Cons: I had to cancel the rental when they were unable to locate a car for me anywhere in the area, even though i had a reservation. Not sure how that happened.
People were friendly and apologetic, but they have a poor inventory management, at least on this day.
Apr 14 2016
Pros: Everyone went above and beyond for our rental experience. I will definitely rent a car with this Enterprise again! They upgraded our car for free when the type we reserved wasn't available. They also refunded money on our gas because we didn't use the entire tank.
Sep 23 2016
No car available
Cons: No cars available at all when I arrived. What's the purpose of a reservation? The attendant offered zero help.
Oct 16 2016
Cons: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
Oct 25 2016
Pros: The people who work here are seriously so kind and helpful!
Dec 25 2016
Additional charges added without consent
Pros: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
Sep 25 2016
Pros: When I arrived in Lexington, the Enterprise office was closed. The car was never picked-up.
Sep 5 2016
Pros: I always love enterprise to rent cars and always recommend Kayak for airlines . I own a travel agency