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Clean room Bad service, lack of preparation for customer. Didn't do their best to make sure my wife and I were comfortable during our stay.
-Friendliness of staff -Cleanliness -Awesome Breakfast which catered to all tastes
The shower seemed to be an afterthought
It was clean and easily accessible to Arlington attractions. Breakfast buffet was very good, but not great. Options included waffles, egg/cheese omelettes, sausage, scrambles eggs with tortillas and an assortment of your typical continental breakfast offerings such as packages pastries, cereals, fruit, bagels, etc. We booked a Junior Suite that was really just a normal room with a king bed and a long hallway between the sleep area and the door. I expected a sitting area with a couch and just a little more space. To me, this was just a standard single with a king bed. Have Best Westerns standardized on the square pillows? I've never slept at a hotel with only small square pillows on the bed. And they weren't even large sqares. They were really only appropriate for small throw pillows for the couch (that I didn't have). I called and asked for larger, normal pillows and I was informed that this is all they had available.
I liked the location for the purposes we were there and the hotel was very clean The pool is kind of small but it is outside which was great. The breakfast was eh
Hotel was quiet and comfortable. Staff was helpful when needed. Pool was clean and very enjoyable. Hotel was located near a busy highway and occasionally some traffic noise was noticeable. Plastic bags in ice buckets not quite large enough (but this is a problem in every hotel I have stayed in).
It was a nice hotel for one night stay close to the ballpark Needs more blankets and pillows for the pull out bed ask the front desk for some more and they said they didn't have anymore
Clean, good wifi, quiet. I will stay again. Could use some complimentary lotion with the shampoo and conditioner. The location is great for Arlington events but quite far from Dallas.
Clean hotel and staff seemed nice for the most part. AC was on but it was still stuffy. Clocks didn't have the right time so this caused us to be late for a meeting. Parking lot needs to be bigger.
rooms were cool and it was in a cool area. liked it all
Enjoyed my stay worth every penny Everything was great can't complain
Love the look but too much concrete. Rooms are almost like large jail cells
The quite and relaxed setting Didn't see security on patrol
Very contemporary style, reminds of big city loft. Furnishings very nice. Huge shower, high end faucets and fixtures. Nice restaurant and bar. Great pool and party area. Concrete floors in rooms. I know it fits the look but it just wasn't exactly what we like. Small think really
The decor! The moment I walked I was in awe. The bar, restraunt, pool area, lounge area, exercise area, and staff were all colorful, fun, and chill! No microwave and frigarator readily available. TV was off center from the bed.
Hotel had a very a young and hip vibe to it. Different than any other hotel I have stayed in. Very nice. Nothing bad to say.
overall design and look p-tac units were very noisy.
We liked the look of the hotel and that it was not surrounded by busy streets. When we got back to our hotel in the evening, it had 5 cop cars around it. The inside of the hotel was so loud you could not even hear yourself. There was a huge party going on downstairs. It continued on until late in the night. More cops came. The hall was super loud and when we asked them nicely to quiet down, they had stuff to say to us that was uncalled for. We called the front desk to ask them to see if they could talk to the other party occupants, and they never did.
Overall fabulous. Clean, interesting, urban space. Good customer service and even a good restaurant.
It was clean. The bed was comfortable. The exercise room was nice. The staff members were friendly and helpful. Nothing
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
the atrium and restaraunts
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Everything was wonderful
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
We were always greeted with a hello and a warm smile by the staff. That sure made us feel good about staying here. The hotel is located close to various shopping venues, eateries, etc. With easy access to freeway, we were minutes from Arlington, Fortworth, and Dallas. Will defently stay here again when in area.
The staff was very helpful and willing to accomodate our every wish. The rooms were clean and comfortable - and QUIET. The breakfast food was hot and delicious - and plentiful. Went to a restaurant called Babe's - great home cooking - highly recommend. Nice amenities in the hotel. Hotel is located near a small lake with beautiful views. You could drag along a bass - or pontoon and have a great time. Very comfortable well appointed lobby. Friendly people!
The room looked clean, but once we were ready to turned the lights off , there were Bed bugs crawling on the walls, Big fat bed bugs. The most disgusting thing I have ever seen. We were moved to another room, I really didn't wanted to stayed there but it was late and with two small children not easy or safe. I had no choice but to stay in the new room were there were no visible bed bugs, but I'm sure they were there. This is the worst place I have ever stay and NO I WILL NOT STAY THERE AGAIN.
A decent place to stay, especially for the price. Overall good value
Excellent clean room, VERY comfortable beds, wonderful staff. Amenities were far beyond what I would expect at this price. Very nice breakfast bar, typical for Holiday Inn Express, but well stocked. Free wireless hi-speed internet in the rooms. Outdoor pool only. Surrounded by a shopping area with two major grocery stores, pharmacies, a large variety of restaurants, two multiplex theaters. Easy access to Six Flags and Downtown area. We will definitely stay here anytime we visit Dallas.
We traveled with six other couples to this hotel while attending an Arkansas - Tex. A & M football game at Cowboys Stadium. All fourteen of us agreed that it was a super stay. The rooms were large, clean, and fairly new. The breakfast was much more complete than what you might expect. Nice pool and hot tub, as well. And, another plus for our group...it was very close and accessible to the Stadium. Highly recommend this hotel.
great hotel, great staff, felt very welcome, very clean, bed and pillows were better than i have at home. (don't tell my wife) 2nd visit there, will go again
We have stayed in this hotel several times when visiting our son and his family and found it to be attractive, comfortable and well maintained. The breakfast is great!
Not bad had some problems with the electronic keys but over all nice place to stay!!
I recently stayed at this hotel due to the holiday inn in arlington i have stayed at in the past going through rennovations. So I was a little upset at first but because I had such a great experience I will now make this the new hotel I stay at anytime I'm in the area. The location is great with a great staff that helps with any question you might have from where to shop to where to eat. My hat goes off to entire staff and management team at the Holiday inn Express they really know how to treat their guest.
We only stayed here one night due to a funeral but it is one of the NICEST Holiday Inns I've ever stayed at. The staff was very friendly and accommodating. The rooms were clean and large. It was nice to be wolcomed into the facilities with cookies and complimentary water. The breakfast had a nice selection. It was a quite place to stay. If we make it back that way, we will stay again!!!!
AC worked Everything else
Nothing at all. I'm a 23 year old male and don't care about much, thought it was good for the money...boy was I wrong. We rented two rooms for the Patriots Cowboys game and all 4 beds had bed bugs. There was a condom in the pool gunshots at night and I don't think that one of the staff spoke English. I would never stay here again!!
not much that I did not get what I asked for I payed for room with a king bed and got one with a double and did not want smoking and was given a room for smoking
Half the lights and electrical outlets did not work, round seat on oblong toilet, towels were very thin, very dirty. No hangers in the closet. Had to ask for a "do not disturb" sign. Ice machine did not work. We bid on a 2-star hotel, this was definitely not a 2-star rating, would have to struggle to be a 1-star. This was sold as a Baymont Inn and Suites, but Motel 6 had just bought it out, probably because it was too run down to be considered Baymont. Not sure how the rooms would have ever been considered 'suites'.
Nothing This place was aweful !!!!
Luggage, laptop and kids clothing was danaged by roof leakage. Rowdy occupants and risky business going on. Dirty sheets and broken tv. Had to change rooms 3 times. Was not clean enough for my two month old and manager has yet to call back about damages made on their behalf. Luggage, laptop and kids clothing was danaged by roof leakage. Rowdy occupants and risky business going on. Dirty sheets and broken tv. Had to change rooms 3 times. Was not clean enough for my two month old and manager has yet to call back about damages made on their behalf.
Just an old and run down hotel. Fortunately the cost for the room was cheap. Bad coffee, questionable hairs on bathroom, and carpet old and dirty. TV didn't work.
Didn't like anything about the motel it had mold all over the bathroom it smelled really bad I check out and went to another motel It was horrible!!!!
N/A There were dark stains all over the carpet, my non-smoking room smelled vividly of cigarette smoke, and there were bed bugs on both beds. I have never stayed at a worse hotel in my life, even when I lived in foreign countries. I will never stay here again
Good location and good price. Unclean and very run-down. We stayed one night and did not stay the second night we had planned. We found another hotel.
The lobby staff was friendly and the lobby was kept nice. Local police patrolled often, especially at night. Streetwalkers, crackheads, and meth monkeys seemed to like this place. Half the lights in our rooms didn't work, coffee makers were missing parts, TV was snowy, one mirror broken in half, 3 in bathroom had nail polish graffitti, and when we checked in, there was some woman's clothing under our sink counter...........everything from the waist to (and including) the socks. Constant traffic at night, usually accompanied by LOUD rap music and yelling, whistles, etc. IF STAYING MORE THAN ONE NIGHT, YOU MUST HAVE YOUR KEY CARD RENEWED EVERY DAY!!!!!! They don't tell you this when you check in.......
It was clean but thats about all, very run down . The beds were lumpy and cery uncomfortable. The air dudnt work half the time.people were in the pool all hours of the night. Looked like there were hookersstaying there. The staff was rude, the microwave burnt all my popcorn, the tub dripped constantly, the pillows need to be replaced.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
Great location an staff was very helpful
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
When all was said and done all i could say i liked was the bromze statues everywhere and the fact that it had four walls and a roof. While waiting in lobby saw mice running on floor into little holes. Which doesnt scream sanitary especially since this is where i picked to sleep and bathe both begore and after a pretty major surgery. Not only that butbi booked and paid for the room for 2 nights and it wasnt until i got there after a 2 hour drive in Texas Summer heat that they sprung a "by the way all we need now is the $100 deposit for any possible smoking or damages to the room". Dont get me wrong $100 is subjectively expensive or cheap depending on whom you are but id just spent everything i had on my surgery, the meds, food and the fuel to get there and back. I thought that since id paid for the room already there wouldnt be an issue. They were unwilling to negotiate this policy and even though my husband (whom isbin the army) tried to plead our case they did not relent. We even offered to let them bill us after our next payday (which was the friday we were due to check out). They still dod not relent. After seeing thier typical clientelebit was apparent WHY they had that fee ( a LOT of potgead and roughneck type folls to the point where even a few employees werebin front of the building in the drop-off cul-du-sac cracking a stun gun at one another. Finally i had to barrow the funds from my mother as it was already 3 hours after we got to town and i was needing to shower eat my last pee-midnight meal and get to sleep with surgery only 7 hours out. When we finally got to the room we found that there was no fridge or microwave which caused our $30 of food to get chucked, a very hard king mattress with only 3 cheap pillows (for TWO GUESTS!) And both the sink AND tun clogged. So as i showeredbi watched the grimy water pool around my feet with what looked like think layersbof latex tub paint floating around and also blocking the drain... it resembled egg drop soup andbi went to bed feeling dirtier then i felt pre-shower. I wont even mention the number of times the other parrons hit on me in the hallways wheneber my hisband wasnt by myside. And i dont mean, " Hi there you look lovely" i mean, "so you got a man? Dont worry bout him- my room is 4120 ill ahow you a real man." Yeah..... so unless that sounds like fun for you i DO KOT reend this place. OH! I almost forgot, so after begrudgingly painstakingly paying the $100 deposit to ensure we would not damage/smoke in the room we had two employees knock on our door 30 minutes after we got settled (i was already ahowering in my egg drop tub stew) TO CHECK OUR SMOKE ALARMS/DETECTORS!!! Because APPARENTLY thier "system said it shows our alrm going off." My husband had to go down to the reception desk and complain because we BOTH could see them trying tk setbup an excuse to NOT return our deposit! BLEEGGGHHH i DO NOT, i repeat D.O. N.O.T. recommend this sh*t hole... Which is a shame because to look at it you can see how it was probably a pretty upscale place back in the 70's or 80's =/ SORRY FOR TYPOS
It was perfect for the weather and it would be perfect as a family getaway or couple getaway. The staff in the morning didnt notice me or pay much attention when i spoke to them and the night staff gave me quick answers as if not wanting to talk, in all CSR jobs a smile should be practiced and friendliness for your guests to feel welcomed. The shower was not cleaned properly, I found body hair all over it and my door kept getting jammed, I wasnt able to get into my room the card reader was broken. Other than that the place is gorgeous!
Stayed here because our flight was cancelled. Proximity to DFW. Angelia at Aspen Creek is a fantastic server. Thank you for making this stay bareable. Unannounced $100 deposit, attached restaurant(s) closed has not been updated in a long time. Basic maintenance in the main areas non existant.
Bed was comfortable The hallways and do Floor were super dirty looks like the cleaning crew all went on strike
Bed linen was dirty Tv was broken and didnt work Hotel very outdated....looks nothing like the pictures online
The lobby We found BED BUGS!!! THEY DONT EVEN HAVE AN IRON. It had an UGLY ODOOR SMELL FROM THE ELEVATOR ALL THE WAY TO OUR ROOM.
Nothing There was a mouse in my room it woke me up trying to eat my food. I went to the front desk and they had nothing to say. Didn't apologize or offer to rememdy situation other than change my room. I need the sleep so I stayed. Would never stay again or recommend.
Not a very friendly staff. Elevators were not working properly, room key didn't work.. Felt like I didn't wanna touch anything. Very dirty. Didn't even want to touch the carpet in the room with my feet. People there were very scary. People sitting outside the hotel door, seemed very trashy. Didn't feel safe. Even the room number was written in a sharpie! Very unprofessional. Need to work on the cleanliness of the hotel.. Right when I walked into the lobby it had a strong odor.. Strong bleach odor, wasn't very pleasant or welcoming
Location to DFW Great Cost Felt dirty Hallways were dirty Water leaking from ceiling in bathroom
Dark creepy and shady looking people
Nothing Everything the room and bathroom was dirty
I never showed up
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The room smelled like smoke.
I like the shuttle service (24 hours/day at 30 minute intervals), as well as the breakfast: not just the usual crappy continental breakfast, but sausage, biscuits and gravy, do-it-yourself waffles, and more! My tub didn't drain. It's not a big deal since I took a shower and so only a few inches accumulated. Still, it makes me wonder if the hotel, which is indeed aging, has plumbing issues. Also, ask about discounts. I thought I got a good price ($57/night after taxes) only to find that others were staying there for $40-45/night (they made verbal requests for discounts, rather than using the internet). This hotel would be a steal for $40/night. For nearly $60, I felt it was slightly overpriced.
Great cuatomer service Some prostitutes outside
The room took care of our basic needs. However it was extremely hot in the room everyday and the AC unit did not blow out cool air. The hotel needs updating badly. It wasn't the worst stay but I would not stay at this hotel again.
Staff was very pleasant and the van service to and from the airport was timely and helpful. Thin walls made it easy to hear everything. Not the cleanest or newest.
Location and breakfast Very small and noisy air condition.
THE FULL BREAKFAST THEY DIDNOT CLEAN ROOM SECOND NIGHT
The service in general: friendly and helpful staff, did not have to wait long for shuttle, breakfast was filling. N/A
Cockroaches were found in the room.
I enjoyed the breakfast and the staff was super friendly. I got exactly what I paid for. I was looking for a place to lay my head for a night, no frills, safe area and close to several venues. The rooms could have been nicer but for the money I paid it met my expectation.
The room was clean in general. It was close to the airport there's a shuttle that brings and picks you up. For the price we paid it's totally ok including breakfast. The receptionist wasn't friendly and the towels weren't clean even after they got changed. Sheets were stained.
Our room was on the first floor and we loved it's location. Thanks N/A
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
The staff was friendly. The entire hotel (lobby, hall ways on all floors and additional common areas had no air conditioning (it was not on at all and the temperature that day was in the upper 80's); to say it was hot and stagnant poor air circulation would be putting it mildly. The entire hotel had a pungent over powering stench of must/mildew. My room was even worse...located on the second floor (heat rising and again no air conditioning) when I opened the door it was literally 10 degrees hotter and the same musty odor amplified. I immediately turned on the window unit, which kept tripping and cutting off periodically so it took forever for the temperature in the room to register below 80 degrees. The television was so small I could not see a clear picture unless watching from the edge of the bed. If it had not been late when I checked in I most certainly would have left and checked into another hotel. The owner/operator of this hotel should be embarrassed. I travel frequently and have never stayed in a Quality Inn and can say with no hesitation I will NEVER stay in another one.
The room was very clean and comfortable.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
In desperate need of updating! First room had a carpeted head board!
Continental breakfast wasn't offered.