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Georgetown car rental reviews and directory
Enterprise
Enterprise reviews
Car rental locations
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Enterprise
Locations in Georgetown
1052 West High Street
+1 859 233 7799
1135 Lexington Rd Ste H
+1 502 863 2625
281 W New Circle Rd
+1 859 226 9877
4000 Terminal Dr Ste 106
+1 859 425 4077
- 5.8
- 6.8
- 6.8
- 5.7
- 5.7
Recent reviews
6.0 Okay
Jan 15 2016
Pros: The employees were helpful
Cons: Out of cars upon arrvial
2.0 Poor
Apr 2 2016
Did not have a car for me - had to cancel
Cons: I had to cancel the rental when they were unable to locate a car for me anywhere in the area, even though i had a reservation. Not sure how that happened.
People were friendly and apologetic, but they have a poor inventory management, at least on this day.
10.0 Excellent
Apr 14 2016
Pros: Everyone went above and beyond for our rental experience. I will definitely rent a car with this Enterprise again! They upgraded our car for free when the type we reserved wasn't available. They also refunded money on our gas because we didn't use the entire tank.
2.0 Poor
Sep 23 2016
No car available
Pros: Nothing
Cons: No cars available at all when I arrived. What's the purpose of a reservation? The attendant offered zero help.
2.0 Poor
Oct 16 2016
Pros: Nothing
Cons: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
10.0 Excellent
Oct 25 2016
Pros: The people who work here are seriously so kind and helpful!
5.2 Okay
Dec 25 2016
Additional charges added without consent
Pros: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
10.0 Excellent
Apr 26 2017
Pros: Friendly staff at the Lexington branch. Well organized and customer oriented. Bravo Enterprise!
2.0 Poor
Sep 25 2016
Pros: When I arrived in Lexington, the Enterprise office was closed. The car was never picked-up.
10.0 Excellent
Sep 5 2016
Pros: I always love enterprise to rent cars and always recommend Kayak for airlines . I own a travel agency
Cons: Nothing
Hertz
Hertz reviews
Car rental locations
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Hertz
Locations in Georgetown
1950 Newtown Pike
+1 859 243 0335
295 Connector Rd
5028689429
4000 Terminal Dr Ste 105
+1 859 254 3496
- 7.0
- 7.0
- 7.0
- 7.0
- 7.0
Recent reviews
10.0 Excellent
Feb 1 2017
Pros: Smooth and quick rental.
10.0 Excellent
Feb 20 2017
Happy for the easy rental
Pros: Easy: booking, pickup, drop off
Cons: Those older body impalas are a bit down market, but if that's what it takes to get the great price, not at all upset.
6.0 Okay
Mar 29 2017
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak.
Give me a flat price upfront
2.0 Poor
May 1 2017
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
Car rental locations
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Alamo
Locations in Georgetown
4000 Terminal Dr Ste 106
+1 859 425 4077
Car rental locations
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National
Locations in Georgetown
4000 Terminal Dr Ste 103
+1 844 887 8401
16 travelers who rented a car in Georgetown gave the car agency they used an average rating of 6.4