Cons: I had to cancel the rental when they were unable to locate a car for me anywhere in the area, even though i had a reservation. Not sure how that happened.
People were friendly and apologetic, but they have a poor inventory management, at least on this day.
Apr 14 2016
Pros: Everyone went above and beyond for our rental experience. I will definitely rent a car with this Enterprise again! They upgraded our car for free when the type we reserved wasn't available. They also refunded money on our gas because we didn't use the entire tank.
Sep 23 2016
No car available
Cons: No cars available at all when I arrived. What's the purpose of a reservation? The attendant offered zero help.
Oct 16 2016
Cons: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
Oct 25 2016
Pros: The people who work here are seriously so kind and helpful!
Dec 25 2016
Additional charges added without consent
Pros: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
Aug 13 2017
Pros: Quick & easy process
Cons: The back of the car was dirty
Apr 26 2017
Pros: Friendly staff at the Lexington branch. Well organized and customer oriented. Bravo Enterprise!
Sep 25 2016
Pros: When I arrived in Lexington, the Enterprise office was closed. The car was never picked-up.
Cons: Those older body impalas are a bit down market, but if that's what it takes to get the great price, not at all upset.
Mar 29 2017
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak.
Give me a flat price upfront
May 1 2017
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!