, even with reservations.
Clean, comfortable, large room. Poor wifi.
The deluxe breakfast and complimentary popcorn was awesome. The rooms are amazing! No
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It's a great place to stay for the money. Nothing.
They did not have the room we had reserved- we had to accept a different room type. Was told that can happen if you don't reserve directly with the hotel. The next morning we were woke up to alarms going off and made to stand outside for 30 mins while the fire department clear the hotel because of a false alarm (something wrong with system).
Front desk staff very nice. No wifi entire stay. Everyday the room had not been cleaned incorrectly.One day they emptied only one trash can.next day they didn't leave any wash cloths. They didn't have any ink to make any copies then they changed me $1.00 to make the copies but if they had wifi I could of printed my own copies. .
It was very clean
Average at best. Stairs! Really! The so called continental breakfast was disappointing with what was offered. The service person was even worse. Not their fault though. Hard to run the check in counter and the breakfast room at the same time. Better to go to MacDonald's next door.
Whole hotel decorated with a horse theme. Really cool modern art prints and sculptures of horses/racing items. The beds were really clean and comfortable. Two kinds of pillows, firm or squishy. Rooms were really beautifully decorated, and new feeling. Included larger fridge, microwave, coffee maker, desk, club chair. In a two queen room, bathroom was separated from room by a door. The double sinks are in the outer room though. It was helpful to be able to brush teeth while others used bathroom! Breakfast was waffle machine, cereals, muffins, juice, coffee– no proteins. Staff very friendly AND helpful. (Thanks again to the housekeeper that helped me fill my ice bag for the car. This busy Mom was trying to do too much with not enough hands!) Pool looked really nice, indoors and clean. Okay y'all, the neighborhood was not so great. Lots of riffraff wandering around between the gas station/kwik shop and the motels parking lot. Parking lot was well lit and our car was not disturbed but don't think to wander over to the McDonalds or Gas station with the kids. And SKIP the Waffle House! Worst food ever, guh.
Staff was great and very helpful. Rooms were more than adequate. Breakfast was a little lacking but it was free so it fulfilled the what it promoted.
Nearly everything. The hotel is cute, cozy, and the staff are very nice. The rooms are GREAT, with everything we could want and laid out very well. The value for the money far exceeded our expectations and we will stay here again when we return to the area, as well as recommend it to others. We didn't stay on the 2nd floor, but it seems that lack of an elevator could be a problem for some. A larger coffee bar would also be nice for such a cute place, and a better waffle maker for breakfast.
I had never heard of the Guesthouse Inn and Suites. I saw that they had been recently renovated within the year (according to the desk clerk). I've stayed at "recently renovated" places before, but this was very nice. I brought a group of teens and we had a nice time. Breakfast was perfect. The rooms were very nice and clean. There are no elevators. We had large suitcases, but strong young backs so we could handle it. An elevator install would be good. Probably would cost the hotel $100,000, but would be more appealing to return guests with physical limitations. We had to ask for soap for the sinks in the room which we thought was kind of funny.
Excellent price, clean and well maintained. Easy check-in and the pool was warm. The rooms were clean and had everything you expected in a hotel stay. Great for just a night.
Clean and updated facility. Very friendly customer service. Good breakfast. Quiet. Great location near interstate. No elevator.
A slight musty smell in the room
Room was clean, spacious, and nice
We found the service to be good. The room was clean and parking was relatively easy. I think we lucked out in the timing. We had a very quiet stay, but the room came with ear plugs. Maybe guests should check what events are happening at Rupp Arena before booking.
The location was great, the rooms were comfortable. The staff was accommadating when I called requesting to check in early. The room could have been a bit cleaner. I saw floss on the floor between the bathroom and the room which was not from me. It is nice being in the city center but it is also very loud, they do offer ear plugs though. Lots of sirens in the city.
We liked everything about our stay, from the comfortable room to the gorgeous pool. We would stay here again in a heartbeat.
Very nice decoration
good location, good linens, good on-site restaurant and bar. Need more window sound insulation, I had to change rooms after first night due to both traffic and HVAC noise that was so bad that I did not get any sleep. first room smelled like it had been smoked in. Second room was much better for traffic and no HVAC noise. Very noisy door slam sounds down the hallway and generally thin walls, could hear people in room next door sneeze and converse. My last stay at Hyatt in Cambridge, MD was far superior to this property.
The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
Pool, managers rception We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area
Comfortable beds...and we very much like the sitting room separate from the bedroom. Restaurant food at dinner could be improved
We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.
A separate door so that you can have your privacy in the bedroom. I did not realize that the pool would be closed I was looking forward to it
The entire staff was exceptional. A wonderful place to stay.
breakfast, complimentary drinks, beautiful, kind staff, romantic, good location, quiet
Looked nice. Close to the interstate. My wife and I were traveling with our 1 yr old daughter for a wedding in Lexington. Our baby got sick that night so instead of trying to get her to sleep in a strange place we decided to pack up and head home. Because we were in such a rush and focused on our child, we left 3 of my wife's shirts hanging in the armoire. We called back to the hotel as soon as we realized this the next morning and were told housekeeping "did not find these items". There is no doubt where we left them. If they could not be found the next day, it's because housekeeping had taken them. It was our mistake for leaving items behind and I'm sure the hotel has a policy relieving them of responsibility for lost items, but I would expect human decency and professionalism to come before 'policy'.
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Under reconstruction. Noisy. Windows covered in opaque plastic
Staff friendliness made up for the just ok accommodations. Under renovations and just felt like I had a roof to sleep under. Nothing fancy no wow factor.
Late-night check in staff was very nice and helpful. Everything worked fine. Location was nice. Hotel seemed a little "worn". Had problems with toilet, but it ended up working fine. Paid $125 and was expecting a more modern hotel.
99% of the time I stay at Hyatt Place. I don't even compare prices of other places. I always have a great experience when I stay there so why mess with perfection! I called in the morning an said I would be a late arrival. Was told not a problem had till 7am. Arrived only to be snapped at "they didn't think we were coming so I marked as no show."Woken up the next morning 3x stating we were supposed to check out by 12, 2x by maid then by front desk. Had to get dressed and take receipt to front desk showing we paid for 2 nights. Got to the desk and we're told "not sure why u were awoken we have u down for 2 nights." At this point my head almost popped off! Worst Hyatt stay I have ever had!! I will def start comparing other places after this disaster.
We loved staying at Hyatt Place for our weekend away! The rooms were great. Room service was tasty and reasonably priced. Would definitely stay here again Was advertised a single queen bed on the website and when I got to the hotel they only had two queen rooms. We gracile with a small child that sleeps in a pack and play so the room was a bit more crowded than we hoped it would be.
We enjoyed the hotel in general. There was a simple breakfast every morning (the kind people have come to expect with greasy food and few healthy options). The fitness area was small but clean. Rooms were also clean. The pool was completely out of towels one morning. Three separate people went the the front desk and informed them. No success after 30 min... Had to use the small hand towels from the fitness room. One day we left our room at 7:00 AM and returned after 2PM to find that it was exactly the way we left it. Apparently they didn't feel it should be cleaned or provided with fresh towels.
facilities were great, breakfast was great and so was staff the pillows were difficult to sleep on. Possibly the worst pillows ive ever slept on
Price was excellent
It's very comfortable and I love the room designs Bathroom water pressure was lacking
Close to everything nice breakfast buffet Bed was broken on one side and squeaked
Friendly staff, room was generally of the quality level expected for this chain. Parking is well lit and has security cameras. Noisy - you will hear a lot of noise from the rooms on either side of you as well as from the hallway. Also, there is a "gentlemen's club" two doors down (and between the hotel and the highway). It is subtlely named Spearmint Rhino, so you might be able to trick children and the elderly into thinking that it is a wildlife habitat sponsored by the Wrigley gum company. *sarcasm*
I had never stayed at a La Quinta hotel before and did know what to expect, but I was pleasantly surprised with their spacious rooms, nice beds, well lit, and very functional rooms for a business traveler! I will definitely stay there again! I can not think of any way La Quinta disappointed me! It was a very nice stay!
The customer service was excellent. Some of the equipment in the fitness center was old and worn.
This hotel appears to be a newer property. All of the public spaces were neat, clean and very appealing. My room was spacious, clean, the bed was soft and comfortable, the desk area was well designed and it had excellent WiFi. The breakfast was disappointing. Definitely not up to the standards of other La Quinta Inn hotels in which I've stayed. Also, the location is on a freeway interchange which was convenient, BUT it was 4+ miles to restaurants and shopping.
We liked the location . It was close to the highway and not far from downtown lexington. There was also an amazing park just down the road. The rooms didn't have exhaust fans in the bathroom. The first room we were in was so damp and musty. The second room was better but our beding was still damp.
Was a good value for the price. Amenities were just fine for a quick business trip. Staff was very friendly. Rooms were clean. Fitness center was weak point - not even a treadmill, just an ancient elliptical that felt and sounded like it was about to fall apart when I got on. Location was odd - nice wineries and horse farms nearby, but also right next to a "gentleman's" club and two cars got broken into in the parking lot the night I stayed. Not really close to anything except the highway.
Easy to get to and close to the events we needed to attend. Room was a bit too small and bed was a lumpy.
It was a nice stay, nice room. Remodeling all day long starting early morning. Very annoying.
The staff was very friendly, rooms are extremely nice. Breakfast was good with hot and cold food. out of O.J. but that happens.
The hotel staff was very friendly and helped with all our needs. The free breakfast wasn't good at all.
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Price was definitely the draw. The lobby was clean and nice. Plenty of ice and vending. Staff was all standing outside every time I went to the desk for something. Rooms were just ok. Breakfast did not start until 6:30 am - too late for travelers.
The price was good There was a smoking floor that was the middle floor. We had to go through it to get to our floor. Why on earth was it not the top floor?!
Good location not as clean as it should be
Clean and safe location Would've been nice to have a pool or gym.
Location. Hotel rather than motel. Very small room. No internet service.
Not a bad price Yes, non smoking rooms are at the end of hall, so you have to walk down smoking hall to get to room
N/A Our floor (2nd) was supposed to be a non-smoking floor, but the person who cleaned the rooms was smoking in the linen closet both days we were there. The whole floor smelled like smoke, and then so did our room whenever we opened the door.
Front deck staff...they was great...very helpful...we will returning to the area in a week and will be staying there again...excellent choice when staying a couple on nights!
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Cleanliness Size of room
The bed and pillows were hard and the 'clean' remote was dirty. Other than that everything was OK so long as you don't mind lots of mirrors.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The staff was nice. The room wasn't very clean. The caulk in the tub was dirty, and the carpet was stained.
Shower water pressure was too weak.
Room was nice and large tv was new. Bed was hard me and my wife hardly got any sleep. Would have slept on the couch but it was worse then the bed.
Great hotel for the money we spent on our way home from Florida. Excellent front desk staff and clean rooms. We will definitely stay again next year! Pool was closed but it was only 2nd week of April, so it's understandable.
I love staying at this Super 8. The price is so reasonable (even for the Oaks and Derby), the staff members are all nice, the rooms are huge, and you get a fridge and microwave, plus breakfast!! I look forward to staying here every year - I think it's a hidden gem.
The pool was nice The front desk person at time of check in was extremely rude