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The rooms were clean and mostly up to date. Everyone I intera with at the front desk was very nice and helpful. I was under the impression that this location had a work out facility and it did not. The hallways were slightly dirty and outdated.
Bed is surprisingly fine Room is spacious Location is good AC was quiet Bathroom could be cleaner - found hair in the bathroom Room facilities can be maintained better - broken hanger, electric outlets not working
The room size was acceptable. We left before the complimentary breakfast, but coffee was available. There were a lot of people smoking at the entrance morning and night during our stay. Parking lot was a bit small near the entrance. Smokers outside made the elevators smell of smoke, as well as the hallways. Only one computer in the middle of the lobby, a bit annoying with all the traffic of people coming and going. I would not likely stay here again.
Staff was nice for the most part. Room was clean. AC had a motion sensor that caused it to shut-off during our absence (about 4 hours). It had taken over 2 hours to get it down to 73 as of when we left. When we returned the room was about 77 degrees. During the night it shut off at least twice, though that might have just been breaks as it cycled. Either way, in the morning it was still 70 in the room despite setting the thermostat on 65 when we arrived the previous afternoon. The door was not flush (or level) and light could be seen through from both sides. This also allowed extra sound from the hallway to enter the room. The only hot item at breakfast was make your own waffles. Overall the spread was pretty lackluster. Location seems to be on the edge of a not-so-great area. There is another one up the street about 1mi that would have only been a bit more to stay at and looked years newer, as well as being much better located. Staff did not slide a receipt under the door (room was pre-paid) or offer one at checkout. (To be fair, we didn't ask either, but I would think this would be pretty common to at least offer one. Every other hotel we stayed at placed one under the door the morning of check-out.)
Easy checkin. No specific issues with stay Price level did not match quality level. Hotel was very overpriced for its condition and star level
Friendly staff, okay place, fair value for the dollar Bottle cap on the floor, how thorough was the housekeeping staff? Refrigerator smelled like sub sandwich.
Good location, clean facilities Breakfast was very limited - no oatmeal, eggs, sausage, etc. I like a good breakfast.
The hotel was pretty relaxing and easy walk to restaurants. The staff were friendly, complimentary breakfast and coffee on hand all day. I had reviews of the hotel but from my experience I could not fault the hotel
Your rates was fair. The second floor hallway carpet need replacing badly.
Reserved a "double" room, I assumed it meant a room with 2 beds, to them it meant a double bed-singular. Breakfast area crowded and dirty.
it was easy to get to in fine it wasn't a noisy place vey peacful place bath room floor wasn't clean
Close proximity to Bayshore Mall, restaraunts, highway and food. Room was well-cleaned. Staff was polite. The bed was actually one of the better ones I've slept on at a cheap hotel and the bathroom seemed almost out of place with the obvious renovation that had been done in it. Overall, the room was decent enough if you're like me and just need a place to stagger in, toss your boots in the corner and fall asleep for the night. The room, despite being very clean, was in serious need of repairs. Wallpaper was peeling off. The staff was polite enough, but it took them a minute to actually acknowledge me. If you plan on spending a great deal of time at the hotel, I'd pay the extra money for the hotels nearby, but if you just want a place to crash for a night before leaving or don't plan on spending time in the hotel it's acceptable.
Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
Very nice accommodations, The only issue I had was with the bathroom, the door had a huge gap at the bottom and no lock, the toilet looked like it was out of a public bathroom, and the the shower pressure was deplorable that it made showering challenging and long.
Great stay! Thanks Dan for the great service!! Nothing.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
Great customer service every time we visit. You can't beat this great downtown location.
Great location Take of and clean the ac vent better
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Fire alarms all night
The rooms are old & out dated. The beds are horrible.
Beds not that comfortable
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Nice rooms, spacious and well arranged. I'm guessing they never move the furniture at all when they clean because there was all sorts of trash and food under the couch an TV stand. Soft beds, lots of pillows.
I loved that the consiarge Eric helped me out with setting up our room. He was great!! Food also was great from Envoy. Everything was wonderful. One of the front desk people ( Connie I believe her name was) she was very crass toward the person that had dropped some items off for me the night before we checked in. Also the box that was on front of the TV did not work when I hooked up my laptop with the HDMI cord.
The room was bigger then expected, which was nice We had to pay $20 to park and they had snow on the roof of the parking garage, so we got stuck along with 5 other cars and had to help push each other out
Beautiful interior, non-homogenized aesthetic, helpful staff, great central location, tasty food on site and a complimentary shuttle available for those working in the area. Neighbors could be easily heard at times, but it is an older hotel so that kind of comes with the territory.
Staff, shuttle service Location, outdated, overpriced, no vending machines, dirty rooms
Rooms were very spacious. Breakfast was not included. Gave lame reasons not to provide breakfast. Left side of the building was leaking. No pools. Will never visit nor let friends visit here.
The room was nice and the bar/lounge area was also nice The location was in the bad part of town Front desk staff was rude The check-in was a hastle since there are two ambassador hotels across the street from one another Room key didn't work first night coming back in to hotel Shuttle van was a cargo van with squealing brakes
The room and bathroom were very large Overall, the hotel seems a little shabby. The blinds in the bathroom were dirty and sticky. One of the elevators wasn't working upon check-out, so after waiting 10 minutes or so for the other one, I had to carry my suitcase down the stairs. It seems expensive for what feels more like a motel than a hotel.
Excellent in every way. Super clean and comfortable rooms, very nice restaurant, bar and coffee shop, great fitness room with machines and free weights (thanks for those) and the friendliest and most competent staff you'll find anywhere. Great place!
Location TV in the room was not working, structure is old,
Dirty old hotel. No vending machines, unhelpful staff. The area around the hotel was not in the best location.
Beautifully restored Art Deco hotel. Staff friendly and attentive. Room very large. Free shuttle to any location downtown which was convenient. Great proximity to Marquette University.
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
Amazing hotel. Everything was 5 star.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Old school charm and service The decor, the people and the vibe.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
My daughter loved the complimentary spa items; I hated them because I hate essential oils. ImpressI've hotel for the price. When we arrived around 12:30pm Wednesday there was a room service tray outside of a door down the hall. Thursday morning it was still there, and the strawberry was so fuzzy with mold, I have to believe it had been there for days. It was gone by Thursday afternoon, however. The hall always seemed to be cluttered with housekeeping carts, and doors were left open to staff-only rooms that probably shouldn't have been open.
Rooms were clean and hotel is great for getting shuttled to and from Miller Park, the Zoo, and any other attraction within a 5 mile radius. The shuttle service took too long to come and get us from the zoo. We were told it would only take 15 minutes. We called 20 minutes before we would be ready and the shuttle came 1 hour and 45 minutes later. So just call the shuttle plenty of time earlier than you need it to be safe.
The staff was great, hotel was clean and comfortable, easy access from the interstate. Jackson from house keeping went out of the way to make things right, he was wonderful! While everything was clean, there were several places the carpeting was torn and pulling up, and there were no refrigerators in the rooms, when I asked, I was told they have a few that could be rented, but none were available....has been a long time since I have stayed in a hotel without one, was very surprised that a hotel of this "stature" would not have them...plenty of space available in the room...
No refrigerator in room or microwave
Good value. Good matress. No closet, small wardrobe.
It is easy to access from the expressway. It is a newer hotel. It has a bus that takes you to the Brewers game.
They were there when we arrived. I questioned about a second night reservation and thought we had a nights stay reserved. When we returned the following night we found we did not have a reservation and that the second night would be much more costly than the first. We stayed elsewhere!!
Good location. Clean. Comfortable room. Staff was nice.
It was a casual atmosphere with an elegant touch. The rooms we had (we stayed on the way to and from Minneapolis) were unique. We had two different corner alcove rooms, and each of them were fantastic. The Patio was comfortable and a lot of fun. We were there for the first Thursday night of the season (biker night) and we very pleased.
Although it appears outdated from outside, hotel is clean & rooms are comfortable. Easy access to freeway, Miller Park, mall. Staff has always been friendly each time I've stayed.
We got a really great deal to stay for two nights during summerfest. We booked about 3 weeks ahead of time. The hotel is in a very nice, safe looking area, with access to plenty of stores and restaurants close by. It also is located with easy access to highways. The staff was friendly and the hotel clean. We enjoyed a neatly furnished room with a comfortable king size bed and charming niceties. The bathroom was functional though outdated. The pools (indoor and outdoor) were clean and busy. I noticed that the indoor pool had a very nice wheelchair lift. We were somewhat disappointed that the hotel housed two pools and no hot tub. They had two workout rooms, one for cardio and one for weight lifting, these were both very nicely done and contained a large amount of exercise equipment. Overall, a great experience for the price. Lack of hot tub.
Location was nice. EZ to highway and to Miller Park, Fair, and downtown
Staff was a bit slow, but courteous. Room was clean. We only needed it for a place to crash, so we didn't need much. We asked for informaiton about taxis, since we knew we would be drinking and didn't want to drive, but the only option given was the one owned by the person at the help desk, and I thought it was outrageously expensive. So we found our own solution. Also, it would have been nice to have a fridge in the room. But no fridge.
Bathroom was not clean. There were shaving clippings all over the sink area.
Professional , courteous staff Aircondituoner system old loud
Definitely not what was advertised. Room was dirty, stains on chair, curtains, phone was filthy, tv wouldn't turn on. Would not return to this hotel.
Excellent value. Free breakfast. Free WiFi. Clean. It was a busy weekend and they did not have sufficient parking.
Sketch place for sure.... too many other options in the area to even consider this hotel.
Great breakfast and free shuttle if willing to wait a bit. Shower was hard to shut off and bathroom not the cleanest. Also front desk was always busy with in person or calls.
Staff was very nice. Free shuttle to downtown. Asked for a quiet room, got a quiet room. Big rooms. Nice shower. Free parking. Cute bar downstairs with a really nice bartender. Semi-seedy location, just wouldn't go walking around by yourself at night. A/c kept going on and off, so we were either super cold or hot.
Upon arrival we were greated NY friendly and very helpful staff. Night front desk service was incredibly rude and crass and didn't seem to care about either. I would not return bas we on the night staff's attitude ever again!!!
Not too far from Old World section of Milwaukee. Made the walk once. Room was nice enough. Its got everything you need (fridge, safe, decent shower, A/C, etc.) . The staff looked like work release clients from a halfway house but they were all fairly friendly and helpful with directions and carrying bags. Cheap. WiFi had serious issues. Would drop and stay down for hours. Had I known that I would have never stayed. The neighborhood isnt ideal. Lock your car. When I asked about the shuttle taking me to the airport they told me they wouldnt recommend it because sometimes the driver "oversleeps" and to take a cab or a bus instead. This was fine for a single adult male staying a couple days with a vehicle. Probably wouldnt recommend a family on an extended trip though.
The staff was very helpful and personable. It was extremely clean the beds were comfortable the shower was amazing the breakfast better than most free breakfasts. Felt safe and comfortable I didn't like that I didn't have any money to top. due to an extremely rough day prior to arriving at the hotel. Next time I stay I will make up for it.
We only stayed one night while we made a trip up to a Brewers game while we were staying in Chicago. The hotel has a shuttle that will take you to the game and back for $10. We didn't use this feature, but it is a nice one to have if you don't have a car. They will also shuttle you anywhere within 2 miles for free. The room was clean and quiet. Parking and wifi are free. Parking filled up at night when we returned from the baseball game, but we parked on the street with no problems. The free breakfast was typical of a free breakfast, but when trying to save a little money it is a nice feature to have. Do not leave valuables in your car or anything that looks tempting. We did witness a man walking around checking in cars and pulling on handles. When he saw us watching he got in his car (with a child in the front seat!) and drove off.
Location is great for our purposes. Heater in room only operated on High Fan. Was extremely noisy. Low fan DID NOT work. Noisy hallway at 2AM and again at 3AM. Breakfast, normally very good, was cold this trip.
Front Desk Staff was great! Cleanliness of the sheets when ready to turn down for the night, looked like there was blood stains on sheets. When calling down for service to get new sheets they brought them up but we had to change the dirty sheets and did not give us all new bedding just a fitted and a flat sheet.
Originally put me in a smoking room without asking if that was alright. Switched me into regular room after I complained. A nasty old tea bag left next to phone. Never followed thru on wake up call the morning I requested one.
The showers are nice. The blinds are really poor. You need thicker blinds to keep the light out. You can't keep the blinds open and expect to have any sort of privacy. The door from the shower to the rest of the room does not seal, so coming out of the shower is freezing. The walls are paper thin and you can hear EVERYTHING from surrounding rooms. They say the mattresses are firm. There are not firm.
The location is excellent, great views of the river and right next to the river walk. Within walking distance to some really great restaurants. Quiet, and the room was very comfortable! No parking lot, so you either pay to park or pay for valet service. Also, no free breakfast so we had to pay almost $30 just to eat breakfast.
There basically is no room. You feel cramped from the moment you arrive and realize you cannot pull up to the door and cannot park. Very casual staff. Maybe the 30 year olds like things this way. We do not. We will not be back.
Loved the design, decor and features. Hip & modern without the overkill. Comfortable beds and spotless rooms.
Cool rooms Kinda dirty guys. House keeping woke me up and I had already called for late check out. Not cool
Courteous staff, great decor, and clean room. The amount of endless noise in the hallway ALL night. Several parties were screaming from outside to someone staying on our floor.
Friendly staff, modern and comfortable accommodations, free water in the room. Great location, valet parking was mid-priced at $25 per day. We chose Aloft because I've stayed at the properties in other cities and had a similarly pleasant experience. And we had to find a place with a swimming pool. Aloft ion Milwaukee is well worth it. not much to dislike as we stayed for one night and the experience was very good.
I liked that it was near a lit of fun bars and restaurants. I also thought it was fun and had a very cool look to it! Beds we a little hard.
Friendly staff, great selection of food in the lobby. There was no hot tub, only a pool.
The staff were very accommodating and friendly. The breakfast buffet was amazing expensive but very good. The hotel décor was very nice and the hotel overall was very clean and modern. The only problem I had was that the bathroom in my room was not very clean on check in, and due to time constraints I was not able to get the situation rectified so I just had to deal with it. Fortunately when I did mention it to hotel staff they did apologize and gave me a nice discount off the price of my stay. So I was pleased with that. I would absolutely stay there again if ever in Milwaukee.
Access to freeway and area locations. Expedient check-in. Cleanliness. Antiquated shower head and bathroom sink outside of the bathroom.
Seemed newly remodeled Way over prices snacks ($2 for a small bag of chips)
We needed to stay near the airport to see a family member off on an early am flight. We drove a long way. It was wonderful to go into a clean, very comfortable room to sleep. The staff were very helpful and pleasant, even helping when we had trouble with the flight which extended the stay a bit. It is our place to go in Milwaukee, now.
quick, easy check in, excellent room, convenient & available. Airport shuttle driver had safety equipment dirty, out of order and in walkway of persons boarding & un-boarding. Driver was advised personally & well in advance of need of airport pickup, and left my party & another stranded in frigid weather awaiting whilst attempts of phone contact from two independent needs went unanswered & mis-routed. I feel very strongly this was deliberate to obstruct our timeliness. Report to onsite management went without response.
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
The staff was very friendly and tried to help the best they could Our rooms were not ready at the check-in time. We had booked two rooms and we were able to get into one room an hour late and the other two hours late. At the price, It was unacceptable.
Intensive training on staff, was very evident where I was approached by every person that worked in the hotel with a smile and inquisitive in nature to see what I might need. Was there for four days for Summerfest and had recently stayed at a Kimpton in Austin on rainy Street and enjoyed it. I was able to the enjoy the upstairs rooftop bar for a very short period as it was too busy . Complementary bicycles were a very nice touch, as I am putting them at two of my rental properties now for clients that come and stay . Not having coffee makers in the room is a mistake. I understand the need to possibly get people out of the rooms too co-mingle down in the lobby, yet it's imperative that the first thing I do when I wake up is have a cup of coffee while I shower, news , prepare . I do this at every hotel I stay and this is the only hotel that has not offered it, and I know that's coming through some type of other reasoning either to generate coffee sales or to make the lobby appear bustling. I do not like the open shower which was the same in the Austin hotel. I like to slide a door shut or have a curtain as I feel rushed to get out of the shower because I am feeling like I am getting water all over the floor, which was somewhat the case. I'm not sure who's design idea that was but not crazy about it .
Location Restaurants were cute and good food Bar upstairs was cool with all seasons porch Comfortable bed Dog friendly New building Staff was friendly Clean Open air shower (looks cool but it's cold) No cell service in building Valet is a bit pricy Toiletries were sparse (my lotion was half used with a hair on it) Views not good from room (HVAC units and alley)
Love the location of this hotel. Near the lake and a lot of nice attractions. The new owners are making some nice changes to the hotel. I couldn't connect to the internet with my computer or my IPhone using the hotel wifi connection. When I said something to the person at the front desk she offered me the number of the provider. I told her she should call. I do not ever have problems with my IPhone connecting to a wifi and my computer was correctly configured. It was the hotel"s problem not mine. I found it annoying that the staff didn't take this request seriously. I also mentioned it at check out and the person on duty didn't even respond to my comment.
Great location. Good bed. Refrigerater ,air conditioning worked great No pool
Definitely an economy hotel and nothing more. It becomes pretty obvious that management put all of their money into the restaurant and bar area and doesn't care at all about the maintenance of the rooms Beyond changing bed sheets and making sure door locks work. I lifted up the curtain above the window and saw layers of wallpaper crumbling from years of neglect. This place is in need of a total renovation. The price paid was not terrible since the location is great, right next to the lakefront, but we would not stay here again unless we had to. On top of that, $15 a night for parking in an empty parking garage attached to the hotel? You've got to be kidding me. And then the receptionist lied to me and said there was nowhere else to park other than the street in which I would have to call the police to okay my vehicle overnight. There is no sign that says no overnight parking, and it was apparent that everyone else in the area utilized street parking overnight. So I parked in the street and lo and behold not a single car was ticketed, nor did anyone have a special permit in their window. Tons of stuff was within walking distance, plenty of great restaurants and bikes for rent. This place has a lot of potential if somebody would invest into some much needed updates to Pull this place out of the 1980s See above
continental breakfast, location, overnight staff's willingness to fix problems clogged sink in room, evening staff's unwillingness to fix problem or switch rooms
I liked the location and the partial vies of the water. The air conditioner unit is older and every time is turned on it roared to life and was loud and continually woke us up.
It was a nice hotel. Dated, but still clean and professional. For the price it was worth it. Parking is not included, but a complimentary breakfast is. It's on the higher end of free breakfasts from mid-price hotels. Waffle maker, eggs, sausages, baked goods, bagels, fruit, cereal, milk, juice, coffee. Enough fuel to get your mornings going well. It had square pillows. And they gave you many. Weird, but not the end of the world.
Our walk to summerfest was short, that's what I liked. This hotel was listed as a 4 star....Wrong! This place was old and dirty. The parking situation was horrible. Don't bother looking at this one, move on. Way over priced the the quality. I would have expected to pay half of that.
Location was great for where I needed to be. No restaurant during the day. Cleanliness am issue as well. Nothing like the pictures on their web site.
Location. Room was comfortable. Full kitchen. No elevator. Restaurant limited offerings and hours
The cafe was wonderful. The staff were fantastic. We initially had a room that smelled like smoke. After telling the staff about this, they instantly changed our room to a different one. They made a bad situation into a great situation.
Refreshing vintage style (Built and operational since the 20s) with modern updates. Very clean and comfortable. Staff was more than curtious. I wanted to move in. A bit drafty. That's it.
It's an older hotel, so it has a romantic charm. The rooms could be updated. The old window air conditioner was loud through the night.