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This hotel is amazing, a great place to get away and relax. The atmosphere is calm and soothing. The grounds are beautiful and the interiors are gorgeous. Breakfast is lovely and simple but wonderfully executed. Whether staying in the main house or in the zen suites, the hotel is worth the trip. We've stayed here 4 times and never had a bad moment.
The room's setting, with it's private garden and secluded, peaceful nature, were outstanding. We loved the room's decor and style, and the huge bathroom with the soaker tub were big plusses. The breakfast and the afternoon wine and cheese reception were both great.
Fortunately for us, we were upgraded to a suite. It was incredible, filled with high-end designer furnishings: tony mix of Senufo (African) stools, Shoji (Japanese) screens, Kuba (African) pillows. Huge granite bathtub with view into private interior Japanese courtyard (bamboo, rocks.) Doorless shower with two heads. Double granite bowl sinks on granite Parson's style cabinet. Black cement floors, two loveseats on rug in front of gas fireplace. Private deck with lounge chairs facing brook. Nightly wine and cheese samplings and a daily gourmet breakfast: fresh squeezed orange juice, fresh fruit, organic yogurt, some type of egg dish, quiche, French roast coffee. Our rug was not vaccumed (we had dropped cookie crumbs on it) and our coffee supply was not replenished. Not a huge problem, but for an establishment of this quality, a bit surprising.
quiet and comfortable the person at the front desk was not nice at check in. she for some reason only got nice after check in. friends staying at the hotel thought the same thing. your 1st impression was not a welcome one.
The room was so very comfortable, absolutely great knowledgeable staff, who know the answer to any question you could ask. Also a great selection of guest towels in different sizes. Nothing
Loved the property/ the grounds. Very beautiful. Staff was terrible. Service was terrible. Room was very small.
The property and grounds are beautiful Our room was tiny and uncomfortable. No place to sit except the bed or a stiff slipper chair. Somewhat dated decor. The door to the bathroom didn't open completely because it hit the toilet. Once in the bathroom almost impossible to turn around. Overall we were very disappointed. This was not worth $300+ per night.
I liked the layout and it was clean with a comfortable bed. The parking at the timeshares, very small spaces especially when you are next to the bushes.
Location and staff The facility needs significant upgrade. Felt like it's a condo in 1990.
Quiet and tranquil setting on in a small golf course community Dated décor. The TV was from the 1980's.
Staff was great, room great, and activities were nice. Would recommend to all, but can't say enough about the staff... Nothing had a great trip
We had visited Silverado about 35 years ago. I don't think they changed the carpet or the decor in all those years. Everything looked old and shoddy. It definitely is not the luxury resort which we remembered, and as such is way overpriced. Their computer system must be very old as it took almost 30 minutes for us top check out while they were awaiting our breakfast bill. Although the staff was friendly, they did not seem well trained. Overall, it was a disappointment.
Great bees and nice rooms. The location was far away. The pool was closed but was advertised as open. I think it should be heated to provide more activities.
Convenience to the city and the wineries
The grounds/golf course is really nice. For the premium price, the facilities look a little tired. It needs a serious upgrade. The two bedroom suites are not even a part of the resort. You have to drive out of the property to get there.
Check in went smoothly, the staff were friendly. They were able to accommodate an early check in and a late check out which was exactly what we needed for our stay for a friend's wedding. Loved the clean white smooth bed sheets. And the shower is amazing! The walls are thin. We woke up few times early in the morning. We could hear the couple talking, opening closing drawers, and opening plastic wraps. The refrigerator and a/c are a bit noisy... the little light from the a/c is also pretty bright too.
Alexis at the front desk was absolutely wonderful!!!!!! I had the best trip I've had in years. It was breathtaking and the staff was very friendly. I would recommend the silverado to anyone that wants to have a truly great time in napa! Nothing
Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings. Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Loved the bed and pillows and the property Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again. Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country. Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Friendly staff, well manicured grounds. Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
Decent room. Spa was nice. Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Too loud with Wine poll party with loud music till 10:30pm just OK
Location Affordable for area Clean Dingy Dated interiors Loud A/C Thermostat in awkward position
Location Old run down place.
Location can't be beat. Super close to the plaza and across from a strip mall including a Whole Foods. Sloppy cleaning services, subpar breakfast, 15-min timer for bathroom light (can't take a longer shower without stepping out to turn on the light again!!) and general outdated-ness of the room with carpet that needs updating. Despite the great location I will not return, as there are more cons than pros here.
location, services, full breakfast had a very difficult time adjusting room temperature at night. one side of bed much too cold other side much too hot. had to do with air circulation from air conditioner.
Bed was very comfortable Cute patio Pillows were very uncomfortable Room outdated - bath had chalk on top of chalk Toaster in the breakfast room needs to be replaced NOW. Waiting over 5 min for toast to pop up with a line behind you is NOT good.
Sauna by pool and hot tub was a nice touch, outdoor lounging space, convenient access to Sonoma square and town. Breakfast was mediocre continental.
Ambiance I was very taken back being next in line when the desk clerk asked how he could help a guest who waltzed up to the counter. I was waiting my turn & felt the person who was already staying there should not have precident over me who was next in line before them. Should I have to wait if every guest came down for something before the person in front of me was finished? If not, when should it be my turn? I would have walked out after being treated that way if I hadn't already purchased the room before arrival. Otherwise the stay was pleasant & quiet. I may return.
I liked the close proximity to the downtown area and the free breakfast. the staff was extremely friendly and accomodating.
Close to the plaza so within walking distances for everything so very convenient. Loved their patio set up with fire pits and that we could walk out from our room. The floor above us must have had a family of kids bc we could hear them running and jumping early in the am and as we were getting ready for bed.
This hotel is in a great location just around the corner from the Sonoma Square. We had a room that opened up to the pool, making my kids very happy. The room itself was spacious and clean, a good value. We will definitely stay there again. it was a fine hotel.
The rooms are on the larger size The room was dark and dingy. Don't eat the breakfast! The food is horrid. We chose Best Western because of the reviews, don't do it. We wanted to enjoy the pool, but there were leaves floating on the pool and it was expensive.
Staff very knowledgable and friendly Parking too expensive
Location was excellent. The rooms were above average and parking was ample when we were there Reception service was rude and inefficient. While entering into the check-in desk front desk staff did not properly greet guests. Front desk service was rude and was more fitting of a motel 6.
The room, the amenities, and the staff were spectacular. I felt like I was staying in an enchanted forest. The grounds were georgeous.
Location is amazing. It's a beautiful setting. Used to be much more charming. The A/C didn't work in the room. The hotel was at capacity so they couldn't move me to another room. Did bring me a fan, a very dirty fan. They left dirty linens outside the event center which was outside the area of 14-ish rooms where i was staying. Very unappealing.
Airconditioning was welcome as it was very hot. Complimentary bottle of wine was good. The room was spacious and comfortable and very clean. Wifi worked well. Noise of traffic nearby as it is just off the A29.
peaceful, calming, great location, an enchanted forest no
The grounds and location were good.
big comfortable rooms Found blood on a bed sheet and was located near the noisy road
Our room looked right out onto the vineyard and had a beautiful view. Everything was really comfortable and welcoming, from the bottle of wine waiting for us and free waters in the fridge, to the cozy fireplace, and delicious chocolates they left each night. The bed was very comfortable and room was spacious. We really enjoyed the Friday and Saturday night wine tastings and met many of the other guests staying at the hotel. The breakfast was delicious each day and provided yet another opportunity to mingle with the other guests. Everyone staying here was happy and friendly! We also enjoyed walking around the beautiful grounds. I can imagine that the rooms not directly facing the vineyard, toward the front of the property, could be a little bit dark due to the mature tall trees around the property.
Went with wheelchair. Despite an old hotel, everything looked new, although maintaining the old fashion look, and barrier-free. Right restaurants on the block, right behind is the river with paved ramps and walkways, perfect for strolling in a wheelchair. Breakfast room service comes standard with the stay. Best wheelchair vacation.
Room was clean and beautiful. Beds had feather beds, down comforter, down pillows. Beautiful marble bathroom had robes and and all amenities. Very generous with towels. Breakfast from wonderful bakery next door was included and they pour you a glass of wine on check-in. Rooms had coffee maker, and they deliver water and chocolate later in the day. Walking distance to all of downtown restaurants, etc. Free wifi & parking. It was just perfect. nothing! It couldn't have been a better experience
I like the location of this property and the farmhouse design and vibe. The grounds are beautiful and the set up of cottages is really cool. Beds were quite comfy. Our cottage was poorly located next to the highway. Luckily I turned on the AC and the fan noise drowned most of it out. The cottage had several things that needed attention. Cracked tile, tons of scuffs on the walls, bathroom fixtures hadn't been wiped down and appeared dusty. Like a film of dust on the lotion dispenser is not ok. My husband and I asked to check in early and were not told that the room they had was a room with 2 full beds. We have two young kids and for 900$ a night, one king bed would have been nice. The staff at the check in were less than friendly or accommodating. I had to ask for water and they looked at me like that was a crazy request. A hotel of this caliber should offer water upon arrival especially on 90 degree days. Overall I was disappointed. I wanted so much more from this property and it just wasn't there. I likely won't return.
The staff very friendly, helpful and they seemed to enjoy their work environment. Dead bugs in the bottom of light fixtures. The art on walls not dusted regularly. But everything else very clean.
Clean room, beautiful grounds Noisy people in room next to me
Clean, new 1 washer for whole facility; long walks to get anywhere. Minor nuciences
Very nice visit - they remembered our anniversary with a bottle of champagne - very much appreciated everything was fine
I was more than pleasantly surprise. Very nice property. The beds were so amazing that my daughter and I (separate beds) did not want to pull ourselves out of them. The room was very well-appointed from the price. The lobby is great, bar area was welcoming. If I need to stay in Rohnert Park again, I would gladly return.
Spacious room, friendly desk staff, helpful service getting internet code, comfortable bed. The building itself is quite nice and the restaurant/bar area looked accommodating. I was given a handicap room even though the hotel was not very busy. It would have been nice to ask if such a room would have been acceptable. It wasn't a big deal but I would have expected such a conversation to have occurred at check in.
1. The grounds are beautiful. 2. There was a hot tub and pool, a beautiful patio and AMAZING lobby with fireplace. 3. I had been dreaming of sitting next to a warm fireplace and reading, and it happened. It was so perfect. 4. I love the warm cookies upon arrival. 5. I also had forgotten my toothbrush and they gave me a very nice one with a travel size tooth paste (not those little toothpaste sachets). 1. The sliding door lock in our room worked about 50% of the time. I spent about 5 minutes trying to jostle it open to get my bathing suit I'd left on the patio. 2. The toilet didn't flush at all when we arrived. The engineer had to come and replaced a valve. 3. One of the towels smelled like it had been previously saturated with urine. 4. The television was so bizarre - the TV guide channel wasn't synched to the programming. The guide would say one show was on, but in fact an entirely different show was on and there was no rhyme or reason to any of it.
The beds were extremely comfortable.
Hotel is clean on the inside and the balcony has a nice view with space for multiple people to socialize. When I first arrived the toilet was plugged up; however, that was fixed immediately. The real problem was the cigars and cigarette butts left out on the balcony ledge/overlook. I did not like the smell, and had to clean up someone else's cigars and cigarettes. The cleaning crew should clean up the balcony overhang of the rooms especially since the room I staid in is non-smoking.
I booked my reservation through your company and when I got to the hotel they were sold out and did not have a room for me . It was late at night and I could not get a hotel room anywhere that night I had to sleep in my car.
I was only there overnight and this is he best choice in Rohnert Park. Grounds are nice and the location is central to things to do in the area. Rohnert Park, however, isn't a destination. Pool area is very nice. Room was fine but in need of updating. Popcorn ceilings and older fixtures. The carpet in hallways and the room need replacing. Additional lighting in the large parking lot would make female travelers feel safer.
It is an above average facility in a beautiful setting. The room was clean and comfortable and the staff very accommodating. The breakfast offerings were disappointing. The dresser drawer space was inadequate.
Great customer service, beautiful courtyard and loved the complimentary breakfast. Ceiling was a little thin, could hear upstairs guests stomping around at 6am.
Location and included breakfast and happy hour. No individual AC units per room. Meaning the AC is the same temperature throughout the whole facility. Our room was a sauna and we had the worst sleep ever. We complained and were given a fan, but all that did was blow the hot air around.
The free breakfast buffet was great. The managers happy hour every night was also very nice. The bed was decent The insulation between the floors is pretty poor. We could hear the people upstairs walking around. There was also some long-term stains on the towels that were in our room.
Room and breakfast. We were on vacation with our young children and while the facilities were lovely we could not enjoy them as pretty much the entire hotel allowed smoking exciting for one small outdoor seating area that actually included a sign 'designated for non smokers'. It really put us off returning to this hotel.
This place needs to update its heat/cooling systems. The whole hotel has to be on either heat or cool in order to get your room where you want it temperature wise. I will not stay here again! The first room that we were given was like a dungeon, all slate floors and it was cold and dark, our second room had mold growth in the shower. Please read above. The free breakfast was great and the hotel looks great, outside
Much nicer than any other Embassy Suites that we have stayed at. Sevice was great. We had booked two double beds and when they didn't have that available, they resolved it by giving us two rooms.
Great place to stay! Stayed in a suite and the room was clean and large. Enjoyed the breakfast as well. Facilities were great, loved the pools and swans! Happy hour left something to be desired, but I can't complain about free alcohol and snacks. Parking was limited also but was never an issue
Beautiful Hotel!!! Breakfast was not well organized, i would rather pay for it instead
The facility was beautiful, much more than I expected. The cook to order breakfast was a bonus. Room appeared clean at first glance, but I dropped something between the couch and needed to move it. The floor had a layer of dirt and there was food, clothing and all sorts of other stuff. The pull out bed and extra blanket in the closet were both soiled.
The breakfast and manager's reception were a good value. Location is very convenient to the historical downtown, where the majority of the restaurants are located. It was a $6 uber ride most nights. The location is also very close to the highway, making it very easy to get to the wineries. They didn't vacuum the floors! On the second day, we found popcorn next to furniture that we hadn't used the first day, and we hasn't eaten any popcorn. If you want a king-size bed, you have to book direct. And be aware - they say they offer rooms with two queen-size beds, but they're actually full-size beds.
There was a total lack of attention to detail and lack of response to travelers staying there. It took two nights and my taking a picture of my bed and threatening to send the picture to corporate for the Hyatt to use a mattress cover and sheets that were big enough to fit the king bed so that they would stay on through the night. Then when we needed to order an early breakfast room service and needed the card to put on the doorknob, it took three calls and we still had no response and no breakfast card. We needed to go to sleep so went to bed without being able to order our room service breakfast. This was harmful to us in the morning with our early meeting/tournament. Even simple details like having regular coffee packs and decaffeinated coffee packs in the room they were unable to accomplish. Offering us one free breakfast was not sufficient to make up for the mess the hotel is in. They give lip service to telling supervisors and handling problems but they do not.
Had a very pleasant stay. Rooms were newer, pool and hot tub were nice. Excellent location- we walked to dinner/drinks. Short drive to wineries in Healdsburg and Santa Rosa
Parking but there was a Christmas party
The one younger girl working was very nice! None of this was her fault. The Management should have stepped in !! We reserved a king room that was one of the most expensive rooms available in Santa Rosa. We arrived and checked into the room on a friday evening. When entering the room it had a extremely strong cigarette smell. So I went and told the front counter that we needed to get a different room. They said everything was booked except a room with 2 queen beds. I said we booked a king room for me and my girlfriend so this was not acceptable. I called every other hotel and everything was full by this time in the afternoon. Now the room wasnt bad but if your going to charge top dollar you should give people what they want. Also we ordered room service breakfast and a wakeup call and never received . This place is not living up to the Hyatt name. They should have offered a discount or something if there gonna downgrade me and basically say this is what you get. I felt like I was forced to pay 300+ dollars or be homeless for the night. I will be staying across the street at the Marriot next time.
It is not too hard to have a great wine country experience especially when one checks out a number of wine tasting sessions at some of the great vienyards of the world. However, when one adds to it a fabulous eco resort experience in clerly a five star venue, your trip is enhanced beyond expectations. The rooms and amenities were amazing and the staff was all about taking care of the needs of their guests.
The service. From the valet to the bar to the restaurants the concierge booked us a reservation for, they made it a point to wish us a happy anniversary. Nice touch. The Lucy restaurant on site was a little slow with their service. Especially in the morning. Didn't really keep up with the rest of the hotel.
We spent a long weekend in Napa and had never stayed at the Bardessono before but due to the Good Buy and the online rating we gave it a try. It was one of the best decisions of the weekend. Being in Yountville is the only way to experience the wine country with the numerous wineries within 20 minutes (don't miss the Rombauerof Silver Oak tasting rooms) and some of the best dining in Northern California within 10 minutes. The rooms in the hotel are outstanding and the layout makes it so that you feel like you could be the only one there. The atmosphere is wonderfully serene and the common areas are well laid out. The bar wait staff were outstanding in their knowledge and their friendliness. Thanks to the management of the hotel for the traiing and oversight they obviously (but discreetly) provide. Just one negative - change the uniforms of the staff to lose the blousy pants.
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
The staff were very accommodating, a big thanks to Rosemarie. The room was spotless and amazing. Outside was quiet and peaceful. I wish I could've used more of their amenities. A little far from wine tasting. Nothing else.
The room was lovely. The bowling alley and pool area is very fun. The newer area was clean and nice looking. Check in was quick and easy. Bell service was fast but not well informed. The pool area was dirty with trash apparent, the glass tables had not been cleaned from the day before and the cushions need to be replaced as they are stained and worn from use and sun exposure. We were charged two restaurant charges that were not ours. We had to make three or four calls to have it corrected. It finally was, but with no apology for the mistake, trouble, time, etc.... The older area of the hotel needs painting, the tile needs cleaning or painting, the carpet needs to be replaced and just generally needs a facelift to match the newer wing. The hot tub was not hot.
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
Great location Trash strewn hallways Elevators not working Soft lumpy bed Ants in shower Staff could care less
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
Spa services and bowling
Hidden charges. No coffee in room. Keys didn't work. Phone kept on ringing, front desk was calling.
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
Good size room. Clean and functional. Common areas. Lobby and bar were very dark and uninviting. Looks like they may need a redo with some lighting. No bellman -- you're on your own with your bags.
The lobby area/bar was inviting, clean and comfortable. We had a glass of Napa wine by the fireplace and ordered appetizers. The back patio was inviting as well! Just a nice set up. People who had been in the fitness room working out, very sweaty, came straight to the breakfast room to eat without consideration for others. Gross!
free continental breakfast, airline check-in kiosk, location, great staff
The hotel is localized in a wonderfull place.Our room was at the river side,it was fantastic!! We didn't like the lack of room in the breakfast.
I loved the bathroom, it has a very romatic setting. I also loved hearing the birds in the morning very peaceful. I would recommend that you offer a welcome wine and cheese infront of your fireplace area. That would have topped it off for me.
Hotel and rooms are nicely appointed first floor river view rooms have no view of the river
great value for your money subpar lobby
Very clean people at the front desk were very helpful and were to go and how to get they! Would say just a very quint place to stay if you are going to wine country
Hotel location is very good close to downtown riverfront and a quick walk to the oxbow market. The rooms are clean and very comfortable. The staff is very attentive and friendly. Nightly free wine tasting. They had smores kits available at the fire pit at no charge which was nice treat. I thought the shower was not hot enough and wish it was more high pressure
Bed was comfortable. They placed us in a room that was the first one by the lobby and restaurant. It was loud and noisy. The balcony overlooked right into the restaurant's outdoor seating, which was very disturbing. So the 2nd night, I requested a change. They placed in another room that smelled like hospital. I wouldn't stay here again with cost/reward not attractive.
Decent room, most staff was very friendly Lost our reservation and ended up with a King + sofa sleeper instead of 2 queen beds. The staff at the restaurant seemed really rude.
The staff was very attentive and hospitable during our entire stay! A staff member greeted us at our car upon arrival to ask us for help and another member (RJ) turned on the fire pit for us when we were having a family lunch. My son gained a new friend. None